St Vincent's Care

What St Vincent's Care does

St Vincent's Care Services is a not-for-profit aged care provider operating as the dedicated aged care division of St Vincent's Health Australia, one of Australia's largest Catholic health and aged care networks. The company traces its heritage to 1838 when the Sisters of Charity arrived in Australia, and today operates 23 residential aged care facilities across Queensland, New South Wales, and Victoria, with a workforce of 5,001-10,000 employees. Its service portfolio spans the full continuum of aged care: Residential Aged Care (24-hour nursing, dementia care, palliative care, respite care), Home Care (in-home personal, nursing, domestic and clinical services funded through Commonwealth Home Support Packages, Home Care Packages, and the Support at Home program), and Retirement Living (independent living units and villas with community amenities).

The business model is fundamentally service-based with three distinct revenue streams: government-subsidized residential aged care fees (combination of Refundable Accommodation Deposits and daily rates ranging from $87-$173 per day), recurring home care packages funded through federal programs and private pay, and one-time/perpetual license retirement living entry fees (ranging from $290K for one-bedroom units to $795K for premium couples suites). Distribution is direct-to-consumer via 1800 phone numbers, website enquiry forms, in-person facility tours, and the My Aged Care government assessment pathway. A key competitive differentiator is the 'hospital advantage' — access to St Vincent's Health Australia's 12-hospital network which provides advanced outbreak management, rapid testing, palliative specialists, and 24/7 nursing coverage not available to standalone aged care operators. The 2021 acquisition of three PresCare facilities (390 beds, 300 employees) demonstrated an active inorganic growth strategy, and the organization maintains partnerships with cultural institutions like Queensland Ballet and educational institutions like Genesis Christian College to deliver differentiated resident programming.

Name

St Vincent's Care

Legal name

St Vincent's Care Services

Website

https://svcs.org.au

Company type

Private

Founded year

1838

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

St Vincent's Care is a not-for-profit aged care provider operating 23 residential facilities plus home care and retirement living services across Queensland, New South Wales, and Victoria, serving older Australians as the aged care division of St Vincent's Health Australia.

Ownership category

akta.pro rank

Product category

Residential Aged Care

NAICS

Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Continuing Care Retirement Communities (623311), Assisted Living Facilities for the Elderly (623312), Nursing Care Facilities (Skilled Nursing Facilities) (62311), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082), Services-Skilled Nursing Care Facilities (8051)

akta.pro primary industry

Rental / Fee-for-Service CCRCs (HLADAEAB)

akta.pro secondary industries

Assisted Living with Enhanced Care / High-Acuity (Aging-in-Place) (HLADABAC), Continuing Care Retirement Communities (CCRC) with Memory Care (HLADACAD), Long-Term Care Nursing Homes (Custodial LTC) (HLADADAB), Companion Care & Social Support (non-clinical) (HLADAGAB)

Keywords

• Aged care services
• Residential aged care
• Home care services
• Retirement living
• Dementia care

Headquarters

HQ city

Brisbane

HQ country

Australia

HQ region

Oceania

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Residential Aged Care: Fees for residential aged care services including accommodation and care services, funded through a combination of government subsidies and private payments.
2. Home Care Services: In-home care services funded through Commonwealth Home Support Packages (CHSP), Home Care Packages (HCP), Support at Home program, and private funding options.
3. Retirement Living: Entry-based retirement living with ongoing service fees for village amenities and services.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

St Vincent's Care provides residential aged care, home care, retirement living, dementia care, palliative care, and respite care services across 23 residential aged care facilities and multiple retirement villages in Queensland, New South Wales, and Victoria. The organisation operates as the aged care division of St Vincent's Health Australia and delivers both in-facility 24-hour nursing care and in-home support services. Revenue is generated through government subsidies, private residential aged care payments, home care packages, and retirement living entry fees.

Product overview

St Vincent's Care is a not-for-profit aged care provider operating as part of St Vincent's Health Australia, offering a continuum of care services including Residential Aged Care (24+ facilities), Home Care, Retirement Living, Dementia Care, Palliative Care, and Respite Care across Queensland, New South Wales, and Victoria. The portfolio includes 23 residential aged care facilities with accommodation options ranging from standard rooms to premium suites, in-home care services funded through Support at Home/Commonwealth Home Support Packages, and independent retirement living communities. Services are integrated to provide continuity of care as clients' needs evolve, with access to the St Vincent's hospital network for clinical support.

