ACCORD Hospice

What ACCORD Hospice does

ACCORD Hospice is a registered charity (OSCR SC013682) and company limited by guarantee (SC092520) founded in 1982 and headquartered at 7 Morton Avenue, Paisley, Scotland. It delivers specialist palliative and end-of-life care to people with life-limiting illnesses across Renfrewshire and parts of East Renfrewshire, through an 8-bed Inpatient Unit, a Community Hub (Hospice at Home, Community Nurse Specialists), therapy and wellbeing services (Complementary Therapy, Lymphoedema, Occupational Therapy, Social Work, umatter@accord), and a Patient & Family Support function that includes bereavement services via the Renfrewshire Bereavement Network. All clinical services are provided free to patients and families.

The operating model is a non-profit hybrid of NHS/statutory commissioning and charitable fundraising. Approximately 67% of required funding is raised externally, with the balance from NHS and statutory sources. Revenue streams include individual donations, regular giving, Gift Aid, legacies and bequests, corporate fundraising, six charity retail shops, an online shop, a lottery operated by Starvale Management & Technologies Limited, events, and online platforms (JustGiving, Virgin Money). Cost base is anchored to a stated £9,000 daily cost of care, supporting roughly 120+ inpatient admissions and 1,800+ patients/families annually, supplemented by 300+ volunteers.

Underlying technology is standard NHS-aligned and charity-sector infrastructure: Microsoft Office 365 for collaboration, Sage for finance, SCI Gateway for referrals, Blackbaud Raiser's Edge as the fundraising/CRM system, and consumer payment and lottery platforms for fundraising. The hospice maintains a Community Ambassador outreach program and operates national affiliations through Hospice UK and the Scottish Partnership for Palliative Care. Governance is led by Chief Executive Jacki Smart and a named clinical and operational leadership team including IPU, community services, patient & family support, and clinical services leads.

Name

ACCORD Hospice

Legal name

ACCORD Hospice

Website

https://accordhospice.org.uk

Company type

Private

Founded year

1982

Operating status

Operating

Headcount range

11–50 employees

Short description

ACCORD Hospice is a Scotland-based registered charity operating an 8-bed inpatient unit and community palliative and end-of-life care services across Renfrewshire and parts of East Renfrewshire, serving 1,800+ patients and families annually through free specialist care, community nursing, therapies, and bereavement support.

Ownership category

akta.pro rank

Product category

Hospice & Palliative Care Services

NAICS

Home Health Care Services (62161), Other Individual and Family Services (624190), Ambulatory Health Care Services (621)

SIC

Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Palliative Care, Hospice & Serious Illness Support (BPAGACAK)

akta.pro secondary industries

Home Hospice Agencies (HLAFAEAC), Inpatient Hospice (General Inpatient Care) (HLADAHAB), Bereavement, Grief & Family Support Services (Hospice-Linked) (HLAFAEAO), In-Home Hospice Physician / Nurse Practitioner Visits (HSABAFAM)

Keywords

• Palliative care services
• End-of-life care
• Hospice care
• Bereavement support
• Community nursing

Headquarters

HQ city

Paisley

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Donations and Fundraising: The hospice relies heavily on public donations, fundraising events, corporate fundraising, and regular monthly giving. 67% of funding needed is raised through fundraising activities.
2. Charity Shops: ACCORD operates 6 charity shops throughout the local area selling quality second-hand goods. The shops are part of the Charity Shop Gift Card Scheme.
3. Lottery: Hospice lottery program managed by Starvale Management and Technologies Limited, providing regular income through participant subscriptions.
4. Legacies and Bequests: Gifts in wills (legacies) from supporters who leave a lasting legacy to support the hospice's future work.
5. Gift Aid: Tax reclamation through Gift Aid scheme on eligible donations from UK taxpayers.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

ACCORD Hospice provides specialist palliative and end-of-life care free of charge to patients and families living in Renfrewshire and parts of East Renfrewshire. Its clinical services are delivered through an eight-bed Inpatient Unit, a Hospice at Home team, Community Nurse Specialists, complementary and lymphoedema therapies, occupational therapy, social work, and bereavement support via the Renfrewshire Bereavement Network. Supporting healthcare professionals with Learning and Development and Echo education programs, plus fundraising via six charity shops, a lottery, and community events, underpins the entire care operation.

Product overview

ACCORD Hospice is a charitable palliative and end-of-life care organization providing specialist healthcare services to people across Renfrewshire and parts of East Renfrewshire. The organization operates an eight-bedded Inpatient Unit along with extensive community-based services including Hospice at Home, Community Nurse Specialists, and Patient and Family Support with bereavement services. Additional clinical services include Complementary Therapy, Lymphoedema Service, Occupational Therapy, Social Work, and the umatter@accord wellbeing program. The organization also supports healthcare professionals through Learning and Development and Echo education programs. Fundraising activities include charity shops, lottery programs, and events. All care provided is free of charge to patients and families.

