What Concraft Restoration does

Concraft Restoration is a privately held, family-owned disaster restoration services company founded in 1986 by Tony and Mary Ann Crimando, headquartered in Auburn Hills, Michigan, with a secondary office in Okemos (East Lansing). The company operates a 24/7/365 emergency response capability serving residential homeowners and commercial property owners across Southeast Michigan, covering more than 200 cities and townships. Service lines span water damage restoration, fire and smoke restoration, storm and flood damage restoration, mold remediation, content restoration and pack-out, board-up and tarping, biohazard cleanup, reconstruction, and disinfecting services, supported by technicians holding IICRC, RIA, and HAAG certifications. Acquisition is primarily sales-led, driven by insurance carrier referrals, direct emergency response, and reputation-based marketing anchored by 1,083+ Google reviews at 4.9/5 and BBB A+ accreditation.

Name

Concraft Restoration

Legal name

Concraft Inc.

Website

https://concraft.com

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

11–50 employees

Short description

Concraft Restoration is a family-owned, 24/7 disaster restoration services company founded in 1986, serving residential and commercial properties across Southeast Michigan with water, fire, storm, mold, biohazard, and content restoration services.

Ownership category

akta.pro rank

Product category

Property Damage Restoration Services

NAICS

Remediation Services (562910)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Post-Incident Recovery, Damage Assessment & Restoration Coordination (BPABANAL)

akta.pro secondary industries

Interior Rebuild & Finishing (Drywall, Flooring, Paint, Trim) (HSAPAOAI), Structural Repair & Framing Reconstruction (HSAPAOAG), Contents & Personal Property Restoration (Pack-Out, Cleaning, Storage) (HSAPAOAF), Code Compliance, Permitting & Inspections (Rebuild) (HSAPAOAK)

Keywords

• Property damage restoration
• Water damage restoration
• Fire damage restoration
• Mold remediation services
• Emergency restoration services

Headquarters

HQ city

Auburn Hills

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Restoration and Remediation Services: Professional services revenue from water damage restoration, fire damage restoration, storm and flood damage restoration, mold remediation, content restoration, and biohazard cleanup services for residential and commercial properties. Services include emergency response, assessment, mitigation, restoration, and reconstruction.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Concraft Restoration provides 24/7/365 emergency property damage restoration services for residential and commercial properties in Southeast Michigan. The company delivers water damage restoration, fire and smoke damage restoration, storm and flood damage restoration, mold remediation, content restoration, board-up services, biohazard cleanup, disinfecting services, and full reconstruction services through trained and certified technicians.

Product overview

Concraft Restoration offers a comprehensive suite of property damage restoration services operating as a single unified service offering rather than a platform-plus-modules architecture. The core services include Water Damage Restoration, Fire Damage Restoration, Storm & Flood Damage Restoration, Mold Remediation, Disaster Restoration, Content Restoration, Board-Up Services, Biohazard Cleanup, and Commercial Restoration. These services are delivered through trained technicians and supported by specialized offerings including a web-based disaster planning application called Ready Action Plan (RAP) and a Priority Service Agreement (PSA) program for pre-disaster planning. The company also provides Construction Services for reconstruction and Insurance Claim Assistance to support clients through the claims process.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Damage Restoration 24/7 emergency water damage restoration services for residential and commercial properties in Southeast Michigan, including water extraction, structural drying, sewage removal, flood cleanup, appliance leak and plumbing overflow handling, and roof leak repair. Targets homeowners and commercial property managers facing water emergencies.
• Fire Damage Restoration Complete fire damage restoration services for residential and commercial properties including smoke and soot restoration, structural fire damage repair, smoke odor removal, and duct system smoke removal. Targets property owners and managers recovering from fire disasters.
• Storm and Flood Damage Restoration Expert storm and flood damage restoration services for residential and commercial properties including wind damage, hail damage, roof damage from storms, and tornado damage repairs, with fast emergency securing of properties from further harm.
• Mold Remediation Professional mold remediation services for residential and commercial properties including mold testing, HVAC mold removal, structural mold damage repair, and decontamination. Performed by RIA Certified Mold Professionals (CMP) using safe and thorough removal techniques.
• Disaster Restoration and Reconstruction Comprehensive disaster restoration and reconstruction services including debris and hazardous materials cleanup, and full reconstruction to rebuild damaged residential and commercial structures to their original condition.
• Content Restoration Recovery and restoration of disaster-damaged contents for residential and commercial customers including content pack-out, furniture restoration, document restoration, and secure climate-controlled storage at an in-house facility to preserve and restore valuable items.
• Board-Up Services Emergency board-up and tarping services to secure damaged residential and commercial properties against weather, vandalism, and theft during the restoration process.
• Biohazard Cleanup Professional biohazard cleanup services including crime scene cleanup, trauma scene cleanup, and hoarding scene cleanup with proper disposal of hazardous materials, delivered by Trauma & Crime Scene Technician certified personnel.
• Commercial Restoration Specialized restoration services for commercial properties including offices, assisted living facilities, schools, churches, government buildings, hotels, retail stores, restaurants, healthcare facilities, and multi-family buildings, with rapid response to minimize business disruption.
• Construction Services Reconstruction and remodeling services including roof replacement and general remodeling to restore damaged residential and commercial structures to their original condition following disaster events.
• Disinfecting Services Professional disinfecting and sanitization services for residential and commercial properties, including coronavirus cleaning and other pathogen remediation.
• Ready Action Plan (RAP) Web-based disaster planning application for commercial properties providing encrypted cloud storage for property documents, floor plans, building system information, and pre-loss condition documentation accessible from any internet device to prepare for emergencies and ensure priority service.
• Priority Service Agreement (PSA) Pre-disaster service agreement for commercial property managers and associations offering 24/7/365 priority response, dedicated account manager, next truck response for emergencies, and comprehensive damage assessment and reporting.
• Insurance Claim Assistance Insurance claim support services including direct communication with insurance carriers, comprehensive damage documentation, and streamlined claims processing to simplify the restoration process for residential and commercial customers.

