SYNO

What SYNO does

SYNO Consulting Group AG is an independent German telecommunications and IT consulting company headquartered in Hamburg, operating as a privately held Aktiengesellschaft founded in 2013. The company positions itself as manufacturer-independent (herstellerunabhängig) and acts as a single point of contact for the entire telecommunications stack of business customers, serving over 2,000 companies across general business, industry, healthcare, and the social/welfare sector. Through its SYNO.care division, the firm operates as a strategic partner to German church and welfare organizations including Caritas, Diakonie Deutschland, EKD, Deutsche Bischofskonferenz, and WGKD. The customer base spans enterprise (Tempur, Remondis, Post Nord), municipal government (Stadt Böblingen), and nonprofit clients (Lebenshilfe, DRK Kreisverband Rems-Murr).

The portfolio is organized around a hub-and-spoke model anchored by two flagship managed services: CarePhone+ (360° mobile device management covering smartphones, tablets, MDM, data security, and support) and CarePBX+ (360° cloud telephone system covering planning, hardware, configuration, and ongoing service). These integrate with broader service categories in mobile communications (tariffs, carrier migration, device lifecycle management), fixed-line and collaboration (CloudPBX, Microsoft Teams telephony, Managed Direct Routing, UCC), and networking (Internet connectivity, site networking, SD-WAN, IoT/M2M, 5G campus networks). The portfolio is complemented by SYNO Kundenservice, security services (penetration testing, detection and response, security workshops), and consulting (ESG/sustainability, process optimization, cost optimization, technical concept, ITK-strategy). Technology is primarily a services-and-integration stack rather than proprietary software, drawing on partnerships with Deutsche Telekom, Vodafone, Telefónica o2, NFON, RingCentral, 1&1 Versatel, Apple Financial Services, Samsung, Wireless Logic/MDEX, Mobivisor, 1Global, ecotel, and Plusnet. The company is also a member of the iTeam system house network (370+ German IT system houses).

Revenue is generated through a mix of professional services (consulting), managed services (CarePhone+, CarePBX+, Managed SD-WAN, Managed WorkPlace, contract management), hardware sales/rental (smartphones, tablets), software licensing rental (cloud communications and collaboration tools), and transaction fees from telecommunications mediation with carriers. Pricing is custom and quote-based, structured as multi-year contracts tailored per customer. Distribution is direct B2B sales plus indirect channel via the iTeam network. Geographic scope is single-country (DACH), focused on Germany. Ownership is privately retained among founders/management; no external venture or private equity investment is disclosed, and there are no subsidiaries.

Name

SYNO

Legal name

SYNO Consulting Group AG

Website

https://syno.ag

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

51–100 employees

Short description

SYNO Consulting Group AG is a Hamburg-based independent German telecommunications and IT consulting firm serving 2,000+ business, healthcare, and social-welfare customers with manufacturer-independent consulting, carrier mediation, and managed services including mobile device management, cloud telephony, SD-WAN, and IoT connectivity.

Ownership category

akta.pro rank

Product category

Telecommunications Consulting and Managed Services

NAICS

Telecommunications Resellers (517121), Management Consulting Services (54161), Computer Systems Design and Related Services (54151)

SIC

Services-Management Consulting Services (8742), Services-Telephone Interconnect Systems (7385), Services-Help Supply Services (7363)

akta.pro primary industry

Service Desk & Help Desk Services (BPAEAJAA)

akta.pro secondary industry

Captive/Global In-House Center (GIC) Setup & Managed Services (BPAEAMAK)

Keywords

• Business telecommunications services
• Managed mobile communications
• Cloud telephony consulting
• IT network integration
• Telecom cost optimization

Headquarters

HQ city

Hamburg

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. Consulting Services: Independent advisory services for telecommunications strategy, cost optimization, process optimization, and technical conception.
2. Managed Services: Comprehensive managed services including CarePhone+ and CarePBX+ covering device and telephony management.
3. Equipment Rental and Sales: Sale or rental of electronics including smartphones and other telecommunications hardware.
4. Software Rental: Rental of software including cloud-based communication and collaboration tools.
5. Telecommunications Mediation: Mediation of IT and telecommunications service contracts with carriers including mobile and fixed-line services.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

SYNO is a Hamburg-based, carrier-independent telecommunications and ITK consulting and managed services provider that advises business customers on mobile, fixed-line, cloud telephony, internet, networking, and security, then implements and operates the chosen solutions across leading carriers and technology partners. Its two flagship bundled managed services are CarePhone+ (360° mobile device management) and CarePBX+ (360° cloud telephone systems), supported by a SYNO.care vertical for healthcare and welfare organizations.

