GeekSupport
GeekSupport is a US-based managed IT support provider delivering fully remote helpdesk, cybersecurity, and managed services to SMBs and enterprises across all 50 states via tiered per-seat subscriptions starting at $75/user/month and white-labeled enterprise call center offerings.
- Company typePrivate
- Founded2021
- HeadquartersHouston, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What GeekSupport does
GeekSupport is a US-based managed IT support provider delivering fully remote technical helpdesk, cybersecurity, and managed services primarily to small and medium-sized businesses, with an additional white-labeled outsourced technical call center offering for enterprise clients. Its core technology stack is built on the ScreenConnect remote desktop platform, a proprietary licensed security suite (full disk encryption, vulnerability scans, threat defense, endpoint protection), advanced cloud-based threat defense with extended detection and response, and a ticketing system augmented by service automation tooling. Mobile Device Management, automated backup and disaster recovery, and procurement/provisioning services round out the platform capability set.
The company monetizes through three subscription tiers — GEEKPremiumMB at $225/month flat for micro businesses with up to 3 users, GEEKPremium at $75/month per user for teams of 4+, and GEEKPremium+ at $95/month per user adding MDM, Procurement & Provisioning, Data Compliance, and Virtual CIO services — plus custom-priced enterprise call center engagements sold without per-minute billing. Go-to-market is sales-led, relying on phone outreach (866-302-0916), website contact forms, free consultations, and self-serve pricing discovery, with paid remarketing on Google and LinkedIn supplementing the funnel. GeekSupport operates as a fully remote company with US-based Tier 3 technicians and serves customers across all 50 US states in 20+ industries including healthcare, legal, financial services, real estate, construction, and professional services; disclosed enterprise operational metrics include 54% of calls answered in under 30 seconds and a 4-minute average issue resolution time.
The company is a privately held LLC founded in 2021, operates with 1-10 employees, and is governed by Texas law while maintaining a contact address in Beverly Hills, California. No external funding, acquisitions, or leadership disclosures are present in the available source material.
GeekSupport firmographics
Firmographics- Name
- GeekSupport
- Legal name
- GeekSupport LLC
- Website
- https://geeksupport.com
- Company type
- Private
- Founded year
- 2021
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- GeekSupport is a US-based managed IT support provider delivering fully remote helpdesk, cybersecurity, and managed services to SMBs and enterprises across all 50 states via tiered per-seat subscriptions starting at $75/user/month and white-labeled enterprise call center offerings.
- Ownership category
- akta.pro rank
GeekSupport industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (5415), Business Service Centers (56143)
- SIC
- Services-Management Services (8741)
- akta.pro primary industry
- Helpdesk & End-User Support Services (BPAEABAB)
- akta.pro secondary industries
- Technical Support & Helpdesk Contact Centers (BPAAAAAI), Hardware & Device Support (PC, Mobile, Peripherals) (BPAAACAB)
Keywords
Where GeekSupport is headquartered
LocationHeadquarters
- HQ city
- Houston
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
GeekSupport business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Managed IT Support Subscriptions: Recurring monthly subscription revenue from tiered IT support plans (GEEKPremiumMB, GEEKPremium, GEEKPremium+) billed per user/per seat on a flat-rate monthly basis. Minimum user requirements apply per tier. Additional revenue from fee-based services including network migrations, data migrations, email migrations, and enterprise support services.
- Outsourced Call Center Services: Enterprise clients engage GeekSupport as an outsourced technical call center for their customers, users, or internal teams. Pricing is based on clear, scalable models designed to provide predictable costs without per-minute billing or hidden fees.
- Procurement & Provisioning Services: Device procurement, imaging, re-imaging, and provisioning services for clients. While device and shipping costs are excluded, fees apply for the procurement and provisioning service itself. Lease options are also available.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | GEEKPremiumMB: $225/month - Up to 3 users, tailored for micro businesses |
| Per seat | Monthly | GEEKPremium: $75/month per person - 4+ users |
| Per seat | Monthly | GEEKPremium+: $95/month per person - 4+ users |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
GeekSupport product offering
Product offeringCore offering
GeekSupport delivers remote, US-based managed IT support and helpdesk services to small and medium-sized businesses, including unlimited technical support, cybersecurity monitoring, mobile device management, backups and disaster recovery, and IT procurement. For enterprises, the company provides white-labeled outsourced technical call center services with branded workflows, ticketing, and dedicated phone lines.
Product overview
GeekSupport provides managed IT support services organized into three pricing tiers for small to medium businesses: GEEKPremiumMB ($225/month, up to 3 users) for micro businesses, GEEKPremium ($75/month per person, 4+ users) as the core plan with help desk support, cybersecurity, backups and disaster recovery, and GEEKPremium+ ($95/month per person) as an enhanced tier adding Mobile Device Management, Procurement & Provisioning, Data Compliance, and Virtual CIO services. Enterprise clients can access white-labeled outsourced call center services offering Tier 3 technical support with no escalation delays.