Differentiator

Problem solved

Functional benefit

Products and services

• Inpatient Unit Eight-bed inpatient unit at the hospice providing round-the-clock specialist palliative and end-of-life care for patients with life-limiting illnesses.
• Hospice at Home Specialist palliative care delivered in patients' own homes, supporting individuals to remain in their preferred environment.
• Community Nurse Specialists Specialist nurses providing palliative care, advice, and support to patients in community settings.
• Patient and Family Support Emotional, social, and bereavement support services for patients and their families, including counseling and the Renfrewshire Bereavement Network.
• Complementary Therapy Complementary therapies such as massage and aromatherapy to enhance patient wellbeing alongside clinical care.
• Lymphoedema Service Specialist treatment and management for patients with lymphoedema.
• Occupational Therapy Occupational therapy supporting patients to maintain independence and manage daily activities.
• Social Work Services Social work support providing guidance, advocacy, and practical assistance to patients and families.
• umatter@accord Wellbeing and support program for patients and their families receiving hospice services.
• ACCORD Charity Shops Six charity shops selling quality second-hand goods, with online shopping, gift cards, and collection services available.
• ACCORD Hospice Lottery Weekly lottery program providing recurring fundraising income, managed via the Starvale hospice lottery platform.
• Light Up a Life Christmas memorial dedication program allowing supporters to dedicate stars in memory of loved ones.

Quantifiable outcome

• 1,800+ patients and families supported annually
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Twelve partnerships are on record, tiered core and supporting.

• NHS Greater Glasgow and ClydecoreStrategic or Co-development PartnerHealthcare partnership for providing specialist palliative care services, working with NHS GG&C on patient care and service delivery in Renfrewshire
• Renfrewshire Integration Joint BoardcoreStrategic or Co-development PartnerStrategic partnership with the local health and social care partnership for commissioning and delivering palliative care services
• Renfrewshire Bereavement NetworkcoreStrategic or Co-development PartnerPartnership providing coordinated bereavement support services across Renfrewshire, working with multiple organizations
• Microsoft Office 365supportingTechnology or IntegrationCloud-based productivity and collaboration platform used for internal document management and operations
• Blackbaud Raiser's EdgesupportingTechnology or IntegrationCharity CRM and fundraising management system used to track donations, supporters, and fundraising activities (hosted in Boston, USA)
• SCI GatewaysupportingTechnology or IntegrationClinical referral and information gateway system supporting patient referrals and care coordination
• SagesupportingTechnology or IntegrationFinancial management and accounting software used for organizational finance and compliance
• Starvale Management and Technologies LimitedsupportingTechnology or IntegrationLottery management company providing the hospice lottery platform and operations
• JustGivingsupportingGTM or Marketing PartnerOnline fundraising platform used for processing donations and fundraising campaign contributions
• Virgin MoneysupportingGTM or Marketing PartnerOnline fundraising and donation platform for processing charitable contributions
• Hospice UKsupportingStrategic or Co-development PartnerNational hospice organization membership providing advocacy, guidance, and best practices for palliative care providers
• The Scottish Partnership for Palliative CaresupportingStrategic or Co-development PartnerScotland-wide partnership promoting and developing palliative care standards and services

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Highland Hospice: Inverness-based hospice offering inpatient and community palliative care across the Highlands — comparable Scottish regional hospice charity reliant on community fundraising.
• St Andrew's Hospice: Airdrie-based hospice charity offering inpatient, day therapy, and community palliative care across Lanarkshire — closely comparable Scottish hospice of similar scale.
• St Columba's Hospice: Edinburgh hospice providing specialist palliative care with inpatient beds and home-care services — Scottish regional hospice with an analogous integrated delivery model.
• The Prince & Princess of Wales Hospice: Glasgow-based hospice charity providing specialist palliative care including inpatient and community services — directly comparable regional hospice model in Scotland.
• Kilbryde Hospice: South Lanarkshire hospice providing specialist palliative care, day services, and bereavement support — comparable small Scottish hospice charity model.

Broad incumbents

• Marie Curie: UK-wide charity delivering hospice care across multiple inpatient sites and a large community nursing service — broad incumbent operating at much greater scale with overlapping palliative care mission.
• Sue Ryder: UK charity running multiple hospices, neurological care centres, and bereavement support — broad incumbent with overlapping palliative and end-of-life service portfolio.

Others

• Hospice UK: National membership and advocacy body for UK hospices — not a direct competitor but a sector infrastructure/ecosystem participant that ACCORD engages with as a member organisation.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/accordhospice
• Facebookfacebook.com/ACCORDHospice
• LinkedInlinkedin.com/company/accord-hospice

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ACCORD Hospice