What OneWorks does

Oneworks Sdn Bhd is a privately held Malaysian technology and services company founded in 1999, headquartered in Kuala Lumpur. The company originated with the E-Claims platform designed to streamline automotive claims by connecting car repair shops, adjusters, and insurance companies into a single integrated system, and has since diversified into six operational service lines: contact center outsourcing (since 2006), LED lighting design and supply through the BRITEGATE brand via partnership with NationGate Solutions (since 2013), the Carfix roadside assistance platform (launched 2014/2016 with expansion to Singapore, Thailand, and Brunei), extended warranty management (since 2019), solar photovoltaic EPCC services through Oneworks New Energy (established 2024 in partnership with Gokin Solar Co Ltd), and road safety and pavement preservation products. Operations are executed through wholly-owned subsidiaries including Carfix Sdn Bhd, AAM Carfix Sdn Bhd, Carfix (Austin) Sdn Bhd, Carfix (PG) Sdn Bhd, Oneworks Lighting Sdn Bhd, Oneworks New Energy Sdn Bhd, and Oneworks Contacts.

The underlying technology stack is a cloud-based platform ecosystem integrating E-Claims automotive claims management, the GPS-enabled Carfix dispatch system linking over 400 tow trucks and 2,000+ workshops across four Southeast Asian countries, CRM-backed omnichannel contact center infrastructure with PABX and API integration, and digital warranty management with real-time policy and claims workflows connecting car owners, insurance companies, manufacturers, and workshops. Revenue is generated through diversified streams: transaction fees on roadside assistance services, subscription/managed services for warranty and contact center contracts, hardware sales for LED lighting and road safety products (including MASH2016-certified Truck-Mounted Attenuators), and project-based solar EPCC contracts. The company achieved ISO 27001:2022 certification in July 2024 and holds CIDB G7 (unlimited tender value), CIDB G6, SEDA RPVSP/RPVI, and MyHIJAU accreditations.

Go-to-market combines B2B enterprise sales with consumer-facing mobile distribution. Named enterprise customers span insurance carriers (AIA, Zurich, QBE, MPI Generali, Tune Insurance, Berjaya Sompo, Pacific Orient), automotive franchises and OEMs (Chery, BYD, Proton, Hyundai, Ford, Subaru, smart, Isuzu, Sime Darby Motor), and commercial property operators across retail, hospitality, education, and healthcare segments. The Carfix mobile app provides direct-to-consumer 24/7 roadside assistance. The company is bootstrapped with no disclosed institutional investors, led by Managing Director Phen Yee Kang (appointed 2013), and governed by an experienced board including former Royal Malaysia Police Commissioner Datuk Christopher Wan Soo Kee as Independent Non-Executive Chairman.

Name

OneWorks

Legal name

Oneworks Sdn Bhd

Website

https://oneworks.com.my

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

Oneworks Sdn Bhd is a Malaysian technology and services company operating across automotive claims (E-Claims), roadside assistance (Carfix), contact center outsourcing, LED lighting, solar EPCC, and road safety. It serves insurance carriers, automotive franchises, and consumers across Malaysia, Singapore, Thailand, and Brunei.

Ownership category

akta.pro rank

Headquarters

HQ city

Seputeh

HQ country

Malaysia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Roadside Assistance Services: Carfix provides 24/7 roadside assistance including towing, battery replacement, tire changes, fuel delivery, and foreman services. Revenue generated through service fees charged to insurance companies, automotive franchises, and individual consumers via mobile app.
2. Extended Warranty Management: Platform connecting car owners, workshops, and insurance companies for extended warranty policy management and claims processing. Revenue derived from platform fees and transaction processing.
3. Contact Centre Services: 24/7 omnichannel contact center outsourcing providing inbound/outbound customer service, CRM software, hotline management, and API integration. Revenue generated through service contracts with enterprises.
4. LED Lighting Solutions: Supply, installation, and design of energy-efficient LED lighting for commercial, residential, and industrial applications through OneWorks Lighting brand. Revenue from product sales and professional installation services.
5. Solar EPCC Services: Engineering, Procurement, Construction, and Commissioning of solar PV installations for residential, commercial, and industrial clients. Revenue generated from project-based contracts.
6. Road Safety Products & Services: Truck-Mounted Attenuators (TMAs), anti-sliding ultrathin seal technology, and pavement preservation services. Revenue from product sales and application services through authorized contractors.

