SofitUS

What SofitUS does

SofitUS (legal entity UAB "SOFITUS") is a privately held Lithuanian information-technology company founded in 2008 and headquartered in Vilnius. It sells customized customer relationship management (CRM) and business information management software to manufacturing, trading, and service companies operating in Lithuania. The company positions itself around adapting its software to each client's specific business processes rather than requiring clients to conform to a standardized product, and it also offers ancillary IT services such as IT audits, system configuration, information system design, and IT infrastructure maintenance.

The company's technology stack is built around the proprietary eKlientas CRM platform, which was first released in May 2008 (v1.0.1) and progressively extended with project management (2009), SMS integration (2009), calendar functionality (2011), and a reporting module (2012). In March 2013 (v1.1.1) eKlientas was formally split out as a platform for building specialized CRM solutions, after which SofitUS launched a series of vertical modules: eClient Standard of Order process (June 2013), eClient Standard of Painting process for body repair companies (November 2014), eClient Product configurator for agricultural and construction equipment (May 2015), eClient Contacts combining call, SMS, and email management (August 2016), and eClient WEB (March 2018). The platform integrates natively with MS Navision accounting software via an integration implemented in September 2008.

SofitUS generates revenue through three streams: one-time perpetual software licenses sold on a per-seat basis with volume discounts, recurring annual maintenance fees set at 20% of the license price, and professional services for implementation, configuration, and training. Publicly disclosed pricing on the company website shows the eKlientas platform license at €3,500, the Order process module starting at €7,500 for one user plus €200 per additional user, and the Painting process module starting at €20,000 for one user plus €800 per additional user; the Product configurator and Contacts modules are quote-based. Distribution is exclusively domestic Lithuanian through direct sales and the company website, with no disclosed resellers, partners, or international presence.

Name

SofitUS

Legal name

UAB "SOFITUS"

Website

https://sofitus.lt

Company type

Private

Founded year

2008

Operating status

Operating

Short description

SofitUS is a privately held Lithuanian IT company that develops the proprietary eKlientas CRM platform and specialized modules for order, body repair, product configuration, and contact management. It sells customizable business information management solutions to manufacturing, trading, and service firms in Lithuania.

Ownership category

akta.pro rank

Product category

CRM Software

NAICS

Custom Computer Programming Services (541511)

SIC

Services-Computer Programming Services (7371)

akta.pro primary industry

Business Rules & Decision Management Platforms (BRMS/DMN) (HDAEAKAG)

Keywords

• CRM software platform
• Business information management
• Order management software
• IT consulting services
• Contact center solutions

Headquarters

HQ city

Vilnius

HQ country

Lithuania

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Software Licensing: One-time perpetual license fees for eKlientas platform and specialized CRM solutions. Licenses are priced per user with volume discounts available.
2. Annual Maintenance: Annual support and maintenance fees charged at 20% of the software license price, providing ongoing support and updates.
3. Professional Services: Implementation, configuration, and training services for customizing and deploying CRM solutions to meet each client's specific business requirements.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

SofitUS develops and licenses the proprietary eKlientas CRM platform and a family of specialized eClient modules (Order process, Painting process, Product configurator, Contacts, WEB) that are deployed and individually adapted to each business customer's processes. The company also delivers IT services including IT audits, system configuration and management, information system design and development, and IT infrastructure maintenance.

Product overview

SofitUS offers a platform-plus-modules product architecture centered on the eKlientas CRM platform. The platform serves as a customizable foundation for building specialized business management solutions, with all specialized products (eClient Standard of Order process, eClient Standard of Painting process, eClient Product configurator, eClient Contacts, and eClient WEB) built upon this core platform. The platform provides core functionality including customer information management, task exchange, document management, project management, time planning, event registration, reporting modules, SMS/email notifications, and complex document generation. The key differentiator is customization to individual client needs rather than forcing clients to adapt to a one-size-fits-all system. In addition to software products, SofitUS provides IT services including IT audits, consulting, system configuration and management, information system design and development, and IT infrastructure maintenance.

