1st Call Triage
1st Call Triage (DBA 1st Call Practice Solutions) provides remote telephone triage, front office, back office, and RPM/CCM staffing services to US medical practices, using a remote nursing and administrative team delivering 24/7 patient coverage.
- Company typePrivate
- Founded2019
- HeadquartersStarr, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What 1st Call Triage does
1st Call Triage, doing business as 1st Call Practice Solutions, is a privately-held, remote-first medical staffing and call center provider founded in 2019 and headquartered in Starr, South Carolina (864 area code). The company delivers outsourced telephone triage, front office support (appointment scheduling, insurance verification, medical indexing), back office support (medication refill lines, prior authorization processing, billing/coding), and Remote Patient Monitoring and Chronic Care Management (RPM & CCM) services to physician practices and healthcare organizations of varying sizes across the United States. Its delivery model is built around a remote nursing and administrative team that the company says carries more than 30 years of combined clinical experience and is trained to each practice's specific workflows, operating 24/7/365 for both daytime and after-hours patient calls.
1st Call Triage firmographics
Firmographics- Name
- 1st Call Triage
- Website
- https://1stcalltriage.com
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- 1st Call Triage (DBA 1st Call Practice Solutions) provides remote telephone triage, front office, back office, and RPM/CCM staffing services to US medical practices, using a remote nursing and administrative team delivering 24/7 patient coverage.
- Ownership category
- akta.pro rank
1st Call Triage industry classification
Industry- Product category
- Medical Staffing Services
- NAICS
- Telephone Call Centers (56142)
- SIC
- Services-Health Services (8000)
- akta.pro primary industry
- Nurse Triage & Clinical Call-Center Teletriage Platforms (HLALAJAC)
- akta.pro secondary industries
- Clinical Triage, Care Navigation & Routing Engines (HLALAKAH), Virtual Urgent Care & On-Demand Teletriage Services (HLAFADAJ)
Keywords
Where 1st Call Triage is headquartered
LocationHeadquarters
- HQ city
- Starr
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
1st Call Triage business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Medical Staffing Services: Provides remote nursing and administrative staffing services to medical practices. Services include telephone triage (24/7 coverage), front office support (scheduling, insurance verification), back office support (medication refills, prior authorization, billing/coding), and RPM & CCM services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom quote-based pricing |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels3 records
1st Call Triage product offering
Product offeringCore offering
1st Call Triage (also operating as 1st Call Practice Solutions) provides remote medical call center and staffing solutions to medical practices. Its offering includes 24/7 telephone triage by nurses and medical assistants, front office services such as appointment scheduling and insurance verification, back office services such as medication refills, prior authorization, medical indexing, and billing/coding, and remote patient monitoring (RPM) and chronic care management (CCM) services.
Product overview
1st Call Practice Solutions operates as a remote medical staffing and call center platform offering four integrated service modules: Telephone Triage (24/7 nursing call coverage), Front Office Services (scheduling and insurance verification), Back Office Services (medication refills, prior authorizations, and billing), and RPM & CCM (remote patient monitoring and chronic care management). These services are designed to work as a unified offering that seamlessly integrates with medical practices to reduce staffing burdens and improve patient access.
Differentiator
Problem solved
Functional benefit
Products and services
- Telephone Triage Remote medical call center service providing 24/7 telephone triage coverage for patient calls, both daytime and after-hours, staffed by nurses and medical assistants with office-specific training.
- Front Office Services (FOS) Remote administrative support covering appointment scheduling, insurance verification, and related front desk tasks for medical practices.
- Back Office Services (BOS) Remote backend administrative support including medication refill lines, prior authorization processing, medical indexing, and billing/coding services.
- RPM & CCM Remote Patient Monitoring and Chronic Care Management services supporting ongoing patient health management for medical practices.
Companies that use 1st Call Triage
Customer profileNamed customers4 records
Segments1 record
Ideal customer profiles1 record
1st Call Triage technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
1st Call Triage partnerships and signals
Strategic signalScale indicators3 records
Recent moves5 records
Expansion highlights5 records
1st Call Triage competitors and assessment
Company assessmentEmerging players
- Klara: Klara offers patient messaging, intake, and workflow automation for practices, an emerging digital alternative to the human-staffed triage and front-office services 1st Call provides.
- AristaMD: AristaMD provides eConsult and care navigation platforms connecting PCPs to specialists, targeting similar practice workflow and triage-routing problems that 1st Call addresses via nurse staffing.
- OhMD: OhMD delivers patient texting and practice communication tools that compete for the front-office and patient-call management workloads 1st Call handles with remote staff.
- Wheel: Wheel is a marketplace for telehealth clinicians and virtual care staffing, broadly competing with 1st Call's remote nurse/medical assistant staffing proposition.
Direct peers
- TriageLogic: TriageLogic delivers telephone nurse triage software and services for physician practices and occupational health, overlapping with 1st Call's clinical call-center teletriage model.
- ConciergeMD: ConciergeMD offers after-hours nurse triage and patient call handling for medical practices, a direct functional competitor to 1st Call Triage's remote triage staffing service.
- AccessNurse: Access Nurse provides outsourced nurse triage and after-hours call center services to physician practices and health systems, directly competing with 1st Call Triage's core telephone triage offering.
- Vital Interaction: Vital Interaction provides patient communication and engagement automation for medical practices, competing for the same front-office and triage workflow budget as 1st Call.
Broad incumbents
- TeamHealth: TeamHealth is a large clinical staffing and outsourced services provider across emergency medicine, hospitalist, and post-acute care, adjacent to 1st Call's triage and remote staffing model.
- Stericycle Communication Solutions: Stericycle operates enterprise-scale after-hours nurse triage and patient communication services for health systems and large medical groups, a broad incumbent in 1st Call's space.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights5 records
Customer concentration
1st Call Triage social profiles
Digital presence1st Call Triage financial estimates
Financial estimateRevenue estimate
Valuation estimate
1st Call Triage leadership team
Management profileNumber of profiles
Profiles1 record
1st Call Triage funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
1st Call Triage M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about 1st Call Triage
What does 1st Call Triage do?
1st Call Triage (also operating as 1st Call Practice Solutions) provides remote medical call center and staffing solutions to medical practices. Its offering includes 24/7 telephone triage by nurses and medical assistants, front office services such as appointment scheduling and insurance verification, back office services such as medication refills, prior authorization, medical indexing, and billing/coding, and remote patient monitoring (RPM) and chronic care management (CCM) services.
Is 1st Call Triage a public or private company?
1st Call Triage is a private company. It is classified as unknown and is currently operating.
When was 1st Call Triage founded?
1st Call Triage was founded in 2019. It employs 1 to 10 people.
Where is 1st Call Triage based?
1st Call Triage is headquartered in Starr, United States, in the North America region.
How does 1st Call Triage make money?
One revenue line is on record: medical Staffing Services.
Who are 1st Call Triage's main competitors?
Emerging players on record are Klara, AristaMD, OhMD and Wheel. Direct peers are TriageLogic, ConciergeMD, AccessNurse and Vital Interaction. Broad incumbents are TeamHealth and Stericycle Communication Solutions.
Does 1st Call Triage have an API?
No public API is recorded for 1st Call Triage.
What industry is 1st Call Triage in?
1st Call Triage's product category is Medical Staffing Services. Its primary akta.pro industry code is HLALAJAC, Nurse Triage & Clinical Call-Center Teletriage Platforms, with a secondary code of HLALAKAH, Clinical Triage, Care Navigation & Routing Engines. Its NAICS code is 56142 and its SIC code is 8000.