Saint Francis Hospice
Saint Francis Hospice is a UK charity providing free specialist palliative and end-of-life care to ~2,000 people annually across five London/Essex boroughs via inpatient care, community nursing, Hospice at Home, therapies, and bereavement services, funded through donations, lottery, and retail.
- Company typePrivate
- Founded1984
- HeadquartersRomford, United Kingdom
- Headcount251–500
- GTM typeB2C
- OfferingServices
What Saint Francis Hospice does
Saint Francis Hospice is a UK registered charity (No. 275913) founded in 1984 that delivers specialist palliative and end-of-life care free of charge to approximately 2,000 people annually across Havering, Barking and Dagenham, Redbridge, Brentwood, and parts of West Essex. The service portfolio comprises an 18-bed inpatient ward at The Hall in Havering-atte-Bower, community-based specialist nursing, the Enhanced Hospice at Home program delivering 2-4 hour care blocks, complementary and therapeutic services (physiotherapy, occupational therapy, aromatherapy, massage, reflexology, reiki), bereavement counselling for adults and children, the OrangeLine telephone helpline for isolated and bereaved individuals, and day services at Pemberton Place. Operational technology is limited to standard productivity tooling — Microsoft Teams for staff coordination — with no proprietary clinical platform documented.
The hospice operates a diversified charitable income model rather than a commercial pricing model. Approximately 30% of operating costs are covered by NHS/government funding, including a £300,000 capital award from a £125 million national hospice investment, while the remaining ~£8.5m must be raised annually through individual donations, legacies (the organization reports one in five patients are cared for via will bequests), a weekly lottery that generates ~£500,000 per year at £1 per play, 15 charity shops (with eBay and Preloved online sales), and organized fundraising events such as the London Marathon, Strictly Saint Francis, Memory Walk, London to Paris Cycle, and Skydive. All patient services are free; access is referral-driven via GPs, hospitals, community nurses, or self-referral.
Governance rests with a Board of Trustees chaired by Peter Crutchett, with executive leadership from CEO Grazina Berry, Medical Director Dr. Corinna Midgley, Director of Services, Quality and Care Tes Smith, and Commercial and Safety Director Michelle Nicholls. The organization employs 251-500 paid staff and is operationally supported by ~655 active volunteers (down from a pre-pandemic level of ~1,000), who collectively save the hospice at least £1 million per year in salary equivalents.
Saint Francis Hospice firmographics
Firmographics- Name
- Saint Francis Hospice
- Legal name
- Saint Francis Hospice
- Website
- https://sfh.org.uk
- Company type
- Private
- Founded year
- 1984
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Saint Francis Hospice is a UK charity providing free specialist palliative and end-of-life care to ~2,000 people annually across five London/Essex boroughs via inpatient care, community nursing, Hospice at Home, therapies, and bereavement services, funded through donations, lottery, and retail.
- Ownership category
- akta.pro rank
Saint Francis Hospice industry classification
Industry- Product category
- Hospice and Palliative Care
- NAICS
- Home Health Care Services (62161), Ambulatory Health Care Services (621)
- SIC
- Services-Home Health Care Services (8082), Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Palliative Care, Hospice & Serious Illness Support (BPAGACAK)
- akta.pro secondary industries
- Home Hospice Agencies (HLAFAEAC), Bereavement, Grief & Family Support Services (Hospice-Linked) (HLAFAEAO), Residential Hospice / Hospice House (Facility-Based) (HLADAHAC), Non-Hospice Serious-Illness / Community-Based Palliative Care (In-Home) (HSABAFAF)
Keywords
Where Saint Francis Hospice is headquartered
LocationHeadquarters
- HQ city
- Romford
- HQ country
- United Kingdom
- HQ region
- Europe
Offices3 records
Markets served
Saint Francis Hospice business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain
Revenue model
- Government/NHS Funding: The hospice receives approximately 30% of its costs from government/NHS funding. As part of a £125 million national investment for hospices, Saint Francis Hospice was awarded £300,000 in government capital funding for ward refurbishment.
- Charitable Donations: Relies heavily on charitable income and donations from the public to operate, needing to raise approximately £8.5m annually through donations, fundraising events and activities.
