ResOnline

What ResOnline does

ResOnline Pty Ltd is an Australian cloud-based channel management platform, established in December 2003, that connects accommodation providers to 100+ direct online travel agency (OTA) integrations and thousands of affiliate channels. The company pioneered the first two-way channel manager in Australia and now serves more than 9,000 properties across 52+ countries, enabling real-time two-way XML synchronization of inventory, rates, and bookings. It is headquartered on the Gold Coast in Queensland and is a wholly owned subsidiary of Tourism Holdings, a diversified tourism technology conglomerate whose portfolio also includes Room Manager, Roamfree, Bookeasy, beDigital, and Tour Manager.

Name

ResOnline

Legal name

ResOnline Pty Ltd

Website

https://resonline.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

ResOnline is an Australian cloud-based channel management platform that connects 9,000+ accommodation properties across 52+ countries to 100+ OTAs, enabling real-time two-way synchronization of inventory, rates, and bookings.

Ownership category

akta.pro rank

Product category

Hotel Channel Management Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

akta.pro primary industry

Central Reservation Systems (CRS) (THALACAB)

akta.pro secondary industries

Hotel CRS & Booking Engines (THALADAA), New-Listing Onboarding, Setup & Launch Services (THAMAKAO)

Keywords

• Channel management software
• Online booking engine
• Accommodation distribution platform
• OTA integration services
• Property management software

Headquarters

HQ city

Southport

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Subscription Fees - Individual Properties: Monthly subscription fees based on property size (number of rooms). Includes all channel connections, booking engine, and support with no additional per-feature charges.
2. Commission-Based Option: Flexible commission-based payment option available for hotels, motels, resorts, bed & breakfasts, and hostels/backpackers.
3. Booking Engine Integration Services: One-time fees for website integration of booking functionality: booking link ($99-$199), embedded gadget ($299-$499+), and multi-property gadget (POA). No ongoing costs.
4. Training Services: Online training sessions at $350 ex. GST for standard 2-hour sessions, with tailored sessions at price on application.
5. Group/Property Manager Pricing: Volume-based discounts for groups managing 5+ properties in Australia or 10+ internationally.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

ResOnline provides a cloud-based channel management and online booking platform for accommodation providers. It enables real-time two-way synchronization of room inventory, rates, and bookings across 100+ Online Travel Agencies (OTAs) and thousands of affiliates, with an embedded online booking engine for direct website bookings without OTA commissions. The platform also offers payment processing, PMS integration, mobile access, and group/multi-property management for hotels, motels, resorts, B&Bs, hostels, and vacation rentals.

Product overview

ResOnline is a channel management and direct booking platform for accommodation providers, offering a unified solution comprising the Channel Manager (core product) for multi-OTA distribution, Online Booking Engine for website integration, and Quick Booking mobile access. Additional modules include PMS Connection for Property Management System integration, Bookeasy Pay for payment processing, and Facebook Book Now App for social booking. Support services encompass online training sessions and 24/7 helpdesk. The platform distributes to 100+ direct OTAs and thousands of affiliates including Airbnb, Booking.com, Agoda, VRBO, Expedia, and Stayz. Pricing tiers serve Individual Accommodation (hotels/motels/B&Bs), Groups & Property Managers, and Hostels & Backpackers. ResOnline was established December 2003 as Australia's first two-way channel manager and is now part of Tourism Holdings alongside Room Manager, Roamfree, Bookeasy, and Tour Manager.

Differentiator

Problem solved

Functional benefit

Products and services

• Channel Manager Central cloud-based platform for managing distribution of room rates and availability across multiple Online Travel Agencies (OTAs) for accommodation providers. Two-way synchronization ensures inventory, rates, and booking updates propagate instantly across all connected channels, preventing overbooking.
• Online Booking Engine Embedded booking widget for accommodation provider websites that enables real-time availability checking and direct bookings without OTA commission fees. Available as a booking link, navigation add-on, or embedded gadget.
• Online Booking Engine Integration Service One-time professional integration service by ResOnline developers to embed the booking widget into property websites. Pricing tiers: $99 AUD booking link, $199 AUD navigation bar, $299 AUD embedded gadget (default styling), from $499 AUD customized styling. No ongoing costs.
• Online Training Sessions Paid training sessions delivered online via video conferencing and screen sharing for accommodation providers and property managers using the ResOnline platform. Standard 2-hour sessions priced at $350 ex. GST, with tailored multi-block sessions available on application. Sessions are recorded for future reference.

Quantifiable outcome

• Over 9,000 properties connected globally
• +1 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

Feature6 records

Partnerships

Eleven partnerships are on record, tiered core.

