ProServ

What ProServ does

ProServ is a privately held, family-owned managed technology services provider founded in 1988 and headquartered in St. Joseph, Missouri, with a second office in Kansas City. The company serves small and mid-sized businesses across Northwest Missouri through a recurring managed services model that bundles IT infrastructure management, network design, cybersecurity, managed print, backup and disaster recovery, office virtualization, document management and digitization, and end-of-life hardware disposal under what it calls an 'Information Lifecycle' framework. Its proprietary 'DocuPro' discovery process pairs Technology Specialists with prospective clients to develop tailored strategic technology plans, after which services are delivered through ongoing managed contracts with a 24/7 service desk offering real-time remote support.

The firm's underlying technology is built primarily on third-party partner stacks rather than proprietary IP. Core relationships include Microsoft (Office 365, OneDrive, Teams), Datto (backup and disaster recovery), SonicWall, Cisco Meraki, and Aruba (network infrastructure), Kofax (document workflow), Ricoh and HP (printers, copiers, and business-class hardware), and Panasonic (image capture). The company complements its services portfolio with hardware and software resale across enterprise network devices, business-class desktops, and printing equipment, plus project-based professional services for one-time implementations and migrations. Device security and access control are implemented through LDAP/Active Directory authentication with user-based workflows and audit logging.

ProServ generates revenue through four streams: recurring managed IT services contracts (subscription-based, billed monthly), hardware and software resale, project/professional services for technology implementations, and managed print services including fleet monitoring and supply replenishment. Pricing is quote-based and not publicly disclosed; contracts are tailored to client scope. The go-to-market is consultative and direct, with no disclosed channel or reseller model, and is supported by content marketing through blog content and organic social presence on Facebook and LinkedIn. The company has not raised external capital, has no disclosed subsidiaries or parent, and continues to operate under the founding family's ownership.

Name

ProServ

Legal name

ProServ

Website

https://goproserv.com

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

11–50 employees

Short description

ProServ is a family-owned managed technology services provider founded in 1988, serving small and mid-sized businesses in St. Joseph and Kansas City, Missouri with bundled managed IT, managed print, document management, and cybersecurity services delivered under recurring contracts.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Libraries and Archives (519210)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Managed Detection & Response (MDR) (BPAEADAA)

akta.pro secondary industry

Digital Asset Management (DAM) (HDAEAGAE)

Keywords

• Managed IT services
• Network infrastructure design
• Managed print services
• Disaster recovery solutions
• Document management digitization

Headquarters

HQ city

Saint Joseph

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Managed IT Services: Recurring managed services contracts providing ongoing technology support, monitoring, maintenance, and optimization. Includes service desk, desktop support, network management, and infrastructure services delivered on a subscription basis.
2. Hardware & Software Sales: Sale of enterprise and business-class technology hardware including network devices, desktop computers, laptops, printers, copiers, and software licenses.
3. Project Services: One-time project engagements for technology implementation, infrastructure design, strategic technology planning, and system migrations.
4. Print Services: Managed print services including remote monitoring, fleet optimization, device and access control, consolidation, and supply replenishment.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

ProServ is a managed technology services provider that delivers IT infrastructure management, network design, 24/7 service desk and desktop support, managed print services, backup/disaster recovery, office virtualization, and end-of-life device disposal for small and mid-sized businesses. The company also resells enterprise network hardware, desktop hardware, printers/copiers, and software solutions, and provides document management, digitization, and device security/access control services under its proprietary DocuPro discovery and Information Lifecycle frameworks.

Product overview

ProServ is a managed technology services provider offering a comprehensive portfolio of IT services and hardware/software products. The service offerings include Strategic Technology Planning, Infrastructure & Network Design, Service Desk, Desktop Support, Managed Print Services, Back Up & Disaster Recovery, Office Virtualization, and End of Life Disposal. The product offerings include Network Hardware (firewalls, switches, access points from SonicWall, Cisco Meraki, Aruba), Desktop Hardware (business class devices from HP), Printers & Copiers (from Ricoh), and Software Solutions (Microsoft M365, Kofax, Datto). Additionally, Document & Printing services cover Document Management & Digitization, Managed Print/Copy/Scan Services, Device Security & Access Control, and Legacy Imaging Services. Founded in 1988 and family-owned, ProServ serves businesses from offices in St. Joseph, MO and Kansas City, MO.

