New Wave Workspace

What New Wave Workspace does

New Wave Workspace is a UK-based (Bristol) SaaS provider founded in 2016 that delivers a unified workspace management platform — branded 'One App' — for hybrid work environments. The platform consolidates nine functional modules into a single application accessible via iOS, Android and web and localised in six languages: resource booking (meeting rooms, hot-desks, smart lockers, parking), visitor management, ESG tracking, smart analytics, catering, ticket tracker, digital services catalogue, facilities concierge, and predictive intelligence (New Wave NextGen). The company targets large enterprises and Fortune 1000 organisations across Banking & Financial Services, Legal, Higher Education, Hospitality, Healthcare and Corporate verticals, with named customers including Itaú, Vale, Qualicorp, Logicalis, George Brown College and Palm Bay.

The product is built on AWS infrastructure using RDS MySQL and integrates natively across the Microsoft 365 suite (Microsoft Graph, Outlook, Teams, Power BI, Entra ID), Cisco Webex/Navigator, Crestron room and desk scheduling hardware, multiple ITSM platforms (ServiceNow, Freshservice, BMC Helix, Jira, ZenDesk, GLPI) and IoT ecosystems (HVAC, smart lockers, access control). A distinctive onboarding process converts customer floor plans into interactive 3D digital twins. The platform holds SOC 2 Type 2, ISO 27001 and GDPR compliance certifications, and the predictive intelligence layer combines human behaviour data, IoT signals and external context into what-if scenario modeling for workplace strategy.

The company operates a sales-led, enterprise-focused go-to-market with quote-based subscription pricing on annual cadence, direct field sales through Book-a-Demo CTAs, and a channel network of more than 60 global resellers. Distribution is supplemented by the Avanade strategic partnership (announced 2026-06-30) for financial services co-selling. The company is privately held with no disclosed funding rounds or institutional investors; headcount sits at 11–50 employees and leadership comprises CCO Nica Faustino and Head of Product & Operations Kelly Koblun (promoted May 2024).

Name

New Wave Workspace

Legal name

New Wave Workspace

Website

https://newwaveworkspace.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

New Wave Workspace is a UK-based SaaS provider of a unified workspace management platform ('One App') that consolidates room booking, visitor management, ESG tracking, analytics, catering and ticketing for enterprise hybrid work environments across Banking, Legal, Healthcare, Hospitality, Higher Education and Corporate sectors.

Ownership category

akta.pro rank

Product category

Workspace Management Software

NAICS

Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Hybrid Work Enablement & Desk/Room Booking Operations (BPABAFAH)

akta.pro secondary industries

Remote Access, Virtual Workspaces & Digital HQ (BPAMAMAL), IT Workflow Automation & Orchestration Platforms (HDAEALAF)

Keywords

• Workspace management software
• Hybrid work platform
• Visitor management system
• Resource booking software
• Smart office analytics

Headquarters

HQ city

Bristol

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Subscription-based SaaS: Cloud-based workspace management platform delivered as a subscription service. Pricing likely per user/seat or per organization tier based on features and scale. Customers book demos for pricing discussions.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

New Wave Workspace sells a unified cloud-based SaaS platform, branded as the "One App," that consolidates hybrid-work capabilities — including meeting room and resource booking, visitor management, ESG tracking, catering, ticketing, digital services, and smart analytics — into a single mobile and web application for enterprise customers. The platform integrates with Microsoft 365, Microsoft Graph, Crestron, Cisco Webex, ServiceNow, IoT sensors and access control/HVAC systems, and is offered with a 3D digital twin onboarding experience and a predictive intelligence ("New Wave NextGen") layer for workspace optimization.

Product overview

New Wave Workspace is a unified workspace management platform delivered as a single app (New Wave One App) that integrates multiple modules into one cohesive system. The core platform provides Resource Booking (intelligent meeting room scheduling, hot-desking, smart lockers, parking, colleague finder) and Visitor Management, supplemented by the Bookings Management/Facilities Concierge module for reception-controlled centralized operations. Additional modules include ESG (environmental/social/governance tracking), Digital Services (mail room, expenses, travel, time sheets), Smart Analytics (human data + IoT + Microsoft Graph dashboards, including NextGen predictive intelligence), Ticket Tracker (work order management with ITSM integration), and Catering (integrated with room bookings). The platform is available for iOS, Android, and web in multiple languages, and is built on AWS infrastructure.

