What Konnektive LLC does

Konnektive LLC is a privately held SaaS company that provides an all-in-one CRM and payment platform purpose-built for ecommerce merchants and affiliate marketers. Founded by Matthew Martorano — a former Army officer and direct-to-consumer entrepreneur since the 1990s — the company was incorporated in 2017 in Puerto Rico (headquarters at 2421 Laurel Street, San Juan) and operates as a single LLC with no disclosed institutional investors or parent company. The platform was originally developed as internal sales and marketing tooling for the founder's own ecommerce team before being commercialized in response to demand from other entrepreneurs.

The core product, Konnektive CRM, is a proprietary multi-tenant cloud platform that consolidates landing page management, campaign configuration, video sales letter management, ecommerce shopping carts, autoresponders, fulfillment, sales tax, accounting integration, fraud screening, customer service, SMS messaging, subscription billing, affiliate tracking, and analytics into a single dashboard. Technically, the platform supports a headless ecommerce architecture, claims a proprietary one-step checkout that loads in under one second, and integrates natively with 250+ payment processors (PayPal, Stripe, Apple Pay, Adyen, Klarna, Razorpay, Afterpay, and many regional processors) across 100+ currencies. The platform is dual-certified at PCI DSS Level 1 and HIPAA, making it usable for healthcare-adjacent ecommerce such as telemedicine and online pharmacy. According to company-disclosed figures, Konnektive serves 60,000+ merchants, processes over 200 million transactions, and handles more than $7 billion in annual transaction volume.

Konnektive monetizes through tiered monthly SaaS subscriptions (priced on the greater of customer count or transaction volume), a 4% credit card processing fee, usage-based charges for SMS/fax/voice/email overages, and one-time fees for special programming and setup services. Fees are subject to annual increases of up to 5% on contract anniversaries, and the EULA includes a non-compete clause reinforcing customer lock-in. The go-to-market is sales-led, anchored on "Schedule a Demo" and "Request a Demo" CTAs on the website, supported by a self-serve account setup path and dedicated account managers for mid-market and enterprise clients. Distribution is direct-only via konnektive.com with no reseller or marketplace channel. Customer segments are hybrid, spanning ecommerce/direct-response merchants (primary), affiliate marketers (primary), subscription/recurring-revenue businesses, and healthcare/telemedicine providers.

Name

Konnektive LLC

Legal name

Konnektive LLC

Website

https://konnektive.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

Konnektive LLC is a privately held SaaS company providing an all-in-one CRM, payment processing, and ecommerce management platform for online merchants and affiliate marketers, integrating 250+ payment processors and serving 60,000+ merchants globally from its San Juan, Puerto Rico headquarters.

Ownership category

akta.pro rank

Product category

Ecommerce CRM and payment processing software

NAICS

Software Publishers (513210)

akta.pro primary industry

Marketplace / Platform Acquiring (PayFac & Sub-Merchant Management) (FSAMABAF)

akta.pro secondary industries

Merchant-of-Record (MoR) & Payment Facilitation (PayFac) Infrastructure (FSAGABAE), Merchant Services Aggregators & SMB Acquirers (FSAMABAK)

Keywords

• Ecommerce CRM platform
• Payment processing software
• Subscription billing management
• Affiliate marketing tools
• Order fulfillment automation

Headquarters

HQ city

San Juan

HQ country

Puerto Rico

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription Licensing: Konnektive generates revenue primarily through monthly SaaS subscription licensing fees calculated on a per-customer or per-transaction basis, whichever is greater. The platform also charges usage-based fees for SMS, fax, voice broadcast, and email overages. Additional revenue comes from per-transaction fees, setup fees for special programming, and credit card processing fees at 4% of transaction value. Fees may increase up to 5% on contract anniversaries.
2. Transaction-Based Fees: Fees are calculated by the number of customers or transactions, whichever is greater. Once a subscriber reaches a tier threshold, they may only step back one level with management authorization.
3. Professional & Setup Services: Special programming requests are billed at the time an invoice is generated and submitted to the subscriber. These are one-time fees added to the subscription billing.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Konnektive sells a single cloud-hosted SaaS platform, branded Konnektive CRM, that consolidates customer relationship management, campaign management, ecommerce shopping carts, payment processing across 250+ gateways, subscription and recurring billing, fraud screening, chargeback management, fulfillment automation, affiliate tracking, and SMS messaging into one dashboard for ecommerce and affiliate marketers. Revenue is generated through monthly subscription licensing fees based on customer count or transaction volume (whichever is greater), a 4% credit card processing fee, usage-based charges for SMS/voice/email overages, and one-time setup or special programming fees. The platform is sold direct via konnektive.com to 60,000+ merchants processing more than $7 billion annually.

Product overview

Konnektive LLC offers Konnektive CRM, a unified SaaS platform combining customer relationship management and campaign management specifically designed for ecommerce and affiliate merchants. The platform integrates payment processing across 250+ payment processors, subscription billing, marketing automation, and fulfillment management into a single scalable system. The core product is Konnektive CRM, which is complemented by feature modules including Sales Boosters (marketing automation, one-click upsells, AOV optimization), Customer Service Management, Subscription Management Platform, Chargeback Management, Multi-Store Management, Fulfillment Automation, Analytics and Reporting, Headless Ecommerce, SMS Platform, Webhook/Postback System, Order Entry System, Affiliate Tracking, Fraud Management, and Inventory Management. The platform processes over $7 billion annually across 60,000+ merchants.

