What Entire Tech does

Entire Tech is a privately-held, Perth-based managed IT services and hosting company founded in 2003 by David Locke. The company operates two integrated business pillars: Tech Solutions (managed services under SLA, managed infrastructure, a 24/7 business support desk, service centre repairs, desktop-as-a-service, project builds and office relocations, finance solutions, printing solutions, and device/data destruction) and Hosting Solutions (VoIP/hosted PBX on 3CX, business internet, managed Microsoft Office 365 with backup, backup and disaster recovery, hosted security including Trend Micro and 1Password, Dropbox Business, managed domains, and hosted AD/Azure). A third line of business is its Apple Authorised Service Provider arm, providing certified repairs for MacBooks, iPhones, iPads, Apple Watches, and AirPods with same-day turnaround at its Myaree walk-in centre and bulk repair portal for enterprise clients.

The underlying technology stack is largely composed of third-party platforms rather than proprietary systems, though the company has built operational maturity around them: managed DNS processes approximately 6 million queries per month with 100% uptime over 16 years, and the service management platform has processed over 1 million orders. Office 365 backup runs up to 6 times per day with indefinite retention. Voice services are built on 3CX with SIP trunking and failover, hosted on Google, Amazon, and OVH infrastructure. Video surveillance is delivered as a managed service via Milestone and Promise hardware. The company holds Apple AASP certification and Microsoft Azure/cloud competency.

The business model is a hybrid of recurring managed services subscriptions (monthly billing), hosted infrastructure services, professional services for project builds/relocations, hardware procurement, and transactional Apple device repairs. Pricing is quote-based and bespoke. The primary customer segment is Australian SMBs, with secondary segments in creative, mining, architectural, manufacturing, and education verticals, plus sole traders via walk-in retail and large enterprises with Apple device fleets via bulk service. Distribution combines direct enterprise field sales, a walk-in service centre, client portal self-service, and inside sales. The company is founder-controlled, bootstrapped, and claims clients in most Australian cities despite a single Perth headquarters.

Name

Entire Tech

Legal name

Entire Tech

Website

https://entire.tech

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

1–10 employees

Short description

Entire Tech is a Perth-based managed IT services and hosting company serving Australian SMBs across creative, mining, architectural, manufacturing, and education verticals, providing managed services, hosting, and Apple Authorised Service Provider repairs.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Electronic and Precision Equipment Repair and Maintenance (81121)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industries

IT Operations, Event & Incident Management (NOC/SOC-to-ITSM) (BPAEAJAH), IT Knowledge Management & Service Desk Platforms (HDAEALAH), Managed IT Services & On‑Site Field Support (Helpdesk, Break/Fix, IMAC) (EDAEAHAJ)

Keywords

• Managed IT services
• Hosted VoIP services
• Apple authorised repairs
• Managed infrastructure hosting
• Cloud backup security

Headquarters

HQ city

Myaree

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Managed IT Services (SLA): Recurring managed services agreements providing proactive management of client technology infrastructure, including network, servers, desktops, and mobile devices. Billed on a subscription basis, typically monthly or annual, with customized maintenance programs per client.
2. Managed Infrastructure Services: Ongoing management of core network, on-premise data room or data racks, and device fleet with documented processes and central management systems. Provides support to infrastructure worldwide.
3. Managed Hosting Services: Recurring hosting services covering voice, internet, email, backup and disaster recovery, security, Dropbox, domains, and hosted AD/Azure. One-stop managed service with single monthly billing. The company has been hosting since 2003.
4. Apple Device Repairs and Service: Repair services for Apple products including Mac computers, iPhones, iPads, Apple Watches, and AirPods, both in and out of warranty. Same-day turnaround offered for eligible repairs, with typical repair time of 90-120 minutes. Business clients with bulk repairs can use a customer portal.
5. Project Builds and Office Relocations: One-off professional services for commissioning new projects and office relocations, including infrastructure planning, internet capability assessment, power and data positioning, and physical site setup.
6. Finance Solutions: Through partner financiers, the company offers equipment rental and equipment lease financing for hardware, software, and professional fees, providing an additional revenue stream from financial arrangements.
7. Product Sales: Expert, impartial technology product procurement including hardware (servers, computers, printers, peripherals), software licenses, and peripherals. Provides advisory services alongside product sales.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Entire Tech is a managed IT services and hosting provider that delivers end-to-end business technology solutions — including SLA-based managed services, infrastructure management, hosted voice (VoIP), Microsoft 365/Azure cloud, backup and disaster recovery, security, and Apple Authorised Service Provider repairs — primarily to small and medium businesses across Australia. The company bundles assessment, procurement, installation, maintenance, and ongoing support into a single-vendor relationship with one monthly bill.

