What ODIO does

ODIO (legal entity: VoiceIO Artificial Intelligence Pvt Ltd.) is an India-headquartered, privately held Conversational AI platform company that builds software for enterprise contact centers and customer-facing operations. Founded in 2020 and operated from Gurgaon with a US entity in Lakeland, FL (Ezeiatech Systems LLC), the company delivers a unified suite of products across four pillars: Conversation Intelligence (Automated QA, Real Time Assist, Auto Agent Coaching, Knowledge AI), Autonomous Agents (Chat Bots, Voice Bots, AI Phone Calls, Agentic Automation, AI Prospect Qualifier), Agent Coaching (Onboarding, Meeting CoPilot, Field Force Onboarding/Training, AI-Based LMS), and a Power GenAI layer anchored by a proprietary 40B-parameter Conversational LLM trained on real conversational data. The platform combines proprietary high-accuracy ASR, semantic turn detection, TTS, and NLP/NLU pipelines with integrations across CRM, ERP, telephony, ticketing, WhatsApp Business API, Shopify, and Zapier, running on ISO-certified cloud infrastructure.

The company's commercial model combines annual platform subscriptions with usage-based charges for AI phone calls, WhatsApp conversations, and template messaging, sold primarily through a direct enterprise field-sales motion with free trial, instant POC, and a stated 'Go Live in <2 Weeks' deployment cycle. Named customers span BFSI (Tata Capital, Insurance Dekho, BALIC, Lenden Club, Clear Nexus), retail and F&B (Subway, Chroma, Dulux), and e-commerce (Indian Gifts Portal), with BFSI positioned as the primary vertical alongside emerging focus on EdTech and B2B Marketplace. ODIO publishes comparison content against Observe.AI, CallMiner, Cresta, and Convin and markets quantified outcomes (e.g., 30-50% reduction in AHT, 20-40% FCR improvement, 60-70% routine query resolution, up to 60% outreach cost reduction), positioning itself as an omnichannel challenger to speech-analytics incumbents. No external funding, ownership structure, management team, or revenue figures are disclosed in available sources.

Name

ODIO

Legal name

VoiceIO Artificial Intelligence Pvt Ltd.

Website

https://odioiq.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

11–50 employees

Short description

ODIO is an India-headquartered Conversational AI platform that uses its proprietary 40B-parameter LLM, ASR, and NLP to deliver omnichannel conversation intelligence, autonomous voice/chat bots, and AI-driven agent coaching for enterprise contact centers.

Ownership category

akta.pro rank

Product category

Conversational AI / Contact Center Intelligence Software

NAICS

Custom Computer Programming Services (541511), Computer Systems Design Services (541512)

SIC

Services-Computer Programming Services (7371)

akta.pro primary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

akta.pro secondary industries

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Conversational NLP & Dialogue Management (chatbots, agents) (HDAAADAF), Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA)

Keywords

• Conversational ai platform
• Contact center automation
• Voice ai agents
• Conversation intelligence software
• Speech analytics solutions

Headquarters

HQ city

Sohna

HQ country

India

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Platform Subscription: Subscription-based pricing model for platform access including all AI modules and analytics capabilities. Fees are billed in accordance with the selected subscription plan.
2. Usage-Based Charges: Usage-based charges for AI phone calls, WhatsApp conversations, and template messaging. WhatsApp template messaging charges determined by Meta and may change without prior notice.
3. Custom AI Voice Agents: Custom AI voice agents for specific use cases including inbound/outbound calling, customer support, appointment scheduling, and surveys.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels3 records

Core offering

ODIO sells a Conversational AI platform for enterprise contact centers, unifying conversation intelligence (automated QA, real-time agent assist, coaching, knowledge AI), autonomous agents (chat bots, voice bots, AI phone calls, agentic automation, AI prospect qualifier), and agent training modules, all powered by a proprietary 40B-parameter Conversational LLM. The platform analyzes 100% of customer interactions across voice, chat, email, and social channels for compliance, sales optimization, and real-time guidance. It is sold via custom enterprise subscriptions with usage-based charges for voice and WhatsApp interactions.

Product overview

ODIO is a Conversational AI platform delivered as a unified, modular product suite organized around four core pillars: Conversation Intelligence (Automated QA, Real Time Assist, Auto Agent Coaching, Knowledge AI), Autonomous Agents (Chat Bots, Voice Bots, AI Phone Calls, Agentic Automation, AI Prospect Qualifier), Agent Coaching (Onboarding, Meeting CoPilot, Field Force Onboarding, Field Force Training, AI-Based LMS), and Power GenAI anchored by the proprietary ODIO 40B Conversational LLM. The platform is built on a cloud microservices infrastructure with proprietary ASR and NLP, integrating across voice, chat, email, and social channels. Supporting products include VoiceBot (voice automation for inbound/outbound calling) and WhatsApp AI Bot (WhatsApp Business API chatbot and campaign platform). The platform also encompasses the Intelligent Routing Engine, Analytics & Reporting, ML Models & Automation, and Secure Cloud Infrastructure modules.

