Outlook

What Outlook does

Outlook Australia is a registered charity and not-for-profit social enterprise operating two integrated divisions: Aged & Disability Services and Social Enterprise (Waste Management and Resource Recovery). The Aged & Disability Services division delivers NDIS, TAC (Transport Accident Commission), CHSP (Commonwealth Home Support Programme), and TCP (Transition Care Program) supports across NSW Central Coast, Newcastle, Hunter and Victoria's Melbourne southeast, serving more than 1,000 people including 125+ NDIS participants and nearly 300 CHSP clients through a network of qualified support workers. Over half of NDIS participants have been with Outlook for 8+ years, and the longest-serving support worker has over 20 years of tenure.

The Social Enterprise division operates Australia's largest waste management social enterprise, managing transfer stations, recycling centres, landfills, and the unified 'Refindit by Outlook' reuse shop network across Queensland and Victoria under multi-year contracts with local councils including Mackay, Livingstone, Banana, Gympie, Townsville, Ballarat, Melton, and Central Highlands. The division also runs Container Deposit Scheme operations (Victoria and Queensland) and facilities maintenance services. Notable technical components include a polystyrene densification machine at Gympie that converts EPS into construction-grade blocks, and a Performance on a Page dashboard for operational benchmarking.

Outlook's revenue model is built on government-funded managed services contracts (NDIS, CHSP, TCP, TAC), council waste management contracts with multi-year terms, retail sales from Refindit reuse shops, Container Deposit Scheme rebates, and tax-deductible donations. Acquisition channels are dual: council contracts won through competitive tender processes, and disability/aged care clients acquired through NDIS portals, My Aged Care referrals, support coordinators, and word-of-mouth. The organization employs 100+ dedicated support staff, with 70%+ of social enterprise staff coming from disadvantaged backgrounds and 77% of waste management staff from priority groups. CEO Daniel Findley leads an executive team including division heads for Social Enterprise, People and Culture, and Community and Quality.

Name

Outlook

Legal name

Outlook Australia

Website

https://outlookaust.org.au

Company type

Private

Founded year

1975

Operating status

Operating

Headcount range

101–250 employees

Short description

Outlook Australia is a not-for-profit social enterprise delivering NDIS, CHSP, TAC, and TCP care services in NSW and Victoria, alongside council-contracted waste management, recycling, and reuse-shop operations across Queensland and Victoria.

Ownership category

akta.pro rank

Product category

Social Enterprise Disability and Waste Management Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Individual and Family Services (6241)

SIC

Services-Social Services (8300), Services-Help Supply Services (7363)

akta.pro primary industry

Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE)

akta.pro secondary industries

Financial Assistance & Benefits Navigation Services (BPAGAEAK), Social Care & Long-Term Care Benefits Administration (BPAIAKAK)

Keywords

• Disability support services
• Aged care services
• Waste management
• Resource recovery
• Social enterprise

Headquarters

HQ city

Pakenham

HQ country

Australia

HQ region

Oceania

Offices13 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Government Funded Disability Services: NDIS (National Disability Insurance Scheme) registered provider delivering supports to participants. Revenue received through participant NDIS plans (plan-managed, self-managed, or NDIS-managed funding). Services include daily living support, personal care, social participation, and employment skills.
2. Commonwealth Home Support Programme (CHSP): Aged care domestic support services funded by Commonwealth Government through My Aged Care referrals. Helps older people maintain independence at home with household tasks.
3. TAC Support Services: Transport Accident Commission support services in Victoria for people with disability resulting from transport accidents.
4. Council Waste Management Contracts: Operating transfer stations, recycling centres, and landfills under contract with local councils across Queensland and Victoria. Revenue from council contract fees for gatehouse operations, weighbridge services, and resource recovery.
5. Refindit by Outlook Reuse Shops: Sale of donated preloved items including furniture, building materials, tools, clothes, books, toys, bikes, and plants. Proceeds reinvested into creating employment opportunities for disadvantaged workers.
6. Container Deposit Scheme: Partnership with approved operators under Victoria's CDS and Queensland's Containers for Change. Revenue from processing eligible drink containers and rebates.
7. Donations: Tax-deductible donations (over $2) supporting services for people with disabilities and those facing disadvantage. Includes once-off donations, regular giving, and bequests.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels8 records

Core offering

Outlook Australia operates two integrated service lines through a registered charity social enterprise model: (1) Aged & Disability Services providing NDIS, TAC, CHSP, and TCP individual and group-based supports to participants across NSW and Victoria; and (2) a Social Enterprise division running waste transfer stations, recycling centres, landfills, the Refindit by Outlook reuse shop retail network, and Container Deposit Scheme operations under contract with Australian local councils. Services are delivered through dedicated support staff and trained workforce participants drawn primarily from disadvantaged backgrounds.

