CyCOM
CyCOM GmbH is a privately held German IT-Systemhaus with offices in Frankenberg (Eder) and Bad Wildungen, providing managed IT services, IT security, cloud solutions, and DATEV/Sage/Microsoft 365 implementations primarily to small and medium-sized businesses across Hesse and selected national accounts, with a flagship vertical in tax advisory.
- Company typePrivate
- Founded1997
- HeadquartersFrankenberg, Germany
- Headcount11–50
- GTM typeB2B
- OfferingServices
What CyCOM does
CyCOM GmbH is a privately held German IT-Systemhaus (IT system house) headquartered in Frankenberg (Eder), Hesse, with a second office in Bad Wildungen acquired in November 2021 and merged in September 2023. Founded in 1997/1998 by Thomas Hasler, Mario A. Fackiner, and Markus Funk, the company has operated for more than 25 years and self-describes as the largest IT service provider in the Frankenberg/Bad Wildungen region. The current managing director is Markus Funk, who has led the company since co-founder Fackiner's departure at the end of 1999.
The company's offering spans managed IT services (IT-Flatrate subscriptions, helpdesk, monitoring, patch management, mobile device management), IT security (Sophos firewall, AI-powered endpoint protection, security officer services), IT infrastructure (hardware resale, Starface telephony/VoIP, infrastructure analysis, data recovery), and cloud solutions (Microsoft 365, cloud backup, cloud computing). As a long-standing DATEV Solution Partner (since 1990), CyCOM has a flagship vertical in tax advisory, implementing DATEV accounting and document management for Steuerberater and their clients alongside complementary products: Microsoft 365 (Silver Partner), Sage 50 (ERP/accounting), ELO ECM Suite (document management), Sophos (security), Starface (telephony), and MailStore (email archiving). Additional service lines include web development, web hosting, custom software development, and marketing services.
CyCOM operates a sales-led, relationship-driven go-to-market supported by direct field sales, inside sales, DATEV channel partner sourcing, and marketing channels including Facebook, Instagram, LinkedIn, YouTube, the company website, local event sponsorship (e.g., Sparkassen-Beach-Cup), and referrals. Revenue is generated through recurring managed-service contracts, IT-Flatrate subscriptions, cloud subscriptions, software licensing and implementation services, hardware sales, project-based IT security consulting, and recurring web hosting fees. The company serves predominantly small and medium-sized businesses in Hesse and across Germany (with active customers noted in Berlin, Munich, and Wiesbaden), spanning verticals that include tax consulting, energy and water, construction, automotive, healthcare, hospitality, legal services, manufacturing, and surveying. Customer concentration is dispersed across many SMB accounts typically in the 5 to 80-employee range, with select mid-market relationships such as EGF EnergieGesellschaft Frankenberg (≈80 employees) and Brandt & Emig Steuerberatungsgesellschaft (≈45 employees across three locations).
CyCOM firmographics
Firmographics- Name
- CyCOM
- Legal name
- CyCOM GmbH
- Website
- https://cycom.it
- Company type
- Private
- Founded year
- 1997
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- CyCOM GmbH is a privately held German IT-Systemhaus with offices in Frankenberg (Eder) and Bad Wildungen, providing managed IT services, IT security, cloud solutions, and DATEV/Sage/Microsoft 365 implementations primarily to small and medium-sized businesses across Hesse and selected national accounts, with a flagship vertical in tax advisory.
- Ownership category
- akta.pro rank
CyCOM industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Communications Services, Nec (4899), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF)
Keywords
Where CyCOM is headquartered
LocationHeadquarters
- HQ city
- Frankenberg
- HQ country
- Germany
- HQ region
- Europe
Offices2 records
Markets served
CyCOM business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- IT Services and Managed Services: CyCOM provides comprehensive IT services acting as an external IT department for businesses. This includes IT support, helpdesk services, system administration, and ongoing technical support. Revenue is generated through service contracts and hourly/flat-rate billing.
- IT-Flatrate: The company offers IT flat-rate packages providing predictable monthly billing for comprehensive IT services, allowing customers to budget IT costs effectively.
- Cloud Solutions: Cloud computing services including M365 solutions, cloud backup, and cloud server hosting. Revenue generated through subscription-based cloud services.
- Hardware Sales: Sale of IT hardware including computers, servers, networking equipment, and peripherals. One-time revenue from hardware procurement and installation.
- Software Licensing and Implementation: Implementation and support of third-party software solutions including DATEV, Sage 50, ELO ECM, and Microsoft 365. Revenue from software licensing, implementation services, and ongoing support.
- IT Security Services: Security solutions including firewall, endpoint protection, IT security consulting, and IT security officer services. Revenue from security solutions and consulting engagements.
