The Talk Shop
The Talk Shop is a Melbourne-based psychology practice operating four clinic locations (CBD, Reservoir, Wheelers Hill, Mooroolbark) plus Australia-wide Telehealth, with 70+ psychologists across 15+ languages delivering evidence-based individual, couples, family, and adolescent therapy under Medicare, NDIS, WorkCover, TAC, and DVA funding.
- Company typePrivate
- Founded2013
- HeadquartersDiamond Creek, Australia
- Headcount11–50
- GTM typeB2C
- OfferingServices
What The Talk Shop does
The Talk Shop is a privately held Melbourne-based psychology practice delivering evidence-based individual, couples, family, and adolescent psychological therapy, together with psychological assessments, from four physical clinic locations — Melbourne CBD (Little Collins St), Reservoir, Wheelers Hill / Brandon Park, and Mooroolbark — plus a secure Telehealth channel extending its reach Australia-wide. The clinical workforce comprises more than 70 Registered, Provisional, and Clinical Psychologists (including specialists with clinical, forensic, and sport & exercise endorsements) collectively fluent in over 15 languages, a positioning that explicitly targets Melbourne's culturally and linguistically diverse catchment. The operating model is direct-to-consumer: clients self-refer via a phone line (1300 224 665) or the third-party Coreplus online booking portal (portal.coreplus.com.au/tts), with no GP referral required for private-pay clients, while Medicare Mental Health Care Plan clients access bulk-billed services through GP referral pathways.
Revenue is generated across six streams: private/self-funded sessions (from $50 with Provisional Psychologists), Medicare bulk billing under Mental Health Care Plans (up to 10 individual sessions per calendar year), NDIS-funded sessions for eligible plan-managed or self-managed participants, WorkCover and TAC claims (fully covered for approved cases), DVA for eligible veterans and families, and the Financial Assistance Scheme (FAS, formerly VOCAT) for eligible victims of crime. Underlying technology is intentionally thin — the practice relies on Coreplus for booking and a secure video platform for Telehealth rather than proprietary systems — and the source materials disclose no parent company, external investors, funding rounds, M&A activity, patents, or management-team bios. The business is rated 4.8 out of 5 on Google across more than 200 reviews, with most clients reportedly seeing meaningful improvement within 6–10 sessions for stress-related concerns. No specific founding year is disclosed on the company's own materials despite third-party firmographic data placing establishment in 2013.
The Talk Shop firmographics
Firmographics- Name
- The Talk Shop
- Legal name
- The Talk Shop
- Website
- https://thetalkshop.com.au
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- The Talk Shop is a Melbourne-based psychology practice operating four clinic locations (CBD, Reservoir, Wheelers Hill, Mooroolbark) plus Australia-wide Telehealth, with 70+ psychologists across 15+ languages delivering evidence-based individual, couples, family, and adolescent therapy under Medicare, NDIS, WorkCover, TAC, and DVA funding.
- Ownership category
- akta.pro rank
The Talk Shop industry classification
Industry- Product category
- Mental Health Services
- NAICS
- Offices of Mental Health Practitioners (except Physicians) (62133)
- akta.pro primary industry
- General Mental Health Therapy Platforms (Talk Therapy) (HLALAEAA)
- akta.pro secondary industries
- Couples & Family Therapy Teletherapy Platforms (HLALAEAG), Neurodevelopmental & Behavioral Therapy Platforms (ADHD/Autism/Behavioral Coaching) (HLALAEAJ)
Keywords
Where The Talk Shop is headquartered
LocationHeadquarters
- HQ city
- Diamond Creek
- HQ country
- Australia
- HQ region
- Oceania
Offices5 records
Markets served
The Talk Shop business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D
Revenue model
- Private Pay Sessions: Fee-for-service psychology sessions for self-funded clients. Sessions start from $50 for Provisional Psychologists, with fees varying by psychologist registration level and experience.
- Medicare Rebates: Bulk billing available with GP Mental Health Care Plan. Rebates processed same-day or next day. Up to 10 individual psychology sessions per calendar year covered.
