Caseris

What Caseris does

CASERIS GmbH is a privately held, founder-owned German software company headquartered in Stolberg (Rhineland) that develops and distributes the TIMIO product suite for enterprise customer communication, omnichannel service, and contact center operations. Founded around 2007 with the first installation of the CAESAR Contact Center, the company has built a modular platform comprising TIMIO.CX (unified communication, contact center, and AI-driven automation), TIMIO.App (omnichannel agent workspace, attendant console, and native Microsoft Teams integration), TIMIO.Connect (integration layer comprising BOTIMIO.Connect, DATA.Connect, and PRESENCE.Connect), and TIMIO.360 (MultiCaaS cloud contact center). The technology stack is browser-based, supports voice/video/chat/WhatsApp/email/messenger channels, and is deployable as cloud, hybrid, or on-premise with German data centers for GDPR/DSGVO compliance. The company maintains ISO 9001 and ISO/IEC 27001 certifications (June 2025), Microsoft Teams Contact Center certification (June 2026), Software Made in Germany (BITMi, 2026) and Software Made in Europe labels, and operates with 101-250 employees.

The company targets mid-market and enterprise organizations with demanding customer dialogue requirements in the DACH region, with horizontal applicability across industries such as manufacturing, retail, tourism, public sector, and IT services. Distribution combines direct enterprise sales (website demos, phone outreach), a partner network of system integrators and IT service providers, the Microsoft partner ecosystem, and increasingly the innovaphone myApps channel. Revenue is generated through a diversified mix: software licenses and subscriptions for TIMIO.CX/App/Connect, cloud/managed services via TIMIO.360 (MultiCaaS), perpetual on-premise licensing, and implementation/professional services supported by the CASERIS Academy. Pricing is quote-based and not publicly disclosed.

Strategic technology partnerships anchor the product: Microsoft (Teams integration + native Azure-adjacent services), HubSpot (deep CRM integration), BOTfriends and Parloa (conversational AI), innovaphone (myApps UC integration), and netconnex (cloud infrastructure). AI capability is delivered primarily through partner platforms rather than proprietary models, with TIMIO.AI serving as an orchestration layer over third-party agents. Leadership consists of Managing Director Stefan Preuß, sales leadership (Dirk Bläser, Torsten Büttner), development leadership (Philippe Quéméner), and service/administration leadership (Dirk Janßen). The company is privately held with no disclosed venture capital, debt, or acquisition activity, and operates as an independent Mittelstand software vendor.

Name

Caseris

Legal name

CASERIS GmbH

Website

https://caseris.de

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

101–250 employees

Short description

Caseris GmbH is a German software firm that develops the TIMIO product suite for enterprise customer communication, omnichannel contact center, and AI-enabled service. It targets mid-market and enterprise organizations in the DACH region with cloud, hybrid, and on-premise deployments and Microsoft Teams integration.

Ownership category

akta.pro rank

Product category

Enterprise Communications and Contact Center Software

NAICS

Software Publishers (5132), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)

Keywords

• Enterprise communication software
• Contact center solutions
• Customer experience platform
• Unified communication suites
• Conversational AI automation

Headquarters

HQ city

Stolberg

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Software Licenses and Subscriptions: CASERIS generates revenue through the sale of software licenses and subscription-based models for the TIMIO product suite. Products include TIMIO.CX, TIMIO.App, TIMIO.Connect, and TIMIO.360. TIMIO.360 specifically offers flexible licensing models with cloud-based MultiCaaS services.
2. Cloud/Managed Services: TIMIO.360 is offered as a cloud-based service model (MultiCaaS) providing Contact Center, Voice, Collaboration and AI services from the cloud. Revenue is generated through cloud service fees, likely on a subscription or usage basis.
3. Professional Services: CASERIS provides implementation, consulting, and support services. The company operates a CASERIS Academy offering training, quickguides, and video tutorials.
4. On-Premise Licensing: Products can be deployed on-premise or hybrid, suggesting one-time license or perpetual licensing models alongside ongoing support contracts.

