PCSoft
PCSOFT is a managed IT services provider based in Oran Park, Sydney, offering flat-rate managed IT, cybersecurity, cloud and vCIO services to small and medium-sized businesses across healthcare, legal, manufacturing, retail and other verticals.
- Company typePrivate
- Founded2005
- HeadquartersSydney, Australia
- Headcount11–50
- GTM typeB2B
- OfferingServices
What PCSoft does
PCSOFT (stylised PCSoft) is a privately held managed IT services provider (MSP) headquartered in Oran Park, New South Wales, serving small and medium-sized businesses across the Sydney metropolitan area including Oran Park, Smeaton Grange, Parramatta and wider Sydney. Operating since 2005, the firm delivers a platform-plus-services stack anchored on managed IT (RMM, 24/7 ITIL help desk, IT consulting, vendor management, co-managed IT, vCIO), cybersecurity (risk assessment, dark web monitoring, phishing simulation, penetration testing, MFA, endpoint security), cloud computing (hosted servers and desktops, hardware virtualization, Azure, cloud-hosted VoIP, DRaaS), and vertical-specific IT bundles spanning healthcare, legal, manufacturing, retail, education, accounting, engineering/architecture, supply chain and nonprofit organisations. Supporting modules cover professional server support, business computing assessments, hardware procurement (via HP Official Dealer status), software deployment (Office 365, Google Workspace, SharePoint, SQL Server), and business communications (VoIP, MDM, unified communications).
The core technology is a managed IT services platform combining remote monitoring and maintenance (RMM), unified threat management (UTM), and a 24/7 help desk, layered onto multi-vendor partnerships with HP, Microsoft, Cisco, Sophos, VMware and MailChimp, and certified to HIPAA, SSAE16 SOC2 and ISO standards. Notable technical components include dark web monitoring that combines human and artificial intelligence, phishing simulation for quarterly awareness training, manual penetration testing, and a vCIO service that delivers strategic IT roadmaps typically reserved for enterprise customers.
PCSOFT monetises primarily through flat-rate monthly managed IT subscriptions that convert capital IT expense into predictable operating expense, supplemented by professional services (consulting, business computing assessments, vCIO retainers, staffing), project-based work, and HP hardware sales margin. The go-to-market is sales-led and consultative, anchored on free consultations and business computing assessments, supported by content marketing (active blog since 2015), monthly newsletters (MailChimp, archived to 2015), and a client referral programme. The reported customer satisfaction score stands at 94.6% across 92 reviews (SmileBack), with named long-term clients in healthcare, manufacturing and technology services.
PCSoft firmographics
Firmographics- Name
- PCSoft
- Legal name
- PCSOFT
- Website
- https://pcsoft.com.au
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- PCSOFT is a managed IT services provider based in Oran Park, Sydney, offering flat-rate managed IT, cybersecurity, cloud and vCIO services to small and medium-sized businesses across healthcare, legal, manufacturing, retail and other verticals.
- Ownership category
- akta.pro rank
PCSoft industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Computer & Office Equipment (3570)
- akta.pro primary industry
- Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD)
- akta.pro secondary industry
- Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE)
Keywords
Where PCSoft is headquartered
LocationHeadquarters
- HQ city
- Sydney
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
PCSoft business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure, Supply Chain
Revenue model
- Managed IT Services (Recurring): Flat-rate monthly subscription model providing comprehensive IT support, monitoring, maintenance, and security services. Services include remote monitoring, comprehensive IT support, vendor management, security solutions, and help desk with experienced technicians. No per-incident charges - predictable operational expense instead of capital expense.
- Professional Services: IT consulting, business computing assessments, vCIO services, IT vendor management, infrastructure support services, and staffing services provided on a project or retainer basis.
- Hardware Sales: HP Official Dealer providing hardware procurement including workstations, servers, networking equipment, and peripherals as part of overall IT solutions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Flat-rate managed IT services plan |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
PCSoft product offering
Product offeringCore offering
PCSoft is a managed IT services provider (MSP) delivering outsourced IT management, cybersecurity, cloud computing, and industry-specific technology services to small and medium-sized businesses in the Sydney metropolitan area. The firm operates on flat-rate monthly subscriptions covering remote monitoring, 24/7 help desk, vendor management, security, and vCIO strategic leadership. It also resells hardware as an HP Official Dealer and delivers project-based professional services such as IT consulting, migrations, and business computing assessments.
