AKB
AKB Limited is a privately held Tokyo-based IT managed services provider founded in 1998, delivering 24/7 IT support, cybersecurity, retail ePOS, cloud video surveillance, and telephony to luxury fashion brands and French institutional clients operating in Japan.
- Company typePrivate
- Founded1998
- HeadquartersTokyo, Japan
- Headcount1–10
- GTM typeB2B
- OfferingServices
What AKB does
AKB Limited is a privately held Japanese IT managed services provider founded in 1998 in Tokyo, operating with 1–10 employees across a single domestic market. The company delivers outsourced IT infrastructure management, 24/7 helpdesk support, cybersecurity services, retail ePOS support, cloud video surveillance, hospitality IT, and IP telephony, primarily to enterprise clients. Its customer base is concentrated in luxury and fashion retail (e.g., Louboutin, Bonpoint, Ted Baker, JM Weston, Jacadi) and French-affiliated institutions operating in Japan (French Embassy, Atout France, Institut Francais, Lycee Francais, Imerys, Aichi Sky Expo).
The company does not develop proprietary software platforms; instead, it implements, integrates, and supports third-party enterprise technologies including 3CX (IP PBX and unified communications), Eagle Eye Networks (cloud video management), Cegid (ePOS for retail, including Y2/CBR/COLOMBUS), GuestTek (hospitality internet and interactive solutions), IPSIP (cybersecurity), and Teleworkr (remote work). AKB holds exclusive or official-partner status for Eagle Eye and GuestTek in Japan, and maintains a 100% nationwide service coverage through certified local field engineers. The company operates a trilingual delivery model (Japanese, French, English) and is a member of the French Chamber of Commerce in Japan.
Revenue is generated primarily through recurring monthly managed-service contracts and one-time installation/deployment services for retail and institutional clients. Pricing is not publicly disclosed and is structured as fixed monthly fees bundled across support, monitoring, and advisory services. The go-to-market model is direct enterprise sales supported by case-study-driven content marketing and partner referrals from technology vendors and the French Chamber of Commerce. The company shows no external funding, no parent entity, and no disclosed financial metrics.
AKB firmographics
Firmographics- Name
- AKB
- Legal name
- AKB Limited
- Website
- https://akbjapan.net
- Company type
- Private
- Founded year
- 1998
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- AKB Limited is a privately held Tokyo-based IT managed services provider founded in 1998, delivering 24/7 IT support, cybersecurity, retail ePOS, cloud video surveillance, and telephony to luxury fashion brands and French institutional clients operating in Japan.
- Ownership category
- akta.pro rank
AKB industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Security Systems Services (except Locksmiths) (561621), Computer Systems Design Services (541512), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Engineering, Accounting, Research, Management (8700)
- akta.pro primary industry
- AV/Collaboration & Unified Communications Support (VoIP, Video, UCaaS) (BPAAACAJ)
- akta.pro secondary industry
- Enterprise Risk Management (ERM) Advisory (BPAHAFAA)
Keywords
Where AKB is headquartered
LocationHeadquarters
- HQ city
- Tokyo
- HQ country
- Japan
- HQ region
- Asia
Offices1 record
Markets served
AKB business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Managed IT Services: Recurring managed IT services providing 24/7 maintenance, monitoring, and support for client IT infrastructure at fixed pricing. Services include endpoint management, application support, and strategic IT advisory.
- IT Helpdesk Services: Continuous IT support provided through certified professionals available around the clock via multiple channels including phone, email, web chat, and secure web portal.
- Retail & ePOS Services: Specialized retail technology services including ePOS system support (CEGID Y2/CBR/COLOMBUS), installation services, preventative and reactive maintenance, covering 100% of Japan through local teams
- Installation Services: One-time installation and deployment services for retail IT solutions, including full owned shops, shop-in-shop, pop-up stores, and events coverage across Japan
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed IT services at fixed monthly pricing |
Go-to-market motion2 records
Distribution channels1 record
Marketing channels4 records
AKB product offering
Product offeringCore offering
AKB Limited is a Tokyo-based managed IT services provider offering 24/7 infrastructure monitoring, IT helpdesk support, cybersecurity services, backup and recovery, retail ePOS deployment (Cegid), IP telephony (3CX), cloud video surveillance (Eagle Eye), and hospitality IT (GuestTek). The company implements and supports third-party enterprise technology platforms rather than developing its own software products, serving enterprise clients across Japan.
