Zest Care
Zest Care is an Australian registered NDIS provider and in-home child care service, delivering disability support, plan management, and family services to over 250 families across NSW and Queensland, and operating as a subsidiary of Independence Australia Group since July 2022.
- Company typePrivate
- Founded2004
- HeadquartersParramatta, Australia
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Zest Care does
Zest Care is a Sydney-headquartered registered NDIS provider and in-home child care service operating across New South Wales and Queensland, Australia. Founded in 2004, the company delivers a coordinated suite of disability and family services including Plan Management, Direct Supports, Support Coordination, Family Services, and the Vulnerable Children's Program. The core operating model is human-intensive: 5 office staff coordinate a community workforce of 40+ Family Support Workers (Educarers) who deliver in-home care across 250+ families, with a dedicated Outcomes Team tracking goal progression.
The business has no proprietary technology platform; delivery is service-led via direct intake coordination, referrals from social workers and government agencies, and active support-worker recruitment through a careers page. Revenue is sourced almost entirely from NDIS plan funding and Australian Government in-home child care subsidies (up to 161 hours per week for eligible families), with pricing structured as NDIS-funded, quote-based, and billed against participant plans. Customer segments include NDIS participants with diverse disabilities, families in crisis needing child care, grandparent carers, and children/young people with disabilities or in alternate care arrangements.
Since 1 July 2022, Zest Care has operated as a subsidiary of Independence Australia Group, sitting alongside Possability, SASI, AQA, and Mobility Aids within a diversified disability services conglomerate. The company markets through its website (zestcare.net.au), Facebook, Instagram, LinkedIn, a quarterly newsletter, and referral partnerships — primarily top-of-funnel content and community-led channel activity.
Zest Care firmographics
Firmographics- Name
- Zest Care
- Legal name
- Zest Care
- Website
- https://zestcare.net.au
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Zest Care is an Australian registered NDIS provider and in-home child care service, delivering disability support, plan management, and family services to over 250 families across NSW and Queensland, and operating as a subsidiary of Independence Australia Group since July 2022.
- Ownership category
- akta.pro rank
Zest Care industry classification
Industry- Product category
- Disability Support Services
- NAICS
- Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190), Child Care Services (62441)
- SIC
- Services-Home Health Care Services (8082), Services-Social Services (8300)
- akta.pro primary industry
- Chronic Care & Complex Care Management (HSABAIAD)
- akta.pro secondary industries
- Benefits, Insurance & Entitlement Navigation (Medicare/Medicaid/VA/LTC) (HSABAIAG), Respite Care for Adults with Disabilities / Special Needs (HSABAGAI), Family Caregiver Relief & Coaching (Respite-Integrated) (HSABAGAJ), Special Needs Nanny Services (HSAAABAL)
Keywords
Where Zest Care is headquartered
LocationHeadquarters
- HQ city
- Parramatta
- HQ country
- Australia
- HQ region
- Oceania
Offices3 records
Markets served
Zest Care business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Others
Revenue model
- NDIS Funded Services: Zest Care provides disability support services funded through the National Disability Insurance Scheme (NDIS), including plan management, support coordination, and direct supports.
- In-Home Child Care: Government-funded in-home child care services for families in need, with funding available for up to 161 hours per week for eligible families.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | NDIS Funded Disability Support |
Go-to-market motion2 records
Distribution channels1 record
Marketing channels7 records
Zest Care product offering
Product offeringCore offering
Zest Care is a registered NDIS provider delivering disability support services and in-home child care services across NSW and Queensland. Its core offerings include Plan Management, Support Coordination, and Direct Supports for NDIS participants, alongside Family Services (supervised contact, respite, in-home family support) and In-Home Child Care delivered by Educarers for vulnerable children and families in crisis.
Product overview
Zest Care is a registered NDIS provider offering a coordinated suite of disability support and family services. The core portfolio consists of Direct Supports and Plan Management as the primary NDIS-funded offerings, supplemented by Support Coordination to help participants navigate their plans. Family Services and the Vulnerable Children's Program address child and family welfare needs including in-home support, supervised contact, and crisis intervention. The company operates across Sydney and Regional NSW, with an emphasis on tailored, in-home care delivered by trained Support Workers and Educarers. Nineteen years of operational experience underpins the service model, which positions individualized care around client NDIS plans as its central differentiator.
Differentiator
Problem solved
Functional benefit
Products and services
- Plan Management NDIS plan management service that helps NDIS participants manage their funding, pay providers, and track budget spending.
- Direct Supports Direct disability support services providing Support Workers to assist clients with daily living activities, community participation, and personal care.
- Support Coordination NDIS support coordination service helping participants understand their plans, connect with service providers, and achieve their goals.
- Family Services Family support services including supervised contact, supervised transport, respite, mentoring, overnight respite, restoration, and in-home family support for children and families in need.
- In-Home Child Care In-home child care services providing Educarers to support children and families in their homes, particularly for vulnerable children and families experiencing challenging circumstances.
