Rimborsoalvolo.it

What Rimborsoalvolo.it does

Rimborso al Volo S.r.l. is an Italy-based, privately held passenger rights claims management firm founded in 2009 and headquartered in Rome. The company assists individual airline passengers in recovering compensation for flight disruptions — including delays of three or more hours, cancellations, denied boarding due to overbooking, and lost or delayed baggage — under EU Regulation 261/2004 and the Montreal Convention. Compensation amounts claimed range up to €600 for delay/cancellation/overbooking and up to €1,100 for lost baggage. The service is delivered through a web-based self-service platform where customers submit flight details and supporting documents; the company then manages all airline correspondence and, if necessary, legal action.

The company's product portfolio centers on its contingency-fee claims service and is augmented by two add-on modules: "Check My Flight," an automated flight monitoring service launched in April 2025 that alerts passengers via email and WhatsApp when disruptions occur and proactively flags eligibility for compensation, and "Rimborso Express," an instant-payout option where the customer assigns their credit claim to Rimborso al Volo in exchange for a 50% immediate payment. The firm also publishes educational content on passenger rights, maintains airline-specific guidance pages for 14 major carriers, and operates an English-language version of its site for international passengers.

Rimborso al Volo operates exclusively on a no-win, no-fee basis, charging a transaction-based percentage of compensation recovered. The fee was increased from 25% to 30% (inclusive of VAT) for cases opened from January 7, 2026. Distribution is direct-to-consumer through the website, supported by SEO, a blog, social media channels (Facebook, Instagram, YouTube), earned media coverage in major Italian outlets (RaiNews24, Corriere della Sera, SkyTg24, Ansa, La Repubblica, among others), and a referral program ("CODICE AMICO") offering Amazon gift cards to referrers. The firm is a member of Passenger Rights Advocates EU and received the AGCM Rating di Legalità in 2024.

Name

Rimborsoalvolo.it

Legal name

Rimborso al Volo S.r.l.

Website

https://rimborsoalvolo.it

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

Rimborso al Volo is a Rome-based passenger rights claims management firm, founded in 2009, that helps individual airline passengers recover compensation for flight delays, cancellations, overbooking, and lost baggage under EU Regulation 261/2004 on a no-win, no-fee contingency basis.

Ownership category

akta.pro rank

Headquarters

HQ city

Rome

HQ country

Italy

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Marketing or Sales, Technology or R&D, Operations, Others

Revenue model

1. Contingency Fee (Standard Service): The company operates on a 'no-win, no-fee' contingency model. For cases opened from January 7, 2026, the company charges 30% (including VAT) of the compensation amount received from the airline, whether settled out of court or by judicial ruling. If the claim is unsuccessful, the client pays nothing.
2. Rimborso Express (Immediate Payout): Under the Rimborso Express option, the customer receives an immediate 50% payout of the regulatory compensation amount by assigning/ceding their credit claim to the company. The company then pursues the full amount from the airline directly.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Rimborso al Volo is an Italian passenger rights claims management service that assists individual airline passengers in obtaining compensation for flight disruptions (delays of 3+ hours, cancellations, overbooking) under EU Regulation 261/2004, as well as lost/delayed baggage claims under the Montreal Convention. The company operates on a no-win, no-fee contingency basis, charging 30% (effective January 7, 2026) of the compensation amount recovered, and manages the entire claims process from eligibility verification through airline communications and potential legal action.

Product overview

Rimborso al Volo is a passenger rights advocacy service operating since 2009 that helps travelers claim compensation for flight disruptions. The core offering includes handling compensation claims for delayed, cancelled, or overbooked flights, as well as lost or delayed baggage under EU Regulation 261/2004 and the Montreal Convention. The main platform is supplemented by a 'Check my flight' monitoring service for proactive flight tracking and a 'Rimborso Express' instant payout option. The company operates on a no-win, no-fee basis, charging 30% commission on successful claims (updated from 25% as of January 2026). The service includes dedicated guidance pages for 14 major airlines and maintains an informational blog about flight disruptions.