Product overview

SYNO is an independent IT and telecommunications consulting company offering managed services and consulting for business communications. The portfolio is organized around a hub-and-spoke model with two flagship managed services: CarePhone+ (360° mobile device management covering smartphones, tablets, MDM, data security, and support) and CarePBX+ (360° cloud telephone system covering planning, hardware, configuration, and ongoing service). These core managed services integrate with broader service categories including Business Mobilfunk (tariffs, carrier migration, device lifecycle management), Festnetz & Zusammenarbeit (CloudPBX, Microsoft Teams telephony, Direct Routing, UCC), and Internet & Vernetzung (Internet connectivity, site networking, SD-WAN, IoT/M2M, 5G campus networks). The portfolio is complemented by SYNO Kundenservice (customer support and technical support), Security services (penetration testing, detection and response, security workshops), and Consulting (ESG & sustainability, process optimization, cost optimization, technical concept, ITK strategy). SYNO.care provides specialized services for the healthcare and social welfare sector.

Differentiator

Problem solved

Functional benefit

Brands

• SYNO.care: A specialized business division serving the social and healthcare sector, working with associations, organizations, and companies in welfare, churches, Diakonie, and Caritas.

Products and services

• CarePhone+ 360-degree managed service covering smartphone and tablet provisioning, mobile device management (MDM) implementation, data privacy and security, support, and sustainability for business mobile communications.
• CarePBX+ 360-degree cloud telephone system managed service covering planning, hardware procurement, configuration, implementation, training, and ongoing service for cloud-based PBX solutions.
• Business Mobilfunk Mobile communications services for businesses including mobile tariffs, framework agreements, carrier migration, device lifecycle management, and mobile device management, resold across Deutsche Telekom, Vodafone, and Telefónica o2.
• CloudPBX / Telefonanlagen Cloud-based telephone systems and virtual PBX solutions for modern business communications, leveraging partners such as NFON and RingCentral.
• Unified Communication and Collaboration (UCC) Integrated communication and collaboration solutions combining multiple channels and tools into a unified enterprise communications environment.
• Internet-Anbindung (Internet Connectivity) Internet connectivity solutions providing reliable broadband access for business locations via partners such as 1&1 Versatel, Plusnet, and ecotel.
• Standortvernetzung (Site Networking) Site-to-site networking solutions connecting multiple business locations with secure, reliable data communications.
• Managed SD-WAN Fully managed software-defined wide area networking service providing intelligent network management and optimization across multiple sites.
• IoT & M2M Internet of Things and machine-to-machine communication solutions for connected devices and automated processes, delivered via Wireless Logic/MDEX.
• 5G Campus Netzwerk Private 5G campus network solutions for businesses requiring dedicated high-speed, low-latency wireless connectivity at a site.
• Managed WorkPlace Managed workplace service outsourcing IT and communications tasks to free up internal focus on core business activities.
• Vertragsmanagement (Contract Management) Contract management services for telecommunications and IT services, handling administration and optimization of carrier and vendor agreements.
• SYNO Kundenservice Comprehensive customer service including named-account support, technical support, and individual outsourcing solutions for IT and telecom infrastructure.
• Netzwerk Penetrations-Tests (Network Penetration Testing) Network penetration testing services identifying vulnerabilities and security weaknesses in customer IT infrastructure.
• Detection and Response Security monitoring and incident response services for detecting and responding to cyber threats across customer environments.
• Security Workshops Security awareness and training workshops delivered to organizations to improve cybersecurity preparedness among staff.
• SYNO.care Specialized IT and telecommunications service bundle for healthcare and social welfare organizations, including partnerships with churches, Diakonie, and Caritas.
• ESG & Nachhaltigkeit Consulting Environmental, social, and governance (ESG) and sustainability strategy consulting services.
• Prozessoptimierung (Process Optimization) Business process optimization consulting aimed at improving operational efficiency of IT and telecom-related workflows.
• Kostenoptimierung (Cost Optimization) Cost optimization consulting for telecommunications and IT infrastructure spending, including tariff benchmarking and contract restructuring.
• Technische Konzeption (Technical Concept) Technical concept and design consulting for IT and telecommunications projects, covering architecture, vendor selection, and rollout planning.
• ITK-Strategie (ITK Strategy) ITK (information, telecommunications, and collaboration) strategy development and planning services for business customers.

Named customers9 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

20 partnerships are on record, tiered core and minor.

