Dawaa24

What Dawaa24 does

Dawaa24 LLC is a Dubai-headquartered digital healthcare platform founded in 2020 that combines telehealth, telepharmacy, insurance management, medical coding, and AI-enabled analytics into a single product family. The company's core technology stack is the Nano Health Suite, comprising four modules — Nano DRG (Diagnosis Related Group classification with 100% accurate assignment), Nano IMS (web-based insurance management with rules engine and broker portal), Nano MED (ICD-10-CM/PCS, CPT, HCPCS medical coding and billing with claim scrubbing), and Nano EMR (electronic medical records with drug interaction checks, e-signature, and patient gateway) — supported by Dawaa Telehealth (video consultations), Dawaa Telepharmacist (remote pharmaceutical care), and a set of production-grade RESTful Healthcare APIs for eligibility, claims, fraud detection, and patient engagement. The company states it has processed 20M+ insurance claims, serves 30,000+ business clients and 5M+ patients, and operates across 33+ countries with offices in the UAE, Saudi Arabia, Canada, and Syria.

Dawaa24 monetizes across multiple revenue streams: SaaS subscriptions for Nano IMS sold to insurance companies and third-party administrators; transaction-fee Pharmacy Benefit Management via a 3,000+ pharmacy network in the UAE; usage-based fees for its Healthcare APIs; subscription-based telehealth and telepharmacy services delivered through its mobile app on Google Play and App Store; a subscription Chronic Care Management Programme; and professional services for pharmaceutical companies. The go-to-market is hybrid: product-led growth via mobile app for individuals and channel-partner distribution through pharmacies, complemented by enterprise direct sales and event-driven demand generation (notably Arab Health 2022) targeting governments, insurance companies, TPAs, pharmaceutical companies, and large healthcare providers. Quantified value propositions include up to 35% savings on prescription claims, 15% additional drug discount through the delivery network, 40-minute medication delivery, 100% automation in drug delivery and claims workflows, and up to 85% resource reduction in claims intake.

The company is led by CEO Hameed Al Herby and is privately held with no disclosed parent company, institutional investors, or funding rounds. It maintains Dubai as its primary headquarters, a regional headquarters in Riyadh, and additional offices in Mississauga (Canada) and Damascus (Syria). AI capabilities are positioned across fraud detection, medical imaging, NLP, predictive analytics, and patient engagement, though no proprietary models, patents, or third-party benchmarks are disclosed.

Name

Dawaa24

Legal name

Dawaa24 LLC

Website

https://dawaa24.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

51–100 employees

Short description

Dawaa24 is a Dubai-based digital healthcare platform offering telehealth, telepharmacy, insurance management, medical coding, EMR, and Healthcare APIs as the integrated Nano Health Suite. It serves governments, insurers, TPAs, pharmacies, pharmaceutical companies, and individual patients across 33+ countries with a 3,000+ pharmacy network in the UAE.

Ownership category

akta.pro rank

Product category

Digital Healthcare Technology Platform

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Custom Computer Programming Services (541511)

SIC

Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

DTC Telehealth with Integrated Online Pharmacy (Cash-Pay/Subscription) (HLALAIAA)

akta.pro secondary industries

Pharmacy/Medication Management & Virtual MTM (Payer-Sponsored) (HLALACAK), Virtual Pharmacy & Medication Management Integration Platforms (HLALABAL), Prescription-Based Digital Clinics (Condition-Specific Rx Programs) (HLALAAAD), Chronic Condition Medication Programs (e.g., diabetes, hypertension) with Integrated Prescribing (HLALAIAH)

Keywords

• Telehealth services
• Telepharmacy platform
• Healthcare API integrations
• Insurance management software
• Electronic medical records

