CoAct

What CoAct does

CoAct is an Australian not-for-profit employment services network founded in 1998, structured as Australia's first 'social franchise' for the sector. It operates through 195+ service partner locations across all Australian states and territories, delivering Australian Government-funded employment programs including Workforce Australia, Inclusive Employment Australia (which replaced Disability Employment Services from 1 November 2025), Workforce Australia - Transition to Work, and Work Assist. CoAct serves job seekers facing barriers to employment — primarily people with disability, illness or injury, Aboriginal and Torres Strait Islander peoples, youth aged 15-24, neurodivergent individuals, NDIS participants, and long-term unemployed individuals — and supports employers with inclusive hiring services. In FY23/24, CoAct placed 11,608 job seekers in work and has supported over 50,000 people with disability employment since 2018.

The company's core platform is Campus, an online customer portal providing job search tools, resume and cover letter builders, a jobs board, online courses, career action planning, appointment management, and 24/7 messaging with consultants — complementing in-person delivery through the partner network. The technology stack is a standard web portal rather than a proprietary AI-enabled platform. Service partners include both generalist providers (Ability Options, BUSY Ability, Five Bridges, IMPACT Community Services, Community Solutions) and specialist providers (MS Plus, MS Queensland, Ability WA, MSWA for disability and neurological conditions). The organisation is a Public Benevolent Institution (PBI) with Deductible Gift Recipient (DGR) status, governed by a Board of Directors, with 51-100 employees at the central entity.

CoAct's business model is government-funded managed services. Revenue is generated through contracts with the Australian Government Department of Social Services for program delivery, plus NDIS funding for Support Coordination services. Services are free at the point of use for eligible job seekers; CoAct monetises through outcome payments, ongoing support fees, and contract pass-through funded by the federal government. Customer acquisition is largely inbound via government referrals, Centrelink, and community channels — there is no meaningful commercial sales motion.

Name

CoAct

Legal name

CoAct

Website

https://coact.org.au

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

51–100 employees

Short description

CoAct is an Australian not-for-profit employment services network founded in 1998, delivering government-funded employment programs through 195+ service partner locations nationwide. It serves job seekers with disability, Indigenous Australians, youth, and other disadvantaged groups, placing 11,608 people in work in FY23/24.

Ownership category

akta.pro rank

Product category

Disability and Employment Services

NAICS

Vocational Rehabilitation Services (6243), Vocational Rehabilitation Services (624310), Services for the Elderly and Persons with Disabilities (62412), Individual and Family Services (6241)

SIC

Services-Employment Agencies (7361), Services-Social Services (8300)

akta.pro primary industry

Employment & Job Readiness Support Services (BPAGAEAJ)

akta.pro secondary industries

Supported Employment & Job Coaching (EDAKANAE), Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM)

Keywords

• Disability employment services
• Government-funded employment programs
• NDIS support coordination
• Youth employment services
• Inclusive hiring services

Headquarters

HQ city

Haymarket

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Government Employment Services Contracts: CoAct is funded by the Australian Government to deliver employment programs including Workforce Australia, Inclusive Employment Australia, and Workforce Australia - Transition to Work. Services are free to eligible job seekers, with funding coming from federal government contracts.
2. NDIS Support Coordination: CoAct expanded into NDIS Support Coordination, helping participants navigate their NDIS plans. This service is funded through the National Disability Insurance Scheme.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

CoAct delivers Australian Government-funded employment services through a national network of 195+ not-for-profit service partner locations, supporting job seekers facing barriers such as disability, illness, injury, mental health conditions, Indigenous background, and youth unemployment. Core programs include Inclusive Employment Australia (specialist disability employment), Workforce Australia (general employment assistance), Transition to Work (youth 15-24), and Work Assist (ongoing workplace support), supplemented by NDIS Support Coordination funded through the National Disability Insurance Scheme.

Product overview

CoAct offers a portfolio of government-funded employment services and support programs. The core offerings include Inclusive Employment Australia (disability employment support), Workforce Australia (general employment assistance), Workforce Australia – Transition to Work (youth-focused employment), and Ongoing Support/Work Assist (employment maintenance support). The company also provides NDIS Support Coordination services. All programs are delivered through a national network of not-for-profit service partners. Campus serves as the online customer portal complementing the in-person service delivery.

Differentiator

Problem solved

Functional benefit

Products and services

• Inclusive Employment Australia (IEA) Specialist disability employment program supporting people with disability and long-term illnesses to prepare for, find, and maintain work, with flexible personalised and long-term support replacing Disability Employment Services (DES) from 1 November 2025.
• Workforce Australia Government program delivering tailored, intensive employment support including job search assistance, training, workshops, and local job connections for people receiving income support, delivered as CoAct Connect.
• Workforce Australia – Transition to Work Government program helping young people aged 15-24 years old into work, apprenticeships, training, and education, delivered through Youth Projects partnerships with dedicated Youth Coaches and flexible inclusive servicing.
• Ongoing Support (Work Assist) Free program supporting people who have difficulty fulfilling their role due to injury, disability, or health condition through workplace assessments, job redesign advice, workplace modifications, allied health interventions, and ongoing specialist employment support.
• NDIS Support Coordination Service helping NDIS participants better understand their plans, connect with the right supports, and build a coordinated approach that works towards their goals over time, funded through the National Disability Insurance Scheme.
• Campus CoAct Connect's online customer portal complementing in-person support, helping job seekers get work-ready with forms and assessments, Career Action Plan builder, resume and cover letter builders, jobs board, content hub, online courses, appointment management, and 24/7 consultant messaging.

