What Interactiv-Group does

Interactiv-Group SAS is a French privately-held holding company founded in 2005 in Perpignan, operating as the parent entity of ISI-COM SAS—a sovereign SaaS publisher formed in 2024 through the merger of multiple historical subsidiaries (CONNECTICS, CONSISTENT, DIGI DRIVE, SIMPLY LAB). The group is focused on augmented customer relationship management (gestion augmentée de la relation client) for the French public sector, critical infrastructure operators, and regulated industries, delivering solutions through four integrated pillars: ISI-Entreprise (custom licensing, deep SI integration with CRM/ERP/ITSM, long-term maintenance), ISI-Connect (multi-tenant SaaS platform with conversational AI), ISI-Académie (Qualiopi-certified training), and ISI-Conseil (strategic consulting, AMOA/AMOE, AI roadmaps).

The core technology is a 100% cloud-native SaaS multi-tenant platform with API-first architecture, a no-code interface, and embedded AI conversational capabilities (NLU, transcription, intent analysis); agentic AI is also listed as a served segment. The business model is subscription-based SaaS licensing combined with customized deployment and long-term maintenance commitments, sold via direct enterprise field sales to DSI, RSSI, public sector entities, and critical infrastructure operators. The company operates with approximately 50+ collaborators, holds ISO 9001 AFNOR certification at both group and subsidiary levels, and is led by founder-president Boris Mallié under a patrimonial ownership structure with no disclosed external institutional investors.

Name

Interactiv-Group

Legal name

Interactiv-Group SAS

Website

https://interactiv-group.com

Company type

Private

Founded year

2005

Operating status

Operating

Short description

Interactiv-Group SAS is a French private holding company founded in 2005 in Perpignan, operating ISI-COM SAS to deliver sovereign SaaS-based augmented customer relationship management for the French public sector, critical infrastructure operators, and regulated industries through four integrated service pillars.

Ownership category

akta.pro rank

Product category

Customer Relationship Management (CRM) Software

NAICS

Custom Computer Programming Services (541511), Computer Systems Design Services (541512), Management Consulting Services (54161)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Data, Analytics & AI Consulting (BPAHAEAF)

Keywords

• Customer relationship management
• Conversational AI platform
• SaaS contact center
• Sovereign cloud software
• Digital interaction services

Headquarters

HQ city

Perpignan

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. SaaS Subscription Licensing: Software as a Service subscription model with license and customized deployment. Revenue generated from recurring SaaS subscriptions with long-term maintenance commitments. Includes deep SI integration services bundled with software.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Interactiv-Group, through its operational subsidiary ISI-COM SAS, publishes and operates a sovereign SaaS platform for augmented customer relationship management. The offering is structured around four integrated pillars: ISI-Entreprise (licensed deployment and deep SI integration for critical environments), ISI-Connect (multi-tenant SaaS with conversational AI capabilities), ISI-Académie (Qualiopi-certified professional training), and ISI-Conseil (strategic consulting and transformation advisory). Revenue is generated through SaaS subscriptions, licensing, customization services, training, and consulting engagements.

Product overview

Interactiv-Group operates as a parent holding company founded in 2005 in Perpignan, France, with its primary operational vehicle being ISI-COM SAS—a sovereign SaaS publisher created through a 2024 merger consolidating all subsidiaries. ISI-COM delivers augmented customer relationship management through four integrated pillars: ISI-Entreprise (licensing, deployment, and SI integration for critical environments), ISI-Connect (multi-tenant SaaS platform with conversational AI and API-first capabilities), ISI-Académie (Qualiopi-certified training and professional development), and ISI-Conseil (strategic consulting and transformation advisory). These four pillars function as an integrated system rather than isolated offerings, providing end-to-end coverage from conception and integration through operation, training, and ongoing consulting support.