- NDIS Funded Sessions: Registered NDIS provider. Fully funded for eligible plan-managed or self-managed participants. Zero out-of-pocket cost for eligible clients.
- WorkCover and TAC Claims: Accepted for approved workplace injury (WorkCover) and transport accident (TAC) claims. Fully covered for eligible clients with zero out-of-pocket cost.
- DVA and FAS Funding: Accepted for eligible veterans and their families (DVA). Financial Assistance Scheme (formerly VOCAT) accepted for eligible victims of crime.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Provisional Psychologist - Private Pay |
| Subscription | Pay-as-you-go | Medicare Bulk Billing |
| Subscription | Pay-as-you-go | NDIS, WorkCover, TAC, DVA, FAS |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels5 records
The Talk Shop product offering
Product offeringCore offering
The Talk Shop is a Melbourne-based psychology practice delivering one-on-one, couples, family, and adolescent psychological therapy, plus comprehensive psychological assessments (cognitive, ADHD, autism, personality, psycho-educational). Sessions are delivered by Registered, Provisional, and Clinical Psychologists across four Melbourne clinic locations and Australia-wide Telehealth, with evidence-based modalities including CBT, ACT, DBT, EMDR, Schema Therapy, and Gottman Method. Funding pathways cover private pay from $50, Medicare bulk billing, NDIS, WorkCover, TAC, DVA, and FAS.
Product overview
The Talk Shop is a psychology practice offering a unified service portfolio of psychological therapy and counselling across four Melbourne clinic locations (CBD, Reservoir, Wheelers Hill/Brandon Park, Mooroolbark) plus Australia-wide Telehealth. The core offering consists of individual, couples, family, and adolescent psychology services supported by a team of Registered, Provisional, and Clinical Psychologists. These services are delivered through evidence-based therapeutic approaches including CBT, ACT, DBT, EMDR, Schema Therapy, Trauma-Focused Therapy, Mindfulness-Based Therapy, Clinical Hypnotherapy, Art Therapy, Prolonged Grief Treatment, Emotionally Focused Therapy, Gottman Method, CFT, Narrative Therapy, and IPT. The practice accepts multiple funding schemes including Medicare (with bulk billing available), NDIS, WorkCover, TAC, DVA, and private pay, with sessions starting from $50.
Differentiator
Problem solved
Functional benefit
Products and services
- Individual Psychology
- Couples Psychology Relationship counselling for couples experiencing conflict, communication difficulties, intimacy issues, or major life transitions, using approaches including Gottman Method and Emotionally Focused Therapy.
- Family Psychology Family therapy addressing family dynamics, parenting challenges, blended family transitions, and relationship difficulties across generations.
- Adolescent Psychology Specialised psychological support for teenagers addressing anxiety, depression, behavioural difficulties, neurodiversity, and developmental challenges.
- Psychological Assessments Comprehensive psychological assessments including cognitive assessments (WISC, WAIS), ADHD assessments, autism assessments, personality assessments, and psycho-educational assessments.
- NDIS Psychology Psychological services for NDIS participants with approved plans, fully funded for eligible plan-managed or self-managed participants with zero out-of-pocket cost.
- WorkCover Psychology Psychological treatment for workplace injuries covered by WorkCover, fully covered for approved claims with zero out-of-pocket cost to the client.
- TAC Psychology Psychological services for transport accident victims covered by the Transport Accident Commission, fully covered for approved claims with zero out-of-pocket cost.
- Telehealth Psychology Secure video psychology appointments available Australia-wide, offering the same quality of care as in-person sessions for clients anywhere in Australia.
Quantifiable outcome
- Rated 4.8 out of 5 on Google with 200+ client reviews
- +1 more outcomes
Companies that use The Talk Shop
Customer profileNamed customers4 records
Segments6 records
Ideal customer profiles5 records
The Talk Shop technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
The Talk Shop partnerships and signals
Strategic signalScale indicators4 records
Recent moves6 records
Expansion highlights6 records
The Talk Shop competitors and assessment
Company assessmentBroad incumbents
- BetterHelp: Global online therapy platform operating in Australia with a subscription-based model. Competes for self-funded Australian clients seeking convenient talk therapy and represents the digital-first incumbent The Talk Shop must differentiate against.
