Good Doctor Technology Medical Center (Thailand)

What Good Doctor Technology Medical Center (Thailand) does

Good Doctor operates a digital healthcare platform in Indonesia providing 24/7 teleconsultation, online pharmacy, medicine delivery, appointment booking, vaccination, and health check-up services. The platform integrates a network of more than 6,000 doctors, 4,000 partner pharmacies, and laboratories across 100+ Indonesian cities, with telemedicine and delivery coverage extending to 200+ cities. The company complements its digital services with physical GoodCare Clinic locations, including a flagship site in Kebayoran Lama, Jakarta, and embedded clinic partnerships in residential properties (e.g., Permata Hijau Suites) and community health programs (e.g., Posyandu with Lazada Logistics). Underlying technology combines a self-serve mobile app, web portal, and enterprise B2B modules for digital outpatient services and population health management, with distribution reach amplified through its prior integration with GrabHealth.

The business operates a two-sided model. On the B2C side, individual consumers access teleconsultation, online pharmacy, and appointment booking via the Good Doctor mobile application and website. On the B2B side, the company sells customized subscription and enterprise solutions to four primary segments: corporate employers (Perusahaan), insurance companies (Asuransi), FMCG pharmaceutical brands (FMCG Farmasi), and government agencies (Pemerintah). Revenue is generated through subscription/recurring fees for teleconsultation and B2B health management services, transaction fees from online pharmacy sales, licensing/royalty arrangements with brand partners, and professional services for vaccination programs delivered in collaboration with pharmaceutical companies such as GSK. Pricing is not publicly disclosed and enterprise contracts are quote-based.

The company is venture-backed, having closed a $10 million Series A round in 2021 from Grab, SoftBank, MDI Ventures, and WhiteCoat. It operates with 251-500 employees and is headquartered in Jakarta, Indonesia. Strategic partnerships have expanded its role in public health delivery, including collaborations with the Jakarta Provincial Health Office (Dinas Kesehatan DKI Jakarta) and USAID EpiC Indonesia on the Jak-Anter HIV/AIDS program, and with GSK on national vaccination initiatives.

Name

Good Doctor Technology Medical Center (Thailand)

Legal name

Good Doctor

Website

https://gooddoctor.health

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

251–500 employees

Short description

Good Doctor is an Indonesia-based telehealth platform offering 24/7 teleconsultation, online pharmacy, and medicine delivery via a network of 6,000+ doctors and 4,000+ pharmacies, serving consumers, corporations, insurers, government, and pharmaceutical brands with B2B and B2C solutions.

Ownership category

akta.pro rank

Product category

Telehealth Services

NAICS

Offices of Physicians (except Mental Health Specialists) (621111), Offices of Physicians (6211), Offices of Physicians (62111)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

DTC Telehealth with Integrated Online Pharmacy (Cash-Pay/Subscription) (HLALAIAA)

akta.pro secondary industries

Healthcare On‑Demand Platforms (Telehealth, Home Care, Nursing) (BPAMAHAH), Primary Care & General Medicine Virtual Care (HLALAAAA), Primary Care & General Medicine Virtual Care (Employer-Sponsored) (HLALADAA)

Keywords

• Telehealth platform services
• Telemedicine consultation
• Online pharmacy delivery
• Corporate health benefits
• Digital healthcare platform

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Teleconsultation Services: Revenue from 24/7 teleconsultation with general and specialist doctors, available to consumers and enterprise employees
2. Online Pharmacy Sales: Revenue from sale of health products and medications through online store with delivery
3. B2B Enterprise Solutions: Subscription and service fees from corporate clients for employee health benefits, population health management, and preventive health programs
4. Brand Partnership: Co-branded healthcare solutions with FMCG pharmaceutical companies and insurance providers
5. Vaccination Services: Vaccination programs offered in partnership with pharmaceutical companies like GSK

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels6 records

Core offering

Good Doctor Technology operates a digital telehealth platform offering 24/7 video/voice teleconsultation with licensed doctors, an integrated online pharmacy with home delivery of medicines and health products, and digital appointment booking for offline care. The company also delivers B2B health management solutions including digital outpatient services, population health management, and brand partnership programs for corporate clients across 200+ cities.

