What Jelly does

Jelly Communications is a UK-based, independent business communications and connectivity provider founded in 2005 and headquartered in Epsom, Surrey. Operating as a managed service provider, Jelly does not own network infrastructure but resells and manages services sourced from a partner network that includes EE, BT, Gamma, Horizon, O2, and Vodafone, positioning the company as a multi-carrier aggregator for UK businesses.

The core product portfolio spans business mobile (resold from EE, Vodafone, and O2), fixed line and hosted VoIP (via Gamma and BT Cloud), SIP trunking (via Gamma), and business broadband (ADSL2+, FTTC, FTTP, SOGEA, EFM, Fibre Ethernet). Layered on top are add-on modules: Microsoft Teams Phone integration, Mobile Device Management (Ivanti Neurons, Wandera, Jamf), Mobile Voice Recording for GDPR/MiFID compliance, BT Security Awareness Training, and the Complete Cloud Secure cybersecurity suite. Technical capabilities centre on number porting (ISDN/PSTN to VoIP, PAC codes for mobile), call routing features (Hunt Groups, One Number Anywhere), and integration with PBX systems from Avaya, Panasonic, NEC, Siemens, Mitel, and Philips.

Revenue is generated almost entirely through monthly recurring subscriptions across mobile, fixed line, broadband, SIP, and managed security contracts, with pricing delivered on a quote-based model. The go-to-market is direct sales-led via named account managers, supported by inside sales through a website quote-builder and discovery sessions. Jelly targets UK small and medium-sized enterprises and multi-site branch networks, serving over 20,000 users across hundreds of businesses with a reported 95%+ customer renewal rate. The company has no disclosed external investors, operates exclusively in the UK, and earns revenue purely as a channel partner and managed services layer on top of third-party network infrastructure.

Name

Jelly

Legal name

Jelly Communications

Website

https://jellycoms.co.uk

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

11–50 employees

Short description

Jelly Communications is a UK-based independent managed service provider founded in 2005 that resells and manages business mobile, fixed line, VoIP, SIP, broadband, and managed security services from network partners including EE, BT, Gamma, and Vodafone, targeting UK SMEs and multi-site enterprises with dedicated account management.

Ownership category

akta.pro rank

Product category

Business Telecommunications Services

NAICS

Telecommunications (517), All Other Telecommunications (5178), Wired Telecommunications Carriers (517111)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385), Communications Services, Nec (4899)

akta.pro primary industry

Remote Monitoring & Management (RMM) Services (BPAEABAA)

akta.pro secondary industry

Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD)

Keywords

• Business communications
• Business mobile services
• Hosted VoIP
• SIP trunking
• Business broadband

Headquarters

HQ city

Epsom

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Business Mobile Services: Jelly resells mobile connectivity packages from network partners EE, Vodafone, and O2. Revenue is generated through monthly recurring charges for mobile contracts, SIM-only plans, handset purchases, and add-on services such as mobile broadband, roaming plans, and MDM. Jelly offers bundled mobile plus fixed line and broadband packages to drive cross-selling.
2. Fixed Line Services: Fixed line voice services including traditional landline, hosted VoIP (via Gamma and BT Cloud), and Microsoft Teams Phone. Revenue is recurring monthly line rental plus usage charges. Jelly provides these as managed services with installation, maintenance, and technical support included.
3. Business Connectivity (Broadband & Data): Business broadband services across multiple technologies: ADSL2+, FTTC, FTTP, Fibre Ethernet, EFM, SOGEA, and leased lines. Revenue is generated through monthly broadband rental contracts sourced from network partners. Jelly offers converged broadband combining telephony and internet on a single circuit with SLA.
4. SIP Trunking: SIP trunk services via partner Gamma, enabling businesses to connect existing PBX systems to the telephone network over IP. Revenue is generated through per-channel or per-trunk monthly rental plus call charges. SIP Trunk Manager provides additional control features for an enhanced fee.
5. Security Solutions (Security Awareness Training): Jelly resells BT's Security Awareness Training programme in two tiers. Fundamentals tier at £1.25 per user per month on 12-, 36-, or 60-month contracts. Additional services include Complete Cloud Secure (web security, email security, anti-malware) sold as managed security subscriptions.
6. Mobile Device Management (MDM): Jelly bundles MDM solutions (Ivanti Neurons, Wandera, Jamf) as part of mobile service packages or as standalone managed services, generating recurring revenue per device or per subscription.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels7 records

