ContinuousCare
ContinuousCare operates a cloud-based, white-label digital health SaaS platform called Virtual Practice, unifying practice management, EHR, telehealth, billing, and AI-powered documentation for solo practitioners, clinics, and healthcare startups across multiple regions.
- Company typePrivate
- Founded2018
- HeadquartersThiruvananthapuram, India
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What ContinuousCare does
ContinuousCare, operated by NeedStreet Web Technologies Private Limited (incorporated in India, 2018), is a cloud-based digital health SaaS platform sold under the brand "Virtual Practice." The platform unifies practice management, electronic health records, scheduling, billing, multi-modal care delivery (in-person, video, text-based, and remote patient monitoring), and patient engagement tools into a single system targeted at solo practitioners, multi-provider clinics, hospitals, and healthcare startups. Native iOS and Android applications, a patient portal, an SEO-ready marketing website, and 70+ health trackers integrate through Apple Health and Google Health Connect.
The technology stack is hosted on Amazon Web Services across four regional clouds (US, EU, India, Singapore), uses WebRTC with end-to-end encryption and ephemeral AES keys for video consultations, and layers on an AI Scribe module for audio-to-text transcription, SOAP note generation, and template-based clinical documentation operating in no-retention mode. Encryption is enforced in transit (TLS 1.2+) and at rest (AES-256). ContinuousCare holds an executed AWS Business Associate Agreement for HIPAA and aligns with GDPR, ISO 27001 (via AWS), and SOC 2 (via AWS). The full-stack platform is available in white-label form, allowing customers to publish branded web and mobile apps under their own domains and in their own app store accounts.
The company monetizes via per-clinician monthly and annual SaaS subscriptions plus a usage-based "Credits" system that meters AI features, video consultation minutes, SMS, push notifications, and storage. Distribution combines product-led growth (14-day free trial, no credit card), direct self-serve, an OEM/white-label motion for healthcare startups, and a reseller channel. Customers evidenced include individual providers in Greece, Trinidad and Tobago, Haiti, Guatemala, and St. Lucia, plus a precision medicine startup. The firm is privately held, appears bootstrapped with no disclosed funding rounds, and operates with an 11–50 employee headcount.
ContinuousCare firmographics
Firmographics- Name
- ContinuousCare
- Legal name
- NeedStreet Web Technologies Private Limited
- Website
- https://continuouscare.io
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- ContinuousCare operates a cloud-based, white-label digital health SaaS platform called Virtual Practice, unifying practice management, EHR, telehealth, billing, and AI-powered documentation for solo practitioners, clinics, and healthcare startups across multiple regions.
- Ownership category
- akta.pro rank
ContinuousCare industry classification
Industry- Product category
- Digital Health Practice Management Software
- NAICS
- Software Publishers (5132), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Virtual Visit & Scheduling Platforms (EHR-integrated) (HLALABAA)
Keywords
Where ContinuousCare is headquartered
LocationHeadquarters
- HQ city
- Thiruvananthapuram
- HQ country
- India
- HQ region
- Asia
Offices5 records
Markets served
ContinuousCare business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- Subscription Fees: Monthly or annual subscription plans for Virtual Practice access. Fees are payable in advance for the upcoming subscription term. Subscription renewal is automatic at the end of each billing cycle. Pricing based on number of active Team Users at time of renewal.
- Credits System: Digital tokens enabling access to usage-based features including AI-powered tools, video consultation minutes, data storage beyond plan allocations, SMS and messaging services, and mobile push notifications. Credits allocated monthly with subscription plans expire at end of monthly cycle. Purchased credits do not expire until used.
- Add-on Services: Additional services billed annually in advance beyond core subscription, including expedited feature updates with fixed service fees for prioritized roadmap feature releases.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Subscription-based SaaS with credit system for AI features |
| Subscription | Annual | Annual subscription with monthly credit allocations |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels5 records
ContinuousCare product offering
Product offeringCore offering
ContinuousCare sells "Virtual Practice," a cloud-based digital health SaaS platform that gives healthcare providers and digital health startups a single integrated system for practice management, patient engagement, telehealth, remote patient monitoring, and AI-powered clinical documentation. The platform is delivered as a white-label solution that can be deployed under the customer's own brand across web, iOS, and Android, with regional cloud instances in the US, EU, India, and Singapore. Revenue is generated through monthly or annual subscriptions (priced by active Team Users) plus a usage-based "Credits" system for AI features, video minutes, SMS, and push notifications.
