Cynch
Cynch is a privately held Austin-based managed IT services provider founded in 2011, delivering 24x7 server and network management, deskside support, and server/website migration services to small and medium-sized businesses through quote-based, tiered annual packages.
- Company typePrivate
- Founded2011
- HeadquartersAustin, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Cynch does
Cynch Inc. is a privately held managed IT services provider founded in 2011 and headquartered at 2121 Lohmans Crossing Rd in Austin, Texas. The company delivers end-to-end managed technical services to small and medium-sized businesses, with core offerings spanning deskside/workstation support, server and network management, web and application support, and server/website/control-panel/cloud migrations. Service is sold on a sales-led, quote-based model with three recurring annual support tiers (Support Some, Support More, Support All) that bundle 24x7/365 monitoring and unlimited incident response with a 30-minute first-response commitment; migrations are sold per project with static estimates and a 100% money-back guarantee plus 30-day warranty.
Technically, Cynch operates a managed services platform anchored by proprietary custom monitoring tools that analyze device behavior and traffic trends to flag erratic activity before it becomes a downtime event, paired with remote deskside support capabilities and a support portal (support.cynchinc.com) offering SSO via Google, Microsoft, and Facebook. The platform covers Windows, Linux, and Mac OS environments and is delivered through a combination of remote support and onsite service for Austin-area clients. Vendor relationships with Microsoft, IBM, Amazon (AWS), hardware OEMs, cloud architects, and software resellers extend delivery capacity, and a formal resell/white-label/referral partner program targets hosting providers, developers, IT consultants, and mobile app developers.
Commercially, Cynch is a sub-10-person private firm with no disclosed funding rounds, no revenue figures, no named enterprise customer logos, and no regulatory actions or M&A activity in the record. Ownership is independent with no identified parent entity, and customer evidence consists of two anonymous SMB testimonials. Geographic operations appear concentrated in Texas with national remote delivery and a channel-driven expansion motion through the partner program.
Cynch firmographics
Firmographics- Name
- Cynch
- Legal name
- Cynch Inc.
- Website
- https://cynchinc.com
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Cynch is a privately held Austin-based managed IT services provider founded in 2011, delivering 24x7 server and network management, deskside support, and server/website migration services to small and medium-sized businesses through quote-based, tiered annual packages.
- Ownership category
- akta.pro rank
Cynch industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513)
- SIC
- Services-Management Services (8741)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- Server Management, Orchestration & BMC/Remote Admin Systems (HDACABAK), Infrastructure & Network Monitoring (NPM/NPMD) (HDABAJAA)
Keywords
Where Cynch is headquartered
LocationHeadquarters
- HQ city
- Austin
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Cynch business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Full end-to-end managed technical services with 100% technology management coverage. Revenue generated through recurring service agreements structured by organization size. Additional costs may include onsite visits or hardware/service upgrades.
- Support Tier Packages: Tiered support packages (Support Some, Support More, Support All) with unlimited incident support. Pricing scales with organization size.
- Migration Services: Server and website migration services with static estimates provided per project. Includes 100% guarantee and 30-day warranty.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Support Some - Entry-level managed IT support package |
| Subscription | Annual | Support More - Mid-tier managed IT support package |
| Subscription | Annual | Support All - Comprehensive managed IT support package |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels3 records
Cynch product offering
Product offeringCore offering
Cynch delivers end-to-end managed IT services for small and medium businesses, providing 24x7/365 monitoring and break-fix support across workstations, servers, and networks. Their offerings include deskside support, server and network management, web and application support, and server/website migration services delivered through tiered subscription packages and custom quotes.
Product overview
Cynch offers comprehensive managed IT services as a single unified offering combining multiple service modules. The core services include: Deskside Support for remote and onsite workstation/endpoint support; Server and Network Management with 24x7 monitoring and custom behavior analysis tools; Web and Application Support covering email management and security; and Server and Website Migrations with guaranteed success. Services are available 24x7 with a 30-minute response time commitment, supporting Windows, Linux, and Mac operating systems. The company operates a support portal at support.cynchinc.com for ticket submission and management.
Differentiator
Problem solved
Functional benefit
Products and services
- Deskside Support
Quantifiable outcome
- First response within 30 minutes of an incident
- +2 more outcomes
Companies that use Cynch
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles4 records
Cynch technology and API
TechnologyAPI detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
Feature3 records
Cynch partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered minor.