Differentiator

Problem solved

Functional benefit

Brands

• One App: The company's flagship unified workspace platform that brings together resource booking, visitor management, digital services, ESG tracking, analytics, catering, and ticket tracking into a single application for hybrid work management.

Products and services

• New Wave One App The central unified application of New Wave Workspace — a single app bringing together resource booking, visitor management, ESG, digital services, ticket tracking, smart analytics, catering, and integrations into one seamless workspace platform for hybrid work management. Sold to enterprise and mid-market organizations across Banking, Legal, Healthcare, Hospitality, Higher Education, and Corporate verticals.
• Resource Booking Centralized booking management module for intelligent meeting room scheduling, hot-desking and hoteling desks, smart locker booking, parking management, and colleague location finder. Includes a Scheduling Assistant that aligns organiser, attendee, and Office 365 calendar availability. Aimed at enterprise facilities, workplace, and IT teams managing hybrid work environments.
• Visitor Management End-to-end digital visitor workflow covering pre-registration, seamless check-in via kiosk/QR code/digital pass, real-time host notifications, customizable security workflows (NDA signing, ID verification), emergency management, and departure tracking. Designed for enterprise reception, security, and front-of-house teams.
• Smart Analytics Analytics platform bringing together human data, IoT insights, and Microsoft Graph to create an ecosystem of actionable intelligence. Provides customizable dashboards for employees and managers, enabling data-driven decisions across facility, HR, IT, and executive functions. Sold to enterprise customers seeking space utilization and workplace analytics.
• ESG Environmental, Social, and Governance module enabling organizations to track CO2 emissions from commuting and office activities, monitor electricity and water consumption, measure indoor air quality, support DEIB initiatives, and provide centralized ESG dashboards for CxO decision-making. Targeted at enterprises pursuing sustainability certifications and regulatory compliance.
• Digital Services Digital Services Catalogue module digitizing manual workplace processes — mail room management (parcel tracking and automated notifications), expense reimbursement workflows, travel request management, time sheet reporting, and custom digital forms and approval workflows. Used by enterprise facilities, HR, and operations teams to replace fragmented manual processes.
• Ticket Tracker Work order and issue management module for capturing, tracking, and resolving service requests across IT and facilities. Features real-time ticket status updates, communication between users and service providers (including Microsoft Teams), integration with ITSM platforms, and analytics for preventive maintenance. Targets enterprise IT and facilities teams.
• Catering Catering module integrated with room bookings and visitor management, enabling custom catering menus, automated order routing to catering teams, cost tracking and internal chargebacks, and real-time updates when meeting details change. Used by enterprise hospitality, facilities, and meeting coordinators.
• Bookings Management (Facilities Concierge) Reception-controlled, centralized room booking platform purpose-built for Front-of-House and Facilities teams. Features drag-and-drop room management, service-led bookings (catering, IT, support tied to reservations), customizable email communications, and a tablet-based concierge interface with real-time check-in, check-out, and no-show detection. Targeted at front-of-house and facilities reception teams.
• New Wave NextGen (Predictive Intelligence) Next-generation predictive intelligence layer within Smart Analytics that connects human behavior, building performance, and external context into a unified predictive system. Enables 'what if' scenario modeling for workplace strategy, corporate real estate, and facility management decisions, allowing shifts from reactive to anticipatory operations. Sold as an add-on to enterprise customers running Smart Analytics.

Quantifiable outcome

• Reduced scheduling chaos and immediate improvements in meeting room and catering management
• +4 more outcomes

Named customers10 records

Segments6 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration24 records

AI capability3 records

Feature10 records

Partnerships

16 partnerships are on record, tiered core, key and standard.