Product overview
AKB Limited is an IT services company offering a portfolio of managed services including Managed IT (24/7 infrastructure monitoring and maintenance), Backup and Recovery (encrypted storage with virtualized recovery), Cybersecurity Services (threat protection and vulnerability assessment), Retail & ePOS Services (retail solutions with Cegid ePOS support), IP Business Phone (3CX-based unified communications), Cloud Video Surveillance (Eagle Eye cloud VMS), GuestTek Hotel IT Solutions, and IT Helpdesk Services. The company operates as a managed services provider rather than a software product vendor, reselling and supporting third-party platforms including 3CX for communications, Eagle Eye for cloud video surveillance, Cegid for retail POS, and GuestTek for hospitality technology.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services 24/7 maintenance and monitoring services that keep computers, servers, and systems up and running, providing unlimited IT support while proactively managing IT infrastructure at a fixed monthly price. Designed for enterprise clients needing continuous infrastructure oversight.
- IT Helpdesk Services 24/7 certified IT professional support desk with remote network monitoring, endpoint management, and application support delivered via phone, email, web chat, and secure web portal. Serves enterprise clients requiring always-available end-user and infrastructure support.
- Cybersecurity Services Comprehensive cybersecurity services protecting businesses from malware, hackers, viruses, and common security threats, including risk assessment, IT governance, vulnerability assessment, cloud security review, and security incident management. Designed for enterprises needing protection against evolving threats.
- Retail & ePOS Services Comprehensive retail technology services including Cegid Y2/CBR/COLOMBUS ePOS system support, installation, preventative and reactive maintenance, full in-store and e-commerce integration, consulting, training, and support for fashion and luxury retailers across Japan.
- IP Business Phone (3CX) IP-based business phone system offering unlimited users, free extensions, web/video conferencing, unified communications (status, chat, click-to-call), and call center features, deployable on-premise or in cloud (Google, Amazon, Azure). Delivers up to 80% savings on communications costs versus traditional PBX.
- Cloud Video Surveillance (Eagle Eye) Cloud-based video management system providing 100% cloud management, mobile and web browser viewing, cloud recording, iOS/Android app support with fingerprint authentication, and cybersecurity-focused surveillance for retailers and enterprises in Japan.
- GuestTek Hotel IT Solutions High-speed internet access (HSIA) and interactive solutions for hotels and convention centers, including the GuestTek OneView platform, delivered as the Japan Official Partner to hospitality industry clients.
- Backup and Recovery Data loss prevention service using encrypted storage and virtualized recovery to ensure business continuity and increase productivity for enterprise clients.
Quantifiable outcome
- Up to 80% savings on phone and communication costs with 3CX IP PBX implementation
- +2 more outcomes
Companies that use AKB
Customer profileNamed customers15 records
Segments5 records
Ideal customer profiles3 records
AKB technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
AKB partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and major.
- IPSIPcorePartnership with IPSIP, a pioneer in cybersecurity, established in 2019. IPSIP provides cybersecurity technology that AKB integrates and manages as part of its comprehensive security service offerings.
- Eagle Eye NetworkscorePartnership with Eagle Eye Networks, a leading cloud video system for retailers, established in 2019. AKB serves as the exclusive partner in Japan for Eagle Eye Cloud VMS, providing installation, support, and management services.
- TeleworkrmajorPartnership with Teleworkr, a full-featured telework solution provider, established in 2019. AKB integrates Teleworkr solutions into its managed service offerings for remote work enablement.
- GuestTekcorePartnership with GuestTek, the world leader provider of Hotel and convention centers IT solutions, established in 2019. AKB serves as the Japan Official Partner for GuestTek, providing high-speed internet access (HSIA) and interactive solutions for hospitality industry clients in Japan.
- VCS TimelesscorePartnership with VCS Timeless, a growing provider of ePOS solutions in Europe, established in 2010. VCS Timeless provides retail point-of-sale technology that AKB implements and supports for clients in Japan.
- CegidcorePartnership with Cegid, a growing provider of ePOS solutions in Europe, established in 2010. AKB provides CEGID Y2/CBR/COLOMBUS product support, implementation, and maintenance services for clients in Japan.
- French Chamber of Commerce in JapancoreFull member of the French Chamber of Commerce in Japan since 2010. This strategic membership provides networking opportunities, credibility within the French business community in Japan, and alignment with AKB's focus on serving French luxury brands operating in Japan.
- 3CXcorePartnership with 3CX for IP PBX and business phone solutions. AKB implements 3CX systems offering unlimited users, free extensions, low annual licensing, and savings up to 80% on communications costs. 3CX supports on-premise or cloud deployment (Google, Amazon, Azure) with unified communications features.
