Plextec

What Plextec does

Plextec Inc. is a privately held, founder-led managed IT services provider headquartered in Kitchener, Ontario, that has exclusively served the Canadian insurance broker vertical since 1993. The firm specializes in IT infrastructure, cloud hosting, and application integration tailored to broker management systems (BMS), document management workflows, and insurance-specific third-party connectivity requirements. Its core product is BrokerCloud, a full-service cloud hosting platform providing servers, storage, networking, and remote support for insurance brokerages, targeting a 99.999% reliability standard. Around this core platform, Plextec delivers an extended portfolio of services including IT consulting, network design, virtualization, SAN storage, data recovery, VOIP PBX, call recording, a dedicated broker help desk, and SimpleHelp-powered on-demand remote support sessions.

The company's business model combines recurring monthly subscriptions for BrokerCloud hosting and managed IT services with hourly professional services billing (with an $85/hour baseline) and pass-through hardware and software sales. Service contracts typically run 1-2 year terms with automatic annual CPI-based price escalators, and pricing is quote-based via a Rates Schedule provided on request. Distribution is exclusively direct sales, primarily to mid-market insurance brokerages, with marketing driven by referrals, word-of-mouth, and the firm's website (which features an Outlook-integrated strategy call booking system). Plextec reports serving 200+ businesses across the insurance broker sector, supported by a small team of fewer than 10 employees including founder and Director of Technology Todd Ladouceur and long-tenured technical staff such as Senior Technical Consultant Desi Gibson (with the company since 1996).

The firm is operationally focused on Ontario, with no documented geographic expansion beyond a single province. Plextec operates a strategic technology partnership with Forttra Technologies for BrokerCloud delivery. There are no institutional investors, no public funding rounds, no M&A activity, and no disclosed AI or machine learning capabilities. Competitive advantage is grounded in deep domain specialization, long-tenured client relationships (averaging 4-10+ years), and tight integration with insurance industry applications rather than proprietary technology scale.

Name

Plextec

Legal name

Plextec Inc.

Website

https://plextec.com

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

1–10 employees

Short description

Plextec Inc. is a privately held Canadian managed IT services firm that has exclusively served insurance brokers since 1993, providing BrokerCloud hosting, managed IT support, BMS integration, and consulting to over 200 brokerages primarily in Ontario.

Ownership category

akta.pro rank

Product category

Managed IT Services for Insurance Brokers

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Wholesale-Computers & Peripheral Equipment & Software (5045)

akta.pro primary industry

Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE)

akta.pro secondary industry

Managed Application Platforms (App PaaS & Runtime Services) (HDABAAAD)

Keywords

• Insurance IT services
• Cloud hosting solutions
• Managed IT services
• Broker management systems
• IT consulting services

Headquarters

HQ city

Kitchener

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. IT Services and Support: Recurring IT support and services including consulting, system management, and technical support provided on contract basis with monthly fees and hourly rate components. Plans include pre-paid service blocks and ongoing managed services.
2. BrokerCloud Hosting: Premium cloud hosting services for insurance brokers with monthly billing. Pricing subject to annual CPI-based increases. Includes server housing, network management, and infrastructure support.
3. Professional Services and Consulting: Hourly billed consulting services including IT assessment, design, planning, installation, and implementation. Rates vary by service type with minimum time increments applied.
4. Hardware and Software Sales: One-time sales of computer hardware, software licenses, and related equipment sourced through distributors. Orders placed upon receipt with freight charges added.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Plextec delivers managed IT services and a proprietary BrokerCloud hosting platform specifically tailored for the insurance broker industry in Canada. Its core offering bundles cloud-hosted servers, storage, networking, and infrastructure with a full suite of professional services including consulting, network design, virtualization, SAN storage, application integration, data recovery, VOIP PBX, and a dedicated Broker Help Desk. Revenue is generated through monthly subscriptions for BrokerCloud, recurring managed service contracts, hourly consulting, and hardware/software resale.

Product overview

Plextec offers a portfolio of IT services and managed solutions tailored specifically for insurance brokers. The core offering centers on BrokerCloud Hosting — a full-service cloud hosting environment that consolidates servers, storage, networking, and security for insurance brokerages. Around this core hosting platform, Plextec provides an extensive suite of supplementary services including consulting, network design, virtualization, SAN storage, document management workflow, application integration, data recovery, remote backup, BMS support, VOIP PBX, call recording, and a dedicated Broker Help Desk. Plextec also offers remote support sessions powered by SimpleHelp software, enabling technicians to access customer machines on demand. Together, these services form a vertically specialized, end-to-end IT outsourcing proposition for insurance brokers.

Differentiator

Problem solved

Functional benefit

Products and services

• BrokerCloud Hosting

Quantifiable outcome

• 99.999% uptime reliability target (five nines)
• +2 more outcomes

Named customers8 records

Segments1 record

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

One partnership is on record.

• Forttra TechnologiescoreTechnology or IntegrationForttra Technologies is referenced as a sister site for BrokerCloud cloud hosting services. Plextec has recently started offering BrokerCloud and directs hosting inquiries to Forttra Technologies, indicating a strategic partnership for cloud infrastructure delivery to the insurance broker market.

Scale indicators4 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Softchoice: Canadian IT solutions and cloud services provider reselling hardware/software and managed services, overlapping with Plextec's hardware/software sales and cloud offerings at national scale.
• Compugen: Large Canadian IT solutions and managed services integrator; overlaps in infrastructure, hosting and support services but broadly across industries rather than insurance-specialized.
• Applied Systems: Leading provider of broker/agency management systems and cloud software for insurance; overlaps with Plextec's insurance-broker technology focus but at global scale and as a software vendor rather than a managed IT host.
• Vertafore: Major insurance distribution software provider serving agencies and brokers; comparable target market of insurance intermediaries, competing for the same technology spend Plextec addresses.

Direct peers

• Ntiva: Managed IT services provider delivering cloud, security and helpdesk to SMB/mid-market clients including financial and insurance firms; same MSP business model as Plextec at larger scale.
• Fully Managed by TELUS: Canadian managed IT services provider offering cloud hosting, helpdesk, and infrastructure management; directly comparable MSP model, though generalist rather than insurance-specialized.

Regional players

• Power Broker (Custom Software Solutions): Canadian broker management system vendor targeting property & casualty insurance brokerages, sharing Plextec's precise vertical and geography but as a BMS developer.
• MicroAge: Canadian franchise network of managed IT and infrastructure providers serving regional SMBs, comparable in service mix and geography to Plextec.
• Keal Technology (Applied): Canadian insurance broker management software provider (Sig/BrokerWorkstation heritage) serving the same Canadian broker segment as Plextec, though focused on software rather than hosting and support.

Others

• SimpleHelp: Remote support software vendor that powers Plextec's on-demand remote support sessions; an enabling technology supplier rather than a competitor.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Plextec