Differentiator

Problem solved

Functional benefit

Products and services

• Compensation for Delayed Flight (Risarcimento per Volo in Ritardo) Service to claim compensation up to €600 for flight delays exceeding 3 hours under EU Regulation 261/2004, including assistance with extra expenses incurred. Targeted at individual airline passengers.
• Compensation for Cancelled Flight (Risarcimento per Volo Cancellato) Service to claim financial compensation (€250-€600) and full ticket refunds when flights are cancelled by airlines under EU Regulation 261/2004. Targeted at individual airline passengers.
• Compensation for Overbooking (Risarcimento per Volo in Overbooking) Service to claim compensation up to €600 when passengers are denied boarding due to airline overbooking under EU Regulation 261/2004. Targeted at individual airline passengers.
• Lost Baggage Compensation (Risarcimento per Bagaglio Smarrito) Service to claim compensation up to €1,100 for lost, damaged, or delayed baggage under the Montreal Convention. Targeted at individual airline passengers.
• Delayed Baggage Delivery Compensation (Ritardata Consegna del Bagaglio) Service to claim compensation when baggage arrives late at the destination, up to €250-€600 depending on flight distance. Targeted at individual airline passengers.
• Airline Ticket Refund (Rimborso Biglietto) Service to recover full refunds for unused airline tickets due to cancellations or other disruptions. Targeted at individual airline passengers.
• Rimborso Express (Express Refund) Instant payout option where customers receive 50% of their compensation immediately via credit assignment, bypassing the standard legal process timeline. The company then pursues the full amount from the airline directly. Targeted at individual airline passengers seeking immediate compensation.
• Check My Flight (Flight Monitoring) Intelligent monitoring service that automatically tracks flight status and alerts customers via email and WhatsApp about delays or cancellations, with proactive compensation eligibility information. Passengers register their flight details in advance to receive disruption alerts. Targeted at individual airline passengers.

Quantifiable outcome

• Compensation of up to €600 for flight delays of 3+ hours, cancellations, and overbooking; up to €1,100 for lost baggage; up to €250-€600 for delayed baggage

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• 3BeeminorStrategic or Co-development Partner · 1 June 20243Bee is an Italian naturetech company specializing in biodiversity monitoring and protection. As part of its environmental sustainability commitment aligned with UN Sustainable Development Goals (SDGs), Rimborso al Volo partners with 3Bee to offer clients who have successfully obtained compensation an adoption of either a beehive (for flights under 1,500 km) or a nectar-producing tree (for flights over 1,500 km), which the passenger can monitor in real time for one year. This initiative aims to offset environmental impact and promote biodiversity conservation.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• ClaimCompass: European flight compensation service with active Italian-market operations. Directly comparable in service scope (delays, cancellations, baggage) and contingency-fee pricing.
• SkyRefund: European (Italian-founded) flight compensation service with self-service online claims platform. Highly comparable in product surface area and target customer base, including Italian passengers.
• AirHelp: Global market leader in EU261 flight compensation claims, operating in 30+ countries including Italy. Directly comparable business model (contingency fee on successful claims) and the primary competitive threat for any Italian flight claims firm.
• Refundmore: European flight compensation claim firm offering a no-win-no-fee service for delays, cancellations, and overbooking under EU261. Comparable online self-service model.
• EUclaim: Dutch-headquartered flight compensation claim firm serving EU passengers, including Italians. Operates the same EU261-based claim recovery model.
• AirRefund: European flight compensation service targeting passengers affected by delays, cancellations, and denied boarding. Operates a similar contingency-based model in the EU market.
• Compensation2Go: Italy-focused flight compensation service with a similar contingency-fee model and online claims workflow. A close head-to-head competitor in the Italian market.
• Flightright: German-headquartered flight compensation claim service with active EU-wide operations including Italy. Closely mirrors Rimborso al Volo's contingency-fee model and is among the most recognized EU261 claim brands.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCmG8RqK8TqDxkHW92ZS-iEQ
• Facebookfacebook.com/rimborsoalvolo
• Instagraminstagram.com/rimborsoalvolo.it
• Xx.com/RimborsoalVolo
• LinkedInlinkedin.com/company/rimborso-al-volo

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Rimborsoalvolo.it