Headquarters

HQ city

Deira

HQ country

United Arab Emirates

HQ region

Middle East

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Telehealth and Telepharmacist Services: Revenue from providing telemedicine consultations and telepharmacy services to individuals and businesses. Services include video consultations, prescription management, and medication delivery through the mobile app and web platform.
2. Insurance Management System (NANO IMS): SaaS-based insurance management platform sold to insurance companies and third-party administrators. Provides claims processing, policy management, underwriting, and broker portal capabilities on a subscription or usage basis.
3. Third-Party Administrator Solutions: Technology solutions for TPAs including claims adjudication, benefits administration, provider network management, and fraud detection. Offered as integrated platform with various modules.
4. Pharmaceutical IT Solutions: IT services and digital transformation solutions for pharmaceutical companies including managed IT services, regulatory compliance systems, clinical data management, and business intelligence.
5. Pharmacy Benefit Management (NANO PBM): PBM services enabling drug delivery, claims processing, and formulary management for insurance payers. Generates savings through drug discounts and automation of prescription workflows.
6. Healthcare APIs: Transaction-based revenue from healthcare API usage including eligibility verification, claims processing, drug interaction checks, and patient engagement APIs.
7. Chronic Care Management Program: Subscription-based chronic disease management program providing case management, medical consultations, wellbeing coaching, tools and education to patients with chronic conditions.

Go-to-market motion3 records

Distribution channels4 records

Marketing channels5 records

Core offering

Dawaa24 operates an integrated digital healthcare platform that delivers telehealth consultations, telepharmacy services, medication delivery, insurance claims management, electronic medical records, medical coding, and chronic care management through a mobile app, web portal, and SaaS products (Nano Health Suite). The company sells enterprise solutions to governments, insurers, third-party administrators, pharmacies, and pharmaceutical companies, while offering direct-to-consumer telehealth and 40-minute medication delivery to individuals in the UAE via a 3,000+ pharmacy network.

Product overview

Dawaa24 is a comprehensive digital healthcare platform operating as a platform-plus-modules architecture. The core platform centers on the Dawaa24 Mobile App providing telehealth, telepharmacy, and healthcare services, complemented by the Nano Health Suite platform containing four specialized modules (Nano DRG for patient classification, Nano IMS for insurance management, Nano MED for medical coding, and Nano EMR for electronic medical records). The Dawaa Healthcare APIs & Services enable third-party integration, while specialized services include Chronic Care Management, Big Data Analytics, and 24x7 Health & Wellness Care Center. The platform leverages AI capabilities for data analytics, medical imaging, patient care, and fraud detection across 33+ countries.

Differentiator

Problem solved

Functional benefit

Brands

• Nano DRG: A solution that renders code-independent patient classification and severity adjustment, providing 100% accurate Diagnosis Related Group (DRG) Assignment using ICD-10-CM diagnosis and procedure information.
• Nano IMS
• Nano MED
• Nano EMR
• Dawaa Telehealth
• Dawaa Telepharmacist
• Dawaa Healthcare APIs & Services