- Web Development and Hosting: Web design, web hosting, and web development services. Revenue from project-based web development and recurring hosting fees.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | IT-Flatrate packages provide comprehensive IT support with predictable monthly costs |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels8 records
CyCOM product offering
Product offeringCore offering
CyCOM is a German IT system house providing managed IT services and reselling/implementing third-party software and hardware for SMBs. Its core offerings include IT-Flatrate all-inclusive service subscriptions, IT-Service helpdesk and monitoring, IT-Sicherheit (firewall, endpoint protection), IT-Infrastruktur (hardware, VoIP telephony), Cloud-Lösungen (Microsoft 365, cloud backup), and Branchenlösungen for tax consulting (DATEV, Sage 50, ELO ECM Suite). The company functions as an external IT department for businesses primarily in the Hesse region of Germany.
Product overview
CyCOM is an IT system house (IT-Systemhaus) offering a comprehensive portfolio of managed IT services and solutions. The core offering consists of IT-Flatrate (all-inclusive service), IT-Service (helpdesk, patching, MDM, monitoring), IT-Security (firewall, endpoint protection, security officer), IT-Infrastructure (hardware, telephony, VoIP), and Cloud-Solutions (cloud computing, backup, M365). The company resells and implements third-party software products including Microsoft 365, DATEV (accounting/tax), Sage 50 (ERP/warenwirtschaft), ELO ECM Suite (document management), Sophos (security), Starface (telephony), and MailStore (email archiving). Services also include web development, marketing, software development, and digitalization solutions. As a DATEV Solution Partner, CyCOM specifically supports tax consultants and their clients.
Differentiator
Problem solved
Functional benefit
Products and services
- IT-Flatrate All-inclusive IT service flat-rate package providing comprehensive support, helpdesk, monitoring, and maintenance for business IT infrastructure with predictable monthly costs. Targeted at SMBs in the Hesse region.
- IT-Service Comprehensive IT service offering including helpdesk support, patch management, mobile device management, and active infrastructure monitoring. Targeted at SMBs needing ongoing IT operations support.
- IT-Sicherheit IT security services including firewall deployment (Sophos), endpoint protection, IT security officer function, and IT security checks/assessments. Targeted at SMBs needing cybersecurity protection and compliance.
- IT-Infrastruktur IT infrastructure services including hardware procurement and installation, VoIP and Starface telephony deployment, infrastructure analysis, and data recovery. Targeted at SMBs needing full infrastructure management.
- Cloud-Lösungen Cloud computing services including Microsoft 365 deployment, cloud backup, cloud server hosting (TERRA Cloud, Mittwald), and M365 backup. Targeted at SMBs migrating to cloud infrastructure.
- Digitalisierung Digitalization services including MailStore email archiving, output management, and Venabo time tracking. Targeted at SMBs pursuing digital workflows and compliance.
- Webentwicklung Web development services including web design, web hosting, and accessibility compliance (Barrierefreiheit). Targeted at regional SMBs needing online presence and hosting.
- Softwareentwicklung Custom software development services for business-specific applications. Targeted at SMBs requiring tailored software solutions beyond standard products.
- Branchenlösungen (DATEV)
- Marketing (Social-Media-Administration) Social media administration and marketing services for SMBs. Targeted at regional businesses needing outsourced social media management.
Quantifiable outcome
- IT infrastructure modernization and cloud migration enabling flexible remote work capabilities
- +2 more outcomes
Companies that use CyCOM
Customer profileNamed customers18 records
Segments3 records
Ideal customer profiles2 records
CyCOM technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability8 records
CyCOM partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core and minor.
- DATEVcoreLong-standing partnership since 1990. CyCOM is a DATEV Solution Partner responsible for sales, consulting, and implementation of DATEV solutions for tax advisors and their clients. This is a flagship partnership for the company's accounting and e-invoicing services.
- MicrosoftcoreMicrosoft Silver Partner status. CyCOM implements and supports Microsoft 365 solutions including M365 Business, Teams, Exchange Online, and security solutions. Partnership provides access to Microsoft's product ecosystem for customer deployments.
- SophoscoreCyCOM implements Sophos Firewall and security solutions. Partnership provides advanced cybersecurity protection for customer networks with high transparency over network traffic.
- ELO Digital OfficecoreELO Business Partner. CyCOM implements ELO ECM Suite for document management and digital workflows, offering solutions from ELO Professional to ELO Enterprise.
- SagecoreSage Business Cloud partner. CyCOM implements and supports Sage 50 solutions including Auftrag, Buchhalter, and Connected versions for accounting, order processing, and inventory management.
- StarfacecoreStarface partner for modern IP telephone systems. CyCOM implements both hardware and cloud-based phone solutions (Starface Cloud) for business communication.
- N-AblecoreN-Able partner using Cove Data Protection for backup and N-central for monitoring of customer devices. Partnership enables proactive IT management services.
- DattocoreDatto partner, a worldwide market leader for IT solutions offered by Managed Service Providers. Provides backup and disaster recovery solutions for SMBs.
