Kelley Imaging Systems

What Kelley Imaging Systems does

Kelley Imaging Systems (doing business as Kelley Create) is a privately held managed services provider headquartered in Kent, Washington, founded in 1974 and operating 35+ office locations across Washington, Oregon, California, Alaska, Hawaii, Idaho, and Montana. The company serves mid-market and enterprise customers with a four-pillar portfolio: IT and Cloud Solutions, Security Solutions, Automation Solutions, and Printing and Sending Solutions. Its underlying technology stack includes HIPAA-compliant secure cloud fax (KCloudFax), DocuWare-based enterprise content management and AP automation, Pitney Bowes SendPro mailing and shipping platforms, Microsoft 365/Azure/Copilot environments, managed print fleets from Xerox and HP, and 24/7 managed detection and response security monitoring.

The customer base spans healthcare (dialysis, hospitals, multi-clinic networks, air ambulance), K-12 and higher education, multi-state restaurant franchise operations, county government, legal, manufacturing, and SMB segments. Documented engagements include enterprise-scale deployments such as AP automation for Pacific Bells' 250+ Taco Bell restaurants across nine states, secure fax for HealthPoint's 19-clinic network processing 20,000 pieces of health information weekly, and managed print for school districts operating 60+ printers across multiple campuses.

The business model combines recurring managed services contracts (IT support, cybersecurity monitoring, AP automation subscriptions) with hardware revenue (copier and printer leases, wide format equipment sales) and professional services for implementation and integration. The company operates an enterprise field sales motion targeting multi-location organizations, with a case-study-driven content marketing approach and no publicly disclosed pricing. Revenue is generated through a mix of subscription/recurring, managed services, hardware sales, and professional services streams across the four solution pillars.

Name

Kelley Imaging Systems

Legal name

Kelley Create

Website

https://kelleyimaging.com

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

101–250 employees

Short description

Kelley Imaging Systems (DBA Kelley Create) is a Pacific Northwest managed services provider founded in 1974, delivering IT, security, automation, and print/sending solutions across 35+ offices in seven states to mid-market and enterprise customers in healthcare, education, franchise, government, and manufacturing.

Ownership category

akta.pro rank

Headquarters

HQ city

Kent

HQ country

United States

HQ region

North America

Offices41 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Managed IT Services: Ongoing managed IT services including cloud solutions, cybersecurity, networking, data backup/disaster recovery, and IT procurement. Provided through recurring service agreements with enterprise and mid-market clients.
2. Managed Print Services: Managed print services including copiers, printers, wide format printers, supplies, and maintenance. Revenue from equipment leases, supplies, and service contracts.
3. Security Solutions: Cybersecurity services including managed detection and response, vulnerability assessment, firewall solutions, and physical security. Recurring security monitoring and professional services.
4. Automation Solutions: Business process automation, intelligent document processing, accounts payable automation, digital forms, enterprise content management (DocuWare), and secure fax solutions. Implementation services and ongoing subscriptions.
5. Mailing and Sending Solutions: Cloud-based sending solutions processing USPS, UPS, and FedEx with centralized cost tracking and commercial pricing discounts. Eliminates postage meter rentals and reduces shipping costs by 15-20%.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

Kelley Imaging Systems (operating as Kelley Create) is a Pacific Northwest managed services provider delivering four core solution pillars: IT & Cloud Solutions, Security Solutions, Automation Solutions, and Printing & Sending Solutions. The company sells and supports office equipment (copiers, printers, wide format printers), implements and manages third-party software platforms (Microsoft 365/Azure, DocuWare, Pitney Bowes), and delivers ongoing managed services including 24/7 cybersecurity monitoring, cloud fax, mailing/shipping automation, and AP automation to multi-location organizations across Washington, Oregon, California, Alaska, Hawaii, Idaho, and Montana.