Differentiator

Problem solved

Functional benefit

Products and services

• Strategic Technology Plan Foundational technology planning service that assesses a client's existing environment and defines requirements for technology and communication infrastructure health and success.
• Infrastructure & Network Design Network infrastructure design service that builds the backbone of efficiency and productivity, ensuring scalable design for current and future team needs.
• Service Desk Remote support service desk providing real-time issue resolution, often addressing needs before they become problems, to keep teams efficient and productive.
• Desktop Support Device infrastructure support service ensuring all devices run efficiently so teams can focus on bottom-line activities.
• Managed Print Services & Optimizations Full-scale managed print service including remote monitoring, fleet optimization, device and access control, consolidation, and supply replenishment.
• Back Up & Disaster Recovery Data protection service helping clients protect, prioritize, and properly store data for unexpected disasters and long-range future continuity.
• Office Virtualization Flexible office space adaptation service enabling seamless migration from on-ground to online environments with no interruption to collaboration, productivity, and efficiency.
• End of Life Disposal Secure technology disposal service ensuring total data cleanse when transitioning out devices during technology refresh or single machine replacement.
• Network Hardware Enterprise network hardware products including firewalls, switches, access points, and cabling from SonicWall, Cisco Meraki, and Aruba, targeted at SMB network implementations.
• Desktop Hardware Business-class workstations and devices including desktops, laptops, tablets, monitors, docking stations, and scanners from HP and Panasonic.
• Printers & Copiers Printing equipment from Ricoh including home office stations, workgroup devices, production equipment, wide format & plotting equipment, and finishing equipment.
• Software Solutions Software resale and integration offering including Microsoft Office & M365, OneDrive, Microsoft Teams, Kofax products (Output Manager, Autostore, Digital Workflow Solutions), Panasonic image capture and data compression, and Datto backup and disaster recovery solutions.
• Document Management & Digitization Document management solution that weaves security, workflow management, and user governance into a single systematic approach, integrating cloud and physical document repositories.
• Managed Print/Copy/Scan Services Managed print services for the hybrid workplace providing administrative tools to monitor print usage, control device access, and keep printer fleets operating at optimum efficiency.
• Device Security & Access Control Security and access control service including LDAP and Active Directory controlled authentication setup, user-based custom workflows, and full monitoring and auditing solutions.
• Legacy Imaging Services Legacy imaging service focused on reclaiming physical space from file stores and expediting retrieval of information in physical documents through space conversion and digitization.

Named customers3 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration18 records

Feature4 records

Partnerships

Eight partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationMicrosoft integration partner providing Office 365, OneDrive, and Microsoft Teams solutions as part of ProServ's software offerings.
• KofaxcoreTechnology or IntegrationProvides document workflow solutions including Output Manager, Autostore, and Digital Workflow Solutions for document management and digitization services.
• DattocoreTechnology or IntegrationProvides backup solutions, disaster recovery, and business continuity technologies as part of ProServ's data protection offerings.
• SonicWallcoreTechnology or IntegrationNetwork security partner providing firewalls, switches, access points, and cabling/connectivity solutions for enterprise network implementations.
• Cisco MerakicoreTechnology or IntegrationCloud-managed networking solutions partner for network infrastructure design and implementation.
• ArubacoreTechnology or IntegrationNetwork infrastructure partner providing enterprise networking solutions.
• RicohcoreTechnology or IntegrationProvides printers, copiers, and imaging equipment including home office stations, workgroups, production equipment, wide format/plotting, and finishing equipment.
• HPcoreTechnology or IntegrationHardware partner providing business class desktops, laptops, tablets, monitors, docking stations, scanners, and printers.

Scale indicators2 records

Recent moves6 records

Expansion highlights3 records

Broad incumbents

• Ricoh USA: Major manufacturer and managed services provider of print, document management and workflow solutions — competes with ProServ at the hardware/print layer and increasingly in managed document services.
• Konica Minolta: Global managed print, document management and IT services vendor targeting SMB and enterprise customers — overlaps ProServ's print services and document digitization offerings as part of a much broader portfolio.
• TPx Communications: Established managed services and communications provider offering managed IT, network, security and unified communications to SMB and mid-market customers nationwide — overlaps ProServ's managed IT and networking offerings at greater scale.

Direct peers

• Marco: Upper Midwest managed services and technology provider offering managed IT, managed print, cloud, security and document solutions to SMBs — comparable business model and customer base to ProServ.
• Corsica Technologies: Managed IT and cybersecurity services firm serving SMB and mid-market clients with managed services, security and compliance offerings — directly comparable in service mix and customer profile.
• Dataprise: National managed IT, cybersecurity and cloud services provider targeting SMB and mid-market customers with service desk, network operations and infrastructure management — a comparable MSP with broader geographic reach.
• Ntiva: Managed IT services provider delivering service desk, network management, cybersecurity and cloud services to SMB and mid-market clients — comparable MSP business model to ProServ.
• Impact Networking: Midwest-based managed technology services provider combining managed IT, managed print, document management and hardware/software solutions for SMB and mid-market clients — a near-direct analog to ProServ's multi-product regional MSP model.
• VC3: Regional managed IT and cybersecurity services provider serving municipalities and SMBs in the Southeast and Midwest with similar managed services, document management and IT support capabilities.

Regional players

• Bluewater Technologies: Midwest-based technology services provider offering managed IT, AV integration and document solutions to SMB and enterprise clients — comparable services but operating in different Midwest geographies.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/GoProServ
• LinkedInlinkedin.com/company/proservbusinesssytems
• Xx.com/proserv88

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ProServ