- BrotherminorPartner for business printer solutions and related services.
- dbc deutschlands business-cloudminorMember of a nationwide IT system house group of over 35 IT companies offering cloud solutions for IT infrastructure outsourcing.
- MailStorecoreEmail archiving solutions ensuring emails are always available, recoverable, and securely stored.
- Wortmann AG (TERRA)coreGerman IT company with over 800 employees. TERRA brand offers notebooks, PCs, servers, and LCDs. TERRA CLOUD provides own data center in Hüllhorst. CyCOM resells and implements TERRA hardware and cloud solutions.
Scale indicators4 records
Recent moves8 records
Expansion highlights5 records
CyCOM competitors and assessment
Company assessmentDirect peers
- SVA System Vertrieb Alexander: SVA is a German IT-Systemhaus delivering datacenter, cloud, security, and managed services to mid-market and enterprise customers; comparable to CyCOM in service breadth though typically operating at larger scale.
- Medialine Group: Medialine is a German managed IT services provider offering IT-Outsourcing, Cloud, Security, and Workplace solutions to SMB and mid-market clients, closely matching CyCOM's core IT-Systemhaus service portfolio and customer segment.
- SIEVERS-SNC Group: SIEVERS-SNC is a German IT-Systemhaus focused on IT infrastructure, managed services, and cloud for SMB and mid-market customers, with a comparable regional service-provider model to CyCOM.
- ACP Group: ACP is a German IT service provider focused on cloud, datacenter, security, and managed workplace services for SMB and enterprise clients, with comparable vendor partnerships (Microsoft, Sophos) and managed-service GTM.
- IT-HAUS GmbH: IT-HAUS is a German full-service IT-Systemhaus offering cloud, security, managed services, and DATEV solutions to SMBs, with similar mix of resold third-party software (Microsoft, Sophos) and managed-service contracts.
- Ratiodata GmbH: Ratiodata provides managed IT services, IT security, cloud, and DATEV-related solutions to Mittelstand and tax-advisor clients — overlapping CyCOM's tax vertical specialization and managed-service model.
- Giegerich & Partner: Giegerich & Partner is a German IT-Systemhaus serving SMBs with managed services, cloud, security, and Microsoft/DATEV-aligned implementations, comparable in customer segment and service breadth to CyCOM.
- FEHM IT-Systemhaus: FEHM is a regional German IT-Systemhaus providing managed services, IT security, cloud, and DATEV-aligned solutions to local SMBs and tax advisors — directly comparable in vertical mix and regional model to CyCOM.
Broad incumbents
- All for One Group: All for One Group is a publicly listed German IT service provider specializing in SAP, Microsoft, and managed services for Mittelstand; overlaps CyCOM's cloud/managed-services positioning as a broader incumbent.
- q.beyond AG: q.beyond (formerly QSC) is a larger, publicly listed German managed-services and cloud provider serving mid-market and enterprise; competes broadly with CyCOM's managed-cloud offering but at much larger scale.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
CyCOM social profiles
Digital presenceCyCOM financial estimates
Financial estimateRevenue estimate
Valuation estimate
CyCOM leadership team
Management profileNumber of profiles
Profiles3 records
CyCOM subsidiaries and ownership
Company hierarchySubsidiaries1 record
CyCOM funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CyCOM M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CyCOM
What does CyCOM do?
CyCOM is a German IT system house providing managed IT services and reselling/implementing third-party software and hardware for SMBs. Its core offerings include IT-Flatrate all-inclusive service subscriptions, IT-Service helpdesk and monitoring, IT-Sicherheit (firewall, endpoint protection), IT-Infrastruktur (hardware, VoIP telephony), Cloud-Lösungen (Microsoft 365, cloud backup), and Branchenlösungen for tax consulting (DATEV, Sage 50, ELO ECM Suite). The company functions as an external IT department for businesses primarily in the Hesse region of Germany.
Is CyCOM a public or private company?
CyCOM is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was CyCOM founded?
CyCOM was founded in 1997. It employs 11 to 50 people.
Where is CyCOM based?
CyCOM is headquartered in Frankenberg, Germany, in the Europe region.
How does CyCOM make money?
Seven revenue lines are on record. IT Services and Managed Services are the primary driver. The others are IT-Flatrate, cloud Solutions, hardware Sales, software Licensing and Implementation, IT Security Services and web Development and Hosting.
Who are CyCOM's main competitors?
Direct peers on record are SVA System Vertrieb Alexander, Medialine Group, SIEVERS-SNC Group, ACP Group, IT-HAUS GmbH, Ratiodata GmbH, Giegerich & Partner and FEHM IT-Systemhaus. Broad incumbents are All for One Group and q.beyond AG.
Does CyCOM have an API?
No public API is recorded for CyCOM.
What industry is CyCOM in?
CyCOM's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAIAF, Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC). Its NAICS code is 541513 and its SIC code is 7370.