- Software Re-sellersminorAuthorized re-seller of major software solutions including antivirus products. Can contact vendors on customers' behalf to handle support issues.
- Service ProvidersminorNetwork of service providers allowing Cynch to act as liaison between customers and vendors, waiting on hold while customers run their business.
- Hosting ProvidersminorPartnership program for hosting providers to resell, white label, or refer Cynch services. Partnership specialist responds within 24 hours.
- Web and Software DevelopersminorPartnership program for web and software developers to resell, white label, or refer Cynch services.
- IT ConsultantsminorPartnership program for IT consultants to resell, white label, or refer Cynch services.
- Mobile Applications DevelopersminorPartnership program for mobile applications developers to resell, white label, or refer Cynch services.
Scale indicators1 record
Recent moves5 records
Expansion highlights4 records
Cynch competitors and assessment
Company assessmentBroad incumbents
- Kaseya: Broad incumbent MSP platform vendor (RMM, security, backup) and parent of Datto — operates in the same managed-IT space as Cynch but as a software/ecosystem incumbent rather than a services peer.
- ConnectWise: Broad incumbent providing the PSA/RMM software platform used by thousands of MSPs like Cynch — an ecosystem incumbent rather than a direct services competitor, but its suite of partner services overlaps with Cynch's offerings.
Emerging players
- NinjaOne: Modern RMM and endpoint management platform increasingly adopted by small MSPs — partial overlap as a tooling layer that Cynch and similar MSPs may use, and a potential productization benchmark for Cynch's proprietary monitoring tools.
Direct peers
- Dataprise: Mid-market and SMB managed IT services provider offering 24x7 monitoring, server/network management, deskside support, and cloud migration — directly overlapping Cynch's service catalog at a larger scale.
- Ntiva: SMB and mid-market managed IT services and cybersecurity provider with helpdesk, server management, and migration offerings, serving a similar customer profile to Cynch.
- ITsavvy: Full-service IT provider offering managed services, cloud, hardware procurement, and migrations to SMB and mid-market customers — comparable breadth to Cynch's desk-to-data-center offering.
- Corsica Technologies: Managed IT services and cybersecurity provider serving SMBs with helpdesk, server, network management, and migration services — directly comparable to Cynch's service portfolio.
- Expedient: Managed services and cloud hosting provider delivering server management, network operations, and migration services to SMB and mid-market customers — comparable service stack to Cynch.
- OneNeck IT Solutions: Managed IT and cloud services provider with 24x7 support, server/network management, and migration capabilities targeting mid-market customers similar to Cynch's SMB base.
- BlackPoint IT Services: Managed IT services provider focused on SMBs with managed helpdesk, server, network, and cybersecurity offerings — closely aligned with Cynch's positioning and SMB customer segment.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
Cynch social profiles
Digital presenceCynch financial estimates
Financial estimateRevenue estimate
Valuation estimate
Cynch leadership team
Management profileNumber of profiles
Cynch funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Cynch M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Cynch
What does Cynch do?
Cynch delivers end-to-end managed IT services for small and medium businesses, providing 24x7/365 monitoring and break-fix support across workstations, servers, and networks. Their offerings include deskside support, server and network management, web and application support, and server/website migration services delivered through tiered subscription packages and custom quotes.
Is Cynch a public or private company?
Cynch is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Cynch founded?
Cynch was founded in 2011. It employs 1 to 10 people.
Where is Cynch based?
Cynch is headquartered in Austin, United States, in the North America region.
How does Cynch make money?
Three revenue lines are on record. Managed IT Services are the primary driver. The others are support Tier Packages and migration Services.
Who are Cynch's main competitors?
Broad incumbents on record are Kaseya and ConnectWise. NinjaOne is listed as an emerging player. Direct peers are Dataprise, Ntiva, ITsavvy, Corsica Technologies, Expedient, OneNeck IT Solutions and BlackPoint IT Services.
Does Cynch have an API?
No public API is recorded for Cynch.
What industry is Cynch in?
Cynch's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of HDACABAK, Server Management, Orchestration & BMC/Remote Admin Systems. Its NAICS code is 541513 and its SIC code is 8741.