What MePACS does

MePACS is an Australian provider of 24/7 monitored personal alarm services, established in 1989/1990 as part of Peninsula Health (now operating under Bayside Health) and headquartered in Frankston, Victoria. It serves more than 48,000 clients nationwide, primarily seniors living independently, people with chronic conditions, NDIS participants, post-surgery patients, active older adults, and lone workers. The core offering is a cellular-connected alarm service that links end users to an in-house Australian monitoring team staffed by first-aid trained operators, with sub-2-minute response times, two-way voice communication, GPS location on mobile/watch devices, and integration with Triple Zero protocols.

The product portfolio comprises the Home Alarm (a base unit with a wearable waterproof pendant), the Mobile Alarm (a portable 4G device with falls detection and GPS), the Solo Connect watch (a 4G touchscreen smartwatch with health apps), and the Duress Alarm (targeted at lone workers). Devices connect via Telstra or Optus 4G with pre-installed SIMs, and falls detection is handled by onboard sensors. MePACS stores client medical data to expedite emergency response and offers an optional Daily Call welfare check-in service. Quality is anchored in compliance with Australian Standards and PERSL membership.

Revenue is generated primarily through recurring monthly monitoring subscriptions, supplemented by outright hardware sales (Solo Connect and Mobile Alarm), add-on services (Daily Call), accessories (key safes), and optional professional installation. Pricing for the Home Alarm carries no upfront cost, with fees disclosed only at application. Acquisition runs through direct phone sales, online applications, a Referrers Hub for clinicians, and approved-provider status across government funding programs including Support at Home, NDIS, Personal Alert Victoria, and Personal Alert AssistanceSA. As a trading entity within a Victorian public healthcare network, MePACS is privately held under Bayside Health and discloses no funding rounds or revenue figures.

Name

MePACS

Legal name

Bayside Health (formerly Peninsula Health)

Website

https://mepacs.com.au

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

51–100 employees

Short description

MePACS is an Australian monitored personal alarm service provider, part of Bayside Health (formerly Peninsula Health), serving more than 48,000 seniors, NDIS participants, chronic-condition patients, and lone workers nationwide with 24/7 in-house emergency response across Home, Mobile, Watch, and Duress alarms.

Ownership category

akta.pro rank

Product category

Personal Emergency Response Services

NAICS

Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082)

akta.pro primary industry

Personal Emergency Response (PERS) & Medical Alert Monitoring (HSAHAAAL)

akta.pro secondary industries

Emergency Dispatch, Call Center Monitoring & Response Services (HSAHAHAG), Wearable Medical Alert Devices (Pendants, Watches, Bands) (HSAHAHAI), In-Home Landline PERS & Base-Unit Medical Alert Services (HSAHAHAB), Fall Detection & Automatic Alert Monitoring Services (HSAHAHAC), Two-Way Voice Emergency Communication Devices & Services (HSAHAHAF)

Keywords

• Personal alarm monitoring
• Emergency response services
• Medical alert systems
• Personal safety devices
• Monitored healthcare technology

Headquarters

HQ city

Frankston

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Monthly Monitoring Fees: Recurring monthly subscription fees for 24/7 monitoring services. The monitoring fee covers the emergency response team, pre-installed SIM card, and call charges from the alarm.
2. Device Sales - Solo Connect Watch: The Solo Connect watch alarm is purchased outright by the client and owned by the client (not rental). Includes 14-day return period.
3. Device Sales - Mobile Alarm: The Mobile Alarm is purchased outright by the client. The device requires an active Home Alarm Service to operate. Includes 6-week return period.
4. Daily Call Service: Optional additional charged service for daily welfare check-ins separate from monthly pendant testing
5. Installation Services: Professional installation by MePACS technicians available in metro areas for an additional cost
6. Accessories: Sale of accessories including key safes ($80) and other alarm accessories

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels11 records

Core offering

MePACS provides a 24/7 monitored personal alarm service across Australia, delivering cellular-connected (4G) wearable and base-unit devices including a Home Alarm, Mobile Alarm, Solo Connect watch alarm, and Duress Alarm for lone workers. Each alarm links to an Australian-based emergency response centre staffed by first-aid-trained operators who assess alerts, contact emergency services under Triple Zero protocols, and provide two-way voice communication, GPS location, and falls detection. The service is sold directly to consumers and through healthcare referrers and government programs such as Support at Home, NDIS, Personal Alert Victoria, and Personal Alert AssistanceSA.

Product overview

MePACS provides a unified 24/7 monitored personal alarm service through multiple device form factors. The core offering includes the Home Alarm (base unit with wearable pendant for home use), Mobile Alarm (portable GPS device for on-the-go protection), and Solo Connect Watch Alarm (stylish smartwatch with emergency features). A dedicated Duress Alarm serves lone workers in healthcare and community settings. All devices connect to MePACS's Australian-based monitoring centre via cellular networks (4G), enabling direct 2-way voice communication and GPS location sharing during emergencies. The service integrates optional accessories like key safes and add-on services such as Daily Call welfare checks. Funding is available through Australian government programs including Support at Home, NDIS, Personal Alert Victoria, and Personal Alert AssistanceSA.

