What Kookie does

Kookie is a French vertical SaaS company — operated by PET HOTELS INNOVATIONS SOLUTIONS (PHI SOLUTIONS), a SAS headquartered in Aix-en-Provence and founded in 2019 — that builds management software exclusively for pet care professionals. The modular suite covers pet boarding facilities (Kookie Pet Hotel), pet-sitters and dog walkers (Kookie Sitter), canine educators and behaviourists (Kookie Trainer), canine and feline breeders (Kookie Breeder), and pet supply retail (Kookie Shop), complemented by a professional mobile app (Kookie Manager), a client-facing booking app (myKookie), digital signatures (Kookie Sign), and integrated online payments (Kookie Pay). The platform is cloud-native on AWS with servers located in France, integrates Stripe for payments, Iopole/PEPPOL for electronic invoicing compliance, and URSSAF's TDAE API for auto-entrepreneur social contributions — making Kookie the first and only pet care software in France habilitated by URSSAF for direct declaration.

The business model is a recurring monthly or annual subscription priced €7.99–€20.99 HT per module (with annual plans payable in 12 installments), supplemented by transaction-based payment fees on Kookie Pay, pay-as-you-go SMS at €0.07 HT, and optional paid onboarding and data migration services. Distribution is direct-to-SMB via website, personalized online demos, and an inside-sales callback team, augmented by referral co-marketing with SNPCC, France Petsitters, and Royal Canin's loyalty program. Customer concentration is low, with hundreds of micro-SMB boarding facilities, pet-sitters, trainers, and breeders across France, and churn risk is mitigated by an integrated data/workflow lock-in spanning reservations, client and animal records, accounting, invoicing, and regulatory declarations. The company is bootstrapped (SAS capital €13,269), employs 1–10 people, and is actively pursuing the NF 525 certification with InfoCert to round out its fiscal-compliance posture ahead of the 2026–2027 French e-invoicing mandates.

Name

Kookie

Legal name

PET HOTELS INNOVATIONS SOLUTIONS (PHI SOLUTIONS)

Website

https://kookie.pet

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

1–10 employees

Short description

Kookie is a French vertical SaaS suite from PHI SOLUTIONS (Aix-en-Provence, founded 2019) providing cloud-based management, payments, electronic invoicing, and URSSAF-compliant declarations exclusively to pet care professionals — pensions, pet-sitters, trainers, breeders, and pet shops — on a monthly subscription of €7.99–€20.99 HT per module.

Ownership category

akta.pro rank

Product category

Vertical SaaS for Pet Care

NAICS

Pet Care (except Veterinary) Services (81291)

akta.pro primary industry

Veterinary Client Engagement & Marketing (CRM, Reminders, Portals) (HLAMAMAE)

Keywords

• Pet care management software
• Pet boarding software
• Veterinary practice software
• Pet sitting management
• Animal breeding software

Headquarters

HQ city

Aix-en-provence

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Subscription (SaaS): Monthly or annual subscription to one or more modules of the Kookie Suite. Billing monthly or paid annually in 12 installments. Prices range from €7.99 to €20.99/month HT depending on the module. Premium tiers include additional features (electronic invoicing, Cover insurance, URSSAF integration). Cancellation of monthly subscription possible with 10 days notice; annual subscription cancellable with 1 month notice at renewal.
2. Online Payment Processing (Kookie Pay): Kookie acts as intermediary for online payments between pet parents and professionals via Stripe. Transaction fees are split between pet parent and professional per the CGU. Professional fees are deducted directly from the payment amount by Stripe. Kookie retains a percentage of each transaction as service fee.
3. SMS Notification Service: Optional SMS sending service for appointment reminders, confirmations, and promotions. Billed per SMS sent at €0.07 HT in France. International SMS count as 2 units.
4. Setup, Onboarding, and Data Migration (Optional): Optional paid services including onboarding support, configuration training, and data migration from prior software. Pricing varies per engagement. Not included in standard subscription.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels11 records

Core offering

Kookie is a French vertical SaaS suite built for pet care professionals — boarding/daycare facilities, pet shops, pet-sitters, dog walkers, trainers, and breeders — to manage reservations, client and animal profiles, contracts, invoicing, electronic invoicing (via Iopole PEPPOL), URSSAF declarations (via TDAE API), and integrated payments. The suite is sold as modular subscriptions (Kookie Pet Hotel, Kookie Shop, Kookie Sitter, Kookie Trainer, Kookie Breeder, Koala Flex) complemented by a free client app (myKookie), a professional mobile app (Kookie Manager), and add-ons (Kookie Pay, Kookie Sign, Cover insurance).

