Name

Crystal Technologies

Legal name

Crystal Technologies

Website

https://crystaltechnologies.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

IT Consulting Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming Services (7371)

akta.pro primary industry

Telecommunications & Network Engineering Consulting (BPAHAIAH)

akta.pro secondary industry

Data, Analytics & AI Consulting (BPAHAEAF)

Keywords

• Telecom consulting services
• Cloud connectivity solutions
• Managed network services
• Telecom expense management
• SD-WAN deployment services

Headquarters

HQ city

West Chester

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Professional Services & Consulting: Crystal Technologies provides lifecycle management of connectivity and cloud solutions. Their support model is fully subsidized by vendors, meaning they provide assessment, design, procurement, project planning, service delivery, and ongoing program management at no direct cost to the client. Revenue is generated through vendor partnerships and channel commissions rather than direct client fees.
2. Managed Services: Ongoing managed services including TEM, help desk, account management, moves/adds/changes, and trouble ticket management. These are provided as part of the vendor-subsidized Crystal Care lifecycle model.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Crystal Technologies is a technology consulting firm that provides vendor-agnostic lifecycle management of connectivity and cloud solutions for mid-market and enterprise clients. The firm conducts audits, designs, procures, and manages voice/data networks, UCaaS/CCaaS, SD-WAN, cybersecurity, DRaaS, IaaS, and managed IT services under its branded Crystal Care lifecycle support program. Revenue is generated through vendor channel commissions rather than direct client fees, making professional services fully subsidized by technology partners such as Cisco Meraki, RingCentral, Fuze, and TierPoint.

Product overview

Crystal Technologies is a technology consulting firm offering a comprehensive portfolio of managed services, connectivity solutions, and IT professional services. The company operates as a single integrated offering with specialized divisions: Connectivity (voice, data, UCaaS, CCaaS, collaboration, wireless), Cloud/IT/Cybersecurity (DRaaS, IaaS, colocation, managed security), and Managed Services (TEM, IT audit, RFP/contract negotiation, office relocation). Their Crystal Care lifecycle support program serves as a branded support model spanning both Connectivity and Cloud divisions, providing audit, design, procurement, service delivery, and ongoing management. The company specializes in helping businesses navigate telecom and cloud technology decisions through vendor-agnostic consulting, with revenue subsidized by vendor partnerships rather than direct client charges.

Differentiator

Problem solved

Functional benefit

Brands

• Crystal Care: Lifecycle support model for connectivity and cloud solutions, providing audit, plan & design, procurement, service delivery, and ongoing management services.

Products and services

• Voice & Data Solutions Enterprise voice and data connectivity solutions including traditional telecom services, network infrastructure, and communication systems for mid-market and enterprise clients.
• Unified Communication-as-a-Service (UCaaS) Cloud-based unified communications platform providing presence management, softphones, single number reach, unified messaging, and conferencing services on a per-seat subscription basis.
• Contact Center-as-a-Service (CCaaS) Cloud-based contact center solution enabling multi-channel customer interactions via phone, chat, email, and SMS with CRM integration and advanced reporting.
• Wireless Communications Wireless networking solutions including WLAN installation and management for enterprise environments.
• SD-WAN Solutions Software-defined wide area network solutions enabling enterprises to manage multiple connection types, optimize bandwidth, improve network redundancy and resiliency, and reduce WAN costs through overlay network architecture.
• Cybersecurity Managed security services including managed detection and response (MDR), endpoint and network security, Zero Trust access solutions, cloud and email security, vulnerability management, and incident response planning.
• Disaster Recovery-as-a-Service (DRaaS) Cloud-based disaster recovery solution enabling businesses to duplicate physical or virtual servers and recover from disasters with shortened Recovery Time Objectives.
• Infrastructure-as-a-Service (IaaS) Cloud infrastructure solutions providing compute, storage, and networking resources as a service for businesses.
• Colocation Data center colocation services enabling businesses to minimize on-premises infrastructure investment while connecting to cloud, partners, and service providers.
• Managed IT Services Comprehensive IT management services including help desk support, network management, and technical support for enterprise clients.
• Telecom Expense Management Solutions Telecom cost optimization service tracking mobility, IoT, and cloud services with single pane of glass visibility, analytics, inventory management, and automated billing auditing.
• Telecom and IT Audit Five-step audit process covering project initiation, discovery, analysis, assessment, and recommendations to identify savings opportunities in telecom and IT expenses.
• RFP and Contract Negotiation Professional services for creating and managing RFPs, vendor evaluation, and negotiating pricing and terms on behalf of clients.
• Office Relocation Management Managed office network relocation services including needs assessment, project planning, migration management, testing, and decommissioning of unneeded equipment.
• Crystal Care Lifecycle Support Vendor-subsidized lifecycle support program covering audit, plan & design, procurement, service delivery, and ongoing management for both connectivity and cloud solutions at no direct cost to clients.