• AirbnbcoreTechnology or IntegrationDirect real-time integration with Airbnb for property listings. Supports both traditional (boutique hotels, B&Bs) and non-traditional (holiday homes, apartments) accommodation providers. Connection allows import of content, inventory, and rates with sync capabilities for availability, pricing, and cancellation policies.
• Booking.comcoreTechnology or IntegrationTwo-way XML connection enabling real-time rate and availability updates to Booking.com. Supports standard and promotional rate plans, Genius rates, and non-refundable options. Also integrates with Booking.com Opportunity Centre for performance optimization suggestions.
• AgodacoreTechnology or IntegrationConnection with Agoda's platform including ePass payment integration for batch reservations. Supports extra bed values, single/double/full occupancy rate calculations, and breakfast inclusion options.
• Expedia Group (including VRBO/HomeAway)coreTechnology or IntegrationPartnership with Expedia Group platforms including VRBO and HomeAway for vacation rental distribution. Supports length of stay pricing, minimum content requirements, and two-way booking sync. Includes Stayz (Australia) and Bookabach (NZ) which are VRBO brands.
• StayzcoreTechnology or IntegrationAustralian vacation rental platform connection for holiday house distribution. Part of VRBO family. Supports length of stay pricing and full content sync.
• RezdycoreTechnology or IntegrationIntegration with Rezdy tour operator platform. Enables tour and activity operators to connect their products with real-time rates and availability. Supports negotiated rates, booking questions, and pick-up locations. Gold Medal (instant bookable) products prioritized.
• LivncoreTechnology or IntegrationIntegration with Livn platform for tour and activity booking systems. Connects multiple third-party systems with mandatory field requirements for bookings including name, email, and phone number.
• Tourism HoldingscoreStrategic or Co-development PartnerParent company providing suite of tourism technology solutions including ResOnline, Room Manager, Roamfree, Bookeasy, beDigital, and Tour Manager. Demonstrates commitment to tourism industry development with experience and industry partnerships.
• BookeasycoreStrategic or Co-development PartnerRelated entity under Tourism Holdings providing visitor information and booking platform solutions. Bookeasy Create developed ResOnline website. Bookeasy Pay provides payment processing capabilities.
• PMS (Property Management System) ProviderscoreChannel Partner/ Reseller/ DistributorPartnership program for PMS providers offering referral, integration, white label, and reseller models. PMS partners can integrate ResOnline within their systems, offer white-labeled console, or earn commission from property signups.
• TripAdvisor Vacation RentalscoreTechnology or IntegrationDirect connection for TripAdvisor Vacation Rentals distribution channel, enabling properties to list and sync availability/rates on the platform.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• BookingLayer: Vacation rental and experience booking platform with channel distribution features. Comparable to ResOnline's vacation rental segment with growing OTA integration breadth.

Broad incumbents

• RateGain: Public hospitality and travel technology platform offering rate intelligence, channel management, and demand forecasting. Broader portfolio than ResOnline, but competes in channel management for hotels and vacation rentals.
• TravelClick (Amadeus): Enterprise hospitality technology suite from Amadeus offering CRS, channel manager, and revenue management for hotels. Broader incumbent competing for the larger end of ResOnline's market.

Direct peers

• SiteMinder: Global market-leading hotel channel manager and distribution platform serving properties of all sizes. Direct competitor to ResOnline with broader PMS integration, deeper capital base, and presence in similar APAC and global markets.
• STAAH: New Zealand/Australia-based channel manager and distribution platform for accommodation providers. Closest geographic peer to ResOnline, competing head-to-head in ANZ markets with similar SMB hotel focus.
• Rentals United: Channel manager and connectivity platform purpose-built for vacation rental property managers. Directly competes with ResOnline's holiday house segment including VRBO, Stayz, Airbnb integrations.
• eZee Absolute: Cloud-based hotel PMS with integrated channel manager and booking engine serving small-to-mid hotels, hostels, and B&Bs globally. Comparable subscription pricing model and feature set to ResOnline.
• Cloudbeds: All-in-one hospitality management suite combining PMS, channel manager, and booking engine. Targets independent hotels and hostels similar to ResOnline's customer base, with broader feature scope and significant venture backing.
• Little Hotelier: Cloud-based hotel management software targeting small accommodation providers (B&Bs, small hotels, hostels) with channel manager and booking engine. Same SMB vertical as ResOnline with overlapping pricing tier.
• HotelRunner: Cloud-based channel manager and booking engine targeting small hotels, B&Bs, and vacation rentals globally. Closely matches ResOnline's SMB-focused, subscription-based go-to-market.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/resonlinecm

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ResOnline