Differentiator

Problem solved

Functional benefit

Products and services

• Dementia Care Specialized 24/7 care for residents diagnosed with dementia, available in secure wings with compassionate support for individuals and families.
• Home Care In-home support services including nursing care, personal care, domestic assistance, garden care, home modifications, home maintenance, social support, transport, and exercise/rehabilitation to help clients stay in their own homes. Funded through Commonwealth Home Support Packages (CHSP), Home Care Packages (HCP), Support at Home program, and private funding.
• Palliative Care End-of-life care focused on comfort, dignity, and support for residents experiencing life-limiting illnesses, with pastoral and spiritual care components.
• Residential Aged Care 24-hour nursing care in welcoming home-like environments with accommodation options ranging from standard rooms to premium suites, featuring lifestyle amenities and comprehensive support services. Available across 23 residential aged care facilities in Queensland, New South Wales, and Victoria.
• Respite Care Short-term care options providing temporary support for caregivers, available at home, in the community, or in aged care homes.
• Retirement Living Independent living communities offering maintenance-free lifestyle options including villas and apartments with social activities, amenities, and access to additional care services if needed. Includes locations at Bardon, Mitchelton, Enoggera, Carseldine, and Boondall (Viridian).

Quantifiable outcome

• 40% reduction in resident falls
• +1 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered minor and major.

• Queensland BalletminorStrategic or Co-development Partner · 4 November 2020Queensland Ballet partnered with St Vincent's to deliver a tailored online dance program for hospital patients and aged care residents. The program combines artistry and movement through activities adapted for seated or standing participation, providing physical and emotional benefits during COVID-19 visitor restrictions.
• PresCaremajorOthersSt Vincent's acquired three residential aged care facilities from PresCare located in Carina and Corinda Brisbane, and Douglas Townsville. The acquisition included 390 residential aged care beds and 300 employees, expanding St Vincent's portfolio to 23 facilities.
• Genesis Christian CollegeminorStrategic or Co-development PartnerIntergenerational program connecting local school students with aged care residents through performances and activities, benefiting both communities.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Catholic Healthcare: Catholic NFP aged care and retirement living operator with services across NSW, SE QLD, and VIC. Closest peer by mission (Catholic), service mix (residential, home, retirement), and faith-based heritage, differing only by denominational order.
• Opal HealthCare: Privately held operator of ~80 residential aged care homes across QLD, NSW, VIC, WA, and SA. Directly comparable in scale and multi-state presence, offering a benchmark for private (non-NFP) operational models competing in the same geographies as St Vincent's.
• Estia Health: ASX-listed residential aged care operator with ~70 homes across QLD, NSW, VIC, SA, and WA. Provides a benchmark for what a for-profit scaled residential aged care platform looks like, including pricing, occupancy, and care-minute compliance.
• Regis Healthcare: ASX-listed residential aged care provider with ~70 facilities across Australia. Closest for-profit direct competitor, offering a useful comparison for operational scale, RAD economics, and capital structure benchmarking against NFP operators like St Vincent's.
• Arcare: Family-owned private residential aged care provider with ~50 facilities across VIC, QLD, NSW, and SA. Comparable in service mix (residential aged care, dementia care, respite) and in operating in the same three eastern states as St Vincent's Care.
• RSL LifeCare: NFP aged care, retirement living, and home care provider serving veterans and the broader community across NSW and ACT. Comparable in NFP governance, integrated service continuum, and value-led operating model, though with a narrower geographic footprint.
• Uniting AgeWell: Uniting Church-affiliated NFP providing residential aged care, independent living, and home care across VIC, TAS, NSW, and ACT. Directly comparable in NFP governance, integrated care continuum, and mission-led service delivery to older Australians.
• Anglicare: Multi-state Anglican-affiliated NFP offering residential aged care, retirement living, and community/home care services. Comparable in faith-based NFP structure, service breadth, and target demographic of older Australians across QLD, NSW, and other states.
• BaptistCare: One of Australia's largest NFP aged care, retirement living, and home care providers operating across NSW, ACT, WA, and VIC. Directly comparable in mission-driven positioning, multi-state footprint, and integrated service offering spanning independent living through residential aged care.

Broad incumbents

• Bupa Aged Care: Australian arm of global health insurer Bupa, operating residential aged care homes alongside health insurance and dental businesses. A broader incumbent that competes in residential aged care but is not specialist or mission-driven, providing contrast on integrated health-and-care models.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/StVincentsCareServices
• LinkedInlinkedin.com/company/st-vincents-care-services

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about St Vincent's Care