Product overview
ContinuousCare is a unified digital health SaaS platform built around the core Virtual Practice product, which combines comprehensive practice management, patient engagement, and virtual care capabilities into a single integrated system. The platform operates as a white-label solution enabling healthcare providers to deploy fully branded web and mobile apps under their own brand identity. The product portfolio centers on the Virtual Practice core platform, enhanced by the AI Scribe add-on for AI-powered clinical documentation and the EHR module for electronic health records. Additional modules span digital front door tools (Patient Portal, Mobile Apps, Marketing Website), multi-model care delivery (Video Consultations, Text Consultations, Remote Patient Monitoring, In-Person Visits), patient engagement features (Health Trackers, Health Journal, Health Blog, Notifications), and practice operations (Appointment Scheduling, Billing & Payments, Prescriptions, Lab Orders, Patient Administration, Patient Feedback, Patient Support, Consultation Notes). The platform supports multiple regional cloud deployments (US, EU, India, Singapore) with HIPAA and GDPR compliance, and offers APIs for customer data access and integration.
Differentiator
Problem solved
Functional benefit
Products and services
- Virtual Practice Primary digital health SaaS platform enabling healthcare providers to manage virtual care, practice operations, patient engagement, and clinical workflows as a unified system with web and mobile interfaces, practice management, patient portal, telehealth, remote monitoring, and AI-powered documentation.
- AI Scribe AI-powered clinical documentation product that transcribes audio from patient-provider encounters and auto-generates SOAP notes and visit summaries, with custom AI-assisted templates and mandatory clinician review. Sold as a credit-consuming feature of the Virtual Practice platform.
- White-Label Telemedicine Platform Full white-label deployment of the Virtual Practice platform for healthcare organizations and startups to launch web and mobile apps under their own brand, with custom domains, custom branding, and the ability to publish apps in their own Google and Apple app store accounts.
- Digital Healthcare Startup Software Tailored solution for digital health startups and entrepreneurs to launch and scale their digital health business using the complete white-label ContinuousCare platform with enterprise-grade infrastructure, rapid deployment, and technical support.
- Medical Practice Management Software (For Clinics) Practice management solution for clinics and healthcare organizations featuring patient portal, telehealth modes, EHR, scheduling, billing, and patient engagement tools to modernize care delivery and operations.
Quantifiable outcome
- Save hours every week with AI that transcribes encounters, generates clinical notes, and adapts to documentation style
- +1 more outcomes
Companies that use ContinuousCare
Customer profileNamed customers5 records
Segments3 records
Ideal customer profiles2 records
ContinuousCare technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration25 records
AI capability5 records
Feature6 records
ContinuousCare partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- Amazon Web Services (AWS)coreCloud infrastructure provider for ContinuousCare platform hosting. AWS provides globally recognized certifications including ISO 27001, SOC 2, HIPAA, and FedRAMP. Data centers in US, EU, India, and Singapore regions. AWS has issued NeedStreet a Business Associate Agreement (BAA) for HIPAA compliance.
- TwiliocoreWhatsApp Business integration through Twilio for patient support chat and notifications. Enables clinics to send template-based custom notifications and respond to patient-initiated WhatsApp conversations for non-clinical support.
- StripecorePayment gateway integration for processing patient payments. Customers configure their own Stripe account for payment processing within their Virtual Practice.
- RazorpaycorePayment gateway integration for Indian market. Customers can integrate their Razorpay account for payment processing.
- PayPalcorePayment gateway integration for PayPal Checkout enabling customers to accept PayPal payments.
- PaystackcorePayment gateway integration for African markets. Customers can integrate Paystack business account for payment processing.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
ContinuousCare competitors and assessment
Company assessmentBroad incumbents
- Athenahealth: Athenahealth is a major US healthcare IT incumbent offering EHR, practice management, billing, and patient engagement across hospitals and physician practices. Comparable in module breadth but operates at much larger scale, targeting enterprise rather than solo/small practices.
Emerging players
- Healthie: Healthie provides an EHR, scheduling, billing, and telehealth platform for nutrition, wellness, and digital health startups. Comparable to ContinuousCare's white-label, SMB-to-startup positioning, with particular overlap on the healthcare startup customer segment.
