Access Health and Community
Access Health and Community is an Australian not-for-profit operating 17 integrated clinics across Melbourne's east and northeast, delivering bulk-billing GP, dental, mental health, NDIS, allied health, and headspace youth mental health services to general community, concession-card, and disability populations.
- Company typePrivate
- Founded1870
- HeadquartersRichmond, Australia
- Headcount251–500
- GTM typeB2C
- OfferingServices
What Access Health and Community does
Access Health and Community (AccessHC) is an Australian not-for-profit community health organization founded in the late 1860s and headquartered in Richmond, Melbourne. The organization delivers integrated, multidisciplinary health and social services across 17 locations in Melbourne's inner and outer east and northeast (Boroondara, Manningham, and Yarra Ranges), serving general community patients, concession card holders, NDIS participants, and at-risk young people. Following the May 2025 merger with Inspiro, it operates with approximately 600 staff and 200 volunteers.
AccessHC's core product platform comprises co-located clinic services spanning bulk-billing general practice (Richmond, Hawthorn, Doncaster, Lilydale), public and private dental, mental health and alcohol-and-other-drug counselling, NDIS-registered disability support, allied health (physiotherapy, speech pathology, podiatry, dietetics, audiology), child and family services, women's health, child vaccination, travel vaccination, and two Priority Primary Care urgent care clinics at Richmond and Lilydale. The organization operates headspace Hawthorn and headspace Malvern youth mental health centers under partnership with the national headspace network. Adjacent health-promotion and community-connection programs include the Free to Be Me early childhood gender-equity initiative, the Inclusive Clubs sports inclusion project, the Doncaster Health Hub, Hawthorn Community House, Trentwood at the Hub, and Manningham Men's Shed. Underlying technology consists primarily of standard healthcare clinic operations integrated through the Hotdoc online booking platform, with no proprietary AI or platform technology indicated.
Revenue is derived from multiple government-funded streams rather than commercial sales: Medicare bulk billing for GP and urgent care consultations, Victorian public dental funding for eligible concession-card holders and children, NDIS plan funding for registered participants, headspace federal/state funding for youth mental health centers, philanthropic donations channeled via the Access Fund and GiveNow, and a smaller mix of fee-paying private dental services. Distribution is anchored in physical clinic locations with self-serve online booking and inbound referral pathways from hospitals, specialists, and community organizations; marketing is community-led via local council partnerships, health-promotion programs, and a limited social media presence on Facebook and YouTube.
Access Health and Community firmographics
Firmographics- Name
- Access Health and Community
- Legal name
- Access Health and Community
- Website
- https://accesshc.org.au
- Company type
- Private
- Founded year
- 1870
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Access Health and Community is an Australian not-for-profit operating 17 integrated clinics across Melbourne's east and northeast, delivering bulk-billing GP, dental, mental health, NDIS, allied health, and headspace youth mental health services to general community, concession-card, and disability populations.
- Ownership category
- akta.pro rank
Access Health and Community industry classification
Industry- Product category
- Community Health Services
- NAICS
- Health Care and Social Assistance (62), Individual and Family Services (6241), Other Individual and Family Services (624190), Services for the Elderly and Persons with Disabilities (624120), Child and Youth Services (62411)
- SIC
- Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Misc Health & Allied Services, Nec (8090), Services-Social Services (8300)
- akta.pro primary industry
- Public/County Primary Care Clinics (HLAFAGAI)
- akta.pro secondary industries
- Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI), Hospitals, Clinics & Charitable Healthcare Providers (BPAGACAB), School-Based & Community Women’s/Children’s Health Clinics (HLAFAJAO)
Keywords
Where Access Health and Community is headquartered
LocationHeadquarters
- HQ city
- Richmond
- HQ country
- Australia
- HQ region
- Oceania
Offices6 records
Markets served
Access Health and Community business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Bulk Billing Medical Services: Medicare bulk billing for GP consultations, providing accessible healthcare to the community with no out-of-pocket costs for patients.
- Public Dental Services: Community-based dental care for children under 12, adult concession card holders and their dependants under 18, funded through public health system.
- NDIS Services: Registered NDIS provider delivering support services for children and adults with disabilities.
