Onela
Onela is a French home care service provider operating 67 agencies across France, employing 3,500 care workers on permanent contracts to deliver personal care, disability and convalescence support, and housekeeping services to elderly, disabled, and recovering clients.
- Company typePrivate
- Founded2006
- HeadquartersBoulogne-billancourt, France
- Headcount1,001–5,000
- GTM typeB2C
- OfferingServices
What Onela does
Onela is a French home care service provider founded in 2006 and headquartered in Boulogne-Billancourt, operating as a privately held SAS with share capital of €15.2 million. The company delivers personal care, accompaniment, and housekeeping services to elderly individuals, people with disabilities, and convalescent clients through a network of 67 physical proximity agencies distributed across France. Services are executed by approximately 3,500 care workers recruited on permanent CDI contracts, with minimum intervention durations of one hour for personal care and two hours for housekeeping, and the company commits to a 48-hour response time for home assessments.
The company's service portfolio comprises three core lines: (1) accompaniment for elderly persons (toileting, dressing, meals, mobility, appointments), (2) support for people with disabilities or in convalescence, and (3) professional housekeeping and ironing. Onela supplements its human-delivered services with a digital portal called ONELApp, which provides clients and staff with access to invoices, pay slips, hour logs, and tax certificates. The Vienne agency has achieved a 3.92/4 score under the mandatory Haute Autorité de Santé quality evaluation framework.
Onela operates a direct-to-consumer business model, acquiring customers through its local agency network and in-person home consultations that yield personalized service plans billed on a recurring monthly subscription cadence. Customers benefit from a 50% French tax credit on service expenses, and the company navigates public social assistance programs (APA, PCH) on behalf of clients. The company has grown to serve over 12,000 clients with no disclosed external funding, M&A activity, or partnerships.
Onela firmographics
Firmographics- Name
- Onela
- Legal name
- ONELA SAS
- Website
- https://onela.com
- Company type
- Private
- Founded year
- 2006
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Onela is a French home care service provider operating 67 agencies across France, employing 3,500 care workers on permanent contracts to deliver personal care, disability and convalescence support, and housekeeping services to elderly, disabled, and recovering clients.
- Ownership category
- akta.pro rank
Onela industry classification
Industry- Product category
- Home Care Services
- NAICS
- Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Services-Home Health Care Services (8082)
- akta.pro primary industry
- Live-In & 24/7 In-Home Care (HLADAGAI)
- akta.pro secondary industry
- Overnight Respite Care (HSABAGAB)
Keywords
Where Onela is headquartered
LocationHeadquarters
- HQ city
- Boulogne-billancourt
- HQ country
- France
- HQ region
- Europe
Offices25 records
Markets served
Onela business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Home Care and Assistance Services: ONELA provides home care services for elderly, disabled, and convalescent individuals, including personal care (toileting, dressing, meals, mobility assistance) and accompaniment to activities and appointments. Services are delivered 7 days a week, day and night, with minimum intervention durations of 1 hour for accompaniment and 2 hours for housekeeping.
- Housekeeping and Ironing Services: Household cleaning, laundry, and ironing services for all types of customers. Minimum consecutive intervention of 2 hours.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Personalized service plans based on individual assessment |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels5 records
Onela product offering
Product offeringCore offering
Onela is a French home care service company that delivers in-home personal care, daily living assistance, and housekeeping services for elderly individuals, people with disabilities, and those in convalescence. Services are delivered 24/7 through a network of 67 local agencies across France, staffed by approximately 3,500 caregivers recruited on permanent contracts, with a 48-hour response commitment and continuity of caregiver assignment.
Product overview
Onela is a home care service company offering a portfolio of three core service lines: (1) accompaniment for elderly persons, (2) accompaniment for persons with disabilities or in convalescence, and (3) housekeeping and ironing services. These services are delivered through a network of 67 local agencies across France staffed by approximately 3,500 caregivers recruited on CDI contracts. The company also provides a digital client portal called ONELApp that enables beneficiaries and collaborators to access documents such as invoices, payslips, and work certificates online.
Differentiator
Problem solved
Functional benefit
Brands
- ONELApp: Client and employee portal providing access to documents including invoices, pay slips, work attestations, hour tracking, and tax certificates.