Quantifiable outcome

• Year over year savings of millions of dollars for customers through audits, design expertise, managed services, and ongoing support
• +3 more outcomes

Named customers9 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration17 records

Feature2 records

Partnerships

Seven partnerships are on record, tiered core.

• Intelisys/ScanSourcecoreChannel Partner/ Reseller/ Distributor · 2 October 2022Crystal Technologies is a Platinum Club member and Top Performing Partner (TPC) within the Intelisys technology services distributor network. Intelisys has a network of more than 2,000 partners across the country. Crystal Managing Directors Cheryl Stradling and Greg DeCinque attend annual Channel Connect events and have been recognized as top performers.
• TierPointcoreStrategic or Co-development Partner · 8 May 2019TierPoint is a key DRaaS and cloud services partner. Companies co-sponsor Security Lunch & Learn events focused on everyday security challenges. TierPoint provides disaster recovery, colocation, and cloud services that Crystal Technologies recommends to clients.
• RingCentralcoreTechnology or IntegrationRingCentral is highlighted as a Gartner leader in UCaaS for several years running. Crystal Technologies works in partnership with RingCentral to provide UCaaS services to companies in service, manufacturing, distribution, legal, and insurance industries. Co-sponsored Hawksoft User Group 2019 National Conference.
• FuzecoreTechnology or IntegrationFuze is recognized as a Gartner Visionary Leader in UCaaS. Crystal Technologies partnered with Fuze to help a Philadelphia-based client migrate from antiquated PBX to cloud-based UCaaS, achieving 20%+ cost savings and complete transformation of communication and collaboration capabilities.
• SADA SystemscoreImplementation/ SI/ Consulting PartnerSADA Systems is a Microsoft Cloud Solutions Provider with significant expertise in Office 365 migrations. Crystal Technologies brought in SADA to help a logistics client migrate email service to Office 365. SADA, as a certified Microsoft CSP, provides ongoing US-based support.
• Evolve IPcoreTechnology or IntegrationEvolve IP is a key DRaaS partner that has shared disaster recovery checklists and resources with Crystal Technologies clients. Their DRaaS services help organizations protect data, automate options, and have services up and running quickly.
• Cisco MerakicoreTechnology or IntegrationCisco Meraki is a primary SD-WAN partner. Crystal Technologies helps clients implement Cisco Meraki SD-WAN solutions featuring remote deployment, zero-touch cloud provisioning, reduced operational costs, and improved multi-site performance.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Pax8: Pax8 is a cloud distributor specializing in Microsoft, security, and infrastructure-as-a-service solutions for MSPs. It overlaps with Crystal Technologies' cloud distribution and managed services motion.
• Telarus: Telarus is a master agent/distributor of UCaaS, SD-WAN, and cloud services, operating on a similar channel-commission-based model. It is the most direct functional peer to Crystal Technologies, competing for the same enterprise customers through vendor partnerships.
• Marco Technologies: Marco Technologies provides managed IT, cloud, and connectivity services to mid-market businesses, with a comparable lifecycle-management/service-wrapping approach to Crystal Technologies' Crystal Care model.
• LightEdge Solutions: LightEdge delivers managed cloud, colocation, and disaster recovery services to enterprise clients — directly comparable to Crystal Technologies' cloud infrastructure, IaaS, and DRaaS offerings.
• AppDirect: AppDirect operates the AppSmart marketplace and acquires master agents to distribute telecom, cloud, and SaaS solutions. It competes in the same channel-economy model as Crystal Technologies but at significantly larger scale.
• Sandler Partners: Sandler Partners is a large master agent focused on UCaaS, CCaaS, SD-WAN, and cybersecurity — overlapping nearly 1:1 with Crystal Technologies' service portfolio and similar mid-market/enterprise customer base.
• Avant Communications: Avant Communications is a technology services distributor that helps agents and VARs deliver UCaaS, SD-WAN, and cloud solutions. Its distributor model and agent-network structure make it a closely analogous peer.
• US Signal Company: US Signal is a managed services provider offering cloud, network, and data center solutions with a similar vendor-syndicated delivery model for enterprise customers.

Broad incumbents

• CDW: CDW is a large IT solutions provider delivering hardware, software, and integrated services to mid-market and enterprise customers. While much broader than Crystal Technologies, it competes for the same enterprise IT spend across cloud, networking, and security.
• Insight Enterprises: Insight Enterprises provides IT hardware, software, and services including cloud, data center, and managed solutions to enterprise clients — competing for the same multi-vendor technology engagements Crystal Technologies services.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/crystaltechinc

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Crystal Technologies