Genoa Telepsychiatry

What Genoa Telepsychiatry does

Genoa Telepsychiatry is the outpatient telepsychiatry division of Genoa Healthcare, a private behavioral healthcare organization, operating as a technology-enabled clinical staffing platform that connects board-certified psychiatrists and advanced practice nurses with underserved patient populations across 35+ U.S. states. The company serves community mental health centers (CMHCs/CCBHCs), federally qualified health centers (FQHCs), primary care practices, substance use treatment facilities, hospitals, and correctional facilities, with named customers spanning organizations such as Wyckoff Heights Medical Center, Mosaic Health, CODAC Health Recovery and Wellness, and 40 Virginia Community Services Boards under a 2019 preferred vendor contract.

The company's core technology is the 1DocWay platform, a HIPAA-compliant virtual care delivery and practice management system that provides patient scheduling, clinical documentation, e-prescribing, and workflow automation, and is offered at no incremental cost when a clinic onboards a provider. Around this platform sit four service modules: Managed Matching (provider recruitment with a claimed 86% long-term fit success rate), Implementation+ (credentialing, clinical workflow design, and tech training), Program Management (ongoing care coordination and program success tracking), and TeleMAT, a medication-assisted treatment program for substance use disorders launched in 2018 that now operates eight programs serving over 850 patients. Operations are integrated with parent Genoa Healthcare's 450+ in-CMHC pharmacies, enabling coordinated pharmacist-prescriber medication management reported to improve adherence by up to 40%.

Genoa Telepsychiatry generates revenue primarily through a flat hourly fee for clinical services rendered by psychiatrists and APRNs, billed monthly, with rates standardized by state but varying by provider type, experience, and specialty. Supplementary revenue comes from originating site fee reimbursement (Q3014 code) in participating states, which ranges from approximately $15 to $32 per encounter depending on jurisdiction. Go-to-market is enterprise field sales via state-assigned clinic partnerships managers (e.g., Brad Deegan for OH/IN, David Theobald for NY/CA, Paul Veltri for VA/FL/NC), supplemented by a clinic referral program offering up to $1,500 per successful referral, content marketing via the Telepsychiatry Resource Center, and active participation in behavioral health industry conferences. The company has delivered over 250,000 telepsychiatry appointments annually and maintains a 4.8/5.0 client satisfaction score, supported by peer-reviewed outcome data published in APA's Journal of Rural Mental Health.

Name

Genoa Telepsychiatry

Legal name

Genoa Healthcare

Website

https://genoatelepsychiatry.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

51–100 employees

Short description

Genoa Telepsychiatry is the outpatient telepsychiatry division of Genoa Healthcare, providing technology-enabled psychiatric staffing via the 1DocWay HIPAA-compliant platform to community mental health centers, FQHCs, hospitals, and substance use treatment facilities across 35+ U.S. states.

Ownership category

akta.pro rank

Product category

Telepsychiatry Services

NAICS

Offices of Physicians, Mental Health Specialists (621112), Outpatient Mental Health and Substance Abuse Centers (621420)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Psychiatry & Medication Management Platforms (HLALAEAB)

akta.pro secondary industries

Integrated Behavioral Health (Collaborative Care) Platforms (HLALAEAC), Outpatient Mental Health & Counseling Clinics (HLAFABAC)

Keywords

• Telepsychiatry services
• Behavioral health staffing
• Psychiatric telemedicine
• Mental health platform
• Community mental health partnerships

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Clinical Services - Flat Hourly Fee: Charges a flat hourly fee for clinical services on behalf of psychiatrists and advanced practice nurses. Rate is standardized across all states but can vary by provider type, experience level, and specialty. Facilities follow normal billing protocol with GT modifier for physician services.
2. Originating Site Fee Reimbursement: Telepsychiatry receives additional reimbursement for originating site fee (Q3014) in some states. These fees vary by state - examples include Missouri ($15.17 per patient encounter for Medicaid), Indiana ($21.86), Kansas ($20.00), North Dakota ($30.56), Mississippi ($31.76), Virginia ($20.00), Texas ($18.27 child/$17.40 adult).
3. Platform Access (Complimentary): The 1DocWay platform is provided at no additional cost when clinics onboard a provider, serving as a value-add to drive adoption of clinical services.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Genoa Telepsychiatry provides technology-enabled outpatient psychiatric care delivery by connecting a national network of 6,000+ psychiatrists and APRNs with community mental health centers, FQHCs, primary care practices, substance use treatment facilities, and correctional facilities via its 1DocWay HIPAA-compliant video and EMR platform. The offering combines clinical telepsychiatry services (charged at a flat hourly fee) with managed provider matching, implementation support, and ongoing program management across 35+ U.S. states, serving 250,000+ appointments annually.

Product overview

Genoa Telepsychiatry operates as a comprehensive telepsychiatry platform consisting of multiple integrated services. The core offering is the 1DocWay Platform, a HIPAA-compliant virtual care delivery and practice management system that serves as the technological foundation. This platform is offered alongside four key service modules: Managed Matching (provider recruitment and placement with an 86% success rate), Implementation+ (credentialing, workflow design, and training), and Program Management (ongoing care coordination and support). The company provides direct telepsychiatry services connecting psychiatrists and APRNs with underserved patients via video, supplemented by specialized TeleMAT programs for substance use treatment and integrated pharmacy and medication management services. The platform is available at no additional cost when clinics onboard providers through the company.