Product overview

Outlook Australia is a social enterprise operating across two primary divisions: Aged & Disability Services and Social Enterprise (Waste Management). The aged care and disability division provides NDIS, TAC (Transport Accident Commission), CHSP (Commonwealth Home Support Programme), and TCP (Transition Care Program) supports through a network of local service hubs in NSW Central Coast, Newcastle, Hunter regions and Victoria's Melbourne southeast. The social enterprise division operates waste transfer stations, recycling facilities, landfills, and the 'Refindit by Outlook' reuse shop network across Queensland and Victoria, alongside Container Deposit Scheme partnerships and facilities maintenance services. Over 70% of social enterprise staff come from disadvantaged or marginalised backgrounds. The company partners with multiple councils including Livingstone Shire, Banana Shire, Central Highlands Regional, Gympie Regional, Mackay Regional, and City of Ballarat and Melton.

Differentiator

Problem solved

Functional benefit

Brands

• Refindit by Outlook: Reuse shops and recycled goods shops selling pre-loved items including furniture, building materials, tools, clothes, books, toys, bikes, and plants. Part of the organization's waste diversion and circular economy initiatives.

Products and services

• NDIS Support Services Registered NDIS provider offering individual and group-based supports including assistance with daily living, personal care, social and community participation, respite, medication management, transport, domestic assistance, and garden maintenance across NSW (Central Coast, Newcastle, Hunter) and Victoria (Melbourne Southeast). Supports participants who are NDIS-managed, plan-managed, or self-managed.
• TAC Support Transport Accident Commission (TAC) support services for people with disability resulting from transport accidents in Victoria, including individual support, group programs, and day supports in Melbourne's southeast.
• CHSP Domestic Support Commonwealth Home Support Programme services providing domestic assistance for older people, including washing dishes, dusting, vacuuming, mopping, laundry, and folding to help residents retain independence at home. Accessed via My Aged Care referral.
• TCP Transition Care Program Transition Care Program helping individuals recover after leaving hospital, supporting regain of strength, mobility and confidence in the comfort of their home. Operated in NSW Central Coast and Newcastle region.
• Waste & Resource Recovery Australia's largest waste management social enterprise operating transfer stations, recycling centres, and landfills across Queensland and Victoria to create inclusive employment opportunities for people experiencing barriers. Includes circular economy hub operations such as Townsville Hervey Range Resource Recovery Centre and innovative polystyrene densification processing at Gympie.
• Refindit by Outlook Reuse Shops National network of reuse shops and recycled goods stores under the Refindit by Outlook brand across Queensland and Victoria. Sells affordable second-hand items including furniture, building materials, tools, clothes, books, toys, bikes, and plants. Supports circular economy objectives and diverts waste from landfill, with proceeds reinvested into creating employment opportunities for disadvantaged workers.
• Container Deposit Scheme Partnership with approved operators of Victoria's Container Deposit Scheme (CDS) and Queensland's Containers for Change to create inclusive employment opportunities through bin delivery, collection, and processing services for eligible drink containers. Revenue is earned through processing rebates.
• Facilities Maintenance Professional facilities maintenance services delivered with a social impact focus, creating meaningful work opportunities for people experiencing employment barriers across commercial and council sites.
• Outlook Community Centre Community hub at 24 Toomuc Valley Road, Pakenham, Victoria offering What's On events, room hire, Carers Group, Forget Me Not Café (dementia-friendly), seniors programs, and educational tours for schools and community groups.
• NDIS SLES School Leaver Supports School Leaver Employment Supports (SLES) helping young people with disability transition from school to employment through skill building programs and personal interest activities. Newly available service under NDIS in NSW and Victoria.

Quantifiable outcome

• 500+ tonnes of waste diverted from landfill annually at Townsville Circular Economy Hub
• +4 more outcomes

Named customers12 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

15 partnerships are on record, tiered core and minor.