Product overview

Kookie is a modular SaaS software suite for pet care professionals in France, encompassing seven distinct modules: Kookie Pet Hotel (boarding facility management), Kookie Shop (retail management), Kookie Sitter (pet sitting and dog walking), Kookie Trainer (canine education), Kookie Breeder (breeding operations), Kookie Manager (mobile app for professionals), and myKookie (client-facing online booking app). The suite also includes integrated payment processing (Kookie Pay via Stripe), digital contract signing (Kookie Sign), cancellation protection (Koala Flex), and insurance coverage (Cover, Premium tier only). Add-on services include SMS sending, electronic invoicing via Iopole, and Urssaf social declaration integration for auto-entrepreneurs. The platform is built around cloud-based reservation management, client/pet profiling, scheduling, and financial administration.

Differentiator

Problem solved

Functional benefit

Brands

• Kookie Pet Hotel: Management software solution for dog and cat pensions/boarding facilities
• Kookie Shop
• Kookie Sitter
• Kookie Trainer
• Kookie Breeder
• Kookie Manager
• myKookie
• Kookie Pay
• Kookie Sign

Products and services

• Kookie Pet Hotel Management software for pet hotels, boarding facilities (pensions) and daycares: reservation grid, client and animal profiles, contracts, invoicing, electronic invoicing, and integrated payments.
• Kookie Shop Management software for pet shops and retailers: inventory, point of sale, customer database, and invoicing.
• Kookie Sitter Software for pet-sitters and dog walkers to manage visits, recurring clients, contracts, invoicing, and URSSAF declarations for occasional workers.
• Kookie Trainer Software for dog trainers and behaviourists to manage course schedules, client follow-up, and invoicing.
• Kookie Breeder Software for breeders to track litters, pedigrees, vaccinations, sales contracts, and invoicing.
• Koala Flex Flexible add-on module for atypical pet care providers (groomers, educational farms, etc.) to manage activities not covered by the standard profession-specific modules.
• Kookie Pay Integrated online and in-person card payment processing built on Stripe, including Tap to Pay NFC on mobile, used to collect payments for pet care services.
• Kookie Sign Electronic signature service integrated with Kookie modules to sign contracts and consents (e.g., liability waivers, boarding contracts) remotely.
• Cover Partner insurance product distributed through the Kookie platform to cover pet care liability or animal-related risks.
• myKookie Free consumer mobile app for pet owners to manage their animals' profiles, book services, pay, and communicate with their pet care professional.
• Kookie Manager Native iOS and Android mobile application for pet care professionals to manage reservations, clients and animal profiles on the go, with Tap to Pay NFC.

Quantifiable outcome

• Saves approximately 10 hours per week on administrative tasks for a pet boarding facility
• +4 more outcomes

Named customers13 records

Segments6 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature9 records

Partnerships

13 partnerships are on record, tiered core, minor and secondary.