- Donations and Fundraising: Tax-deductible donations supporting the Access Fund for vulnerable clients, headspace Hawthorn youth mental health projects, and Manningham headspace outreach.
- Private Dental Services: Private dental services offered alongside public dental care for patients not eligible for public funding.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Pay-as-you-go | Bulk Billing GP Services |
| Subscription | Pay-as-you-go | Public Dental Care |
| Other | Pay-as-you-go | Private Dental Services |
| Unit Pricing | Pay-as-you-go | Travel Vaccinations |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels6 records
Access Health and Community product offering
Product offeringCore offering
Access Health and Community is a not-for-profit community health organisation that delivers integrated, multidisciplinary primary healthcare services through 17 clinic locations across Melbourne's east and northeast. Its core offerings include Medicare bulk billed general practice, public and private dental services, mental health and alcohol and other drugs counselling, allied health (physiotherapy, speech pathology, podiatry, dietetics, audiology), child and family services, NDIS disability supports, urgent care clinics, and headspace youth mental health centres. The portfolio is rounded out by health promotion programs including Free to Be Me and the Inclusive Clubs Project, plus community hubs such as Hawthorn Community House and the Manningham Men's Shed.
Product overview
Access Health and Community is a not-for-profit community health organization offering a comprehensive, multidisciplinary range of healthcare services across Melbourne's inner and outer east and northeast. The organization operates as a platform of integrated services including bulk billing GP clinics (Richmond, Hawthorn, Doncaster, Lilydale), Urgent Care Clinics (Richmond and Lilydale), Dental, Mental Health, Alcohol & Other Drugs, Child & Family Services, and Allied Health (physiotherapy, speech pathology, podiatry, dietetics, audiology). Key programs include headspace youth mental health centers (Hawthorn and Malvern), the Free to Be Me gender equity initiative, and the Inclusive Clubs Project. The portfolio also includes community engagement programs such as Hawthorn Community House, Trentwood at the Hub, and Manningham Men's Shed. Following a 2025 merger with Inspiro, AccessHC now spans 17 locations with 600 staff serving diverse communities across Boroondara, Manningham, and Yarra Ranges.
Differentiator
Problem solved
Functional benefit
Products and services
- Bulk Billing GP Services Medicare bulk billed general practitioner services delivered across Hawthorn, Richmond, Doncaster, and Lilydale clinics, providing accessible primary care with no out-of-pocket cost for patients holding valid Medicare cards.
- Richmond Urgent Care Clinic Priority Primary Care Centre providing urgent medical attention for non-life-threatening conditions, co-located with GP services at the Richmond site.
- Lilydale Medicare Urgent Care Clinic Medicare-affiliated urgent care clinic in Lilydale, co-located with a GP clinic and dental services.
- Dental Services Community dental care including free public dental services for children under 12 and adult concession card holders (and their dependants under 18) plus fee-for-service private dental options for patients not eligible for public funding.
- Mental Health Services Comprehensive mental health support including counselling, clinical services, and tailored support for individuals and families across the network.
- Alcohol and Other Drugs (AOD) Services Counselling and support services for individuals dealing with alcohol and other drug issues, integrated within the multidisciplinary care model.
- Child and Family Services Services supporting families and children including maternal health, family counselling, and child development support.
- Allied Health Services Multidisciplinary allied health services including physiotherapy, speech pathology, podiatry, dietetics, and audiology delivered by qualified practitioners across clinic locations.
- NDIS Services Registered NDIS provider offering support services for both children and adults with disabilities, delivered as part of the multidisciplinary care model.
- Women's and Children's Doctor Specialised general practitioner services focused on women's health and paediatric care.
- Audiology/Hearing Clinic Hearing assessment and audiology services for both adults and children.
- Ageing and Social Support Services supporting older adults including social support, aged care coordination, and wellness programs.
- Travel Vaccine Clinic Vaccination and medical consultation services for overseas travel, including all recommended travel vaccinations with standard consultation fees plus out-of-pocket costs depending on vaccine type.
- Child Vaccination Childhood immunisation services following the Victorian standard vaccination schedule, offered at Hawthorn and Richmond locations.