- Lottery: Weekly lottery program generating approximately £500,000 per year for specialist end-of-life care services. Players pay £1 per play with weekly prizes including jackpot up to £25,000.
- Retail Shops: 15 charity shops across the catchment area plus online sales via eBay and Preloved generate vital income to fund the charity while raising awareness of hospice care.
- Legacies and Bequests: One in five people are cared for thanks to people leaving a gift in their will. Major gifts program for individual philanthropists and grant-making trusts.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Weekly | Lottery - £1 per play |
Go-to-market motion2 records
Distribution channels6 records
Marketing channels6 records
Saint Francis Hospice product offering
Product offeringCore offering
Saint Francis Hospice provides free specialist palliative and end-of-life care to people with life-limiting illnesses across Havering, Barking and Dagenham, Redbridge, Brentwood and parts of West Essex. Core services include a 17-bed inpatient hospice ward, enhanced Hospice at Home nursing, community specialist nursing, complementary and occupational therapies, bereavement counselling for adults and children, and the OrangeLine telephone helpline for isolated and bereaved individuals.
Product overview
Saint Francis Hospice 提供统一的姑息治疗和临终关怀服务组合，涵盖住院护理、社区护理、治疗服务和丧亲支持。核心服务包括住院病房(17张床位)、增强型居家护理、社区护士团队、治疗服务(物理治疗、职业治疗、补充疗法)、咨询和丧亲支持、OrangeLine保密电话热线(针对孤独和丧亲者)。该组织还通过零售店、彩票、遗产捐赠、企业合作、赞助护士计划和各类筹款活动(包括马拉松、跳舞、跳伞等)开展慈善筹款活动。
Differentiator
Problem solved
Functional benefit
Brands
- OrangeLine: A confidential telephone helpline service for people who are isolated, lonely, bereaved, or in need of a friendly conversation. Part of the hospice's community support services.
- Enhanced Hospice at Home
- Pemberton Place
- Pepperell Education Centre
Products and services
- Hospice Ward (Inpatient Care) 24/7 specialist palliative and end-of-life inpatient care provided in a 17-bed ward at The Hall, Havering-atte-Bower, focused on pain and symptom management for people with life-limiting illnesses.
- Enhanced Hospice at Home
Quantifiable outcome
- Cared for 2,000 people in 2023/2024 across services
- +6 more outcomes
Companies that use Saint Francis Hospice
Customer profileNamed customers8 records
Segments5 records
Ideal customer profiles3 records
Saint Francis Hospice technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Saint Francis Hospice partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and minor.
- Toby Carvery (Brentwood)coreToby Carvery hosts the monthly Tea & Talk at Toby's cancer support group. The venue provides a welcoming space with free parking and refreshments for 20-25 attendees. This partnership has been running for about 10 years since the group was founded by Dr Eric Watts and Anne.
- London South Bank University (LSBU)coreEducational partnership offering training courses for healthcare professionals including Palliative Approaches to Pain and Symptom Management, Psychosocial Ethical & Spiritual Aspects of Palliative Care Practice, and End of Life Care programs.
- Healthwatch EssexminorHealth Research organisation that visited the Tea and Talk at Toby's session as part of ongoing research into living beyond cancer.
- SEIB (Insurance)minorCorporate partner; Bipin Thaker, Financial Director at SEIB, has been involved in supporting the hospice.
- Queen's HospitalcoreMonthly information stand at Queen's Hospital main concourse to raise awareness of hospice services among patients and visitors.
- King George HospitalminorHospice information stand also visits King George Hospital to raise awareness of services.
- AmazonminorHospice maintains an Amazon Wishlist allowing supporters to purchase needed items directly for patients, such as baby monitors for loaning to families.
Scale indicators11 records
Recent moves7 records
Expansion highlights6 records
Saint Francis Hospice competitors and assessment
Company assessmentOthers
- Hospice UK: National umbrella body supporting UK hospices through policy advocacy, workforce development, research and grant programmes. Not a direct service peer but a strategic counterpart — influencing the NHS hospice funding environment, sector standards and commissioning frameworks that shape Saint Francis's operating context.
Direct peers
- Trinity Hospice (Royal Trinity Hospice): London-based hospice offering inpatient, community and bereavement services funded by a mix of NHS contracts, donations and retail. Directly comparable to Saint Francis in scope of services, catchment-based delivery, CQC-regulated quality standards and charitable funding model.