Product overview

Good Doctor is a digital healthcare platform offering a comprehensive suite of telehealth and health management services. The platform operates on a two-sided model: B2C services for individual consumers (teleconsultation, medicine delivery, vaccination, health store) and B2B solutions for corporate clients (Digital Outpatient Service, Population Health Management). The core offerings include Telekonsultasi (teleconsultation) enabling 24/7 doctor access and Pengiriman Obat (medicine delivery) for prescriptions. Supporting services include GoodCare Clinic as a physical clinic sub-brand, Vaccination services, Appointment Booking, and Health Check-ups. For businesses, the platform provides Population Health Management, Preventive Health Programs, Consumer Health Services, and Brand Partnership programs. The network spans 6000+ doctors, 4000+ pharmacies, and 100+ cities with official health laboratories across Indonesia.

Differentiator

Problem solved

Functional benefit

Products and services

• Telekonsultasi (Teleconsultation)

Quantifiable outcome

• 24/7 access to healthcare professionals
• +1 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Five partnerships are on record, tiered core and minor.

• GSK (GlaxoSmithKline)coreStrategic or Co-development PartnerGSK and Good Doctor collaborated to expand influenza vaccination services and other vaccination programs, marking National Health Day (HKN ke-59) commemoration with official partnership ceremony.
• USAID EpiC IndonesiacoreStrategic or Co-development PartnerUSAID EpiC Indonesia collaborated with Good Doctor and Dinas Kesehatan DKI Jakarta to strengthen the Jak-Anter program, improving healthcare services for people living with HIV/AIDS (ODHIV) in Jakarta.
• Dinas Kesehatan DKI JakartacoreStrategic or Co-development PartnerJakarta Provincial Health Office partnered with Good Doctor and USAID EpiC Indonesia to strengthen the Jak-Anter program for HIV/AIDS healthcare services, demonstrating government healthcare digitization.
• Permata Hijau SuitesminorStrategic or Co-development PartnerGood Care Clinic partnered with Permata Hijau Suites apartment complex to bring healthcare services closer to apartment residents, demonstrating B2B2C real estate partnership model.
• Lazada LogisticsminorStrategic or Co-development PartnerGood Doctor collaborated with Lazada Logistics to build Posyandu (community health posts) in Jatijajar Village, Cimanggis, Depok, West Java, supporting community health outreach.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Others

• Sociolla: Indonesia-based beauty and wellness commerce platform with growing health and wellness adjacencies. Sociolla is thematically adjacent as an Indonesian digital consumer health and wellness brand, though not a direct telehealth competitor.

Direct peers

• Halodoc: Indonesia's leading telehealth platform offering 24/7 teleconsultation, online pharmacy, and home lab services. Halodoc is the closest direct competitor to Good Doctor in Indonesia, serving the same consumer and corporate segments with a similar integrated digital health model.
• Alodokter: Major Indonesian telehealth and health content platform providing teleconsultation, doctor booking, hospital directories, and content services. Alodokter competes head-to-head with Good Doctor in the Indonesian consumer and enterprise telehealth market.
• KlikDokter: Indonesian telehealth platform offering teleconsultation, online pharmacy, and health information services. KlikDokter is a domestic direct competitor in the same B2C and B2B telehealth-plus-pharmacy category.

Regional players

• MyDoc: Southeast Asia-based telehealth and corporate health benefits platform operating across Singapore, Malaysia, and other regional markets. Comparable to Good Doctor in B2B enterprise health benefits focus and teleconsultation model.
• WhiteCoat: Singapore-headquartered telehealth and corporate health platform offering teleconsultation, medicine delivery, and insurance-integrated services. Comparable B2B2C telehealth-plus-pharmacy model to Good Doctor, primarily in Singapore and Southeast Asia.
• Doctor Anywhere: Southeast Asia regional telehealth provider offering teleconsultation, online pharmacy, and corporate health benefits across Singapore, Malaysia, Thailand, Vietnam, and the Philippines. Comparable to Good Doctor in business model and target segments, but with broader multi-country reach.

Broad incumbents

• Teladoc Health: Global telehealth incumbent offering virtual care, chronic disease management, and integrated health services to consumers, employers, and health systems. Comparable as a broad telehealth incumbent with multi-segment B2B and B2C offerings, though operating at a vastly larger scale.
• Ping An Healthcare and Technology: China-based telehealth and consumer health platform affiliated with Ping An Group, offering teleconsultation, online pharmacy, and corporate health services. Comparable in end-to-end telehealth-plus-pharmacy model, though much larger and focused on the Chinese market.
• Practo: Established Asian telehealth and doctor booking platform serving India, Indonesia, Philippines, and other Asian markets. Practo is a broader incumbent with overlapping teleconsultation and online appointment capabilities, though across a wider portfolio than Good Doctor's integrated model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/gooddoctorid

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Good Doctor Technology Medical Center (Thailand)