- Vulnerable Children's Program Early intervention child protection program ensuring children in difficult circumstances have stable relationships, safe environments, and appropriate nutrition.
Quantifiable outcome
- Over 250 families currently receiving services with some families having up to four Educarers
- +2 more outcomes
Companies that use Zest Care
Customer profileNamed customers13 records
Segments4 records
Ideal customer profiles4 records
Zest Care technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Zest Care partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core and minor.
- Independence Australia GroupcoreZest Care joined Independence Australia Group effective July 1, 2022. This is a significant organizational change that brings Zest Care under the Independence Australia Group umbrella, which also includes IAG, Possability, SASI, AQA, and Mobility Aids brands.
- Pararoos (Australia's National Paralympic Football Team)minorZest Care announced partnership with the Pararoos, Australia's national football team for men with cerebral palsy, acquired brain injury, or stroke symptoms. The partnership supports disability sports and community inclusion initiatives.
Scale indicators3 records
Recent moves7 records
Expansion highlights5 records
Zest Care competitors and assessment
Company assessmentDirect peers
- Northcott: NSW-headquartered NDIS provider offering direct supports, plan management, and therapy services. Directly comparable to Zest Care on geographic base (NSW), service portfolio, and customer segments including children and adults with disabilities.
- CPL (Choice, Passion, Life): Queensland-headquartered NDIS provider delivering disability supports, allied health, and plan management. Comparable on service mix, NDIS registration, and overlap with Zest Care's Brisbane service area.
- Life Without Barriers: Australia's largest NDIS-registered disability and out-of-home care provider, offering direct supports, support coordination, and plan management across all states. Directly comparable to Zest Care in service mix, NDIS registration, and participant-focused delivery model.
- Multicap: Queensland-based NDIS and disability service provider offering supported independent living, day programs, and direct supports. Comparable to Zest Care's QLD presence and complex-care participant cohort.
- Sunnyfield: NSW-based disability services provider offering accommodation, day programs, and direct NDIS supports. Comparable to Zest Care in geographic base (NSW), NDIS registration, and focus on participants with complex needs.
- Possability: Sister brand within Independence Australia Group providing NDIS disability supports, supported independent living, and community participation services. Directly comparable to Zest Care as part of the same parent conglomerate with overlapping participant base.
- Aruma: Major national NDIS provider (formerly House with No Steps) delivering disability supports, supported independent living, and plan management. Comparable to Zest Care in providing person-centred in-home disability supports across multiple states.
Broad incumbents
- Scope Australia: Large established Australian disability provider offering NDIS supports, accommodation, therapy, and communication services. Comparable to Zest Care's direct support and plan management services but at significantly larger national scale.
Emerging players
- Mable: Australia's leading tech-enabled platform connecting NDIS participants directly with independent support workers. Comparable as a competitor in Direct Supports, but with a fundamentally different asset-light, platform-based delivery model that bypasses traditional registered providers like Zest Care.
- Hireup: NDIS-registered platform for matching participants with support workers, with strong overlap in disability and complex care segments. Comparable to Zest Care's Direct Supports offering but operating at greater scale through digital matching rather than employed workforce.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Zest Care social profiles
Digital presenceZest Care financial estimates
Financial estimateRevenue estimate
Valuation estimate
Zest Care leadership team
Management profileNumber of profiles
Profiles8 records
Zest Care funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Zest Care M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Zest Care
What does Zest Care do?
Zest Care is a registered NDIS provider delivering disability support services and in-home child care services across NSW and Queensland. Its core offerings include Plan Management, Support Coordination, and Direct Supports for NDIS participants, alongside Family Services (supervised contact, respite, in-home family support) and In-Home Child Care delivered by Educarers for vulnerable children and families in crisis.
Is Zest Care a public or private company?
Zest Care is a private company. It is classified as corporate owned and is currently operating.
When was Zest Care founded?
Zest Care was founded in 2004. It employs 11 to 50 people.
Where is Zest Care based?
Zest Care is headquartered in Parramatta, Australia, in the Oceania region.
How does Zest Care make money?
Two revenue lines are on record. NDIS Funded Services are the primary driver. The others are in-Home Child Care.
Who are Zest Care's main competitors?
Direct peers on record are Northcott, CPL (Choice, Passion, Life), Life Without Barriers, Multicap, Sunnyfield, Possability and Aruma. Scope Australia is listed as a broad incumbent. Emerging players are Mable and Hireup.
Does Zest Care have an API?
No public API is recorded for Zest Care.
What industry is Zest Care in?
Zest Care's product category is Disability Support Services. Its primary akta.pro industry code is HSABAIAD, Chronic Care & Complex Care Management, with a secondary code of HSABAIAG, Benefits, Insurance & Entitlement Navigation (Medicare/Medicaid/VA/LTC). Its NAICS code is 62412 and its SIC code is 8082.