What FMAudit LLC does

FMAudit LLC, founded in 1998 and headquartered in Jefferson City, US, operates as Printanista Hub within ECI Software Solutions and provides cloud-based, device-agnostic printer fleet monitoring software for office equipment dealers and managed print services (MPS) providers globally. The platform tracks tens of millions of devices across geographies and abstracts hardware complexity across manufacturers, enabling dealers and MPS providers to centralize visibility into their installed print base without managing per-OEM tooling.

The core technology stack comprises the Device Connector Appliance (DCA) and Remote Data Loader (RDL), which automate data collection from printers regardless of brand or model. The platform features bi-directional integration with ECI's e-automate ERP system, enabling automated supply replenishment, billing, and service dispatch workflows for dealers. A cloud-first architecture has made the platform accessible to smaller MPS providers previously priced out of the legacy on-premises deployment model, and an exclusive partnership with AR Data supplies relay box hardware for environments where direct device communication is not feasible.

The company operates a subscription-based business model with non-public pricing, distributes through ECI Software Solutions' established channel, and runs an annual Connect Customer Conference drawing 1,000+ users. Active markets include North America, the UK, Australia/New Zealand, the Netherlands, Belgium, Norway, Sweden, and Germany. In 2024 the platform was recognized with the PrintIT Award for Device Management Solution of the Year.

Name

FMAudit LLC

Website

https://fmaudit.ecisolutions.com

Company type

Private

Founded year

1998

Short description

FMAudit LLC, operating as Printanista Hub within ECI Software Solutions, provides cloud-based, device-agnostic printer fleet monitoring software for office equipment dealers and managed print services providers worldwide, tracking tens of millions of devices.

Ownership category

akta.pro rank

Product category

Managed Print Services Software

NAICS

Support Activities for Printing (32312)

SIC

Service Industries For The Printing Trade (2790)

akta.pro primary industry

Print & Peripheral Services (Managed Print, scanners, peripherals) (BPAEAIAM)

Keywords

• Managed print services
• Printer fleet monitoring
• Remote meter reading
• Device management software
• MPS automation platform

Headquarters

HQ city

Jefferson City

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Managed Print Services (MPS) Subscription: SaaS-based managed print services subscription for office technology dealers. Includes cloud-hosted monitoring, DCA deployment, fleet management, and integration capabilities. Priced as a recurring subscription with no upfront hardware investment.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels6 records

Core offering

FMAudit LLC provides remote meter reading and managed print services (MPS) technology now commercialized as the Printanista Hub platform. The cloud-based, device-agnostic solution enables office equipment dealers and MPS providers to monitor multi-vendor printer fleets, automate meter collection, perform remote diagnostics, and integrate with ECI business solutions including e-automate. It is sold as a recurring SaaS subscription with no upfront hardware investment.

Product overview

ECI Software Solutions offers a platform-plus-modules architecture for the office technology industry, anchored by Printanista Hub for managed print services (MPS). Printanista Hub is the core platform providing device-agnostic printer fleet monitoring and automation. Related products include e-automate as an all-in-one office technology business management solution, with add-on modules including MobileTech (field service dispatch and mobile tools), PO Processor (purchase order automation), e-info Enhanced (customer self-service portal), and NET1/Payments (payment processing). The product ecosystem is unified through bi-directional integrations between ECI business solutions, enabling streamlined workflows for office equipment dealers managing fleets remotely.

Differentiator

Problem solved

Functional benefit

Products and services

• Printanista Hub Cloud-based device management platform that monitors printer fleets and automates managed print services (MPS) for office equipment dealers and MPS providers. Offers accurate, secure, multi-vendor printer fleet management accessible from anywhere.
• e-automate All-in-one management solution for office technology businesses to boost profitability and efficiency, including an integrated B2B eCommerce platform for office technology dealers.

Quantifiable outcome

• Eliminate service calls for disconnected DCAs
• +3 more outcomes

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature5 records

Partnerships

Two partnerships are on record, tiered core and flagship.

• AR DatacoreTechnology or IntegrationAR Data's relay box is exclusively featured as part of Printanista's Data Collection Agent (DCA) deployment, providing a plug-and-play, self-recovering DCA that eliminates non-reporting due to power outages, network disruption, or human error. This is an exclusive hardware integration that complements the software-based DCA.
• ECI Strategic Alliance Partners (Office Technology Vendors)flagshipTechnology or IntegrationECI has formed strategic alliances with leading office equipment vendors to ensure seamless integration between Printanista and the applications that MPS provider teams rely on daily. These partnerships enable automated toner purchases, unique meter billing, sustainability reporting, and other automated workflows.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• PrintFleet: PrintFleet is a long-standing direct competitor of FMAudit in MPS device-management software, offering the PrintFleet/DCA infrastructure for office-equipment dealers managing multi-vendor fleets. The two vendors are routinely benchmarked against each other by MPS providers.
• Pharos Systems: Pharos offers enterprise print-management and MPS software targeted at higher-education, corporate, and dealer channels, overlapping with FMAudit's dealer-flavored MPS positioning and competing for the same multi-vendor fleet-monitoring budget.
• PrinterLogic (Vasion): PrinterLogic (now part of Vasion) provides direct IP-printing and print-management software competing for the same IT and dealer-side buyer as FMAudit. Both vendors pursue cloud-first delivery and dealer-channel distribution.
• Y Soft: Y Soft provides MPS, secure print, and document workflow software sold through the office-equipment dealer channel — the same go-to-market path that FMAudit uses, and a comparable product surface around device monitoring and print automation.
• PaperCut Software: PaperCut is a major print-management and MPS-adjacent software vendor serving the same office-technology dealer and end-customer base as FMAudit, with overlapping capabilities in fleet monitoring, secure printing, and find-me printing. It competes for dealer-side budgets and end-customer deployments.

Others

• Tungsten Automation (formerly Kofax): Tungsten Automation offers document capture, workflow, and print-related automation software adjacent to MPS, often co-deployed with managed-print environments; it represents a workflow-side rather than device-monitoring competitor.

Broad incumbents

• HP (Managed Print / Workpath): HP bundles native MPS and device-management capabilities (HP Workpath, JetAdvantage) with its installed base of printers, providing IT and dealer customers with an OEM-default alternative to third-party platforms like FMAudit's Printanista.
• Konica Minolta (bizhub / MPS): Konica Minolta provides its own MPS and device-management tooling (including bizhub and bizhub Insights) directly to enterprises and dealer partners, competing for the same fleet-monitoring wallet share.
• Ricoh (Managed Print Services): Ricoh offers an integrated MPS platform sold alongside its hardware fleet to enterprises and dealers, competing with FMAudit's vendor-neutral DCA by leveraging native device data and OEM services.
• Xerox (ConnectKey / MPS): Xerox delivers MPS through its ConnectKey workflow apps and direct MPS services organization, representing a vertically integrated alternative to FMAudit's software-only dealer-channel model.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/eci-software--solutions

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FMAudit LLC