Product overview

Entire Tech is a Perth-based technology services company offering a broad portfolio of managed IT and hosting services primarily for small-to-medium businesses. The offering is structured as two main pillars — Tech Solutions (on-site and lifecycle IT services) and Hosting Solutions (cloud and connectivity services) — plus a dedicated Apple Authorised Service Provider (AASP) arm. Tech Solutions includes Managed Services (SLA) as the core proactive IT management product, supplemented by Managed Infrastructure, the 'We Are Not So Casual' service desk, Service Centre Repairs, Desktop as a Service (DaaS), Project Builds and Office Relocations, Device and Data Destruction, Finance Solutions, and Printing Solutions. Hosting Solutions covers Voice (VoIP/hosted PBX on 3CX), Internet (fibre, 4G/5G, P2P, NBN), Email (managed Microsoft Office 365 with backup), Backup and Disaster Recovery, Security (VSaaS, Trend Micro, 1Password), Dropbox Business, Domains, and Hosted AD/Azure. The Apple Service division provides certified repairs for MacBooks, iPhones, iPads, Apple Watches, and AirPods through a walk-in service centre with same-day turnaround capability.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed Services (SLA) High-touch, proactive managed IT service delivered under a service level agreement, providing a dedicated local expert resource acting as an ongoing CIO-level function. Covers assessment, design, procurement, installation, and maintenance across the full technology lifecycle.
• Managed Infrastructure Management of core network, on-premise data room or data racks, and desktop or mobile device fleet, supported by documented processes, central management systems, and a specialist operations team providing infrastructure support.
• We Are Not So Casual (IT Service Desk) IT support and service desk offering Level 1 and Level 2 technical support, with multiple contact channels (phone, email, self-service), detailed reporting, and genuine parts, delivered in-house, remotely, and on-site around the clock.
• Business Support Desk Corporate helpdesk service providing guaranteed response times, online fault reporting, dedicated operators, customised monthly maintenance programs, service call confirmation, and technical reporting, backed by an industry-accredited team available around the clock.
• Service Centre Repairs Technical service desk providing Level 1 and Level 2 support, multi-vendor authorised repairs with genuine parts, and qualified technicians for basic and complex troubleshooting.
• Project Builds and Office Relocations Full-lifecycle project build and office relocation services including internet capability assessment, power and data planning, physical site visits, stakeholder engagement, and contingency planning.
• Desktop as a Service (DaaS) Device lifecycle management covering planning, transitioning, onboarding, installation, support, monitoring, and end-of-life refresh of devices, providing predictability and removing asset management complexity.
• Device and Data Destruction
• Finance Solutions Technology finance products offered through partner financiers, covering hardware, software, and professional fees, with options including equipment rental and leasing to unlock potential tax savings.
• Printing Solutions (Entire Print Services) Managed print services providing fleet management, increased staff productivity, and cost reductions for office document output devices.
• Voice (VoIP / Hosted PBX) VoIP voice services including on-premise IP-PBX (Asterisk-based) and hosted PBX/VoIP solutions, SIP trunking, hardware provisioning (Yealink, Cisco, Polycom), and Microsoft Teams Rooms integration, built on the 3CX platform.
• Internet Connectivity Business internet connectivity solutions including fibre (non-NBN), 4G/5G mobile, wireless point-to-point (NBN over the air), and full NBN access across all delivery methods.
• Email (Managed Microsoft Office 365) Managed Microsoft Office 365 platform and Office 365 backup service — Entire Tech manages and maintains the customer's ecosystem, with up to 6 backups per day and permanent retention of all emails, contacts, calendars, and folders.
• Backup and Disaster Recovery Data backup using the 3-2-1 rule (3 copies, 2 media types, 1 offsite) and disaster recovery planning, including policy development, media technologies, offsite storage, and testing services.
• Security (Hosted Video, Threat Protection, Password Management) Hosted video management service (VSaaS) on Milestone platform with Promise hardware; Trend Micro Worry-Free Business Security (fully managed SaaS anti-malware/anti-ransomware); and 1Password partner solution for business password management.
• Dropbox Business Resale and management of Dropbox Business, featuring advanced sync with delta and LAN syncing, unlimited storage, unlimited file version history, remote wipe, and full administrative controls.
• Domains (Managed DNS) Managed domain name services covering purchase, security, renewal, DNS management with 100% uptime track record, processing approximately 6 million DNS queries per month with zero-downtime transitions.
• Hosted AD/Azure Microsoft Azure cloud infrastructure solutions — engage, design, build, run, and manage IT infrastructure in the cloud with a proven process and certified engineers.
• Apple Service (For Your Business) Apple Authorised Service Provider program for business device management — covering walk-in repairs (same-day turnaround), bulk repair portal for larger organisations, on-site and delivery services, and logistics/forecasting for Apple hardware.
• MacBook Repair and Service MacBook repair services performed by Apple-certified technicians using genuine Apple parts, with options for same-day service (90–120 minutes) or offsite repair at the Apple Repair Centre (up to 14 business days).
• iPhone Repair and Service iPhone repair and service including screen repair and battery replacement, performed by Apple-certified technicians using genuine Apple parts.
• iPad, Apple Watch and AirPods Repair and Service Repair and service for iPad, Apple Watch, and AirPods performed by Apple-certified technicians using genuine Apple parts as part of the Apple Authorised Service Provider coverage.
• Product Sales (Impartial Technology Procurement) Expert, impartial technology product procurement including hardware (servers, computers, printers, peripherals), software licenses, and peripherals, with advisory services alongside product sales.