- Speech Pathology for Children Speech pathology services addressing communication and swallowing difficulties in children, delivered through clinic locations.
- headspace Hawthorn Youth mental health centre providing integrated mental health, alcohol and other drugs, and primary health services for young people aged 12-25 years, part of the national headspace network and co-located with the Hawthorn GP clinic.
- headspace Malvern Youth mental health centre providing support for young people aged 12-25 years, part of the national headspace network.
- Pathway to Good Health Health pathway program supporting individuals through their health journey, delivered as an integrated service within the community health model.
- Free to Be Me Interactive program supporting early childhood education centres to create gender-equitable environments and challenge gender stereotypes in children, delivered with the Inner East Prevention Partnership and funded by local councils.
- Inclusive Clubs Project Health promotion initiative working with local sports clubs to build capability on creating inclusive environments, particularly for women, girls, and LGBTQIA+ participation.
Companies that use Access Health and Community
Customer profileNamed customers4 records
Segments6 records
Ideal customer profiles2 records
Access Health and Community technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Access Health and Community partnerships and signals
Strategic signalPartnerships
19 partnerships are on record, tiered core and minor.
- InspirocoreMay 2025 merger with Inspiro expanded AccessHC reach into the Yarra Ranges region and strengthened community health services across Melbourne's east and northeast. Inspiro was a community health organization providing similar services in the outer east region.
- headspacecorePartnership to operate headspace Hawthorn and headspace Malvern - youth mental health centers serving young people aged 12-25 years with mental health, alcohol and other drugs, and primary health services.
- City of BoroondaracorePartnership to deliver the Inclusive Clubs project promoting gender equality and diversity in local sports clubs.
- Manningham CouncilcorePartnership to deliver the Inclusive Clubs project promoting gender equality and diversity in local sports clubs.
- Whitehorse City CouncilcorePartnership to deliver the Inclusive Clubs project promoting gender equality and diversity in local sports clubs.
- Leisure NetworksminorPartnership to deliver the Inclusive Clubs project promoting gender equality and diversity in local sports clubs.
- Inner East Prevention PartnershipcoreDelivers the Free to Be Me program for early childhood centers promoting gender equity and challenging gender stereotypes.
- City of BoroondaraminorFunder and partner for the Free to Be Me program in Boroondara, Manningham, Whitehorse and Monash local government areas.
- Manningham City CouncilminorFunder and partner for the Free to Be Me program in Boroondara, Manningham, Whitehorse and Monash local government areas.
- Yarra City CouncilminorFunder and partner for the Free to Be Me program in Boroondara, Manningham, Whitehorse and Monash local government areas.
- Together for Equality and Respect (TFER) StrategycoreAccessHC is a proud partner of TFER Strategy preventing violence against women in Melbourne's East.
- Mullum Mullum Indigenous Gathering PlaceminorPartner in reconciliation efforts and indigenous health support services.
- Victorian Aboriginal Health ServiceminorPartner in reconciliation efforts and indigenous health support services.
- CamcareminorAffiliated organization working closely with the Chinese community in City of Boroondara to deliver culturally suitable services.
- Hawthorn Community HouseminorAffiliated organization part of the AccessHC Family of Services network.
- Trentwood at the HubminorAffiliated organization part of the AccessHC Family of Services network.
- Mt Evelyn Men's ShedminorPartnership for 16 Days of Activism events including creation of Unite Trees installation.
- GiveNow PlatformminorOnline donation platform for Access Fund, headspace Hawthorn, and Manningham headspace outreach fund donations.
- HotdoccoreOnline appointment booking platform integrated with AccessHC website for GP bookings at Richmond, Hawthorn, Doncaster, and headspace locations.
Scale indicators6 records
Recent moves8 records
Expansion highlights6 records
Access Health and Community competitors and assessment
Company assessmentDirect peers
- Star Health: Not-for-profit community health provider serving Melbourne's inner south and bayside suburbs with multidisciplinary primary care, dental, mental health, and family services. Comparable in scope and funding mix, but operating in a different geographic catchment.
- IPC Health: Western Melbourne not-for-profit community health provider offering integrated medical, dental, allied health, mental health, and family services across multiple sites. Directly comparable service portfolio and Victorian community health funding model.