- Compton Hospice: West Midlands hospice delivering inpatient, day therapy, hospice at home and bereavement services under a comparable charitable and NHS-funded operating model. Similar scope, catchment-based delivery and reliance on retail and lottery fundraising.
- St Joseph's Hospice: East London hospice providing inpatient palliative care, community services, therapies and bereavement support to a similar demographic. Highly comparable to Saint Francis on service mix, East London catchment overlap, charitable funding model and volunteer-driven operations.
- North London Hospice: North London hospice operating inpatient units, community specialist palliative care, hospice at home and bereavement services from a similar charitable and NHS-funded model. Directly comparable on patient demographics (urban multi-borough London catchment), service mix and CQC-regulated quality standards.
- St Christopher's Hospice: South London hospice and recognised founder of the modern hospice movement, providing inpatient, community, outpatient and bereavement services with substantial education and training programmes. Directly comparable on service breadth, clinical leadership, education partnerships and NHS-plus-charitable funding model.
- Farleigh Hospice: Essex-based hospice serving mid-Essex communities including Chelmsford, Maldon and Braintree. Closely comparable on service scope (inpatient, hospice at home, bereavement), regional catchment, NHS and charitable funding mix, and retail shop network.
Broad incumbents
- Sue Ryder: UK-wide charity running hospices, neurological care centres and bereavement support services. Comparable on hospice service delivery, retail fundraising and community-based palliative care, but with a much broader multi-cause portfolio than Saint Francis.
- Marie Curie: Large UK-wide charity providing hospice care across nine sites plus a national end-of-life nursing service and support line. Comparable on palliative and end-of-life service delivery and charitable funding model, but materially larger and broader than Saint Francis with national brand recognition and policy influence.
Emerging players
- Haven House Children's Hospice: North East London children's hospice providing palliative, respite and bereavement services to children with life-limiting conditions. Comparable on hospice operational model, community fundraising, volunteer programmes and CQC regulation, but differs in paediatric focus and smaller inpatient footprint.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Saint Francis Hospice social profiles
Digital presenceSaint Francis Hospice financial estimates
Financial estimateRevenue estimate
Valuation estimate
Saint Francis Hospice leadership team
Management profileNumber of profiles
Profiles8 records
Saint Francis Hospice funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Saint Francis Hospice M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Saint Francis Hospice
What does Saint Francis Hospice do?
Saint Francis Hospice provides free specialist palliative and end-of-life care to people with life-limiting illnesses across Havering, Barking and Dagenham, Redbridge, Brentwood and parts of West Essex. Core services include a 17-bed inpatient hospice ward, enhanced Hospice at Home nursing, community specialist nursing, complementary and occupational therapies, bereavement counselling for adults and children, and the OrangeLine telephone helpline for isolated and bereaved individuals.
Is Saint Francis Hospice a public or private company?
Saint Francis Hospice is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Saint Francis Hospice founded?
Saint Francis Hospice was founded in 1984. It employs 251 to 500 people.
Where is Saint Francis Hospice based?
Saint Francis Hospice is headquartered in Romford, United Kingdom, in the Europe region.
How does Saint Francis Hospice make money?
Five revenue lines are on record. Government/NHS Funding is the primary driver. The others are charitable Donations, lottery, retail Shops and legacies and Bequests.
Who are Saint Francis Hospice's main competitors?
Hospice UK is listed as an others. Direct peers are Trinity Hospice (Royal Trinity Hospice), Compton Hospice, St Joseph's Hospice, North London Hospice, St Christopher's Hospice and Farleigh Hospice. Broad incumbents are Sue Ryder and Marie Curie. Haven House Children's Hospice is listed as an emerging player.
Does Saint Francis Hospice have an API?
No public API is recorded for Saint Francis Hospice.
What industry is Saint Francis Hospice in?
Saint Francis Hospice's product category is Hospice and Palliative Care. Its primary akta.pro industry code is BPAGACAK, Palliative Care, Hospice & Serious Illness Support, with a secondary code of HLAFAEAC, Home Hospice Agencies. Its NAICS code is 62161 and its SIC code is 8082.