Quantifiable outcome

• 100% DNS uptime over 16 years with 6 million queries processed per month
• +3 more outcomes

Named customers5 records

Segments8 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

Feature6 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Apple (Apple Authorised Service Provider)coreTechnology or IntegrationEntire Tech is a certified Apple Authorised Service Provider (AASP), independently vetted and certified by Apple to provide repair services for Apple products. Certified technicians use genuine Apple parts and Apple's diagnostic tools, aligning with Apple's high standards for quality and reliability. AASPs can repair Apple products both in and out of warranty, including Mac computers, iPhones, iPads, Apple Watches, and AirPods. The relationship provides access to Apple's service network, parts supply chain, and training/certification programs.
• Microsoft (Office 365, Azure)coreTechnology or IntegrationEntire Tech provides managed Microsoft Office 365 ecosystems and cloud solutions using Microsoft Azure. The company offers managed Office 365 with comprehensive backup services, Microsoft Azure cloud infrastructure solutions for businesses, and hosted Active Directory/Azure integration services. The company is a certified Azure/cloud services provider.
• 3CXcoreTechnology or Integration3CX is the software platform used for Entire Tech's IP-PBX phone system, available on-premise for Windows and Linux and in the cloud with Google, Amazon, and OVH. 3CX is an open-platform solution providing unified business communications including apps for all devices, video calling, instant messaging, text chat, click-to-dial, CRM integration, and voicemail to email.
• Google Cloud, Amazon Web Services (AWS), OVHcoreTechnology or Integration3CX hosted IP-PBX is available in the cloud through Google Cloud, Amazon Web Services, and OVH cloud providers, which form the infrastructure backbone for Entire Tech's hosted voice services.
• Trend MicrocoreTechnology or IntegrationEntire Tech offers Trend Micro Worry-Free Business Security as a fully managed SaaS security solution. Features include anti-malware, anti-ransomware, machine learning, device control, web filtering, application control, and data protection — all deployed and monitored by Entire Tech's team.
• DropboxminorChannel Partner/ Reseller/ DistributorEntire Tech resells Dropbox Business to clients, offering advanced sync with delta and LAN syncing, unlimited file recovery, unlimited file version history, remote wipe for BYOD devices, and full administrative control over membership and sharing activities.
• Battery WorldminorOthersIn the device and data destruction process, batteries removed from mobile phones and tablets are sent to Battery World for recycling as part of the e-waste management process.
• Melville City Council Recycling DepotminorOthersIn the e-waste recycling process, plastics, metals, and glass are sent to the Melville City Council recycling depot. Printed circuit boards, flash storage, and hard disk drives are shredded and materials separated for recycling.

Scale indicators6 records

Recent moves9 records

Expansion highlights5 records

Direct peers

• Surety IT: Australian MSP offering managed IT, cloud, and cybersecurity services primarily to SMBs. Comparable customer segment, geography, and recurring managed-services revenue model.
• ITConnexion: Perth/Western Australia-based managed IT services firm serving SMB and mid-market clients with cloud, cybersecurity, and managed infrastructure — closely overlapping Entire Tech's geography and service portfolio.
• Klugo: Australian managed services and IT solutions provider with a similar SMB focus and full-stack managed IT offering. Comparable in scale and service delivery philosophy to Entire Tech.
• New I.E. Perth-based IT services company providing managed IT, cloud, and consulting to SMB and mid-market clients. Directly comparable in geography, size, and service mix.
• Techtwo: Australian managed IT services and cloud provider focused on SMBs with comparable outsourced CIO-style managed services offering. Direct competitor for SMB managed IT contracts.
• Proactive IT (Melbourne): Australian managed IT services and consulting firm providing outsourced IT, cloud, and cybersecurity to SMBs. Directly comparable in business model, customer segment, and service breadth to Entire Tech.
• Bytewave IT: Australian managed IT services and cloud provider targeting SMBs with similar helpdesk, managed infrastructure, and hosting offerings. Comparable in size, customer profile, and delivery model to Entire Tech.

Broad incumbents

• Datacom: Large Australia/NZ-headquartered IT services company offering managed services, cloud, and consulting. Overlaps with Entire Tech on managed IT and hosting but operates at materially larger scale and broader portfolio.
• Data#3: ASX-listed Australian IT services and solutions provider with managed services, cloud (Azure), and licensing businesses. Comparable in Microsoft ecosystem focus but materially larger and publicly listed.

Regional players

• CentreRED (Apple Authorised Service Provider): Western Australia-based Apple Authorised Service Provider offering Apple device repairs and IT services. Direct peer in Apple's authorised service network with overlapping Apple repair offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/entire-tech
• Facebookfacebook.com/entiretech

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Entire Tech