Differentiator

Problem solved

Functional benefit

Products and services

• Konnektive CRM A proprietary customer relationship management and campaign management software system delivered as SaaS for ecommerce merchants and affiliate marketers. The platform combines ecommerce shopping carts, payment processing across 250+ gateways, subscription billing, marketing automation, affiliate tracking, fraud screening, chargeback management, fulfillment automation, and SMS messaging into a unified multi-tenant cloud dashboard with PCI Level 1 and HIPAA compliance.

Quantifiable outcome

• Checkout speed up to 40% faster, directly boosting conversion rates
• +3 more outcomes

Named customers9 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration36 records

Feature12 records

Partnerships

14 partnerships are on record, tiered core.

• PayPalcoreTechnology or IntegrationPrimary payment processor integration partner enabling PayPal as a payment option for Konnektive merchants. PayPal is one of the flagship integrations highlighted in the platform's global selling section alongside Stripe, Apple Pay, and other major processors.
• StripecoreTechnology or IntegrationPrimary payment processor integration partner enabling Stripe as a payment option for Konnektive merchants, prominently featured among the USA payment processor logos on the homepage.
• Apple PaycoreTechnology or IntegrationNative Apple Pay integration available for Konnektive merchants as part of the platform's accelerated checkout and digital wallet payment options.
• Braintree (PayPal)coreTechnology or IntegrationBraintree payment gateway integration supporting Konnektive merchants for credit card processing and PayPal wallet transactions.
• Authorize.netcoreTechnology or IntegrationAuthorize.net payment gateway integration enabling credit card processing for Konnektive merchants through one of the longest-established payment APIs in the industry.
• KlarnacoreTechnology or IntegrationKlarna buy-now-pay-later (BNPL) integration for European merchants and global customers, enabling installment payment options at checkout.
• AdyencoreTechnology or IntegrationAdyen payment platform integration supporting global payment processing across multiple regions and payment methods for Konnektive merchants.
• RazorpaycoreTechnology or IntegrationRazorpay payment gateway integration for Asian markets, enabling local payment methods and currency support for Konnektive merchants operating in the Asia-Pacific region.
• AfterpaycoreTechnology or IntegrationAfterpay (Clearpay) BNPL integration for Australian merchants and global customers, enabling interest-free installment payments.
• Global PaymentscoreTechnology or IntegrationGlobal Payments (formerly Vital) payment processing integration supporting card transactions for Konnektive merchants in the USA market.
• SquarecoreTechnology or IntegrationSquare payment processing integration for Konnektive merchants, enabling Square's point-of-sale and online payment ecosystem.
• Worldpay from FIScoreTechnology or IntegrationWorldpay from FIS payment processing integration supporting enterprise-level card processing for Konnektive merchants.
• Vantiv (Worldpay)coreTechnology or IntegrationVantiv (now Worldpay, a FIS company) payment processing integration enabling credit and debit card transactions for Konnektive merchants.
• AcceptBluecoreTechnology or IntegrationAcceptBlue payment processing integration for Konnektive merchants in the USA market.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Recurly: Subscription management and recurring billing platform serving subscription businesses. Overlaps with Konnektive's subscription management module, including MRR, dunning, and subscription lifecycle management, with a similar focus on conversion-optimized billing.
• Sticky.io: Subscription billing and management platform purpose-built for direct-response and subscription-box merchants. Closest peer to Konnektive's subscription management module, with overlapping ICP in nutra, consumables, and trial-to-recurring offers.
• Klaviyo: Ecommerce-native CRM and marketing automation platform serving direct-to-consumer brands. Direct overlap with Konnektive on CRM, email/SMS automation, and merchant segmentation, though Klaviyo is more focused on email/owned marketing while Konnektive bundles payments and checkout.
• Omnisend: Ecommerce-focused email and SMS marketing automation platform with CRM-like segmentation. Competes with Konnektive's marketing automation and SMS modules for the same SMB-to-mid-market DTC merchant segment.
• Pay.com: Payment orchestration platform enabling merchants to route transactions across multiple acquirers. Direct overlap with Konnektive's 250+ payment processor integration approach and global multi-currency capabilities.
• Bold Commerce: Headless ecommerce platform offering checkout, subscriptions, and pricing customization. Overlaps with Konnektive's headless commerce, one-click upsells, and subscription capabilities targeting DTC merchants.

Broad incumbents

• Shopify: Dominant ecommerce platform with native CRM (Shopify CRM, formerly Shoppy), Shopify Payments, and Shopify Checkout. Overlaps with Konnektive across the full merchant stack but serves a broader SMB-to-enterprise market and competes aggressively in payments and one-click checkout.
• HubSpot: Broad CRM and marketing automation platform with operations hub, payment links, and quoting tools. A partial overlap with Konnektive's CRM and marketing automation modules, though HubSpot is a horizontal CRM rather than an ecommerce-specialized platform.
• Salesforce Commerce Cloud: Enterprise ecommerce and CRM platform combining Salesforce CRM with commerce, marketing, and service clouds. Overlaps with Konnektive at the enterprise end of the merchant market, though Salesforce targets much larger brands.

Emerging players

• Recharge: Subscription billing app natively integrated with Shopify, focused on subscription-box and consumable product merchants. Overlaps with Konnektive's subscription management use case, particularly for Shopify-merchant customers.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Konnektive LLC