Core offering

Jelly Communications is a UK-based independent business communications provider that delivers and manages mobile, fixed line, hosted VoIP, SIP trunking, and broadband solutions for SMEs and mid-market enterprises. Operating as a managed service provider (MSP), the company aggregates offerings from major UK network partners (EE, BT, Gamma, O2, Vodafone) and bundles them with dedicated account management, number porting, and monthly plan reviews. Additional services include Microsoft Teams Phone integration, mobile device management, mobile voice recording, and cybersecurity solutions.

Product overview

Jelly Communications is a UK-based business communications provider offering an integrated portfolio of connectivity solutions. The core offering combines Business Mobile (partnered with EE, Vodafone, O2), Fixed Line/landline services, Hosted VoIP (via Gamma and BT Cloud), Business Broadband (ADSL2+, FTTC, FTTP, SOGEA, EFM, Fibre Ethernet), and SIP Trunks. Add-on modules extend the platform with Microsoft Teams Phone integration, Mobile Device Management (Jamf, Ivanti Neurons, Wandera), cybersecurity services (Complete Cloud Secure, BT Security Awareness Training), and compliance tools (Mobile Voice Recording). The portfolio is unified through a single provider model with dedicated account management, monthly reviews, and support across all services.

Differentiator

Problem solved

Functional benefit

Products and services

• Business Mobile

Quantifiable outcome

• 95%+ customer renewal rate achieved through dedicated account management and monthly plan reviews
• +3 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature7 records

Partnerships

14 partnerships are on record, tiered core and secondary.

• EEcoreChannel Partner/ Reseller/ DistributorEE is Jelly's primary mobile network partner. Jelly has been named EE Strategic Partner of the Year twice in five years. Jelly resells EE mobile packages including SIM-only and contract plans, and 5G connectivity. EE is the UK's largest mobile network operator.
• VodafonecoreChannel Partner/ Reseller/ DistributorVodafone is one of Jelly's mobile network partners, providing business mobile packages alongside EE and O2. Jelly resells Vodafone business mobile plans including 5G options.
• O2 (Telefonica)coreChannel Partner/ Reseller/ DistributorO2 is one of Jelly's mobile network partners, alongside EE and Vodafone. Jelly resells O2 business mobile packages. O2 has a 3G switch-off scheduled for 2025.
• GammacoreTechnology or IntegrationGamma is Jelly's key SIP trunking and hosted VoIP partner. Through Gamma, Jelly provides SIP trunk solutions compatible with Avaya, Panasonic, Philips, NEC, Siemens, and Mitel PBX systems. Gamma also provides broadband (FTTP, FTTC, SOGEA, Ethernet) and the Horizon VoIP platform. Gamma is a trusted UK voice and connectivity specialist.
• BT (British Telecom)coreChannel Partner/ Reseller/ DistributorBT is one of Jelly's key partners for fixed line, hosted VoIP (BT Cloud), and broadband services. BT VoIP is recommended as a replacement for ISDN landlines. BT provides 24/7 UK-based helpdesk and is named by Gartner as the UK's leading network service provider.
• Horizon (Horizon VoIP)secondaryTechnology or IntegrationHorizon is a hosted VoIP platform offered through Gamma and resold by Jelly. Horizon for Microsoft Teams integrates with Microsoft 365. Available as a feature-rich cloud phone system for businesses of all sizes.
• MicrosoftcoreTechnology or IntegrationJelly offers Microsoft Teams Phone as a core product, enabling businesses to replace traditional phone systems with Teams-based cloud communication. Jelly also offers Microsoft Teams Direct Routing via Gamma. Jelly references Microsoft's 300 million Teams users as of 2023 to demonstrate market momentum.
• BT (Security Awareness Training)secondaryChannel Partner/ Reseller/ DistributorJelly resells BT's Security Awareness Training programme in two tiers (Fundamentals and Personalised) starting from £1.25 per user per month. The programme includes video-based modules, phishing simulations, and reporting dashboards. BT's training is designed for SMEs.
• JamfsecondaryTechnology or IntegrationJelly partners with Jamf for Apple mobile device security solutions, offering Jamf Data Capping, Jamf Threat Defense (phishing/malware protection for iOS, iPadOS, Android), and Jamf Private Access (zero-trust VPN for Apple devices).
• Complete Cloud SecuresecondaryChannel Partner/ Reseller/ DistributorJelly resells Complete Cloud Secure, a cloud-based cybersecurity solution with three tiers (Cloud Essentials, Cloud Native, Cloud Advanced). Tiers cover web security, URL filtering, anti-malware, cloud application security, and email security. Includes 24/7 support and assisted setup.
• Ivanti NeuronssecondaryTechnology or IntegrationIvanti Neurons is offered by Jelly as an MDM (Mobile Device Management) solution alongside Wandera, enabling businesses to manage mobile device content, settings, and security.
• WanderasecondaryTechnology or IntegrationWandera is offered by Jelly as an MDM (Mobile Device Management) solution alongside Ivanti Neurons, providing mobile security and device management for business mobile fleets.
• Webex (Cisco)secondaryTechnology or IntegrationJelly recommends Webex as a collaboration platform for businesses needing voice calls, video, meetings, messaging, and webinars. Webex is positioned as an alternative to Microsoft Teams for businesses with specific security, compliance, or collaboration requirements.
• 3CXsecondaryTechnology or Integration3CX is an open-standard software PBX offered by Jelly as an alternative to hosted VoIP from Gamma and BT. 3CX runs on Windows and provides telephony features without requiring additional phone wiring, enabling a quick and simple transition from traditional phone systems.