Products and services

• Dawaa Telehealth Telehealth platform that enables patients to consult healthcare specialists via secure video calls through the Dawaa24 mobile app or web browser; doctors recommend care pathways and can issue prescriptions, order lab tests/x-rays, and arrange home medicine delivery.
• Dawaa Telepharmacist Telepharmacy platform providing pharmaceutical care to patients at a distance; one pharmacist can give guidance and review prescriptions at multiple locations, with patients picking up medications from nearby authorized sites.
• Dawaa Healthcare APIs & Services RESTful Healthcare APIs covering medical eligibility verification, drug-to-drug interactions, drug over-dosage checks, claims submission, claims status, health plan benefits, fraud claims detection, and patient engagement/billing APIs for healthcare software vendors and telemedicine providers.
• Nano DRG Code-independent patient classification and severity adjustment product that assigns DRGs using ICD-10-CM diagnosis and procedure information; groups medical records based on clinical and demographic knowledge for hospital stay classification.
• Nano IMS Fully blended web-based insurance management system that administers claims processing, policy management, underwriting, broker/agent portals, document management, and Pharmacy Benefit Management (NANO PBM) for insurers and TPAs.
• Nano MED Medical coding and billing platform with medical claim scrubber, claim processing, medical necessity edits, payer denials management, and regulatory compliance for hospitals, payers, and provider organizations across 36+ countries.
• Nano EMR Electronic Medical Records system for healthcare providers with drug knowledge, laboratory gateway, e-signature, comprehensive patient portal, inventory service, and multi-branch support including mobile compatibility and hourly data backup.
• Nano Health Suite Integrated healthcare technology platform combining Nano DRG (patient classification), Nano IMS (insurance management), Nano MED (medical coding), and Nano EMR (electronic medical records) to deliver unified solutions for healthcare providers, payers, and TPAs.
• Chronic Care Management Programme Subscription-based chronic disease management program providing case management, medical consultations, wellbeing coaching, mobile app and patient portal tools, education, and support (including monthly coaching calls) for patients with chronic conditions.
• Big Data Analytics in Healthcare Big data analytics service that aggregates healthcare data across claims, clinical, providers, and wellness vendors and delivers AI-powered decision support for diagnostic, therapeutic, and operational decision-making.
• 24x7 Health & Wellness Care Center 24x7 health and wellness care service providing continuous wellness program support and patient engagement to improve case experience and overall health outcomes.

Quantifiable outcome

• Up to 35% savings on prescription claims costs for payers
• +6 more outcomes

Named customers3 records

Segments6 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability11 records

Feature9 records

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Khazna: Khazna is an Egypt-based emerging fintech-for-health and digital claims platform serving insurers and TPAs, comparable to Dawaa24's NANO IMS, eligibility, and claims processing stack for payer customers.

Direct peers

• Vezeeta: Vezeeta is a leading MENA digital health platform offering doctor booking, telehealth consultations, and pharmacy services across the UAE, Egypt, and Saudi Arabia — directly comparable to Dawaa24's DTC telehealth and medication delivery model in the same geographies.
• Tata 1mg: Tata 1mg is an India-based online pharmacy and telehealth platform combining e-prescriptions, lab tests, and doctor consultations, comparable to Dawaa24's telepharmacy + telehealth + chronic care offering.
• Practo: Practo is an India-headquartered digital health platform combining doctor booking, telehealth, EMR, and pharmacy delivery — closely mirroring Dawaa24's integrated telehealth + EMR + pharmacy proposition in an emerging market.
• Altibbi: Altibbi operates one of the largest Arabic-language telehealth and medical content platforms in the Middle East, offering remote consultations, prescriptions, and chronic care content — a direct competitor to Dawaa24's telehealth and telepharmacy services.
• PharmEasy: PharmEasy operates an integrated online pharmacy, diagnostic, and telehealth platform in India with chronic care programs — a direct functional analogue to Dawaa24's PBM, medication delivery, and chronic disease management bundle.
• Okadoc: Okadoc is a UAE- and MENA-based telehealth and doctor booking platform integrated with hospital information systems, comparable to Dawaa24's provider-integrated virtual care and appointment experience for insured patients.
• Health at Hand: Health at Hand (now part of AXA) is a Dubai-based DHA-licensed telehealth app offering video consultations and prescriptions — overlapping directly with Dawaa24's DTC telehealth and e-prescribing offering in the UAE.

Broad incumbents

• Teladoc Health: Teladoc Health is a global incumbent in virtual care, chronic condition management, and integrated telehealth platforms, setting the benchmark product set and pricing that Dawaa24's telehealth and chronic care modules compete against in enterprise deals.
• NMC Healthcare: NMC Healthcare is a large UAE-based private hospital and clinic group that consumes digital health, EMR, and claims technologies at scale, overlapping with the provider and payer segments Dawaa24 sells its Nano Health Suite to.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/dawaa24uae
• Facebookfacebook.com/dawaa24
• LinkedInlinkedin.com/company/dawaa24

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dawaa24