What CGI Business Solutions does

CGI Business Solutions is a privately held, founder-owned insurance brokerage and human capital management firm founded in 1997 by Dan Cronin and Mike Gervino, headquartered in Auburn, New Hampshire. The company positions itself as the largest employee benefits agency in New Hampshire and one of the largest independent firms in New England, serving primarily small-to-mid-size businesses and mid-sized employers with 50+ enrolled employees across New Hampshire, Vermont, Massachusetts, and Maine, with insurance and securities licensing extending into 15 states. CGI operates through three core operating subsidiaries — CGI Payroll Services, CGI Wealth Management, LLC, and the integrated Lifetime Benefits Group (acquired July 2021) — and runs satellite offices in Rutland VT, Scarborough ME, and Beverly MA in addition to its Auburn NH headquarters.

The company's service portfolio is delivered through its proprietary CynrGI integration platform, which orchestrates multiple third-party technology components rather than building from scratch: iSolved for cloud-based HCM and payroll, bSwift and Employee Navigator for online benefits enrollment, WEX for COBRA administration, WealthCare Portal for participant/employer benefit accounts, WellRight for NCQA-certified wellness programming with wearable integration, and Riskalyze for retirement plan risk profiling. Differentiated offerings include the Pareto Captive self-insurance solution (featuring a NO NEW LASERS provision in perpetuity and pharmacy carveouts), ICHRA / Private Exchange defined-contribution health reimbursement arrangements, Medical Expense Reimbursement Plans (MERP), and embedded employment law counsel through a Foley & Foley partnership at no incremental cost to clients.

CGI generates revenue through five primary streams: insurance commissions on health, property & casualty, and workers' compensation products; flat per-active-employee-per-payroll subscription fees for iSolved-powered payroll services; fees for in-house FSA/HRA/HSA/COBRA benefits administration; 401(k) advisory and fiduciary management fees via CGI Wealth Management (securities offered through MML Investors Services); and consulting fees for captive, ICHRA, and HR consulting engagements. Go-to-market is consultative field sales with dedicated local account teams, supported by regional seminars, case-study content marketing, community sponsorships (golf tournaments, NH Heart Walk, Easterseals), and recognition through NH Business Review Best of Business Awards. The firm reports average client savings of 25-30% on payroll costs and up to 50-57% on health insurance premiums via ICHRA, and claims a client-to-service-staff ratio 1/3 the industry average as its primary service-intensity differentiator.

Name

CGI Business Solutions

Legal name

CGI Business Solutions, Inc.

Website

https://cgibusinesssolutions.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

101–250 employees

Short description

CGI Business Solutions is a privately held, founder-owned New England insurance brokerage and HCM services firm offering integrated employee benefits, payroll, benefits administration, wealth management, captive solutions, and P&C insurance to small and mid-sized employers, primarily across New Hampshire, Vermont, Massachusetts, and Maine.

Ownership category

akta.pro rank

Product category

Employee Benefits Brokerage and HR Services

NAICS

Insurance Agencies and Brokerages (52421), Insurance Agencies and Brokerages (524210), Agencies, Brokerages, and Other Insurance Related Activities (5242)

SIC

Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Commercial General Liability (CGL) (FSAJADAA)

akta.pro secondary industry

Employee Benefit & Retirement Plan Trust Services (FSAAANAC)

Keywords

• Employee benefits brokerage
• Benefits administration services
• Payroll processing services
• Captive insurance solutions
• Wealth management services

Headquarters

HQ city

Auburn

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Insurance Commissions: Commissions from selling and administering insurance products including health, property, casualty, and workers' compensation insurance to business clients.
2. Benefits Administration Services: Fees for administering COBRA, Flexible Spending Accounts, Health Reimbursement Arrangements, Health Savings Accounts and Parking & Transit plans.
3. Payroll Processing Services: Flat per active employee per payroll fee with no hidden costs. Provides payroll, HR, time tracking, onboarding, and ACA reporting.
4. Wealth Management Services: 401(k) advisory, fiduciary management, and retirement plan services for corporate and non-profit clients.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

CGI Business Solutions is a privately held, locally owned insurance and benefits brokerage firm that provides integrated employee benefits, payroll processing, benefits administration, property and casualty insurance, and wealth management services to employers. Its flagship CynrGI platform unifies benefits, payroll, workers' compensation, HR support, compliance, and technology under one provider, supported by in-house FSA/HRA/COBRA administration and dedicated local service teams across New England.

Product overview

CGI Business Solutions offers a unified platform-plus-modules architecture centered on CynrGI, which integrates Employee Benefits, Payroll, Workers' Compensation, Human Resources Support, Compliance and Technology. The core iSolved Payroll Services module provides cloud-based HCM and payroll with complete benefits integration. Benefits Administration Services cover HRA, FSA, HSA, and COBRA in-house. The ICHRA / Private Exchange module enables defined-contribution individual health insurance. Pareto Captive Solutions offers self-insurance through a member-owned captive. Additional modules include WellRight Wellness Platform for NCQA-certified health programs, Benefits Enrollment Technology (bSwift, Employee Navigator), CGI Wealth Management with Riskalyze-powered retirement planning, Property & Casualty Insurance, Employment Law & Compliance services, and Employee Advocate support. The portfolio also includes WealthCare Portal for participant and employer benefit account management, and MERP for flexible reimbursement arrangements.

Differentiator

Problem solved

Functional benefit

Brands

• CynrGI: Integrated services platform combining Employee Benefits, Payroll, Workers' Compensation, Human Resources Support, Compliance and Technology under one roof.