Scale indicators4 records
Recent moves8 records
Expansion highlights5 records
AKB competitors and assessment
Company assessmentBroad incumbents
- NEC Corporation: Major Japanese IT services and network provider offering managed IT, cybersecurity, and retail technology solutions. Comparable to AKB's service mix, particularly around retail and enterprise managed services, but at much larger scale and with proprietary products.
- Fujitsu Limited: Global Japanese IT services and systems integrator offering managed services, cybersecurity, cloud, and retail technology solutions. Comparable to AKB's end-to-end IT service portfolio for Japanese enterprise customers, with far greater resources and proprietary platforms.
- Internet Initiative Japan (IIJ): One of Japan's largest managed network, cloud, and security services providers, serving enterprise and SMB customers with 24/7 support. Comparable to AKB in offering managed IT, cybersecurity, and helpdesk services, but at significantly greater scale and with proprietary infrastructure.
- Itochu Techno-Solutions (CTC): Japanese systems integrator and managed services provider serving enterprise customers across multiple verticals including retail. Comparable to AKB's enterprise managed services and IT support model, with proprietary cloud platforms and global partnerships.
- KDDI Corporation: Major Japanese telecom operator offering comprehensive managed IT, cloud, UCaaS, and security services to enterprise customers. Comparable to AKB across most service lines but at vastly greater scale and with owned network infrastructure.
Direct peers
- Crosshead Co., Ltd. (Fujitsu group): Japanese managed services and system integrator focused on enterprise IT support, cloud, and security, now part of Fujitsu. Comparable to AKB in providing managed IT and cybersecurity services to mid-market and enterprise clients in Japan, with deeper parent backing.
- BellTech Co., Ltd. Tokyo-based managed IT services and IT helpdesk provider serving enterprise clients in Japan. Closely comparable to AKB in size, service mix (managed IT, helpdesk, security), and Japan-focused enterprise customer base.
- USEN-NEXT HOLDINGS: Japanese UCaaS and managed services group offering business communications, cloud services, and IT support to enterprise and SMB clients. Directly comparable to AKB's 3CX IP PBX and unified communications delivery, with overlapping retail and SMB customer focus.
Emerging players
- ToolsGroup: Global retail technology provider offering planning, inventory, and analytics solutions frequently deployed alongside or integrated with retail ePOS systems. Comparable to AKB's Cegid ePOS service delivery because both serve the retail vertical with software deployment and ongoing support, though ToolsGroup is a software vendor rather than services provider.
Regional players
- WingArc1st Inc. Japanese enterprise software and IT services company with strong retail vertical focus on in-store analytics, dashboards, and digital signage. Comparable to AKB in serving Japanese retailers with technology deployment and ongoing support, but with proprietary products rather than pure reseller model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
AKB social profiles
Digital presenceAKB financial estimates
Financial estimateRevenue estimate
Valuation estimate
AKB leadership team
Management profileNumber of profiles
AKB funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
AKB M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about AKB
What does AKB do?
AKB Limited is a Tokyo-based managed IT services provider offering 24/7 infrastructure monitoring, IT helpdesk support, cybersecurity services, backup and recovery, retail ePOS deployment (Cegid), IP telephony (3CX), cloud video surveillance (Eagle Eye), and hospitality IT (GuestTek). The company implements and supports third-party enterprise technology platforms rather than developing its own software products, serving enterprise clients across Japan.
Is AKB a public or private company?
AKB is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was AKB founded?
AKB was founded in 1998. It employs 1 to 10 people.
Where is AKB based?
AKB is headquartered in Tokyo, Japan, in the Asia region.
How does AKB make money?
Four revenue lines are on record. Managed IT Services are the primary driver. The others are IT Helpdesk Services, retail & ePOS Services and installation Services.
Who are AKB's main competitors?
Broad incumbents on record are NEC Corporation, Fujitsu Limited, Internet Initiative Japan (IIJ), Itochu Techno-Solutions (CTC) and KDDI Corporation. Direct peers are Crosshead Co., Ltd. (Fujitsu group), BellTech Co., Ltd. and USEN-NEXT HOLDINGS. ToolsGroup is listed as an emerging player. WingArc1st Inc. is listed as a regional player.
Does AKB have an API?
No public API is recorded for AKB.
What industry is AKB in?
AKB's product category is Managed IT Services. Its primary akta.pro industry code is BPAAACAJ, AV/Collaboration & Unified Communications Support (VoIP, Video, UCaaS), with a secondary code of BPAHAFAA, Enterprise Risk Management (ERM) Advisory. Its NAICS code is 561621 and its SIC code is 8700.