• Livingstone Shire CouncilcoreStrategic or Co-development Partner · 21 May 2026Successful retender for Resource Recovery and Transfer Station Services Contract including Yeppoon Transfer Station, Refindit by Outlook reuse shop, and five other sites. Contract commencing 1 August 2026 for three years with three optional one-year extensions.
• RSPCA Queensland (Mackay)minorGTM or Marketing Partner · 15 April 2026Containers for Change partnership through Refindit by Outlook Mackay. Eligible containers dropped at shop support RSPCA fundraising while recyclable materials go to Refindit for recovery and reuse.
• Banana Shire CouncilcoreStrategic or Co-development Partner · 2 March 2026New waste management contract covering three sites: Biloela transfer station, Refindit by Outlook reuse shop, plus additional locations at Moura and Banana. 2+2 year contract expected to support at least nine local jobs.
• Carlton Football ClubminorGTM or Marketing Partner · 4 December 2025Partnership under Victoria's Container Deposit Scheme. Outlook supplied and services seven recycling bins at Ikon Park. 100% of container refunds donated to Carlton Respects charity program.
• Townsville City CouncilcoreStrategic or Co-development Partner · 11 November 2025Appointment to operate new circular economy hub at Hervey Range Resource Recovery Centre. Mobilisation commenced December 2025. Project supports Council's goal of zero waste to landfill by 2030. Expected to divert over 500 tonnes of waste annually.
• Carers VictoriaminorGTM or Marketing Partner · 24 October 2025Supported National Carers Week morning tea event at Outlook Community Centre. Organizations collaborate on carer recognition and support initiatives.
• City of MeltoncoreStrategic or Co-development Partner · 17 March 2025Partnership for Melton Front End Resource Recovery Centre and Melton Recycling Facility. Stage II upgrades and development. Supported by Sustainability Victoria. Third contract renewal demonstrating long-term partnership.
• Mackay Regional CouncilcoreStrategic or Co-development Partner · 5 February 2025Five-year partnership commencing March 2025 for gatehouse and weighbridge operations across 11 sites, plus resource recovery and resale shop operations at Paget Waste Management Centre from August 2025. Expected to create approximately 40 local jobs focusing on inclusive employment for individuals experiencing barriers.
• Central Highlands Regional CouncilcoreStrategic or Co-development Partner · 14 November 2024Partnership for Emerald Trash to Treasure Shop takeover on 20 November 2024. Builds on existing operations at Tieri Landfill and Resource Recovery Centre and Blackwater Landfill and Resource Recovery Centre.
• City of BallaratcoreStrategic or Co-development Partner · 6 November 2024Contract to operate City of Ballarat transfer station and recycled goods shop. Partnership aligns with City's Disability Access and Inclusion Plan. Operations commenced January 2025. Expected to create around 12 jobs in the region.
• Gympie Regional CouncilcoreStrategic or Co-development Partner · 2 September 2024Awarded contract to operate region's transfer stations and recycled goods shops. Operations commenced December 2024. Includes transfer station, two recycled goods shops, and seven satellite sites. Expected to generate approximately 20 jobs for local residents.
• VeoliaminorOthersIndustry partner listed on Outlook's partner page for waste management and environmental services collaboration
• Solo Resource RecoveryminorOthersIndustry partner listed on Outlook's partner page for waste management and environmental services collaboration
• VISYminorOthersIndustry partner listed on Outlook's partner page for recycling and resource recovery collaboration
• Cardinia Shire CouncilminorGTM or Marketing PartnerPartnered with Outlook Community Centre for Victorian Seniors Festival dementia-friendly games day event

Scale indicators21 records

Recent moves15 records

Expansion highlights6 records

Direct peers

• Minda: South Australian disability services and supported employment organization with integrated commercial operations, paralleling Outlook's model of combining direct care with social enterprise employment.
• Endeavour Foundation: One of Australia's largest disability employment social enterprises, headquartered in Queensland with similar focus on creating employment outcomes for people with disability through commercial operations including recycling and packaging. Direct parallel to Outlook's waste management social enterprise model.
• Baptcare: Victorian and Tasmanian not-for-profit providing aged care, disability, and community services including NDIS and home care, with comparable service mix to Outlook's Victorian aged and disability operations.
• Ability Options: NSW-based NDIS and disability employment provider offering similar supported employment, daily living, and community participation services to Outlook's aged and disability division.
• KinCare: Major Australian in-home aged care and NDIS provider delivering CHSP and home care services across multiple states, directly comparable to Outlook's CHSP domestic support and NDIS individual support offerings.
• CPL (formerly Cerebral Palsy League): Queensland disability services provider delivering NDIS supports, allied health, and accommodation services with a strong community participation focus, directly comparable to Outlook's Queensland operations.
• Flagstaff Group: Australian social enterprise operating commercial businesses (including recycling, packaging, and laundry) to create employment for people with disability. Highly comparable integrated model to Outlook's waste/circular economy division.

Broad incumbents

• Life Without Barriers: One of Australia's largest NDIS, aged care, and community services providers, operating across all states. Comparable on NDIS/CHSP service delivery but operates at substantially larger scale and broader geographic footprint.
• Cleanaway: Australia's largest waste management company operating transfer stations, landfills, and resource recovery. Direct competitor in council waste tenders; significantly larger scale with commoditized cost structure that Outlook must compete against on social value.
• Veolia Australia and New Zealand: Major waste management incumbent operating resource recovery and recycling facilities across Australia, including Container Deposit Scheme operations where Outlook also competes.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/Outlookaust
• LinkedInlinkedin.com/company/outlookaust
• Xx.com/outlook_aust

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Outlook