Quantifiable outcome

• 11,608 job seekers placed in work in 23/24 financial year
• +3 more outcomes

Named customers7 records

Segments9 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

14 partnerships are on record, tiered minor, core, specialist and flagship.

• Staff AustraliaminorStrategic or Co-development Partner · 1 January 2022Partnership between Youth Projects and Staff Australia created innovative opportunities for job seekers, enabling connections to staffing and recruitment services.
• Ability OptionscoreChannel Partner/ Reseller/ DistributorGeneralist service partner within the CoAct network delivering employment services to job seekers with disability, illness or injury across Australia.
• BUSY AbilitycoreChannel Partner/ Reseller/ DistributorGeneralist service partner within the CoAct network providing disability employment services across Australia.
• Five BridgescoreChannel Partner/ Reseller/ DistributorService partner specializing in Indigenous employment services, delivering culturally appropriate support within the CoAct network.
• MCM (Mission Community Marketing)coreChannel Partner/ Reseller/ DistributorService partner within the CoAct network, with multiple locations across Victoria delivering employment services.
• IMPACT Community ServicescoreChannel Partner/ Reseller/ DistributorGeneralist service partner within the CoAct network, with multiple locations in Queensland.
• The Bridge Inc.coreChannel Partner/ Reseller/ DistributorService partner within the CoAct network, with locations in Victoria.
• MS PlusspecialistChannel Partner/ Reseller/ DistributorSpecialist service partner within CoAct network, specializing in MS and neurological conditions, with locations in NSW, ACT, and VIC.
• MS QueenslandspecialistChannel Partner/ Reseller/ DistributorSpecialist service partner within CoAct network, specializing in MS and neurological conditions in Queensland.
• Ability WAspecialistChannel Partner/ Reseller/ DistributorSpecialist service partner within CoAct network, specializing in disability employment services in Western Australia.
• MSWAspecialistChannel Partner/ Reseller/ DistributorSpecialist service partner within CoAct network, specializing in MS and neurological conditions in Western Australia.
• Youth ProjectscoreChannel Partner/ Reseller/ DistributorService partner within CoAct network specializing in youth employment, with multiple locations in Victoria and delivering Workforce Australia - Transition to Work program.
• Community SolutionscoreChannel Partner/ Reseller/ DistributorGeneralist service partner within the CoAct network, with multiple locations across Queensland.
• Australian Government (Department of Social Services)flagshipOthersCoAct delivers Australian Government employment programs including Workforce Australia, Inclusive Employment Australia (replacing DES from Nov 2025), Workforce Australia - Transition to Work, and Work Assist. Funded through government contracts.

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• OCTEC: OCTEC is a not-for-profit Australian employment services provider delivering DES/IEA, Workforce Australia and Transition to Work programs in overlapping regions, competing for similar job-seeker cohorts.
• WISE Employment: WISE Employment is a not-for-profit Australian provider of disability employment and Workforce Australia services, with a comparable mission-led model and overlapping government-funded program mix.
• Joblife Employment: Joblife Employment is an Australian disability employment services provider focused exclusively on people with disability, overlapping directly with CoAct's IEA disability cohort.
• atWork Australia: atWork Australia delivers DES/IEA disability employment services across Australia, targeting similar job-seeker cohorts (disability, injury, illness) and competing for the same government contracts.
• MAX Solutions (MAX Employment): MAX Employment is a major Australian provider of DES/IEA and Workforce Australia services, operating a national footprint of employment service sites directly competitive with CoAct's network.
• Sarina Russo Group: Sarina Russo Group is a long-standing Australian employment services and training provider delivering jobactive/Workforce Australia and related programs, directly competing with CoAct in government-funded employment delivery.
• APM Employment Services: APM (formerly Advanced Personnel Management) is one of Australia's largest disability employment and Workforce Australia providers, delivering DES/IEA-equivalent programs nationally with a similar partner-of-government model.

Broad incumbents

• The Salvation Army Employment Plus: Employment Plus delivers Workforce Australia and related employment services nationally through The Salvation Army, overlapping with CoAct's federal employment-services contracts and cohort focus.
• Mission Australia: Mission Australia is a large national community services organisation delivering employment, housing and disability programs, including DES/IEA, providing broader social-services scale that overlaps with CoAct's mission and contracts.
• Brotherhood of St Laurence: Brotherhood of St Laurence is a long-established Australian community organisation delivering employment, education and family services with overlapping job-readiness and disadvantaged-cohort programs.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@coact8465
• Facebookfacebook.com/coactaus
• LinkedInlinkedin.com/company/coactemployment
• Instagraminstagram.com/coact_employment
• Xx.com/coact

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CoAct