CET Computer Magic

What CET Computer Magic does

CET Computer Magic is a privately held local IT services company founded in July 2008 by Tim Grier and headquartered in the Athena Building at Lakeside Business Park in Mooresville, North Carolina. The company serves individuals and small businesses across the Lake Norman area, including Mooresville, Cornelius, Davidson, Huntersville, Sherrill's Ford, Denver, Statesville, Concord, and Charlotte. Its core offering is a broad portfolio of technology services: managed IT (remote monitoring, managed antivirus, patch management, helpdesk, proactive maintenance), cybersecurity and remediation (phishing, malware, ransomware defense), depot repair, remote support, on-site technical services, network installation and administration, data recovery and backup, hardware and software services, diagnostics, consulting, and IT training. The company also sells custom-built computers (gaming, streaming, crypto mining, simulations) starting at $1,000 and refurbished hardware such as the certified pre-owned HP All-in-One at $850.

Name

CET Computer Magic

Legal name

CET Computer Magic

Website

https://cetcomputermagic.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

1–10 employees

Short description

CET Computer Magic is a privately held local IT services company in Mooresville, North Carolina, providing managed IT, cybersecurity, repair, consulting, and hardware sales to individuals and small businesses in the Lake Norman area.

Ownership category

akta.pro rank

Product category

IT Services & Computer Repair

NAICS

Computer Systems Design Services (541512), Other Computer Related Services (541519), Computer Training (611420)

SIC

Retail-Computer & Computer Software Stores (5734), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Certified Refurbished Electronics Retail (CRACAJAD)

Keywords

• IT support services
• Computer repair
• Managed IT services
• Cybersecurity remediation
• Network administration

Headquarters

HQ city

Mooresville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Ongoing managed services including monitoring, antivirus, helpdesk, patch management, and proactive management for workstations and servers. Delivered as subscription-like monthly or annual packages.
2. Custom Computer Sales: Custom-built computers tailored to customer specifications for gaming, streaming, video editing, business, or personal use. High-end builds (gaming, streaming, crypto mining, simulations) start at $1,000.
3. Refurbished Computer Sales: Sale of professionally refurbished computers. Example: Refurbished HP All-in-One priced at $850 (original $999).
4. Repair and Consulting Services: One-time services including diagnostics, hardware/software repairs, data recovery, training, and technology consulting.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels1 record

Core offering

CET Computer Magic is a local IT services company that delivers computer repair, virus and spyware removal, network installation and administration, hardware/software consulting, IT support, and training to individuals and small businesses in the Lake Norman area of North Carolina. It also sells custom-built and refurbished computers and offers ongoing managed IT packages with monitoring, antivirus, patch management, and helpdesk support.

Product overview

CET Computer Magic is a local IT services company offering a comprehensive portfolio of technology support services. The core offering centers on Managed IT Services (remote management, monitoring, antivirus, patch management, and helpdesk support for workstations and servers) complemented by Cybersecurity & Remediation services (phishing, malware, and ransomware protection). The service portfolio spans Depot Repair Services (hardware/software diagnostics, repairs, virus removal, OS fixes), Remote Support (secure online troubleshooting), On-Site Services (location-based technical support), and Network Services (maintenance, upgrades, new installations). Supporting offerings include Data Services (recovery, backup via Acronis, HIPAA-compliant drive recycling), Hardware Services (repairs, upgrades, battery replacement, Mac repairs), Software Services (OS, applications including QuickBooks and Microsoft 365, printers, email), and Technology Training and Consulting. The company also sells technology products including Custom Built Computers (gaming, streaming, business configurations) and Refurbished Computers (certified pre-owned devices including an HP All-in-One line). All services are delivered by local technicians in the Lake Norman, NC area.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Complete outsourced IT management including remote monitoring and management, managed antivirus, patch management, unlimited helpdesk support, and proactive maintenance for workstations and servers, delivered as monthly or annual subscription packages for small businesses.
• Cybersecurity & Remediation Comprehensive cybersecurity services covering phishing protection, malware removal, and ransomware defense and recovery for individuals and small businesses, supported by security partners including Malwarebytes, Datto EDR, and RocketCyber SOC.
• Depot Repair Services In-office hardware and software repair services for computers, laptops, servers, and peripherals including diagnostics, component replacement, virus removal, and operating system repair for customers who bring devices to the Mooresville office.
• Remote Support Remote troubleshooting and repair services delivered via secure online platforms for diagnostics, software support, system cleanup, consultation, and training.
• On-Site Services In-person technical support delivered at customer locations for network installation, printer configuration, email setup, and device diagnostics and repair.
• Network Services Network infrastructure services including maintenance, upgrades, and new network setup and configuration for homes and businesses.
• Data Services Data recovery and backup services including basic transfers, Level 1 and Level 2 recovery, clean room recovery via Fields Data Recovery, and HIPAA-compliant drive recycling using Acronis backup solutions.
• Hardware Services Hardware repair and upgrade services including battery replacement, accidental damage repair, memory and storage upgrades, desktop repairs, and Apple Mac repairs.
• Software Services Software solutions including computer tune-ups, operating system fixes and upgrades, application installation and configuration (QuickBooks, Sage, CAD, Microsoft 365), printer software, and email configuration.
• Custom Built Computers Custom-built desktop computers tailored to customer specifications for gaming, streaming, simulations, crypto mining, digital art and video editing, or business use, with high-end builds starting at $1,000.
• Refurbished Computers Professionally restored and certified pre-owned computers and devices sold through the company's Magic Shop at reduced prices.
• Refurbished HP All-in-One Certified refurbished HP all-in-one desktop computer available in configurations with Ryzen 3 or Intel I-7 8100 CPU, SSD or HD storage, and 4-8GB RAM options, priced at $850.
• Diagnostics Diagnostic assessment services to identify root causes of computer issues, available in-office, remotely, or on-site with realistic repair expectations, pricing, and timelines.
• Consulting Technology consulting services to assess current systems, identify improvement areas, and recommend solutions for personal and business technology needs.
• Training IT training services including classroom and one-on-one sessions covering basic computer operations, email, Microsoft and Apple products, Android devices, and cloud platforms.