Go-to-market motion3 records

Distribution channels6 records

Marketing channels5 records

Core offering

OneWorks is a Malaysian technology and services company that operates an E-Claims automotive claims management platform, 24/7 roadside assistance under the Carfix brand (towing, battery, tire, fuel), an Extended Warranty Management System, Contact Centre outsourcing services, LED lighting design and installation, solar PV EPCC services, and road safety/pavement preservation solutions for automotive, insurance, and energy industry clients across Malaysia, Singapore, Thailand, and Brunei.

Product overview

Oneworks Sdn Bhd is a diversified technology company founded in 1999 that provides practical business solutions across the automotive, insurance, and energy industries. The company's portfolio comprises multiple distinct products and sub-brands: (1) the E-Claims platform for automotive claims processing connecting repair shops, adjusters, and insurers; (2) Carfix as the flagship consumer-facing roadside assistance brand offering 24/7 towing, battery, tyre, and fuel services via mobile app; (3) an Extended Warranty Management System that digitizes warranty enrollment and claims across a workshop network; (4) Contact Centre Services delivering 24/7 omnichannel support with integrated CRM and API capabilities; (5) Oneworks Lighting (operated with NationGate Solutions) providing LED lighting design services under the BRITEGATE LED brand; (6) Oneworks New Energy (partnered with Gokin Solar) offering solar PV EPCC services for residential, commercial, and industrial applications; and (7) Road Safety & Maintenance Solutions featuring TMAs and pavement preservation technology. The offerings range from core platforms (E-Claims) and sub-brands (Carfix, Oneworks Lighting, Oneworks New Energy) to modules (Extended Warranty Management) and services (Contact Centre, Road Safety).

Differentiator

Problem solved

Functional benefit

Brands

• Carfix: Comprehensive and reliable roadside assistance services including towing, battery replacement, tire change, fuel delivery, and foreman services. Operates a network spanning Malaysia, Singapore, Thailand, and Brunei with over 400 tow trucks and access to more than 2,000 workshops.
• OneWorks Lighting
• Oneworks New Energy

Products and services

• Carfix Roadside Assistance 24/7 roadside assistance service offering towing, battery replacement/jump start, tyre changes, fuel delivery, and foreman services. Delivered via mobile app (Carfix) and 24/7 call center across Malaysia, Singapore, Thailand, and Brunei, with access to 400+ GPS-tracked tow trucks and 2,000+ car workshops.
• Extended Warranty Management System Digital platform for managing extended warranty policies and claims across a nationwide network of mechanical repair shops. Provides policy management, API integration, and seamless claims coordination between car owners, insurance companies, manufacturers, and workshops.
• E-Claims Platform Automotive claims processing platform that connects car repair shops, adjusters, and insurance companies onto a single integrated system to simplify and streamline claims handling.
• Contact Centre Services 24/7 omnichannel contact center outsourcing solution with PABX telephone systems, 1300 hotline management, inbound/outbound customer service, CRM software with unlimited user access, management reporting, API integration, and quality assurance programs.
• OneWorks Lighting (BRITEGATE LED) Energy-efficient LED lighting design, supply, and installation services for interior, exterior, façade, and landscape applications across industrial, commercial, and residential settings, produced in partnership with NationGate Solutions under the BRITEGATE LED brand.
• Oneworks New Energy (Solar EPCC) Solar photovoltaic (PV) Engineering, Procurement, Construction, and Commissioning (EPCC) services for residential, commercial, and industrial clients, leveraging Gokin Solar technology and SEDA, CIDB G7, and Suruhanjaya Tenaga certifications.
• Road Safety & Maintenance Solutions Integrated road safety and pavement preservation solutions including Truck-Mounted Attenuators (TMA 100K-G and 80K-G, MASH2016-certified), anti-sliding ultrathin seal technology, consultation, technical advice, and safety audits distributed through a network of authorized contractors.