Differentiator

Problem solved

Functional benefit

Brands

• ODIO Business AI Cloud: Enterprise-grade AI platform designed to unify data, intelligence, models, and agents for modern enterprises

Products and services

• Automated QA AI-driven quality assurance that analyzes 100% of customer interactions (calls, chats, emails) for compliance and performance, replacing manual sampling with automated scoring, custom scorecards, and generative AI feedback. Targeted at enterprise contact centers and quality assurance teams.
• Real Time Assist Live agent assistance providing AI-powered prompts, dynamic battlecards, sentiment and compliance alerts, and supervisor intervention tools during active customer conversations. Targeted at enterprise contact center agents and supervisors.
• Auto Agent Coaching AI-driven agent coaching with adaptive learning paths, behavior analysis of tone and sentiment, performance tracking, and actionable feedback powered by voice-backed AI simulations and roleplay with varied customer personas. Targeted at contact center training managers.
• Knowledge AI LLM-powered free-text query capability that retrieves key information from conversation archives instantly, enabling knowledge base search and assist during live calls. Targeted at enterprise support agents and knowledge management teams.
• Chat Bots AI-based omnichannel chatbots delivering personalized, human-like interactions across chat, messaging apps, and social channels with conversational AI and task automation. Targeted at enterprise customer support and sales teams.
• Voice Bots Human-like voice bots deployed for personalized customer service, handling inbound and outbound calls with real-time AI-driven responses, appointment scheduling, and multilingual support. Targeted at enterprise contact center operations.
• AI Phone Calls AI-powered phone call automation with call-in and call-out options, handling lead qualification, appointment scheduling, reminders, and 24/7 customer support using human-like generative AI conversations. Targeted at enterprise sales, support, and collections teams.
• Agentic Automation Automation of internal and external record updates triggered by conversation events, enabling seamless data synchronization across enterprise systems without manual intervention. Targeted at enterprise operations and IT teams.
• AI Prospect Qualifier Lead qualification automation using knowledge base and intent analysis to classify prospects into priority tiers and route high-intent conversations to sales teams instantly. Targeted at enterprise sales and inside sales teams.
• Meeting CoPilot Meeting assistance product providing real-time transcription, summarization, and action item capture for customer-facing meetings. Targeted at enterprise sales, customer success, and consulting teams.
• Onboarding Agent onboarding module using a knowledge base with AI to guide new agents through structured training paths and accelerate time-to-productivity. Targeted at enterprise contact center training teams.
• Field Force Onboarding & Training Suite (Field Force Onboarding, Field Force Training, AI-Based LMS) Onboarding and training suite for field force personnel, including knowledge-base driven onboarding, text and voice-based AI simulations for new products and objection handling, and an AI-powered Learning Management System with adaptive, personalized training content. Targeted at enterprise field sales and field service organizations.
• Odio VoiceBot AI-powered voice automation platform for inbound and outbound calling, customer support, appointment scheduling, surveys, analytics, and custom AI voice agents with documented terms and conditions. Targeted at enterprises seeking dedicated voice automation.
• Odio WhatsApp AI Bot WhatsApp Business API platform providing AI-powered chatbot automation, multi-agent live chat, shared team inbox, audience segmentation, click-to-WhatsApp advertising, broadcasting, and campaign management. Targeted at enterprises running customer engagement and marketing campaigns on WhatsApp.

Quantifiable outcome

• Boosts customer engagement by 27%
• +5 more outcomes

Named customers9 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

AI capability13 records

Feature7 records

Scale indicators17 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Yellow.ai: India-headquartered enterprise conversational AI platform with omnichannel bots, voice automation, and agent assist. Comparable to ODIO across geography, target verticals (BFSI, retail, ecommerce), and product breadth including WhatsApp and voice AI.
• Kore.ai: Enterprise conversational AI platform offering voice/chat bots, agent assist, and contact center AI. Closely comparable to ODIO in product scope (bots, LLM-backed automation, omnichannel) and in targeting enterprise CX and BFSI buyers.
• Uniphore: Enterprise conversational AI and automation platform combining speech analytics, agent assist, and conversational AI for BFSI and contact centers. Closely comparable to ODIO on technology stack, vertical focus, and product surface.
• Convin: India-based conversation intelligence and agent coaching platform for sales and support teams. ODIO benchmarks its <2-week deployment time vs Convin, and shares the same India cost structure and SMB/mid-market Indian enterprise target segment.
• Cresta: Enterprise AI platform focused on real-time agent coaching, generative AI assistance, and contact center automation. ODIO runs comparison pages against Cresta, confirming overlapping product surface (real-time assist, coaching, QA) and shared enterprise buyer profile.
• Observe.AI: US-based conversation intelligence platform for contact centers offering automated QA, real-time agent assist, and speech analytics. ODIO explicitly compares itself against Observe.AI on its website, indicating direct product overlap and target buyer (enterprise contact center operations).
• CallMiner: Long-standing conversation analytics and speech analytics platform for contact centers covering QA, compliance, and customer insight. ODIO lists CallMiner in its competitor comparisons, signaling direct overlap in automated QA and conversation intelligence.

Broad incumbents

• Five9: Major CCaaS provider now adding GenAI-powered agent assist, summaries, and workflow automation. Adjacent to ODIO as a buyer-side platform; customers evaluating ODIO often compare against Five9's growing native AI capabilities.
• Genesys: Global leader in CCaaS and customer experience orchestration with embedded AI for routing, agent assist, and analytics. While much broader than ODIO, Genesys competes in the same enterprise contact center AI buying cycle and overlaps on intelligent routing and agent assist.
• NICE Ltd: Global enterprise software vendor with deep contact center analytics, compliance, and workforce engagement offerings (NICE CXone, Enlighten). Competes with ODIO on QA automation and conversation intelligence at the enterprise tier.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/odioiq

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ODIO