Scale indicators5 records

Recent moves2 records

Expansion highlights5 records

Direct peers

• Daisy Communications: Major UK business communications reseller/MSP delivering mobile, fixed line, connectivity, and cloud voice solutions to SMBs and mid-market — overlapping directly with Jelly's offering and customer base.
• Wavenet: UK-based managed service provider offering business communications (voice, mobile, connectivity, cloud) to SMEs and mid-market, directly competing with Jelly across the same product portfolio and customer segments.
• Olive Communications: UK unified communications, mobile, and connectivity provider for mid-market businesses; comparable product mix (mobile, fixed line, UC, broadband) and customer segment to Jelly.
• Onecom: UK business mobile and communications provider serving SMEs and mid-market with multi-network mobile, hosted telephony, and connectivity — a direct competitor in the same resold-network, account-managed model as Jelly.
• Pure Cloud Solutions: UK cloud communications and connectivity provider delivering hosted VoIP, SIP, and broadband to SMEs — overlapping directly with Jelly's hosted VoIP and connectivity products.
• TalkTalk Business: UK business broadband, ethernet, and VoIP provider selling direct and via channel partners to SMEs — overlapping with Jelly's connectivity and hosted voice products.
• BT Local Business: Network of regional BT-affiliated resellers serving UK SMEs with fixed line, broadband, and hosted voice — directly comparable business model and customer base to Jelly.

Broad incumbents

• Gamma Communications: Wholesale voice and connectivity specialist that is both a key Jelly partner and a competing supplier of SIP trunks, Horizon hosted VoIP, and broadband to UK businesses — comparable product portfolio at significantly larger scale.
• Exponential-e: UK provider of business connectivity, cloud, and unified communications for mid-market and enterprise; overlaps with Jelly's broadband, SIP, and UC offerings but at a larger scale and with proprietary network infrastructure.

Regional players

• KCOM: UK voice, connectivity, and cloud services provider primarily serving the Hull and East Yorkshire region; comparable in product portfolio to Jelly but operating with proprietary regional infrastructure rather than a pure reseller model.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/JellyComs

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Jelly