Differentiator
Problem solved
Functional benefit
Brands
- GEEKPremiumMB: Micro business package at $225/month, tailored for teams of up to 3 employees
- GEEKPremium
- GEEKPremium+
Products and services
- GEEKPremiumMB A flat-rate IT support package at $225/month designed for micro businesses with up to three employees. Includes comprehensive IT support, access to all GeekPremium features, and support for 2 devices per user.
- GEEKPremium A per-person IT support plan at $75/month for teams of 4 or more users. Includes unlimited phone, chat, and email help desk support, Mac and PC support for up to 2 devices per user, troubleshooting and tune-ups, remote/hybrid workforce support, backups and disaster recovery, and systems monitoring with cybersecurity.
- GEEKPremium+ An enhanced IT support tier at $95/month per user that includes all GEEKPremium features plus Mobile Device Management (MDM), Procurement and Provisioning services, Data Compliance support, and Virtual CIO services (minimum 5 seats required).
- Enterprise Call Center Services White-labeled outsourced technical call center services for enterprises, providing Tier 3-level technical support for end users, customers, or internal teams. Services include rapid response support, ticketing systems, branded workflows, and operational savings with predictable transparent pricing.
Quantifiable outcome
- 54% of calls answered in under 30 seconds (enterprise call center)
- +2 more outcomes
Companies that use GeekSupport
Customer profileNamed customers19 records
Segments6 records
Ideal customer profiles4 records
GeekSupport technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
GeekSupport partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- ScreenConnectcoreScreenConnect is referenced as the remote support platform used by GeekSupport for providing remote IT assistance. Customers are directed to https://geeksupport.screenconnect.com/ for remote support sessions.
Scale indicators4 records
Recent moves5 records
Expansion highlights5 records
GeekSupport competitors and assessment
Company assessmentDirect peers
- Atera: Atera is an all-in-one MSP platform combining RMM, PSA, and remote access designed for small IT teams and MSPs serving SMBs — competing for the same small business IT budget as GeekSupport.
- Dataprise: Dataprise is a US-based managed IT services and cybersecurity provider serving SMB and mid-market clients with flat-rate support packages, closely mirroring GeekSupport's core managed IT and helpdesk offering.
- Ntiva: Ntiva provides managed IT services, cybersecurity, and cloud support to SMBs with per-user subscription pricing, comparable to GeekSupport's GEEKPremium and GEEKPremium+ tiers.
- Thrive: Thrive is a managed IT and cybersecurity provider for SMB and mid-market with deep healthcare vertical expertise, directly comparable to GeekSupport's healthcare positioning and managed IT focus.
- Integris: Integris is a managed IT services and cybersecurity provider focused on SMB clients across multiple US regions, similar customer profile and service bundle to GeekSupport.
- NinjaOne: NinjaOne provides endpoint management, RMM, and IT operations software for MSPs and small IT teams serving SMBs — overlapping with GeekSupport's managed services tooling and target buyer profile.
- Helpware: Helpware is a BPO offering outsourced technical support and customer contact center services, directly comparable to GeekSupport's enterprise white-label technical call center offering.
- Support.com: Support.com provides outsourced technical support services and customer support automation for enterprises and SaaS companies, mirroring GeekSupport's enterprise white-label call center business.
Broad incumbents
- Kaseya: Kaseya is a large, established MSP software platform offering RMM, PSA, security, and IT management tools for managed service providers — a broader incumbent competing for the same SMB IT services ecosystem.
- ConnectWise: ConnectWise is a major MSP platform providing business management, RMM, security, and automation tools for managed IT service providers — broadly comparable as the industry incumbent for GeekSupport's target buyer.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
GeekSupport social profiles
Digital presenceGeekSupport financial estimates
Financial estimateRevenue estimate
Valuation estimate
GeekSupport leadership team
Management profileNumber of profiles
GeekSupport funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
GeekSupport M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about GeekSupport
What does GeekSupport do?
GeekSupport delivers remote, US-based managed IT support and helpdesk services to small and medium-sized businesses, including unlimited technical support, cybersecurity monitoring, mobile device management, backups and disaster recovery, and IT procurement. For enterprises, the company provides white-labeled outsourced technical call center services with branded workflows, ticketing, and dedicated phone lines.
Is GeekSupport a public or private company?
GeekSupport is a private company. It is classified as unknown and is currently operating.
When was GeekSupport founded?
GeekSupport was founded in 2021. It employs 1 to 10 people.
Where is GeekSupport based?
GeekSupport is headquartered in Houston, United States, in the North America region.
How does GeekSupport make money?
Three revenue lines are on record. Managed IT Support Subscriptions are the primary driver. The others are outsourced Call Center Services and procurement & Provisioning Services.
Who are GeekSupport's main competitors?
Direct peers on record are Atera, Dataprise, Ntiva, Thrive, Integris, NinjaOne, Helpware and Support.com. Broad incumbents are Kaseya and ConnectWise.
Does GeekSupport have an API?
No public API is recorded for GeekSupport.
What industry is GeekSupport in?
GeekSupport's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAB, Helpdesk & End-User Support Services, with a secondary code of BPAAAAAI, Technical Support & Helpdesk Contact Centers. Its NAICS code is 5415 and its SIC code is 8741.