Direct peers
- Mend: Mend offers telehealth plus patient engagement and digital intake for practices and health systems. Comparable to ContinuousCare's video consultation, patient messaging, and engagement modules, with similar SMB-to-mid-market positioning.
- TherapyNotes: TherapyNotes is a practice management and EHR platform built for behavioral health specialists. Comparable in being a vertical SaaS for individual/small practice clinicians, with scheduling, documentation, and billing at its core.
- Jane App: Jane App provides practice management software for allied health and wellness professionals with scheduling, charting, billing, and telehealth. Highly comparable in target customer (independent practitioners), SaaS model, and breadth of integrated practice operations.
- Cliniko: Cliniko is practice management software for allied health clinics globally, offering scheduling, clinical notes, billing, and telehealth. Comparable target market (independent practices), SaaS delivery, and international footprint.
- Doxy.me: Doxy.me is a widely adopted, simple telemedicine platform targeting individual clinicians and small practices. Overlaps with ContinuousCare's video consultation and provider-tier offering, though Doxy.me focuses more narrowly on telehealth rather than full practice management.
- Carepatron: Carepatron offers an all-in-one practice management, EHR, telehealth, and billing platform for solo and small healthcare practices. Direct overlap with ContinuousCare on target segment, feature breadth, and self-serve SaaS motion.
- Spruce Health: Spruce Health provides telehealth, phone, messaging, and fax in a unified clinician platform. Overlaps with ContinuousCare on communication-centric virtual care tooling aimed at independent practices.
- SimplePractice: SimplePractice is a leading practice management and telehealth platform for solo health and wellness practitioners. Closely comparable to ContinuousCare's primary SMB segment (solo practitioners, small clinics), offering EHR, scheduling, billing, and telehealth in a unified SaaS product.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
ContinuousCare social profiles
Digital presenceContinuousCare compliance and trust
Trust signalCompliance4 records
ContinuousCare financial estimates
Financial estimateRevenue estimate
Valuation estimate
ContinuousCare leadership team
Management profileNumber of profiles
ContinuousCare funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ContinuousCare M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ContinuousCare
What does ContinuousCare do?
ContinuousCare sells "Virtual Practice," a cloud-based digital health SaaS platform that gives healthcare providers and digital health startups a single integrated system for practice management, patient engagement, telehealth, remote patient monitoring, and AI-powered clinical documentation. The platform is delivered as a white-label solution that can be deployed under the customer's own brand across web, iOS, and Android, with regional cloud instances in the US, EU, India, and Singapore. Revenue is generated through monthly or annual subscriptions (priced by active Team Users) plus a usage-based "Credits" system for AI features, video minutes, SMS, and push notifications.
Is ContinuousCare a public or private company?
ContinuousCare is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ContinuousCare founded?
ContinuousCare was founded in 2018. It employs 11 to 50 people.
Where is ContinuousCare based?
ContinuousCare is headquartered in Thiruvananthapuram, India, in the Asia region.
How does ContinuousCare make money?
Three revenue lines are on record. Subscription Fees are the primary driver. The others are credits System and add-on Services.
Who are ContinuousCare's main competitors?
Athenahealth is listed as a broad incumbent. Healthie is listed as an emerging player. Direct peers are Mend, TherapyNotes, Jane App, Cliniko, Doxy.me, Carepatron, Spruce Health and SimplePractice.
Does ContinuousCare have an API?
Yes. API access is available only to Customers with active subscriptions on plans that include API support. APIs enable Customers to access, export, integrate, analyze, or otherwise use data associated with their authorized use of the Services. API use requires express authorization from the primary account owner and is restricted to legitimate business purposes. APIs may not be used to create, operate, provision, support, manage, or facilitate services, products, platforms, applications, deployments, or environments for third parties without ContinuousCare's prior written consent. Features requiring Credits will be inaccessible when insufficient Credits are available. The platform explicitly prohibits use of AI agents, automated systems, Model Context Protocol (MCP), computer use/screen automation tools, or automated clinical/administrative functions — only authorized automated access is through the Company's official published API. Developer documentation is at www.continuouscare.io/virtualpractice/help/using-the-continuouscare-api.
What industry is ContinuousCare in?
ContinuousCare's product category is Digital Health Practice Management Software. Its primary akta.pro industry code is HLALABAA, Virtual Visit & Scheduling Platforms (EHR-integrated). Its NAICS code is 5132 and its SIC code is 7372.