Products and services

• CynrGI Integrated Platform Integrated platform providing seamless coordination of Employee Benefits, Payroll, Workers' Compensation, Human Resources Support, Compliance and Technology services under one roof with a local dedicated team. Designed for employers seeking to streamline HR, benefits, and payroll processes.
• iSolved Payroll Services Cloud-based payroll and human capital management solution providing payroll, benefits, HR, time tracking, onboarding, and ACA reporting with complete integration of benefits and payroll at a flat per-employee fee.
• ICHRA / Private Exchange Individual Coverage Health Reimbursement Arrangement providing a defined contribution model for employees to purchase individual health insurance, with full administration, education, enrollment, and 1095 reporting.
• Pareto Captive Solutions Self-insurance program through a member-owned captive providing access to Fortune 500-level reinsurance protection, transparency in claims data, and flexibility in plan design including pharmacy carveouts and a NO NEW LASERS provision in perpetuity.
• Benefits Administration Services In-house administration of HRA, FSA, DCA, HSA, and COBRA with quick turnaround and 24/7 account access through participant and employer portals.
• WellRight Wellness Platform NCQA-certified wellness platform offering health assessments, interactive video-based courses, challenges, and wearable fitness tracker integration for employee wellbeing programs.
• CGI Wealth Management Retirement plan services including fiduciary risk management, investment strategy, plan review, and financial wellness education using Riskalyze risk assessment tools.
• Property & Casualty Insurance Business and personal insurance solutions including business insurance, workers' compensation, risk management, and personal lines.
• Employment Law & Compliance Services Virtual in-house employment counsel through Foley & Foley partnership providing consulting on best practices, federal and state law compliance, FMLA, FLSA, OSHA, and COVID-19 policies at no cost to CGI clients.
• Medical Expense Reimbursement Plan (MERP) Customizable HRA-style benefit allowing employers and employees to control healthcare costs with flexible plan design options.
• Benefits Enrollment Technology Online enrollment platforms including bSwift, Employee Navigator, and iSolved for paperless benefits enrollment, decision support, and employee engagement tools.
• Employee Advocate Dedicated benefits advocate assisting employees with insurance carrier issues, approvals, and navigation of benefit programs.

Quantifiable outcome

• 25-30% average savings in payroll costs
• +4 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature3 records

Partnerships

Eight partnerships are on record, tiered core and moderate.

• WellRightcoreTechnology or IntegrationPartnership with WellRight to offer state-of-the-art wellness platform featuring NCQA-certified health assessments, interactive video-based courses, and wearable fitness tracker integration.
• WEX (COBRA Portal)coreTechnology or IntegrationWEX COBRA portal for COBRA administration services, providing online system access for employers to view participant status and generate COBRA reports.
• iSolvedcoreTechnology or IntegrationCloud-based HCM and payroll platform partner providing payroll, benefits, HR, time tracking, onboarding and ACA reporting capabilities.
• bSwiftcoreTechnology or IntegrationState-of-the-art cloud-based technology for online enrollment and benefit management.
• Employee NavigatorcoreTechnology or IntegrationPaperless end-to-end benefits administration platform for small to mid-size businesses.
• Foley & Foley, PCcoreStrategic or Co-development PartnerEmployment law attorneys providing virtual in-house employment counsel for CGI clients at no cost, covering day-to-day HR issues, FMLA, FLSA, OSHA compliance, and COVID-19 guidance.
• Pareto CaptivecoreStrategic or Co-development PartnerMember-owned captive insurance partner providing self-funding solutions for mid-sized employers (50-1000 employees) with NO NEW LASERS provision in perpetuity.
• NFP Benefits PartnermoderateStrategic or Co-development PartnerAffiliated offices nationwide providing NFP Benefits Partner services and national footprint capabilities.

Scale indicators6 records

Recent moves8 records

Expansion highlights6 records

Broad incumbents

• Hub International: Large North American insurance brokerage with broad benefits and P&C capabilities; a scaled incumbent that competes for the same mid-market and large employer accounts CGI targets.
• Arthur J. Gallagher & Co. Global insurance brokerage and risk management firm with one of the largest US benefits consulting practices — a structural incumbent peer setting market commission and service benchmarks.
• USI Insurance Services: Large US insurance brokerage with strong middle-market benefits and property/casualty capabilities, frequently competing for the same employer accounts CGI serves across New England.
• Brown & Brown: Public, national insurance brokerage with deep benefits, P&C, and risk management practices — represents the scaled, multi-line competitor CGI is exposed to as employer clients grow.

Direct peers

• NFP: National benefits, insurance, and wealth management intermediary for mid-market and large employers; CGI already partners with NFP for national footprint, and NFP's integrated service model closely mirrors CGI's.
• The Hilb Group: Middle-market insurance brokerage offering benefits, P&C, and wealth services with an acquisition-driven growth model — a structural parallel to a possible CGI roll-up strategy.
• Leavitt Group: Regional insurance and benefits brokerage operating across multiple US states with a focus on small and mid-sized employers — analogous to CGI's community-rooted, multi-state agency model.
• Alera Group: Mid-market-focused insurance brokerage and benefits consulting firm with a multi-office regional model similar to CGI's New England footprint; competes head-to-head for similar employer clients.
• Cottingham & Butler: Mid-market insurance brokerage with employee benefits, P&C, and workers' comp capabilities delivered through regional offices — directly analogous to CGI's service mix and segment focus.
• OneDigital: Large US-based employee benefits and insurance brokerage serving mid-to-large employers with an integrated benefits, payroll, and HR consulting model — directly comparable to CGI's CynrGI one-roof offering.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/CGIBenefits
• Facebookfacebook.com/CGIBenefits

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CGI Business Solutions