Differentiator

Problem solved

Functional benefit

Products and services

• Home Alarm Monitored personal alarm system for use around the home and garden, consisting of a base unit connected via the cellular (4G) network with a wearable waterproof pendant that does not require charging; the base unit has a backup battery for power failures. The system is owned by MePACS (not the client) and is bundled with monthly 24/7 monitoring, falls detection, and two-way voice communication for older Australians and people with mobility or fall risks.
• Mobile Alarm Compact, portable monitored personal alarm with falls detection and GPS that works anywhere in Australia with 4G coverage; requires charging every 24-48 hours and must be maintained as an add-on to an active Home Alarm Service. Device is purchased outright by the client with a 6-week return period. Suits active seniors, travellers, and people with chronic conditions needing protection outside the home.
• Solo Connect (Watch Alarm) Stylish personal alarm watch with falls detection and GPS, touchscreen interface, health apps, and 4G connectivity that can be worn anywhere. The watch is purchased outright by the client rather than rented, with a 14-day return period, and is paired with monthly MePACS monitoring. Targets active older adults and users wanting a discreet, lifestyle-friendly form factor.
• Duress Alarm Compact wearable monitored alarm with GPS location, 2-way voice communication, and 4G connectivity designed for the safety of employees working alone in community care, home visits, or other high-risk settings. Connected to MePACS's 24/7 Australian monitoring centre for discreet emergency alerting. Purchased primarily by healthcare and community service organisations for staff use.
• Funded Personal Alarms Personal alarms available to eligible Australians through government funding programs, including Support at Home (SaH), NDIS, Personal Alert Victoria (PAV), and Personal Alert AssistanceSA (PAASA), and previously HCP. Provides eligible clients with the same MePACS-monitored alarm devices with funding covering some or all of the cost.
• 24/7 Monitoring Service

Quantifiable outcome

• Reduces unnecessary ambulance attendances by approximately 33%
• +3 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Bayside Health (formerly Peninsula Health)coreOthersMePACS is provided by Peninsula Health (now Bayside Health) ABN 52 892 860 159. This governance relationship positions MePACS within the Australian public healthcare network, ensuring compliance with Victorian and Commonwealth healthcare legislation including the Health Records Act 2001 (Vic) and Health Services Act 1988 (Vic).
• My Aged Care / Support at HomecoreOthersMePACS is an approved provider of personal alarms for the Australian Government's Support at Home program, enabling eligible older Australians to access funding for alarm services and equipment through formal aged care assessments.
• NDIS (National Disability Insurance Scheme)coreOthersMePACS is a registered NDIS provider for low-risk, low-cost assistive technology. Eligible NDIS participants can use funding from Core Supports or Capital Supports budgets to cover alarm costs with potential for no out-of-pocket expenses.
• Personal Alert Victoria (PAV)coreOthersA Victorian government program providing emergency assistance and daily monitoring to eligible older people and people with disabilities, helping them live independently in their own homes. MePACS is an approved PAV provider.
• Personal Alert AssistanceSA (PAASA)coreOthersA South Australian government program providing personal alarm funding and subsidies for eligible residents of South Australia. MePACS is an approved PAASA provider.
• PERSL (Personal Emergency Response Services Association of Australia)minorOthersMePACS is a member of PERSL, the industry body ensuring compliance with Australian Standards for personal alarms and emergency response. PERSL members have access to latest industry updates, guidelines, and best practices.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Medical Guardian: US-based PERS provider with home, mobile, and watch-style medical alert devices backed by 24/7 monitoring — comparable in multi-form-factor PERS hardware and subscription monitoring revenue model.
• Alert1: US PERS specialist providing monitored home and mobile medical alert systems with 24/7 response — comparable in dedicated PERS focus, subscription monitoring, and senior target market.
• Bay Alarm Medical: US PERS specialist offering in-home and mobile monitored medical alert devices with 24/7 monitoring — comparable in device portfolio (home base, mobile GPS, fall detection) and subscription business model.
• MobileHelp: PERS company offering monitored mobile and in-home medical alert systems with GPS and fall detection — comparable in GPS-enabled mobile PERS and recurring monitoring subscriptions.
• Life Alert: US-headquartered PERS provider offering monitored medical alert systems and emergency response for seniors — a direct comparable in monitored personal alarms and subscription-based emergency response services.
• Tunstall Healthcare: Global PERS and telecare provider with an Australian operation delivering monitored personal alarms and 24/7 response services to seniors and vulnerable individuals — directly comparable in product, customer base, and operating model to MePACS.

Regional players

• SureSafe: Australia-based personal alarm and fall-detection provider offering monitored PERS devices to seniors — regional comparable competing with MePACS specifically in the Australian consumer market.

Broad incumbents

• Guardian Alarm: US broad-incumbent security and medical alert provider offering monitored PERS solutions as part of a wider residential and commercial security portfolio — comparable in monitored emergency response capability.
• ADT Health: Medical alert / PERS offering from ADT, the broad incumbent US security and home services provider — comparable in monitored personal alarms but bundled into a much wider home security portfolio.
• Connect America (Lifeline): Connected health and PERS platform, owner of Philips Lifeline — broad incumbent offering monitored medical alert services and connected health solutions, comparable in PERS monitoring scale and reach.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCo1eGK7zekbtmElI6BkzC-Q/videos?view_as=subscriber
• Facebookfacebook.com/mepacs
• LinkedInlinkedin.com/company/mepacspersonalalarms
• Instagraminstagram.com/mepacs
• Xx.com/mepacs

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MePACS