Go-to-market motion3 records

Distribution channels3 records

Marketing channels7 records

Core offering

CASERIS develops and sells the TIMIO software suite — modular, browser-based enterprise communication and customer experience software covering Contact Center, Unified Communication, omnichannel workspace, AI-powered automation, and CRM integrations. Products include TIMIO.CX (Customer Experience Platform), TIMIO.App (omnichannel and Microsoft Teams workspace), TIMIO.Connect (integration layer for AI bots, CRM, presence), and TIMIO.360 (MultiCaaS cloud contact center). Solutions are sold to enterprises and mid-market companies via direct sales, channel partners, and the Microsoft ecosystem, with deployment options of cloud, hybrid, or on-premise.

Product overview

CASERIS develops the TIMIO product suite — a modular software platform for Customer Experience, Contact Center, and Enterprise Communication. The portfolio comprises four main product lines: TIMIO. CX (the Customer Experience Platform covering unified communication, contact center, and AI automation), TIMIO. App (the unified app ecosystem with omnichannel workspace, attendant console, and native Microsoft Teams integration), TIMIO. Connect (integration and connectivity solutions for external AI bots, CRM/databases, and presence systems), and TIMIO. 360 (MultiCaaS cloud-based Contact Center). Supporting modules include CAESAR Chatbots for automated dialog, CAESAR Live Chat for website communication, and TIMIO Connector for Microsoft Teams presence synchronization. The products are available on-premises or as cloud/hybrid deployments, with German data hosting for DSGVO compliance.

Differentiator

Problem solved

Functional benefit

Brands

• TIMIO. CX: Customer Experience Platform for structured customer dialog and intelligent automation
• TIMIO. App
• TIMIO. Connect
• TIMIO. 360
• BOTfriends
• Parloa

Products and services

• TIMIO.CX (Customer Experience Platform) Customer Experience Platform providing unified communication, contact center capabilities, and AI-driven automation for structured customer dialogue across all channels, targeted at mid-market and enterprise organizations with demanding customer dialogue requirements.
• TIMIO.App (Unified App Ecosystem) Unified App Ecosystem providing an omnichannel workspace, attendant workspace, and native Microsoft Teams integration for employees and service-oriented teams working contextually and efficiently with voice, video, chat, and email.
• TIMIO.Connect (Integration & Connectivity Solutions) Integration and connectivity module comprising external AI dialogue systems (BOTIMIO.Connect), CRM and database connections (DATA.Connect), and presence/status synchronization (PRESENCE.Connect), enabling connections to AI platforms, CRMs, and collaboration systems.
• TIMIO.360 (MultiCaaS Cloud Contact Center) MultiCaaS Cloud Contact Center offering Voice, Collaboration, Contact Center, AI, and integrations in a single cloud service with flexible license options, designed for enterprises and providers (multi-tenant capable).
• CAESAR 2024 (Version 17) major release Major version release of CASERIS's enterprise communication and contact center platform, introducing AI-powered process automation (Parloa), native Microsoft Teams Contact Center integration, web-based TIMIO.Attendant console, TIMIO.360 cloud contact center, and omnichannel communication across voice, video, chat, and digital channels.

Quantifiable outcome

• Automatisierte Routinen durch Voicebots reduzieren Anrufvolumen für Service-Teams und ermöglichen 24/7-Erreichbarkeit für Standardanliegen
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability14 records

Feature10 records

Partnerships

Four partnerships are on record, tiered core.