• AvanadecoreStrategic or Co-development Partner · 30 June 2026Partnership brings workplace operations together on a single platform for financial institutions. Avanade is a leading professional services firm specializing in Microsoft ecosystem solutions. Joint go-to-market helping firms deliver exceptional client experiences while improving efficiency, governance and operational visibility for financial services sector.
• CrestroncoreTechnology or IntegrationNative integration with Crestron room scheduling solutions including enterprise-grade scheduling panels, RFID, occupancy sensors, and illuminated availability indicators. Crestron Desk Scheduling and Desk Touch/Q panels integrate with New Wave Workspace for hot-desking and hoteling. Global Director Technology Alliances interview with Crestron leadership demonstrates deep partnership.
• Cisco Webex / Cisco NavigatorcoreTechnology or IntegrationNative integration with Cisco Webex and Cisco Navigator for intelligent room scheduling. Combines powerful scheduling capabilities with Cisco's industry-leading video conferencing and room management technologies.
• MicrosoftcoreTechnology or IntegrationFull Microsoft integration suite including Microsoft Graph (intelligent meeting room scheduling), Outlook (calendar sync), Teams (collaboration), Power BI (analytics), and Entra ID (authentication with MFA support).
• ServiceNowkeyTechnology or IntegrationITSM integration allowing New Wave Workspace to capture workplace-specific issues and feed them into ServiceNow ITSM pipeline for enterprise ticketing workflows.
• FreshservicekeyTechnology or IntegrationITSM integration partner enabling New Wave Workspace to capture workplace-specific issues and feed them into FreshService ITSM pipeline.
• BMC HelixkeyTechnology or IntegrationITSM integration partner enabling New Wave Workspace to capture workplace-specific issues and feed them into BMC Helix ITSM pipeline.
• SlackstandardTechnology or IntegrationIntegration with Slack for notifications when visitors arrive, enabling real-time communication and team coordination.
• WhatsAppstandardTechnology or IntegrationIntegration with WhatsApp for visitor notifications and communication channels.
• ZenDeskstandardTechnology or IntegrationITSM integration partner for ticketing workflows.
• JirastandardTechnology or IntegrationIntegration with Jira for project tracking and issue management workflows.
• GLPIstandardTechnology or IntegrationOpen-source ITSM integration partner for ticketing workflows.
• Desk ManagerstandardTechnology or IntegrationDesk booking and management solution integration.
• EcaplanstandardTechnology or IntegrationWorkspace management integration partner.
• Armarios InteligentesstandardTechnology or IntegrationSmart locker integration partner for IoT-enabled storage solutions.
• MagikeystandardTechnology or IntegrationAccess control integration partner for visitor and employee access management.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Robin: Desk booking, room scheduling, and workplace analytics SaaS; direct hybrid-work management competitor with similar feature surface (desk booking, room booking, occupancy analytics).
• Condeco: Workspace scheduling and utilization software; overlaps with Resource Booking module and is commonly evaluated alongside New Wave by enterprises.
• iOFFICE (Eptura): Workplace experience and facilities management platform; competes head-to-head in space management, visitor management, and employee experience.
• Envoy: Visitor management and workplace software leader; overlaps directly with New Wave's visitor management, desk booking, and delivery management modules.
• SpaceIQ: Workplace and space management platform with hot desk booking, room scheduling, and utilization analytics targeting hybrid work deployments.
• EMS Software (Accruent): Workplace and meeting management software offering room booking, desk booking, and event management used by universities and corporates — overlapping with New Wave's higher education and corporate focus.
• OfficeSpace Software: Space management and hybrid work scheduling SaaS; comparable desk booking, room booking and workplace analytics offering targeting mid-market and enterprise.

Broad incumbents

• Microsoft (Teams / Places): Already integrated into New Wave's stack but also developing competing workplace/Places features within Teams; the most consequential broad incumbent in the space.
• FM:Systems: Workplace management and IWMS vendor offering space management, booking, and utilization analysis for corporate real estate teams, often a substitute for New Wave in larger deployments.
• Cisco (Webex / Cisco Spaces): Broad incumbent with native workplace scheduling, room booking (via Cisco Navigator), and occupancy services — competing on hardware-adjacent integrations and enterprise breadth.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/newwavewkspace
• LinkedInlinkedin.com/company/newwaveapps

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about New Wave Workspace