Fishbox

What Fishbox does

Fishbox is a Philadelphia-based service business operating a secure package receiving center at a single retail storefront at 700 S. 7th Street. Founded in 2015, the company targets local residents who shop online and lack reliable package reception at home, accepting deliveries on their behalf at a unique Fishbox address and holding them in a climate-controlled facility with 24/7 security monitoring until pickup during business hours. Customers present photo identification to retrieve packages, and real-time email notifications are sent on arrival.

The service is delivered through three subscription tiers — a free Zero Plan with per-pickup fees ($2 per mail pickup, $10 per package pickup), a mid-tier Lite Plan at $19/month with reduced per-package fees, and a premium Ease Plan at $49/month with unlimited free pickups and delivery coordination. Storage fees of $3 per standard package and $5 per oversized package apply after 10 days, charged every 7 days, creating an incremental usage-based revenue layer on top of recurring subscriptions. Customer acquisition runs through a direct-to-consumer website funnel (getfishbox.com), with marketing supplemented by Yelp reviews and email communications.

Fishbox is a privately held Pennsylvania corporation (Fishbox Inc.) with 1-10 employees, no disclosed funding, no patents or trademarks, no partnerships, and no enterprise customers. Revenue is generated entirely through consumer subscriptions and per-transaction fees. The company has no proprietary technology stack — operations rely on a website, a mobile application, Stripe for payment processing, and a physical storefront with on-site staff. Founded by Napoleon Suarez, with Sam Shirazi Maqam as co-founder and Chairman, the business is geographically constrained to the immediate Philadelphia market with no current evidence of multi-location expansion.

Name

Fishbox

Legal name

Fishbox Inc.

Website

https://getfishbox.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

Fishbox is a Philadelphia package receiving service that accepts online deliveries at a single South Philadelphia storefront and holds them for subscribers across three pricing tiers (free, $19/month, $49/month). It targets local residents needing secure package storage and pickup.

Ownership category

akta.pro rank

Headquarters

HQ city

Philadelphia

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Revenue model

1. Subscription Plans: Monthly subscription fees from three plan tiers (Zero, Lite, Ease) providing package receiving and storage services. The Zero plan generates minimal recurring revenue but captures casual users, while the Lite ($19/month) and Ease ($49/month) plans provide predictable recurring monthly income with varying levels of included services.
2. Per-Pickup Fees: Additional per-transaction revenue from mail and package pickups. The Zero plan charges $2 per mail pickup and $10 per package pickup, generating incremental revenue from low-commitment customers. Storage fees ($3 per standard package, $5 for oversized packages) apply after 10 days of holding, charged every 7 days.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Fishbox is a secure package receiving center in Philadelphia that accepts deliveries on behalf of customers at a unique Fishbox address, stores them in a climate-controlled facility with 24/7 security monitoring, and notifies customers to pick up during business hours. The service operates on subscription tiers (Zero, Lite, Ease) plus per-pickup fees, and targets local residents who shop online and lack secure delivery options at home.

Product overview

Fishbox operates as a single unified service—a secure package receiving center that accepts, stores, and manages deliveries on behalf of customers. The offering consists of three subscription tiers (Zero Plan, Lite Plan, and Ease Plan) that provide varying levels of package receiving, storage, and notification capabilities. The service is delivered through a customer dashboard for package tracking and coordination, with professional package management including climate-controlled storage and 24/7 security monitoring.

Differentiator

Problem solved

Functional benefit

Products and services

• Zero Plan

Segments1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Recent moves3 records

Expansion highlights2 records

Direct peers

• AMsK: AMsK operates a package and mail receiving service in selected urban markets with subscription-based pricing, very similar in concept and GTM to Fishbox. It is a relevant direct comparable for unit-economics and customer adoption benchmarking.
• Annex Brands (PostalAnnex+): Annex Brands franchises the PostalAnnex+ and Annex 24+ mailbox and shipping stores across the U.S. It directly competes with Fishbox on the same package-receiving and mailbox-rental value proposition, with the advantage of multi-location brand recognition.
• The UPS Store: The UPS Store is the largest U.S. retail chain offering mailbox rental, package receiving, and shipping services. It is the most directly comparable competitor to Fishbox's mailbox-store model, though it operates at national scale with thousands of franchised locations versus Fishbox's single Philadelphia storefront.
• Pak Mail: Pak Mail is a national franchise network of shipping, mailbox, and package-receiving centers. It mirrors Fishbox's core offering—secure package receipt and storage for consumers and small businesses—with broader geographic coverage.

Emerging players

• iPostal1: iPostal1 provides virtual mailbox and package receiving services through a network of partner locations and digital mail scanning. It overlaps Fishbox's mailbox-receiving use case but is more digital-first and serves remote/traveling users rather than in-person pickup.
• Parcel Pending by Quadient: Parcel Pending provides smart package lockers for multifamily, retail, and university properties, offering an unmanned alternative to staffed mailbox stores like Fishbox. It is an emerging substitute addressing the same consumer pain point at scale.
• Shipsi: Shipsi offers on-demand same-day delivery and scheduled drop-off coordination for e-commerce orders, addressing the missed-delivery problem from the supply side rather than the receiving side. It is adjacent to Fishbox's value proposition and a potential substitute.
• Luxer One: Luxer One installs and manages smart package lockers primarily in multifamily housing, competing directly with the secure-package-receipt value Fishbox provides. It bypasses staffed retail by embedding lockers in apartment buildings.
• Veho: Veho is a tech-enabled last-mile delivery startup focused on premium residential delivery experiences, including scheduled drop-offs that reduce missed packages. It competes at the problem level Fishbox solves—package theft and missed deliveries—via a different mechanism.

Broad incumbents

• Amazon Hub Locker: Amazon Hub Locker and Hub Counter offer free package pickup at convenience-store and retail locations nationwide, providing a zero-cost substitute for Fishbox's paid subscription tiers. Amazon's scale and zero price point represent the most significant incumbent threat to the addressable market.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/getfishbox
• Facebookfacebook.com/getfishbox
• LinkedInlinkedin.com/company/fishbox

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fishbox