• IopolecoreTechnology or Integration · 18 May 2026Iopole is a Plateforme Agréée (PA) officially registered by the DGFiP, certified ISO 27001, and a certified PEPPOL Access Point. Kookie has partnered with Iopole as its exclusive Platform Agréée to enable electronic invoicing (e-invoicing, e-reporting, supplier invoice receipt) directly within the Kookie platform. The integration covers all Kookie modules (Pet Hotel, Sitter, Trainer, Breeder, Shop) and is included at no extra cost in subscriptions. Receipt of supplier invoices is operational before September 2026; B2B emission and e-reporting before September 2027.
• Loreleï Bouvin (Tremplin vers un Temps Plein)minorGTM or Marketing Partner · 16 February 2026Loreleï Bouvin is a canine behaviourist and podcaster who runs 'Tremplin vers un Temps Plein' (150+ episodes), a program helping canine educators build sustainable businesses. She contributes guest articles to the Kookie blog and offers Kookie customers a €50 discount on her 'Educ à Temps Plein' program via promo code KOOKIE.
• HANDI'CHIENSminorGTM or Marketing Partner · 4 February 2026HANDI'CHIENS is a French association that trains assistance dogs for people with disabilities. Kookie has partnered with the association, providing its software management tools to support the organization's operations.
• URSSAFcoreTechnology or Integration · 28 August 2025Kookie is the first and only pet care management software habilitated by URSSAF to integrate the Tierce Déclarant Auto-Entrepreneur (TDAE) API. This allows auto-entrepreneur users to declare their revenue and trigger social contribution payments directly from within Kookie. The integration is embedded in the subscription with no additional cost. Kookie acts as a technical transmission channel only — users remain solely responsible for their declarations.
• StripecoreTechnology or IntegrationStripe powers Kookie's Kookie Pay / Kookie-WebPay online payment processing. Pet parents pay deposits and invoices via Stripe through the myKookie app or payment links sent by email/SMS. Stripe handles transaction security, card processing, and fund transfers to the professional's bank account. Stripe fees are shared between pet parent and professional and deducted at source.
• Amazon Web Services (AWS)coreTechnology or IntegrationAWS provides the cloud hosting infrastructure for Kookie's platform. Servers are located in France (Courbevoie, Seine Défense), providing data residency within the EU. AWS Siret: 83100133400034. Kookie's cloud architecture on AWS provides banking-level security, automatic hourly backups, and multi-data-center redundancy.
• MEETCHsecondaryStrategic or Co-development PartnerMEETCH is the insurance partner managing the 'Cover' protection product included in Kookie Pet Hotel Premium subscriptions. PHI SOLUTIONS does not participate in claims management or dispute resolution. All Cover-related communications and claims must be directed to MEETCH via their dedicated portal (kookie.claim.meetch.io), by email, or by post.
• GOLAOsecondaryStrategic or Co-development PartnerGOLAO SAS (51 rue de Lepic, 75018 Paris; SIREN 843 042 433) owns the 'Koala Flex' brand. GOLAO is an insurance broker registered with ORIAS (No. 19 001 275). Kookie integrates Koala Flex into the reservation management workflow for pet hotels. When a cancellation occurs, Kookie notifies GOLAO automatically, and GOLAO handles reimbursement directly with the client within 3 business days.
• SNPCC (Syndicat National des Professions du Chien et du Chat)secondaryGTM or Marketing PartnerSNPCC is a French trade union for dog and cat professions. SNPCC members benefit from preferential pricing on Kookie subscriptions. Kookie is promoted to SNPCC members through the association's communications channels.
• France PetsitterssecondaryGTM or Marketing PartnerFrance Petsitters is a professional association for pet sitters in France. Members receive special pricing on Kookie Sitter module subscriptions. The Kookie Sitter module also integrates the France Petsitters Event Report format.
• Royal CaninsecondaryGTM or Marketing PartnerRoyal Canin offers a loyalty points program for convention holders. Pet care professionals who are Royal Canin convention holders can use their accumulated loyalty points to subscribe to Kookie modules (Pet Hotel, Trainer, Breeder). Kookie is promoted through Royal Canin's exclusive partner services platform.
• PUBLICOMminorImplementation/ SI/ Consulting PartnerPUBLICOM (SARL, 10 route de Galice, 13100 Aix-en-Provence; Siret 410 765 663) is Kookie's web agency and hosting provider. PUBLICOM designed and maintains the kookie.pet website and provides hosting services. Contact: www.publicom.fr.
• InfoCertsecondaryImplementation/ SI/ Consulting PartnerInfoCert (infocert.org) is an accredited certification body. Kookie has engaged InfoCert to conduct the NF 525 certification process for cash register and invoicing software compliance. InfoCert has issued Kookie's 'proof of engagement' in the certification process.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Animal Software (Animaute / Yoopies): Animaute and Yoopies operate French-market pet-sitting and dog-walking platforms with booking and payment features. They share the French pet-sitter/dog-walker target segment as Kookie Sitter but are marketplace platforms rather than vertical back-office SaaS.

Direct peers

• PawsAdmin: PawsAdmin provides cloud-based management software for pet boarding, daycare, grooming, and training businesses, primarily in the UK and EU. Comparable to Kookie's Pet Hotel/Trainer modules with overlapping regulatory complexity needs.
• Gingr: Gingr provides web-based management software for pet boarding, daycare, and grooming facilities covering reservations, customer profiles, and payments. Closest functional peer to Kookie Pet Hotel in the boarding/pension segment.
• Pawfinity: Pawfinity is a pet business management platform covering bookings, client communications, payments, and reporting for boarding, daycare, grooming and training. Direct competitor to Kookie's professional suite in features and customer base.
• PetExec: PetExec is a cloud-based pet care center management platform serving boarding, daycare, grooming, training, and retail operations. Highly comparable scope and target customer profile to Kookie's modular suite.
• ProPet Software: ProPet offers pet care business management software for grooming, boarding, daycare, and training facilities. Direct overlap with Kookie's Pet Hotel, Sitter and Trainer modules in workflow and customer profile features.
• DaySmart Pet: DaySmart Pet (formerly Release) is a leading North American pet care business management platform offering booking, client communication, and payment tools for boarders, groomers, daycares and trainers. Directly comparable to Kookie's suite of vertical modules for pet care professionals with overlapping feature sets.
• Kennel Connection: Kennel Connection offers boarding kennel and cattery management software with reservation, billing, and customer communication tools. Directly comparable to Kookie Pet Hotel's boarding/pension features.
• EasyBusy Pets: EasyBusy Pets is a web-based pet care management system for pet sitters, dog walkers, and small boarding operators. Directly comparable to the Kookie Sitter module in functionality and target operator (mobile pet care professionals).

Broad incumbents

• Square Appointments (Block): Square Appointments is a broad SMB booking and payments platform used by pet care professionals as a generic alternative to Kookie. Overlaps in scheduling, payments and client messaging but lacks vertical pet-care workflows and regulatory integrations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/pethotelsinnovations
• LinkedInlinkedin.com/company/pet-hotels-innovation-solutions
• Instagraminstagram.com/lasuitekookie
• Xx.com/InnovPetHotel

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kookie