• BOTfriendscoreTechnology or Integration · 16 September 2025Strategische Partnerschaft zwischen CASERIS und BOTfriends für die Erweiterung der CASERIS Contact-Center-Plattform um KI-gestützte Voicebots. BOTfriends ist ein führender deutscher Anbieter für Conversational AI mit der No-Code-Plattform BOTfriends X. Gemeinsam ermöglichen beide Unternehmen automatisierte Routinen, nahtlosen Übergang zum menschlichen Agenten, und 24/7-Erreichbarkeit.
• MicrosoftcoreTechnology or IntegrationTIMIO. Contact Center ist offiziell zertifiziert im Microsoft Teams Contact Center Certification Program. CASERIS TIMIO.App ist für Microsoft Teams zertifiziert. Die Partnerschaft umfasst Integration in Microsoft Teams, Nutzung von Microsoft-Diensten (Text to Speech, Speech to Text, Single Sign-On) und Vertrieb über das Microsoft-Ökosystem. CASERIS ist Microsoft Partner.
• HubSpotcoreTechnology or IntegrationCASERIS TIMIO ist in die HubSpot CRM-Plattform integriert. Die Integration ermöglicht Zugriff auf HubSpot-Kontakte aus dem TIMIO-Client, Öffnen von Kontakten, Anlegen von Telefonprotokollen als Aktivität in der Kundenchronik, Durchsuchen des HubSpot-Adressbuchs, Initiierung von Anrufen direkt aus HubSpot.
• ParloacoreTechnology or IntegrationCASERIS hat die Anbindung der KI-Plattform Parloa an das CAESAR Contact Center in CAESAR 2024 realisiert. Die Integration ermöglicht Automatisierung und Effizienzsteigerung durch KI, 24/7-Unterstützung, Kostenreduzierung und skalierbare Kundenservice-Lösungen. Die intelligente Übergabe von KI an menschliche Agenten ist ein zentrales Feature.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• NICE (CXone): NICE's CXone is one of the largest cloud contact-center platforms with omnichannel routing, AI, and analytics comparable to TIMIO.CX/360. Like Genesys, NICE out-scales Caseris but overlaps on core contact-center capabilities.
• Avaya: Long-standing enterprise UC and contact-center incumbent (Avaya Experience Platform). Broadly comparable to TIMIO on UC + CC but with much larger installed base and global reach.
• Genesys: Global leader in cloud contact-center and CX orchestration (Genesys Cloud CX). A broad incumbent that overlaps with TIMIO.CX Contact Center on omnichannel routing, AI, and workforce engagement, but serves a much larger enterprise/global footprint than the DACH-focused Caseris.

Direct peers

• Five9: Pure-play cloud contact-center vendor (CCaaS) with omnichannel, AI, and integrations comparable to TIMIO.360 MultiCaaS — the closest direct peer on cloud-native contact-center delivery and recurring SaaS economics.
• RingCentral: Cloud UCaaS vendor with native contact-center (RingCentral Contact Center) and Microsoft Teams integration comparable to TIMIO.App for Teams. Direct overlap on UC + CX combined offering.
• 8x8: Cloud UCaaS+CCaaS provider combining voice, video, contact center, and Teams integration. Closely comparable to TIMIO's combined UC + CX stack and a recurring revenue competitor in mid-market and enterprise.
• Talkdesk: AI-first cloud contact-center platform overlapping with TIMIO.CX Contact Center and TIMIO.360, including AI agents, omnichannel, and integrations with CRM/messaging channels.
• Mitel: Enterprise UC and contact-center vendor with MiContact Center and MiVoice offerings comparable to TIMIO.CX Contact Center. Direct competitor on hybrid/on-prem deployment models valued by mid-market enterprises.

Regional players

• NFON: German cloud telephony (UCaaS) provider targeting Mittelstand and channel partners. Regional peer to Caseris with comparable DACH focus and channel-led GTM, but a broader UC rather than contact-center-native offering.
• innovaphone: German enterprise UC vendor (PBX, myApps platform) — both a CASERIS integration partner and a regional peer serving the same DACH Mittelstand segment with comparable on-prem/hybrid UC.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/caseris_de
• Facebookfacebook.com/sharer/sharer.php?u=https://www.caseris.de
• LinkedInlinkedin.com/shareArticle?mini=true&url=https://www.caseris.de

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Caseris