Products and services
- Accompagnement pour les personnes âgées (Home care for elderly individuals)
- Accompagnement pour les personnes en situation de handicap ou en convalescence (Home care for people with disabilities or in recovery)
- Ménage et repassage (Housekeeping and ironing)
- ONELApp
Quantifiable outcome
- 48-hour response time commitment for home visit and service initiation
- +3 more outcomes
Companies that use Onela
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles3 records
Onela technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Onela partnerships and signals
Strategic signalScale indicators8 records
Recent moves5 records
Expansion highlights4 records
Onela competitors and assessment
Company assessmentDirect peers
- Petits-fils: Petits-fils is a French franchise network specializing in elderly home-help services, with a comparable proximity-agency model, focus on autonomy-at-home, and recurring intervention-based revenue similar to ONELA.
- Vitalliance: Vitalliance is a French home-care provider focused on elderly and disabled individuals, operating a multi-agency national network. It is highly comparable to ONELA in target customer, service lines, and proximity-agency distribution.
- Senior Compagnie: Senior Compagnie provides personal care and life-assistance services for seniors and disabled adults in France, with a local-agency model and recurring intervention pricing closely aligned with ONELA's offering.
- O2 (O2 Care Services): O2 is one of France's largest personal-services and home-care franchise networks, offering elderly care, childcare, and housekeeping through a nationwide agency footprint — directly comparable to ONELA's service portfolio and agency-based delivery model.
- Azaé: Azaé (formerly Axeo Services) is a French personal-services network offering household help, childcare, and senior support across multiple agencies — overlapping with ONELA's housekeeping and accompaniment services for seniors.
- Générale des Services: Générale des Services is a multi-service French franchise offering home care, housekeeping, childcare, and gardening — overlapping directly with ONELA's elderly care and housekeeping service lines through a similar agency-based distribution model.
- Âge d'Or Services: Âge d'Or Services is a French franchise dedicated to personalized services for seniors (housekeeping, meals, accompaniment). Its elderly-focused service mix and franchise-agency model make it a direct French peer to ONELA.
- APEF: APEF (Aide aux Personnes en Fonction de leurs besoins) is a French personal-services franchise offering household help, elderly care, and disability support through a nationwide agency network — closely comparable in scope and model to ONELA.
- ADMR: ADMR is a leading French non-profit home-help network providing assistance to elderly, disabled, and family clients across France. It overlaps directly with ONELA's elderly and disability care services and is one of the largest players in the aide à domicile market.
Broad incumbents
- Korian: Korian is a major European healthcare and senior-care operator with broad capabilities across nursing homes, clinics, and home-care services. Its home-care segment (Korian Domicile) competes with ONELA, while the broader portfolio places it as a large incumbent in the French elder-care market.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Onela social profiles
Digital presenceOnela compliance and trust
Trust signalCompliance1 record
Onela financial estimates
Financial estimateRevenue estimate
Valuation estimate
Onela leadership team
Management profileNumber of profiles
Profiles1 record
Onela funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Onela M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Onela
What does Onela do?
Onela is a French home care service company that delivers in-home personal care, daily living assistance, and housekeeping services for elderly individuals, people with disabilities, and those in convalescence. Services are delivered 24/7 through a network of 67 local agencies across France, staffed by approximately 3,500 caregivers recruited on permanent contracts, with a 48-hour response commitment and continuity of caregiver assignment.
Is Onela a public or private company?
Onela is a private company. It is classified as unknown and is currently operating.
When was Onela founded?
Onela was founded in 2006. It employs 1,001 to 5,000 people.
Where is Onela based?
Onela is headquartered in Boulogne-billancourt, France, in the Europe region.
How does Onela make money?
Two revenue lines are on record. Home Care and Assistance Services are the primary driver. The others are housekeeping and Ironing Services.
Who are Onela's main competitors?
Direct peers on record are Petits-fils, Vitalliance, Senior Compagnie, O2 (O2 Care Services), Azaé, Générale des Services, Âge d'Or Services, APEF and ADMR. Korian is listed as a broad incumbent.
Does Onela have an API?
No public API is recorded for Onela.
What industry is Onela in?
Onela's product category is Home Care Services. Its primary akta.pro industry code is HLADAGAI, Live-In & 24/7 In-Home Care, with a secondary code of HSABAGAB, Overnight Respite Care. Its NAICS code is 624120 and its SIC code is 8082.