- DPV Health: Victorian not-for-profit community health organisation formed from merger of multiple legacy providers, delivering bulk-billing GP, dental, allied health, mental health, and NDIS across Melbourne's northern growth corridor. Highly comparable operating model and recent merger-driven scale story.
- cohealth: One of Victoria's largest not-for-profit community health organisations, operating multiple sites across inner and western Melbourne with bulk-billing GP, dental, mental health, allied health, and NDIS services. Most direct comparable to AccessHC by structure, funding mix, and service breadth.
- Your Community Health: Not-for-profit community health service in Melbourne's northern suburbs delivering GP, dental, allied health, mental health, and NDIS. Comparable in structure and target population, with some geographic overlap post-Inspiro.
- Each (Eastern Access Community Health): Not-for-profit community health provider serving Melbourne's eastern region with integrated GP, allied health, mental health, child and family, and disability services. Directly comparable to AccessHC's pre-Inspiro footprint and overlapping in Boroondara/Manningham.
- healthAbility: Not-for-profit community health and NDIS provider in Melbourne's outer east (Box Hill and surrounding LGAs) offering allied health, mental health, and disability services. Comparable in regional positioning and NDIS-heavy mix, with geographic overlap to AccessHC's eastern catchment.
Emerging players
- headspace (national network): National youth mental health foundation operating a network of more than 150 headspace centres across Australia. AccessHC operates two headspace centres (Hawthorn and Malvern); headspace is the platform partner, brand licensor, and partial funder, making it both a peer in service delivery and a strategic partner.
Regional players
- Gateway Health: Regional Victorian and NSW community health provider delivering primary care, mental health, AOD, and family services. Comparable in community-controlled integrated care model, but primarily serving regional and rural catchments rather than metropolitan Melbourne.
- Nexus Primary Health: Not-for-profit community health service operating across Melbourne's outer northern fringe and regional Victoria with bulk-billing GP, allied health, and mental health. Comparable operating model with regional footprint differences.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks7 records
Key highlights7 records
Customer concentration
Access Health and Community social profiles
Digital presenceAccess Health and Community financial estimates
Financial estimateRevenue estimate
Valuation estimate
Access Health and Community leadership team
Management profileNumber of profiles
Profiles2 records
Access Health and Community subsidiaries and ownership
Company hierarchySubsidiaries3 records
Access Health and Community funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Access Health and Community M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Access Health and Community
What does Access Health and Community do?
Access Health and Community is a not-for-profit community health organisation that delivers integrated, multidisciplinary primary healthcare services through 17 clinic locations across Melbourne's east and northeast. Its core offerings include Medicare bulk billed general practice, public and private dental services, mental health and alcohol and other drugs counselling, allied health (physiotherapy, speech pathology, podiatry, dietetics, audiology), child and family services, NDIS disability supports, urgent care clinics, and headspace youth mental health centres. The portfolio is rounded out by health promotion programs including Free to Be Me and the Inclusive Clubs Project, plus community hubs such as Hawthorn Community House and the Manningham Men's Shed.
Is Access Health and Community a public or private company?
Access Health and Community is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Access Health and Community founded?
Access Health and Community was founded in 1870. It employs 251 to 500 people.
Where is Access Health and Community based?
Access Health and Community is headquartered in Richmond, Australia, in the Oceania region.
How does Access Health and Community make money?
Five revenue lines are on record. Bulk Billing Medical Services are the primary driver. The others are public Dental Services, NDIS Services, donations and Fundraising and private Dental Services.
Who are Access Health and Community's main competitors?
Direct peers on record are Star Health, IPC Health, DPV Health, cohealth, Your Community Health, Each (Eastern Access Community Health) and healthAbility. headspace (national network) is listed as an emerging player. Regional players are Gateway Health and Nexus Primary Health.
Does Access Health and Community have an API?
No public API is recorded for Access Health and Community.
What industry is Access Health and Community in?
Access Health and Community's product category is Community Health Services. Its primary akta.pro industry code is HLAFAGAI, Public/County Primary Care Clinics, with a secondary code of HLAFACAI, Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers. Its NAICS code is 62 and its SIC code is 8000.