Differentiator

Problem solved

Functional benefit

Brands

• ISI-Entreprise: Mastery and interoperability - license and tailor-made deployment, deep SI integration (CRM, ERP, ITSM), long-term maintenance for critical environments and public sector
• ISI-Connect
• ISI-Académie
• ISI-Conseil

Products and services

• ISI-COM SAS Platform Sovereign SaaS publisher and operational subsidiary of Interactiv-Group offering augmented customer relationship management across four pillars for French regulated markets and public sector. ISI-COM SAS received ISO 9001 AFNOR certification in 2024.
• ISI-Entreprise Licensing and tailor-made deployment pillar providing robust, sovereign, and interoperable solutions for critical environments. Includes custom license deployment, deep SI integration with CRM, ERP, and ITSM systems, and long-term maintenance commitments. Targets DSI, RSSI, public sector organizations, and critical operators.
• ISI-Connect Multi-tenant SaaS platform pillar with conversational AI capabilities (NLU, transcription, intent analysis), API-first architecture, and no-code interface. Includes business continuity plans and targets business unit leaders, marketing departments, partner operators, and resellers.
• ISI-Académie Qualiopi-certified professional training organization delivering courses in customer relationship management, management, AI, and automation, along with competency development and partner certification programs for operational teams, managers, and executives.
• ISI-Conseil Strategic advisory pillar offering 360° audits, AMOA/AMOE services, AI and customer relationship strategic roadmaps, transitional management, and change management consulting for general management, DSI, and Customer Relationship Center directors.

Quantifiable outcome

• One partner, one logic — from conception to usage
• +2 more outcomes

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature3 records

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Diabolocom: Paris-based cloud CCaaS and conversational AI vendor serving mid-market and enterprise customers across Europe. Closely comparable to Interactiv-Group on geography (France/Europe focus), customer segment (regulated enterprises), and product mix (cloud contact center with NLU/AI capabilities).
• Odigo: French-origin CCaaS provider (Capgemini-owned) offering cloud contact-center and customer engagement solutions to large enterprises and public-sector clients across Europe. Directly comparable as a French-rooted CCaaS/voice platform serving regulated and enterprise buyers.
• Vocalcom: Long-standing French CCaaS and customer interaction vendor with multi-tenant cloud and on-prem contact-center offerings. Comparable as a historical French contact-center specialist overlapping with ISI-Connect on platform and conversational automation use cases.
• Zaion: French conversational AI and voicebot/callbot vendor focused on customer-relationship automation for enterprise and public-sector clients. Directly comparable on conversational AI/NLU technology and the French regulated-customer footprint.
• Akio: French conversational AI and natural-language platform serving enterprise customer-experience and customer-service use cases. Comparable as a French NLP/conversational AI specialist overlapping with ISI-Connect's AI and intent-analysis capabilities.

Broad incumbents

• Genesys: Global CCaaS and customer-experience platform leader serving large enterprise and public-sector buyers worldwide, with growing AI capabilities. Comparable as a broader incumbent offering overlapping CCaaS, conversational AI, and CRM/ITSM integrations across the same regulated verticals.
• NICE Ltd: Large enterprise CCaaS, workforce engagement, and conversational analytics vendor serving regulated industries globally. Overlaps with Interactiv-Group on contact-center, conversational AI, and quality/compliance positioning for public-sector-adjacent buyers.
• Five9: Cloud CCaaS vendor with deep AI/IVA capabilities (Five9 Genius AI) and enterprise integrations. Comparable as a larger incumbent in CCaaS+conversational AI competing for many of the same enterprise CX modernization budgets.
• Sopra Steria: Major European IT services and consulting firm with strong French public-sector footprint, integrating and operating CRM/CCaaS platforms. Comparable as a broader digital-services and consulting incumbent that overlaps with ISI-Conseil's AMOA/AMOE and integration mandate for French public sector.
• RingCentral: Global UCaaS/CCaaS vendor with embedded conversational AI and contact-center offerings for mid-market and enterprise. Comparable as a broader incumbent competing on cloud voice, conversational AI, and CRM integrations where Interactiv-Group also plays.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/holdics-group

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Interactiv-Group