Product overview
PCSoft is a managed IT services provider (MSP) offering a comprehensive portfolio of technology services for small and medium-sized businesses in the Sydney, Australia region. The company operates a platform-plus-services model centered on Managed IT Services (including remote monitoring, IT consulting, vCIO, and 24/7 help desk), Cybersecurity Services (dark web monitoring, phishing simulation, penetration testing), IT Security Services (unified threat management, spam protection, email encryption), Cloud IT Solutions (hosted servers/desktops, Microsoft Azure), and Industry-Specific IT (healthcare EMR, legal, manufacturing, retail). Supporting services include Data Services (business continuity, disaster recovery), Hardware Services, Software Services (Microsoft Office 365, Google Workspace, SharePoint), and Business Communication Services (VoIP, unified communications). The company has been serving clients since 2005 and positions itself as a one-stop provider of enterprise-level IT support delivered at predictable flat-rate pricing.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services Comprehensive outsourced IT management including remote monitoring and maintenance, IT consulting, vendor management, co-managed IT, vCIO strategic leadership, professional server support, and 24/7 help desk support for small and medium-sized businesses in Sydney.
- Cybersecurity Services Full suite of security solutions including risk assessment, dark web monitoring, phishing simulation, penetration testing, multi-factor authentication, and endpoint security protection for SMB clients.
- IT Security Services Network and computer security services including unified threat management, content filtering, spam protection, email encryption, security cameras, access control, SOPHOS-powered solutions, and Cisco-certified network and security technologies.
- Cloud Computing Services Cloud computing services including hosted servers, hosted desktops, hardware virtualization, cloud backup and file sharing, Microsoft Azure integration, cloud hosted VoIP, and data warehousing.
- Industry-Specific IT Services Vertical-specific technology solutions for healthcare (EMR), legal, manufacturing, point-of-sale/retail, education, accounting, engineering and architecture, supply chain and logistics, and nonprofit organizations.
- Data Services Data protection and recovery services including business continuity planning, data retrieval/recovery, and disaster recovery as a service.
- Hardware Services Equipment-related services including computer repair, cabling and wiring, wireless setup, internet consulting, HP Official Dealer hardware sales, office relocation, printer/copier support, and server migration.
- Software Services Software deployment and management for Microsoft Office 365, Google Workspace, Microsoft SharePoint, Microsoft SQL Server, CRM systems, document management, identity management, intranet solutions, and business intelligence strategies.
- Business Communication Services Enterprise communication solutions including VoIP, mobile device management, fax server, conferencing, digital signage, unified communications, and mobility management.
- Media & Internet Services Website design services for business online presence development and management.
Quantifiable outcome
- 94.6% Customer Satisfaction Score (based on 92 reviews in last 90 days)
- +1 more outcomes
Companies that use PCSoft
Customer profileNamed customers4 records
Segments7 records
Ideal customer profiles3 records
PCSoft technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature6 records
PCSoft partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- HP (Hewlett-Packard)corePCSOFT is an HP Official Dealer, providing hardware procurement services including workstations, servers, networking equipment, and peripherals as part of comprehensive IT solutions.
- SophoscoreSophos is an industry-leading security software provider. PCSOFT utilizes Sophos products to deliver comprehensive security solutions including antivirus, VPN capabilities, and threat analytics tailored to client needs.
- CiscocorePCSOFT offers Cisco-certified network and security technology solutions. Cisco is recognized worldwide as a leader in IT networking and security since 1984.
- VMwarecorePCSOFT provides VMware virtualization services, helping businesses consolidate servers, reduce costs, improve business continuity, and simplify database management through server and desktop virtualization.