Differentiator

Problem solved

Functional benefit

Brands

• 1DocWay Platform: HIPAA-compliant video and EMR platform for telepsychiatry services including patient scheduling, documentation, e-prescribing, and workflow automation
• Genoa Healthcare Telepsychiatry

Quantifiable outcome

• 7 days faster patient access to care with hybrid telepsychiatry model
• +6 more outcomes

Named customers18 records

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

19 partnerships are on record, tiered core and minor.

• Commonwealth of Virginia Department of Behavioral Health and Developmental ServicescoreStrategic or Co-development Partner · 26 December 2019Genoa Healthcare awarded preferred vendor contract for both telepsychiatry and pharmacy services for Community Services Boards (CSBs) across Virginia. State-level endorsement enables broader adoption and integration of telepsychiatry programs within Virginia's mental health system.
• American Psychological Association (Journal of Rural Mental Health)coreStrategic or Co-development Partner · 1 January 2019Co-authored peer-reviewed study 'Increasing Access to Rural Mental Health Care Using Hybrid Care That Includes Telepsychiatry' published in APA's Journal of Rural Mental Health, demonstrating improved patient outcomes.
• Virginia CSB (Community Services Boards)coreStrategic or Co-development PartnerVirginia's 40 CSBs serve as the primary mental health service delivery system. Genoa has been serving Virginia CSBs since 2004 with pharmacy and telepsychiatry programs, now as preferred vendor.
• Conifer ParkminorOthersSubstance use treatment facility in New York using Genoa telepsychiatry services.
• Family and Children's AssociationminorOthersMental health services organization in New York partnered for telepsychiatry services.
• Family Service LeagueminorOthersMental health services provider in Long Island, New York using telepsychiatry services.
• Mosaic HealthminorOthersFQHC in New York using Genoa telepsychiatry for integrated behavioral health services.
• Wyckoff Heights Medical CenterminorOthersHospital in New York using telepsychiatry services for psychiatric consultations.
• Northern Tier CounselingminorOthersRural mental health center in Towanda, Pennsylvania using telepsychiatry services.
• Nulton Diagnostic Treatment CenterminorOthersMental health treatment center in Johnstown, Pennsylvania partnered for telepsychiatry.
• Washington Communities Human ServicesminorOthersHuman services organization in Washington, Pennsylvania using telepsychiatry.
• Clackamas County Mental Health CenterminorOthersCounty mental health center in Oregon using telepsychiatry services.
• Lane County Health and Human ServicesminorOthersCounty health department in Oregon using telepsychiatry for behavioral health services.
• LifewaysminorOthersBehavioral health organization in Oregon using telepsychiatry services.
• Options for Southern OregonminorOthersMental health services provider in Oregon using telepsychiatry.
• CODAC Health Recovery and WellnessminorOthersSubstance use treatment facility in Arizona using telepsychiatry for MAT and behavioral health services.
• COPE Community ServicesminorOthersCommunity mental health services provider in Arizona using telepsychiatry.
• Jewish Family and Children's ServiceminorOthersBehavioral health organization in Arizona using telepsychiatry services.
• University of Indiana School of MedicineminorOthersResearch collaboration - 2017 study on psychiatrist workforce shortage in Indiana informed telepsychiatry program development.

Scale indicators9 records

Recent moves7 records

Expansion highlights6 records

Emerging players

• Sesame: Telehealth marketplace expanding into mental health and psychiatry services. Adjacent competitor in distributed psychiatric care delivery, primarily direct-to-consumer.
• Hims & Hers Health: Direct-to-consumer telehealth company with growing psychiatry and mental health offerings. Comparable on telepsychiatry delivery infrastructure, though Genoa's B2B/CMHC focus differs.

Direct peers

• Talkiatry: National outpatient telepsychiatry provider offering psychiatrist and APRN staffing to clinics, health systems, and directly to patients. Directly comparable business model focused on scaling psychiatric care access through telehealth.
• Iris Telehealth: B2B telepsychiatry and behavioral health staffing company serving hospitals, FQHCs, and community health systems. Closely matched partner model and customer base to Genoa Telepsychiatry's CMHC/FQHC focus.
• Array Behavioral Care: Outpatient telepsychiatry provider (formerly InSight + Regroup) serving hospitals, clinics, and integrated delivery networks. Direct competitor in facility-based telepsychiatry staffing.
• Cerebral: Telehealth mental health company offering online psychiatry and counseling, including medication management. Overlaps significantly with Genoa's medication management and therapy services.
• innovista Health (formerly JSA Health): Telepsychiatry provider serving community mental health centers and primary care. Closely comparable competitor in the CMHC/FQHC telepsychiatry staffing niche.

Broad incumbents

• Quartet Health: Mental health collaborative-care platform that connects primary care with behavioral health providers, including telepsychiatry. Comparable in the integrated behavioral health / collaborative care space but with a payer-led go-to-market.
• Lyra Health: Mental health benefits platform offering therapy, coaching, and medication management through telehealth to employer clients. Competes for the same telepsychiatry capacity and employer/payer budget as Genoa.
• Spring Health: Mental health benefits platform providing therapy, coaching, and psychiatry through a network of providers. Broad incumbent in employer-sponsored mental health with overlapping telepsychiatry capacity.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/genoatelepsych
• Facebookfacebook.com/genoatelepsychiatry/posts

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Genoa Telepsychiatry