TeleContact Resource Services
TeleContact Resource Services is a US-based B2B telemarketing firm, founded in 1994 and operating as a division of eContactLive, Inc. It provides customized outbound calling, lead generation, appointment setting, and an exclusive voice-verified pay-per-lead service to enterprise and mid-market clients.
- Company typePrivate
- Founded1994
- HeadquartersRiverbank, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What TeleContact Resource Services does
TeleContact Resource Services (TRS) is a privately held U.S. B2B telemarketing services provider founded in 1994 and operating as a division of eContactLive, Inc., headquartered in Riverbank, California. The company offers customized outbound telemarketing campaigns that include client and prospect surveying, market research, data cleansing, prospect pre-qualification, lead generation, appointment setting, and an exclusive voice-verified pay-per-lead service targeted at the Payroll, Insurance, and Commercial Roofing verticals. Additional niche services include insurance X-date acquisition, political election campaign polling, membership drives, customer service surveys, and blog/newsletter subscriber acquisition.
TRS monetizes exclusively on a transaction-fee / project basis with multi-year contract cadences and custom quote-based pricing determined by campaign specifications such as industry, geographic location, and employee-size targeting. Its go-to-market is sales-led, primarily direct phone sales (800-551-0567) supported by a website contact funnel, with brand awareness distributed across LinkedIn, Facebook, Instagram, X, and a company newsletter. The company markets itself as an award-winning solution with 30+ years of operating history (celebrating its 30th anniversary in 2024), positions dedicated Account Managers as a service differentiator, and publicly references SAP as an enterprise client testimonial. No revenue, funding events, M&A activity, AI/ML capabilities, patents, or certifications are disclosed in the available data.
TeleContact Resource Services firmographics
Firmographics- Name
- TeleContact Resource Services
- Legal name
- TeleContact Resource Services, a division of eContactLive, Inc.
- Website
- https://econtactlive.com
- Company type
- Private
- Founded year
- 1994
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- TeleContact Resource Services is a US-based B2B telemarketing firm, founded in 1994 and operating as a division of eContactLive, Inc. It provides customized outbound calling, lead generation, appointment setting, and an exclusive voice-verified pay-per-lead service to enterprise and mid-market clients.
- Ownership category
- akta.pro rank
TeleContact Resource Services industry classification
Industry- Product category
- B2B Telemarketing Services
- NAICS
- Telemarketing Bureaus and Other Contact Centers (561422), Telephone Call Centers (56142)
- SIC
- Services-Advertising Agencies (7311)
- akta.pro primary industry
- Telemarketing & Telesales Services (Outbound/Inbound) (BPAFAKAC)
- akta.pro secondary industries
- Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE), Telemarketing & Survey/Market Research Calling (BPAAADAD)
Keywords
Where TeleContact Resource Services is headquartered
LocationHeadquarters
- HQ city
- Riverbank
- HQ country
- United States
- HQ region
- North America
Markets served
TeleContact Resource Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Telemarketing Services: Customized outbound B2B telemarketing campaigns including client and prospect surveying, market research, data cleansing, and prospect pre-qualification
- Pay Per Lead: Voice Verified Pay Per Lead service where clients pay per qualified lead generated, with voice verification for accuracy
- Appointment Setting: Calendar filling service for sales teams, setting qualified appointments with prospects
- Lead Generation: Prospecting and lead identification services to help sales teams generate new business opportunities
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom Campaign Pricing |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels5 records
TeleContact Resource Services product offering
Product offeringCore offering
TeleContact Resource Services is a B2B telemarketing firm that delivers customized outbound calling campaigns on behalf of business clients. Its core services include lead generation, appointment setting, market research surveys, list scrubbing/data cleansing, and a proprietary voice-verified pay-per-lead program tailored for verticals such as payroll, insurance, commercial roofing, B2B publications, membership organizations, and political campaigns. Engagements are managed by dedicated account managers and priced via custom quotes, multi-year contracts, or pay-per-lead terms.
Product overview
TeleContact Resource Services is a B2B telemarketing service provider and division of eContactLive, Inc. The company operates as a full-service telemarketing solution offering a portfolio of interconnected services centered on its award-winning Outbound Telemarketing platform. Core offerings include Lead Generation, Appointment Setting, and the exclusive Voice Verified Pay Per Lead Service for specialized industries. Additional services encompass market research, list development, political polling, membership drives, customer surveys, and insurance lead acquisition. These services work together to provide clients with comprehensive outbound sales support—from prospecting and lead qualification through appointment scheduling and follow-up.
Differentiator
Problem solved
Functional benefit
Brands
- Voice Verified Pay Per Lead Service: Exclusive voice-verified pay per lead service for industries including Payroll, Insurance, Commercial Roofing, and others
Products and services
- Outbound B2B Telemarketing Custom outbound calling campaigns executed by dedicated telemarketing agents on behalf of business clients who need their sales pipeline filled through live phone outreach.
- Voice Verified Pay-Per-Lead Service Exclusive pay-per-lead program where each lead is verified by a live voice call before delivery, used primarily in payroll, insurance, and commercial roofing verticals.
- Appointment Setting Outbound calling service that qualifies prospects and books sales appointments on behalf of the client's sales team.