- MicrosoftcorePCSOFT is part of the Microsoft Partner Network, offering Microsoft Office 365, Microsoft SharePoint, Microsoft SQL Server, Microsoft Azure, Hyper-V virtualization, and related Microsoft solutions.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
PCSoft competitors and assessment
Company assessmentBroad incumbents
- Data#3: Data#3 is an ASX-listed Australian IT services company offering managed services, cloud (Microsoft Azure), and security solutions across enterprise and mid-market. A much larger incumbent operating in the same managed IT services space as PCSOFT.
Direct peers
- Brennan IT: Brennan IT is one of Australia's largest privately-held managed IT services providers, serving mid-market and enterprise customers with managed services, cloud, and cybersecurity. Directly comparable to PCSOFT in service portfolio, though at a significantly larger scale.
- ASI Solutions: ASI Solutions is an Australian managed IT services and cybersecurity provider targeting mid-market and enterprise customers with similar services (managed IT, cloud, security). Comparable in service mix and customer profile to PCSOFT.
- Kaine Mathrick Tech (KMT): Kaine Mathrick Tech is an Australian managed IT services provider focused on SMB and mid-market customers, with a flat-rate subscription model and 24/7 help desk similar to PCSOFT. Closely comparable in target market and pricing approach.
- Bluechip Infotech: Bluechip Infotech is an Australian IT services and distribution company providing managed services, cloud, and hardware procurement (including as an HP partner) to channel partners and SMBs. Overlaps with PCSOFT in managed services and HP dealer activities.
- Excite IT: Excite IT is an Australian managed services provider targeting SMBs with managed IT, cloud, and cybersecurity offerings. Direct SMB-MSP competitor to PCSOFT in the Australian market.
- Livewire IT: Livewire is an Australian IT services company providing managed IT, cloud, and security services to SMBs. Comparable in scale, target segment, and managed-services subscription model.
- Empired Limited: Empired is an Australia-based IT services provider offering managed services, cloud, and digital solutions to mid-market and enterprise customers. Comparable to PCSOFT in services and Microsoft-centric delivery model.
- ECMS IT: ECMS is an Australian managed IT services and cybersecurity company serving SMB and mid-market customers. Comparable service portfolio and customer profile to PCSOFT.
Others
- Kaseya: Kaseya is a global provider of IT management software (RMM, PSA, security) for MSPs. Not a direct competitor, but an ecosystem enabler whose platform PCSOFT-style MSPs depend on for remote monitoring, ticketing, and security operations.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
PCSoft social profiles
Digital presencePCSoft financial estimates
Financial estimateRevenue estimate
Valuation estimate
PCSoft leadership team
Management profileNumber of profiles
Profiles1 record
PCSoft funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
PCSoft M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about PCSoft
What does PCSoft do?
PCSoft is a managed IT services provider (MSP) delivering outsourced IT management, cybersecurity, cloud computing, and industry-specific technology services to small and medium-sized businesses in the Sydney metropolitan area. The firm operates on flat-rate monthly subscriptions covering remote monitoring, 24/7 help desk, vendor management, security, and vCIO strategic leadership. It also resells hardware as an HP Official Dealer and delivers project-based professional services such as IT consulting, migrations, and business computing assessments.
Is PCSoft a public or private company?
PCSoft is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was PCSoft founded?
PCSoft was founded in 2005. It employs 11 to 50 people.
Where is PCSoft based?
PCSoft is headquartered in Sydney, Australia, in the Oceania region.
How does PCSoft make money?
Three revenue lines are on record. Managed IT Services (Recurring) is the primary driver. The others are professional Services and hardware Sales.
Who are PCSoft's main competitors?
Data#3 is listed as a broad incumbent. Direct peers are Brennan IT, ASI Solutions, Kaine Mathrick Tech (KMT), Bluechip Infotech, Excite IT, Livewire IT, Empired Limited and ECMS IT. Kaseya is listed as an others.
Does PCSoft have an API?
No public API is recorded for PCSoft.
What industry is PCSoft in?
PCSoft's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAD, Network Management (LAN/WAN/Wi‑Fi) Services, with a secondary code of BPAEABAE, Cloud Managed Services (M365/Azure/AWS/GCP). Its NAICS code is 541513 and its SIC code is 7373.