Differentiator

Problem solved

Functional benefit

Brands

• eKlientas: CRM platform for creating customized business information management systems.
• eClient Standard of Order process
• eClient Standard of Painting process
• eClient Product configurator
• eClient Contacts
• eClient WEB

Products and services

• eKlientas Platform A customizable CRM platform that serves as the foundation for SofitUS's specialized business management solutions, providing customer information management, task exchange, document management, project management, time planning, event registration, SMS and email notifications, survey modules, reporting modules, complex document generation, and integration with external accounting and billing systems, sold as a perpetual per-user license to Lithuanian businesses.
• eClient Standard of Order Process Order management module built on the eKlientas platform that ensures orders are executed on time with no missed process steps, providing order management, warehouse management, invoice generation, payment registry, and order profitability reports, licensed per seat with volume discounts for Lithuanian trading, manufacturing, and service businesses.
• eClient Standard of Painting Process Vertical-specific solution built on the eKlientas platform for body repair and collision repair companies, providing repair process management, material costing, worker efficiency tracking against AUDATEX data, automated insurance claim requests, barcode-scanner-enabled warehouse management, and automatic invoice generation from imported estimates, sold as a per-seat perpetual license.
• eClient Product Configurator Order management module built on the eKlientas platform that adds configurable product configuration to order formation, designed for businesses selling agricultural or construction equipment that need to assemble orders from configurable product options.
• eClient Contacts Contact management module built on the eKlientas platform that combines call, SMS, and email management in a single interface, aimed at Lithuanian companies with internal customer service departments handling customer inquiries across multiple communication channels.
• eClient WEB Web-based solution that combines customer management, order creation, and invoice issuance functions into a unified browser-accessible platform for Lithuanian businesses.
• IT Services Professional IT services including IT audits and consultations, configuration and management of IT systems, design and development of information systems, and maintenance of IT infrastructure, sold to Lithuanian businesses alongside SofitUS's software products.

Segments1 record

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature6 records

Scale indicators1 record

Recent moves6 records

Expansion highlights4 records

Direct peers

• Pipedrive: Estonian-headquartered CRM vendor focused on SMBs with customizable pipelines and workflows. Directly comparable as a regional European CRM competitor targeting similar-sized customers.
• SugarCRM: CRM platform historically known for customization, on-premise deployment options, and a flexible data model. Comparable in its customization-led value proposition for SMB and mid-market customers.
• Vtiger: CRM platform offering both cloud and on-premise deployment with strong customization, modules, and per-user pricing aimed at SMBs. Closely comparable product model and target segment.
• Creatio: Lithuanian-founded (with roots in the former Terrasoft) no-code/low-code CRM and business process management platform. Most directly comparable peer given overlapping Baltic origin, platform-plus-modules architecture, and customizable CRM positioning.
• Bitrix24: Modular CRM and collaboration suite widely used by SMBs with strong customization, on-premise and cloud options, and per-seat pricing. Comparable in architecture, target market, and customization-led positioning.
• amoCRM: Eastern European-origin SMB CRM with messenger-first design and customizable sales pipelines. Comparable as a regional SMB-focused CRM with workflow customization.

Broad incumbents

• Salesforce: Global CRM leader with a highly customizable platform and extensive AppExchange ecosystem. Represents the dominant incumbent that SofitUS and similar customizable CRMs are positioned against.
• HubSpot: Leading cloud CRM platform with broad marketing, sales, and service hubs. Overlaps with SofitUS in the SMB CRM category but operates at vastly greater scale.
• Zoho CRM: Broadly adopted, affordable CRM suite with deep customization and an extensive module ecosystem. Competes in the same SMB space with a much broader portfolio and pricing power.
• Microsoft Dynamics 365: Microsoft's CRM/ERP suite with deep customization and native integration across the Microsoft stack. Particularly relevant given SofitUS's existing MS Navision integration partnership.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SofitUS