Quantifiable outcome

• Extends road service life by 3-5 years with anti-sliding ultrathin seal technology
• +1 more outcomes

Named customers23 records

Segments6 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Gokin Solar Co LtdcoreStrategic or Co-development Partner · 1 January 2024Strategic partnership with Chinese solar manufacturer Gokin Solar Co Ltd to deliver affordable, reliable, and sustainable solar energy solutions across commercial, industrial, and residential applications in Malaysia and ASEAN region. Oneworks New Energy leverages Gokin Solar's advanced technology and expertise for EPCC services.
• SIRIM BerhadminorImplementation/ SI/ Consulting Partner · 1 January 2024Third-party independent auditor for ISO27001:2022 certification process. Conducted stage 1 audit in January 2024 and final audit in June 2024.
• Insurance Company Partners (Pacific Orient, Berjaya Sompo, AIA, MPI Generali, Tune Insurance, Zurich, QBE)coreGTM or Marketing Partner · 1 January 2016Carfix provides roadside assistance services as part of insurance partners' motor insurance offerings. Services include towing, battery replacement, tire changes, and emergency support integrated with insurance coverage.
• Automotive Franchise Partners (Chery, BYD, Sime Darby Motor, Proton, Hyundai, Ford, Subaru, smart, Isuzu)coreGTM or Marketing Partner · 1 January 2016Carfix provides branded roadside assistance services for automotive dealership networks across Malaysia, enhancing customer satisfaction and support for new vehicle purchases.
• NationGate Solutions Sdn BhdcoreStrategic or Co-development Partner · 1 January 2013Partnership since 2013 for production and marketing of energy-saving LED lighting products under the BRITEGATE LED flagship brand. Collaboration has enabled development of comprehensive lighting design services for various industries.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Bateriku: Malaysian automotive roadside and battery-related services company that overlaps directly with Carfix on emergency battery and breakdown services across Malaysia.
• Scicom (MSC) Berhad: Malaysian-headquartered customer engagement and BPO services company with regional contact center operations; directly comparable to OneWorks' Contact Centre Services line.
• VADS Berhad: Malaysian contact center and business process outsourcing provider with enterprise clients; directly comparable to OneWorks' 24/7 omnichannel Contact Centre Services business.
• Solarvest Holdings Berhad: Malaysian solar PV EPCC company serving residential, commercial, and industrial customers; direct peer to Oneworks New Energy within the same SEDA-certified Malaysian solar ecosystem.
• Plus Xnergy Holdings: Malaysian solar EPCC and clean energy solutions provider serving commercial, industrial, and residential customers; peer to Oneworks New Energy in the local solar PV value chain.

Broad incumbents

• Agero: US-headquartered global roadside assistance and connected vehicle services platform serving insurers, OEMs, and fleets; provides a broad-incumbent comparison for OneWorks' Carfix platform at global scale.
• Opple Lighting: Asia-based broad-incumbent LED lighting manufacturer supplying commercial and residential markets; comparable to Oneworks Lighting on LED product and lighting design capabilities.
• Concentrix Corporation: Global customer experience and BPO incumbent operating contact centers at scale across multiple verticals; broad-incumbent comparison for Oneworks' contact center ambitions.

Emerging players

• CARSOME: Malaysia-founded regional automotive ecosystem platform covering used cars, financing, and after-sales services; comparable as an emerging regional player operating in Malaysia's automotive services landscape.

Others

• Etiqa Insurance & Takaful: Malaysian insurer and takaful operator with a national motor insurance book requiring roadside assistance partners; adjacent ecosystem player that both partners with and competes against Carfix.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/OneworksSdnBhd
• LinkedInlinkedin.com/company/oneworks-sdn-bhd

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about OneWorks