- Doctors on Demand: Australian telehealth provider offering GP and allied health consultations including psychology. Competes for Telehealth demand and shares a Medicare-aware, multi-funder billing model.
- Headspace Australia: National youth mental health organization operating physical centres and digital services across Australia. Overlaps with The Talk Shop's adolescent psychology and Telehealth offerings in the youth and family segment.
- Converge International: Australia-based workplace psychology and EAP provider serving employers and insurers. Comparable in clinical psychology delivery and in accessing WorkCover/TAC-style corporate and government funding channels.
Direct peers
- Lysn: Australian online psychology platform offering telehealth sessions with Australian-registered psychologists. Directly comparable to The Talk Shop's Telehealth arm and competes for the same self-funded and partially-rebated client base.
- This Is Psychology: Multi-location Australian psychology group practice offering in-person and telehealth services across multiple specializations. Comparable operating model (multi-clinic, multi-modality psychology group) serving a similar consumer base.
Emerging players
- Updoc: Australian telehealth platform offering consultations and referrals. Adjacent rather than direct — competes for the same consumer telehealth demand and could refer into or compete with The Talk Shop's psychology services.
- MindSpot Clinic: Government-funded Australian digital mental health service delivering therapist-guided online treatment courses. Comparable modality (telehealth-delivered evidence-based therapy) targeting overlapping anxiety and depression presentations.
Regional players
- LifePsychol: Australian psychology practice offering Telehealth across Australia with multiple funding scheme coverage. Directly comparable operating model (Telehealth-first psychology practice accepting Medicare/NDIS/WorkCover) competing for the same Australia-wide client pool.
Others
- Bupa Telehealth Psychology: Major Australian private health insurer offering funded psychology sessions to members. Functions partly as a payer that directs clients to network psychologists — comparable funding-channel exposure to The Talk Shop's private pay and rebate mix.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
The Talk Shop social profiles
Digital presenceThe Talk Shop financial estimates
Financial estimateRevenue estimate
Valuation estimate
The Talk Shop leadership team
Management profileNumber of profiles
The Talk Shop funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
The Talk Shop M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about The Talk Shop
What does The Talk Shop do?
The Talk Shop is a Melbourne-based psychology practice delivering one-on-one, couples, family, and adolescent psychological therapy, plus comprehensive psychological assessments (cognitive, ADHD, autism, personality, psycho-educational). Sessions are delivered by Registered, Provisional, and Clinical Psychologists across four Melbourne clinic locations and Australia-wide Telehealth, with evidence-based modalities including CBT, ACT, DBT, EMDR, Schema Therapy, and Gottman Method. Funding pathways cover private pay from $50, Medicare bulk billing, NDIS, WorkCover, TAC, DVA, and FAS.
Is The Talk Shop a public or private company?
The Talk Shop is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was The Talk Shop founded?
The Talk Shop was founded in 2013. It employs 11 to 50 people.
Where is The Talk Shop based?
The Talk Shop is headquartered in Diamond Creek, Australia, in the Oceania region.
How does The Talk Shop make money?
Five revenue lines are on record. Private Pay Sessions are the primary driver. The others are medicare Rebates, NDIS Funded Sessions, workCover and TAC Claims and DVA and FAS Funding.
Who are The Talk Shop's main competitors?
Broad incumbents on record are BetterHelp, Doctors on Demand, Headspace Australia and Converge International. Direct peers are Lysn and This Is Psychology. Emerging players are Updoc and MindSpot Clinic. LifePsychol is listed as a regional player. Bupa Telehealth Psychology is listed as an others.
Does The Talk Shop have an API?
No public API is recorded for The Talk Shop.
What industry is The Talk Shop in?
The Talk Shop's product category is Mental Health Services. Its primary akta.pro industry code is HLALAEAA, General Mental Health Therapy Platforms (Talk Therapy), with a secondary code of HLALAEAG, Couples & Family Therapy Teletherapy Platforms. Its NAICS code is 62133.