What WaiverFile does

WaiverFile is a privately-held, cloud-based SaaS company founded in 2004 and headquartered in Bayville, New York, that sells electronic waiver management, online booking, and customer check-in software to activity-based small and mid-sized businesses. The core product unifies liability waiver capture, digital signatures, online reservations, deposits and payment management, HIPAA-compliant health information handling, integrated website hosting, and SMS customer communication, delivered through web browsers, iOS and Android mobile apps, tablet kiosk mode, and the WaiverScan QR-code check-in companion app. The platform supports 15+ industry verticals including adventure parks, motorsports, watersports, events, paintball, fitness studios, sports tournaments, churches, and medical offices, with pre-built downloadable waiver templates functioning as a top-of-funnel acquisition channel. Monetization is driven by recurring SaaS subscriptions across standalone waiver, integrated booking-plus-waiver, HIPAA-enabled, and storage add-on tiers, with free 30-day no-credit-card trials, an affiliate program, and direct enterprise sales for SSO/BAA deployments. Distribution is product-led and self-serve via the company website and three mobile app stores, with named enterprise customers including Bear Grylls Adventure, NBC New York, Universal Kids, Blue Mountain, ASF, and US Lacrosse, and a platform-wide milestone of 5 million digital waivers collected.

Underlying technology combines a multi-tenant cloud SaaS core with native mobile clients, offline-capable kiosk mode, SAML-based SSO, computer-vision-assisted photo and document scanning, and 10DLC-compliant SMS delivery. The technical stack is augmented by no-code connectors to MailChimp, Constant Contact, GetResponse, Zapier, Make, Aventri, Signpost, PicThrive, US Lacrosse, and identity providers including Microsoft Entra ID and Okta, allowing the platform to act as operational connective tissue inside SMB marketing and CRM stacks.

Name

WaiverFile

Legal name

WaiverFile

Website

https://waiverfile.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

1–10 employees

Short description

WaiverFile is a cloud-based SaaS platform, founded in 2004, that provides electronic liability waiver management, online booking, QR-code check-in, and HIPAA-compliant form handling for SMBs across adventure, motorsports, events, healthcare, sports, and recreation verticals.

Ownership category

akta.pro rank

Headquarters

HQ city

Bayville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription (Standalone Waivers): Monthly or annual subscription plans for the core electronic waiver management platform. Standalone waiver plans are available for customers who only need waiver management without the booking feature.
2. SaaS Subscription (Booking + Waivers): Online booking system combined with waiver management in a single integrated platform. All-inclusive pricing covering both booking and waiver capabilities with no separate integration costs.
3. HIPAA-Enabled Plan Upgrade: Enhanced HIPAA-compliant plan with added security features, BAA agreements, and additional PHI protection. Offered as a priced upgrade above standard plans for healthcare and medical organizations requiring HIPAA compliance.
4. Storage Add-On Plan: Add-on storage plan for photos and document attachments, billed in addition to waiver subscription plans. Photos and document scans consume storage quota; plans are available at different storage tiers.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels8 records

Core offering

WaiverFile provides a SaaS platform that lets businesses collect, store, and manage digital liability waivers from participants through web, iOS, and Android channels, with an integrated online booking system, QR-code check-in (WaiverScan), and optional HIPAA-compliant tier for healthcare customers. Customers can sign waivers in advance on any device or on-site via tablet kiosks, and operators gain real-time visibility into completion and check-in status.

Product overview

WaiverFile is a unified SaaS platform that combines electronic waiver management with online booking, payments, and customer communication. The core product is the WaiverFile Platform for digital liability waiver collection and storage. The Online Booking System is an integrated add-on that provides time slot management, per-person pricing, group packages, deposits, and customer accounts. Supporting modules include WaiverScan (QR code check-in app), HIPAA-Compliant Waiver Forms (for healthcare), SMS Text Messaging, Waiver Kiosk (tablet-based signing station), Sports Tournaments workflow, Custom Workflows, Enterprise SSO, Waiver Photos/Document Scanning, Integrated Website builder, Waiver Reports, Availability & Scheduling, Admission Items & Pricing, Group Packages & Parties, Check-in Dashboard, and COVID-19 Waiver templates. The Mobile App (iOS/Android) enables offline waiver collection and serves as the foundation for kiosk mode.

Differentiator

Problem solved

Functional benefit

Brands

• WaiverScan: QR code scanning app for quick customer check-in using waiver confirmation codes.