Named customers8 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

13 partnerships are on record, tiered core, minor and moderate.

• IICRCcoreStrategic or Co-development PartnerInstitute of Inspection Cleaning and Restoration Certification provides professional certification programs for restoration technicians. Concraft technicians are IICRC certified in water restoration, smoke and fire restoration, mold remediation, and related disciplines.
• Restoration Industry Association (RIA)coreStrategic or Co-development PartnerProfessional association providing certification and industry standards for restoration professionals. Concraft maintains RIA certification for mold professionals.
• HAAGcoreStrategic or Co-development PartnerHAAG provides certified inspector training and certification programs. Concraft technicians hold HAAG certifications for inspection expertise.
• Delugan-Meissl Associated ArchitectsminorOthersListed as a partner/affiliate organization.
• Southeastern Michigan Association of Fire ChiefsminorOthersIndustry association affiliation supporting fire service community in Southeast Michigan.
• Community Associations InstituteminorOthersNational organization supporting community associations, providing networking and resources for property management professionals.
• Michigan Lodging and TourismminorOthersState association supporting Michigan hospitality industry including hotels and tourism businesses.
• Institute of Real Estate ManagementminorOthersProfessional organization for real estate managers supporting property management professionals.
• Construction Association of MichiganminorOthersState construction industry association supporting Michigan contractors and builders.
• Michigan Association of Insurance Agents (MAIA)moderateGTM or Marketing PartnerInsurance agent association whose members recommend Concraft for restoration services following covered claims.
• BOMA Metro DetroitminorOthersBuilding Owners and Managers Association supporting commercial real estate professionals in Metro Detroit.
• Midwest Association of Housing CooperativesminorOthersRegional association supporting housing cooperatives in the Midwest.
• Detroit Metropolitan Apartment AssociationminorOthersLocal association supporting apartment owners and managers in the Detroit metro area.

Scale indicators3 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• SERVPRO Industries: The largest U.S. property damage restoration franchise network, offering water, fire, mold, and storm restoration plus reconstruction for residential and commercial customers. Directly comparable to Concraft across virtually every service line and customer segment, with overlapping service in Southeast Michigan.
• PuroClean: National franchise system specializing in property damage restoration (water, fire, mold, biohazard) for residential and commercial customers. Comparable emergency response model, customer base, and carrier-driven acquisition channel.
• Restoration 1: National franchise network offering water, fire, mold, and storm restoration with both residential and commercial service. Closely comparable in size, service mix, and go-to-market, including insurance-referral-driven acquisition.
• AdvantaClean: Franchise network specializing in mold, water damage, and air quality services for residential and commercial customers. Comparable emergency response model with a slightly narrower service focus than Concraft.
• Rainbow International Restoration: Neighborly brand offering residential and commercial restoration services including water, fire, smoke, mold, and biohazard remediation. Comparable scope, insurance-driven demand, and certification-driven technician model.
• BELFOR Property Restoration: Global leader in disaster recovery and property restoration, providing water, fire, storm, mold, and biohazard remediation with full reconstruction capabilities. Operates commercial and residential restoration services in Michigan and competes head-to-head for multi-family and commercial accounts.
• Paul Davis Restoration: National franchise network providing residential and commercial restoration, reconstruction, and emergency services for fire, water, mold, and storm damage. Highly comparable service mix, insurance-carrier relationships, and 24/7 response model.
• 911 Restoration: National franchise offering water, fire, mold, and biohazard restoration with 24/7 emergency response. Comparable residential and commercial focus, customer demographic, and carrier-driven demand.

Broad incumbents

• ServiceMaster Restore: Established national brand under ServiceMaster providing commercial and residential disaster restoration and reconstruction. Broader portfolio than Concraft (cleaning, pest, specialty services) but directly comparable fire/water/mold restoration offering.

Regional players

• Michigan-based regional restoration companies (e.g., DoodyCalls, local independents): Numerous small, locally owned restoration companies in the Detroit/Southeast Michigan market compete with Concraft for the same residential and small commercial claims. They lack Concraft's scale, certification depth, and brand reputation, but exert pricing pressure locally.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/Concraft-180482610199158
• LinkedInlinkedin.com/company/concraft-incorporated

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Concraft Restoration