Product overview

Kelley Imaging Systems (operating as Kelley Create) is a regional technology solutions provider offering a portfolio-based architecture organized into four core service pillars: IT & Cloud Solutions, Security Solutions, Automation Solutions, and Printing & Sending Solutions. These are supported by specialized modules including Managed Detection & Response, Intelligent Document Processing, Accounts Payable Automation (powered by DocuWare), Secure Cloud Fax, Microsoft Copilot AI, Enterprise Content Management, and Cloud-Based Sending Solutions (processing USPS, UPS, and FedEx). The company also distributes hardware including copiers, printers, wide format printers, and scanners from manufacturers such as Xerox, HP, KIP, and Seiko. Solutions are delivered through managed services engagements with ongoing support, implementation, and training across more than 35 locations in Alaska, California, Hawaii, Idaho, Montana, Oregon, and Washington.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• AP automation saves 40 hours per week through automated invoice scanning, coding, and approval
• +2 more outcomes

Named customers26 records

Segments8 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature3 records

Partnerships

Five partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationMicrosoft partnership providing Office 365, Microsoft Copilot AI, and Microsoft Azure solutions as part of comprehensive cloud and IT services offerings. Kelley Create implements and supports Microsoft's productivity and cloud platforms for enterprise clients.
• DocuWarecoreTechnology or IntegrationDocuWare enterprise content management platform used for accounts payable automation and document processing solutions. Kelley Create implements DocuWare for multi-location organizations to digitize approval workflows.
• Pitney BowescoreTechnology or IntegrationPitney Bowes mailing and shipping solutions including P1550 postage meters and SendPro Online postage generation. Cloud-based sending solutions processing USPS, UPS, and FedEx.
• XeroxcoreTechnology or IntegrationXerox production printing equipment including Versant 3100, Versant 180, and Primelink C60/C70 presses for commercial print and higher education partners.
• HPcoreTechnology or IntegrationHP printing solutions including PageWide XL wide format printers and Designjet wide format equipment for architecture, engineering, and construction partners.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• CompuCom: National managed IT services provider covering endpoint management, networking, cloud, and cybersecurity for enterprise customers. Comparable on the IT services and security pillars but serves a larger enterprise tier and lacks the print/mailing legacy.
• CDW: Large national IT solutions and managed services provider spanning cloud, security, networking, and hardware procurement. Overlaps with Kelley Create's IT & Cloud and Security pillars, but at vastly greater scale and with a national, not regional, footprint.

Direct peers

• Marco Technologies: Regional managed services provider offering managed print, IT, cloud, and security to mid-market organizations. Closely analogous business model with multi-state office footprint built through acquisition.
• Xerox Business Solutions: Production and managed print services division of Xerox. Kelley Create is itself a Xerox reseller (Versant presses), but Xerox Business Solutions competes for the same managed print and document services contracts at the enterprise level.
• Pacific Office Automation: Beaverton, Oregon-based regional managed print, IT, and document management provider covering the Pacific Northwest. Most direct regional competitor given shared geography, vertical mix (healthcare, education, government), and managed services model.
• Ricoh USA: Major managed print services and digital workplace provider with overlapping offerings in document management, cloud, and workflow automation. Direct competitor for multi-location enterprise and healthcare print/IT contracts.
• Konica Minolta Business Solutions: Global managed print, document management, and IT services provider. Directly comparable as a competitor offering managed print services, document workflow automation, and IT services to mid-market and enterprise customers across multiple verticals.
• Gordon Flesch Company: Midwest-headquartered regional managed print, document, and IT services provider with a similar mix of copier/printer hardware, managed IT, and business process automation for SMB and enterprise customers.
• Sharp Electronics Business Division: Offers managed print services, copier/printer hardware, and IT/workflow solutions to mid-market and enterprise customers. Closely aligned with Kelley Create's print and automation pillars.
• Toshiba Business Solutions: Provides managed print services, multifunction hardware, and document management solutions. Competes head-to-head in the print/office imaging and managed services space.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@kelleycreate
• Facebookfacebook.com/kelleyimagingsystems
• LinkedInlinkedin.com/company/1154008
• Instagraminstagram.com/kelleycreate
• Xx.com/kelleyimaging

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kelley Imaging Systems