Products and services

• WaiverFile Platform Cloud-based SaaS platform that lets SMBs collect, store, and manage digital liability waivers from participants, with integrated booking, payment, QR-code check-in, and customer communications via web, iOS, and Android.
• WaiverScan Companion mobile app that scans customer QR confirmation codes on arrival and automatically marks them checked in on the WaiverFile dashboard, optimized for high-volume venues.
• WaiverFile Mobile App (iOS/Android) Native iOS and Android apps for businesses and participants to sign and manage waivers offline, with automatic cloud sync, kiosk-mode support, and receipt printing for tablet deployments.
• HIPAA-Enabled Waiver Plan Separate subscription tier for medical offices, urgent care clinics, and other healthcare providers that require HIPAA-compliant digital waiver forms with PHI protection and a Business Associate Agreement.

Quantifiable outcome

• 5 million waivers collected using WaiverFile platform, demonstrating significant scale of customer usage and trust.
• +2 more outcomes

Named customers15 records

Segments12 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability4 records

Feature15 records

Partnerships

Six partnerships are on record, tiered core.

• MailChimpcoreTechnology or IntegrationMailChimp integration via WaiverFile connector enables automatic synchronization of customer names and email addresses collected on waiver forms to MailChimp mailing lists. Setup is completed in a few clicks from the admin dashboard with no coding required.
• Constant ContactcoreTechnology or IntegrationConstant Contact connector automatically sends names and email addresses from WaiverFile forms to Constant Contact mailing lists for email marketing campaigns and subscriber newsletters. One-click setup from the dashboard.
• ZapiercoreTechnology or IntegrationZapier integration enables automated workflows between WaiverFile and thousands of other online services. Users can create Zaps triggering actions such as sending emails, SMS messages, or passing customer data into CRM systems whenever a new waiver is signed. WaiverFile was featured on Zapier's blog as a recommended integration.
• US LacrossecoreTechnology or IntegrationWaiverFile integrates with the US Lacrosse Member Ping system to automatically verify active membership status when players sign waivers. For organizations on US Lacrosse events, the connector adds a membership number field to the form and directs expired or non-members to sign up or renew. Contact activation required for the connector.
• Microsoft Entra ID (Azure Active Directory)coreTechnology or IntegrationEnterprise SAML authentication provider integrated with WaiverFile's standalone instance enterprise plan. Supports SSO login via company Azure AD credentials, multi-factor authentication (MFA), and role assignment from within the identity management system. Provides enhanced security and access control for large organizations.
• OktacoreTechnology or IntegrationEnterprise SAML authentication provider integrated with WaiverFile's standalone instance enterprise plan. Supports SSO login via Okta credentials, MFA, and role assignment for centralized identity and access management.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Formstack: Formstack provides online forms, document generation, and e-signature with HIPAA-compliant options, overlapping with WaiverFile's healthcare and form-driven SMB segments while offering a broader workflow suite.
• Jotform Sign: Jotform Sign is the e-signature module of the Jotform form-building platform, offering drag-and-drop form creation, templates, and integrations that overlap with WaiverFile's waiver-building workflow.
• PandaDoc: PandaDoc is a document automation and e-signature platform with templates, payment collection, and CRM integrations, competing for SMB signing and agreement workflows adjacent to WaiverFile's booking-plus-waiver offering.

Broad incumbents

• Adobe Acrobat Sign: Adobe Acrobat Sign is a broad e-signature incumbent bundled with the Adobe Document Cloud, competing for the same signing workflows as WaiverFile, particularly for organizations already standardized on Adobe products.
• DocuSign: DocuSign is the dominant broad e-signature platform used for liability waivers, contracts, and approvals across enterprises, offering far broader capabilities than WaiverFile but with less vertical specialization for activity-based SMBs.
• SignNow (by airSlate): SignNow is a broad e-signature and workflow automation platform within the airSlate suite, competing for SMB and mid-market signing workflows including liability waivers, contracts, and onboarding forms.
• Dropbox Sign (formerly HelloSign): Dropbox Sign is a mainstream e-signature platform owned by Dropbox, offering templated agreements and API access that overlap with WaiverFile's use cases while serving a much broader enterprise audience.

Direct peers

• WaiverForever: WaiverForever is a direct competitor providing cloud-based digital waiver software for activity businesses, with overlapping features such as drag-and-drop form builders, custom branding, and integration with booking platforms serving similar SMB segments.
• Smartwaiver: Smartwaiver is a direct competitor offering electronic waiver management SaaS targeted at activity-based businesses such as adventure parks, fitness studios, and equipment rental operators, with comparable features including kiosk mode, mobile signing, and PDF archives.
• eSign Genie: eSign Genie offers electronic signature and waiver solutions for SMBs with templates, bulk send, and audit trails, competing for the same small-business waiver and document-signing buyers that WaiverFile targets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about WaiverFile