Named customers3 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core and minor.

• MalwarebytescoreTechnology or IntegrationTrusted cybersecurity partner providing anti-virus software recommendations and integration for client protection.
• Datto EDRcoreTechnology or IntegrationEndpoint detection and response solution used for cybersecurity protection and monitoring.
• RocketCyber SOCcoreTechnology or IntegrationSecurity operations center service for threat monitoring and response.
• Fields Data Recovery ServicesminorImplementation/ SI/ Consulting PartnerPartner for Level 2 data recovery requiring clean room services when internal recovery capabilities are insufficient.
• AcroniscoreTechnology or IntegrationBackup and disaster recovery software used for client data protection services.

Scale indicators1 record

Recent moves7 records

Expansion highlights6 records

Direct peers

• NerdsToGo: Franchised network of local IT service providers offering computer repair, managed IT, and small-business IT support to residential and SMB customers — same local MSP/repair model as CET, with comparable scale per franchise.
• My Computer Works: Remote-first IT support and managed services provider serving consumers and small businesses with troubleshooting, repair, and ongoing support — closely comparable to CET's remote support and managed IT offerings.
• Rescuecom: US-based IT support provider delivering on-site, remote, and depot computer repair plus managed IT services for consumers and SMBs — a near-direct comparable to CET across all three service channels.
• CompuChild: Franchised provider of on-site computer repair, training, and technology services for residential and small-business customers — directly comparable to CET in scope and target customer, though with a national franchise footprint.
• HelloTech: On-demand, in-home and remote tech support service for consumers and small businesses covering computer setup, repair, virus removal, and smart-home/network installation — directly competing with CET's on-site, remote, and depot service model.

Broad incumbents

• Geek Squad (Best Buy): Best Buy's in-store and in-home IT support arm offering computer repair, virus removal, setup, and installation services for consumers and small businesses — directly comparable to CET's residential/SMB IT services across the same category, but operating nationally under a big-box retailer.
• Staples Connect / Staples Tech Services: Staples offers in-store and on-site IT services including computer setup, repair, data services, and small-business support — directly comparable to CET's breadth of services and retail-adjacent delivery model.
• Office Depot / OfficeMax Tech Services: Office Depot's in-store tech support services provide computer setup, repair, virus removal, and small-business IT support for walk-in customers — a direct comparable channel to CET's depot service for residential/SMB clients.
• Asurion Tech Repair & Solutions (uBreakiFix): National device repair chain (uBreakiFix) backed by Asurion, providing in-store computer and device repair with standardized service menus — comparable to CET's depot repair and refurbishment flow at much larger scale.

Regional players

• Tech 2U: California-based mobile/onsite IT support company providing in-home and in-office computer repair, network setup, virus removal, and managed services for consumers and small businesses — a directly comparable service model operating in a different US region.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/cet-computer-magic

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CET Computer Magic