• Deutsche TelekomcoreTechnology or IntegrationSYNO is a Telekom Business Partner, reselling and implementing Deutsche Telekom mobile and fixed-line services to business customers.
• VodafonecoreTechnology or IntegrationSYNO offers Vodafone telecommunications services including mobile contracts and business solutions.
• Telefónica o2coreTechnology or IntegrationSYNO provides Telefónica o2 mobile services and tariffs to business customers.
• NFONcoreTechnology or IntegrationSYNO offers NFON cloud PBX and telephone system solutions as part of their unified communications portfolio.
• RingCentralcoreTechnology or IntegrationSYNO provides RingCentral unified communications and collaboration solutions.
• 1&1 VersatelcoreTechnology or IntegrationSYNO offers 1&1 Versatel internet connectivity and networking services.
• Apple Financial ServicescoreTechnology or IntegrationSYNO provides Apple device financing and leasing through Apple Financial Services.
• SamsungcoreTechnology or IntegrationSYNO offers Samsung smartphones and devices for business customers.
• iTeamcoreChannel Partner/ Reseller/ DistributorSYNO is a member of the iTeam system house network, the largest association of independent mid-sized IT system houses in Germany with over 370 member companies and 10,000 employees. iTeam provides resources and knowledge sharing across the network.
• EcoVadisminorOthersSYNO has received EcoVadis certification for sustainability, confirming their commitment to environmental, ethics, and social responsibility.
• Wireless Logic/MDEXcoreTechnology or IntegrationSYNO provides IoT and M2M connectivity solutions through Wireless Logic/MDEX.
• PlusnetcoreTechnology or IntegrationSYNO offers Plusnet internet and networking services.
• ecotelcoreTechnology or IntegrationSYNO provides ecotel telecommunications services.
• MobivisorcoreTechnology or IntegrationSYNO offers Mobivisor device management and monitoring solutions.
• 1GlobalcoreTechnology or IntegrationSYNO provides 1Global international telecommunications services.
• CaritascoreStrategic or Co-development PartnerSYNO.care works with Caritas, providing specialized telecommunications solutions for the Catholic social welfare organization.
• Diakonie DeutschlandcoreStrategic or Co-development PartnerSYNO.care partners with Diakonie Deutschland (Protestant welfare organization) to provide tailored ITK solutions.
• EKD (Evangelische Kirche in Deutschland)coreStrategic or Co-development PartnerSYNO provides telecommunications services for the Protestant Church in Germany.
• Deutsche BischofskonferenzcoreStrategic or Co-development PartnerSYNO provides telecommunications services for the German Bishops' Conference.
• WGKD (Wirtschaftsgesellschaft der Kirchen in Deutschland)coreStrategic or Co-development PartnerSYNO partners with WGKD, the economic society of churches in Germany, to provide telecommunications solutions.

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• T-Systems: Deutsche Telekom's enterprise IT services arm offering large-scale managed communications, cloud, and security to enterprise and public-sector customers. Overlaps SYNO in telecom managed services but at substantially larger scale and broader portfolio.
• Computacenter: UK-headquartered enterprise IT infrastructure provider with strong German presence, offering managed workplace, networking, and unified communications. Comparable on managed communications services for enterprise customers but at much larger scale.
• Telefónica Deutschland (o2): Major German mobile carrier whose business tariffs and connectivity SYNO resells. Comparable end-customer base in German B2B mobile/fixed-line, but Telefónica sells direct whereas SYNO provides the independent advisory layer.
• Vodafone Germany: Major German carrier providing mobile, fixed-line, and unified communications services that SYNO resells and integrates. Overlaps in target customers and core connectivity products but operates at carrier scale with direct enterprise sales.

Regional players

• ecotel: German B2B telecommunications provider offering cloud PBX, SIP trunking, and managed connectivity to mid-market customers. Comparable in Germany-only B2B telecom services focus, though ecotel owns network assets whereas SYNO is a services overlay.
• Plusnet (1&1 Versatel): German business connectivity and internet provider whose services SYNO resells. Comparable German B2B telecom customer base and network/connectivity portfolio, though Plusnet owns infrastructure and competes partly with SYNO's carrier partners.

Direct peers

• NFON: Munich-based cloud PBX and UCC provider whose products SYNO resells and integrates. Comparable in cloud telephony technology stack and German mid-market customer base, though NFON is product-led and SYNO is service-led.
• Ratiodata: German IT services firm specializing in serving banks, churches, and welfare organizations — directly overlapping with SYNO.care's social/healthcare vertical focus and Mittelstand customer profile.
• CANCOM: German-headquartered IT services provider offering managed services, cloud, and workplace solutions to mid-market and enterprise customers. Directly comparable in B2B managed IT services go-to-market across Germany and DACH.
• Bechtle: One of Europe's largest IT system houses with deep German Mittelstand coverage, providing IT services, hardware, and managed workplace offerings. Highly comparable business model to SYNO's ITK consulting and managed services portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xxing.com/companies/synoconsultinggroupag
• Facebookfacebook.com/syno.group.de
• LinkedInlinkedin.com/company/syno-ag

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SYNO