- Market Research Surveys Telephone-based survey campaigns that collect market and customer data for business clients seeking qualitative or quantitative research insights.
- List Scrubbing and Data Cleansing Telephone-based verification of client contact lists to remove disconnected numbers, update contact data, and identify decision-makers before a campaign is launched.
- Political Election Campaign Polling Telephone polling service provided to political campaigns and committees to gather voter opinions and sentiment data.
- Membership Drives Outbound calling campaigns run on behalf of membership organizations and associations to recruit and enroll new members.
- Customer Service Surveys Outbound telephone surveys used by business clients to measure customer satisfaction and gather post-sale feedback.
- Insurance X-Date Acquisition Specialized outbound acquisition campaign for insurance carriers and agents targeting policy cancellation/X-date windows.
- Blog and Newsletter Subscriber Acquisition
Quantifiable outcome
- Campaigns can begin within 7-10 days of engagement
Companies that use TeleContact Resource Services
Customer profileNamed customers1 record
Segments4 records
Ideal customer profiles3 records
TeleContact Resource Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
TeleContact Resource Services partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- eContactLive, Inc.coreTeleContact Resource Services operates as a division of eContactLive, Inc., which is the parent company. The company is listed as a division of this parent organization, suggesting a corporate relationship where TRS is a subsidiary or business unit under the eContactLive umbrella.
Scale indicators1 record
Recent moves5 records
Expansion highlights4 records
TeleContact Resource Services competitors and assessment
Company assessmentEmerging players
- JumpCrew: JumpCrew combines outbound calling with digital marketing services for SMB clients; an adjacent competitor that overlaps with TRS in B2B outbound lead generation.
Direct peers
- DemandZEN: DemandZEN offers B2B demand generation and outbound lead qualification services using human callers and multi-touch sequences, overlapping closely with TRS's lead-gen offering.
- SalesRoads: SalesRoads runs B2B outbound SDR and appointment-setting campaigns for mid-market and enterprise clients, comparable in service mix and customer profile to TRS.
- Martal Group: Martal Group provides B2B lead generation, outbound sales development, and appointment setting with a similar tech-enabled human-caller model to TRS.
- Belkins: Belkins is a B2B appointment-setting agency specializing in outbound sales development for SaaS and B2B clients, directly competing with TRS in the appointment-setting vertical.
- CIENCE Technologies: CIENCE delivers outsourced SDR and B2B lead generation via human-driven outbound calling and multi-channel sequences — a direct competitor for TRS's appointment-setting and lead-gen workflows.
- Sales Development Partners: Sales Development Partners provides outsourced B2B SDR and appointment-setting services using human callers, directly comparable to TRS's core appointment-setting offering.
- Upcall: Upcall provides crowdsourced outbound calling and lead generation services for SMB and mid-market B2B clients, directly competing in TRS's outbound telemarketing segment.
- Callbox: Callbox provides B2B outbound telemarketing, lead generation, and appointment setting services, mirroring TRS's core offerings across similar mid-market and enterprise buyers.
Broad incumbents
- MarketStar: MarketStar is a larger outsourced sales and B2B telemarketing provider serving global enterprise clients — broader in scale but competing for the same outsourced outbound demand as TRS.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
TeleContact Resource Services social profiles
Digital presenceTeleContact Resource Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
TeleContact Resource Services leadership team
Management profileNumber of profiles
TeleContact Resource Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TeleContact Resource Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TeleContact Resource Services
What does TeleContact Resource Services do?
TeleContact Resource Services is a B2B telemarketing firm that delivers customized outbound calling campaigns on behalf of business clients. Its core services include lead generation, appointment setting, market research surveys, list scrubbing/data cleansing, and a proprietary voice-verified pay-per-lead program tailored for verticals such as payroll, insurance, commercial roofing, B2B publications, membership organizations, and political campaigns. Engagements are managed by dedicated account managers and priced via custom quotes, multi-year contracts, or pay-per-lead terms.
Is TeleContact Resource Services a public or private company?
TeleContact Resource Services is a private company. It is classified as corporate owned and is currently operating.
When was TeleContact Resource Services founded?
TeleContact Resource Services was founded in 1994. It employs 51 to 100 people.
Where is TeleContact Resource Services based?
TeleContact Resource Services is headquartered in Riverbank, United States, in the North America region.
How does TeleContact Resource Services make money?
Four revenue lines are on record. Telemarketing Services are the primary driver. The others are pay Per Lead, appointment Setting and lead Generation.
Who are TeleContact Resource Services's main competitors?
JumpCrew is listed as an emerging player. Direct peers are DemandZEN, SalesRoads, Martal Group, Belkins, CIENCE Technologies, Sales Development Partners, Upcall and Callbox. MarketStar is listed as a broad incumbent.
Does TeleContact Resource Services have an API?
No public API is recorded for TeleContact Resource Services.
What industry is TeleContact Resource Services in?
TeleContact Resource Services's product category is B2B Telemarketing Services. Its primary akta.pro industry code is BPAFAKAC, Telemarketing & Telesales Services (Outbound/Inbound), with a secondary code of BPAAADAE, Telesales & Inside Sales Outsourcing (B2B/B2C). Its NAICS code is 561422 and its SIC code is 7311.