Blue Telecoms

What Blue Telecoms does

Blue Telecoms is a privately held UK-based wholesale telecommunications and contact centre provider, founded in 2010 in Neath, South Wales, and operating with 11–50 employees. It delivers a cloud-hosted omnichannel contact centre platform combining predictive, progressive, preview, and click-to-dial modes with inbound routing, interactive scripting, real-time wallboards, and CRM integration (Salesforce, HubSpot, Zoho, SugarCRM). The platform is augmented by regulatory-grade features — live TPS screening, GDPR tools, PCI pause/resume recording, and ISO 27001-certified information security — and supports voice, email, WhatsApp, web chat, SMS, and social media channels from a unified agent interface. Adjacent offerings include retail and wholesale SIP trunking, business VoIP, hosted PBX, hosted Asterisk, AI solutions, rapid-deploy data connectivity, and co-location, all delivered from a UK data centre.

The company's revenue model mixes recurring subscriptions (hosted contact centre, hosted PBX, VoIP), usage-based billing (per-second SIP trunking), and transaction fees on premium-rate DDI numbers (up to 8p/min). GTM is hybrid: a direct UK sales team with phone-led consultative selling, a self-service customer portal for existing accounts, and a wholesale SIP channel for resellers and PBX integrators (Asterisk, Avaya, 3CX, FreeSWITCH). Customers span contact centres, fundraisers, political campaigns (Welsh Conservatives), financial services (Avondale Finance), and SMEs, with case studies citing 25–30% contact-rate gains and up to 60% telephone bill reductions. The company claims 100s of clients worldwide and 24-hour deployment for up to 50 agents, with no disclosed external funding, parent company, or institutional investors.

Name

Blue Telecoms

Legal name

Blue Telecoms

Website

https://bluetelecoms.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

Blue Telecoms is a UK-based provider of a cloud-hosted omnichannel contact centre platform, SIP trunking, VoIP, hosted PBX, and AI solutions, serving UK contact centres, telecoms resellers, and SMEs since 2010.

Ownership category

akta.pro rank

Product category

Cloud Communications / Hosted Contact Centre

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Wired and Wireless Telecommunications (except Satellite) (5171), Telephone Call Centers (56142)

SIC

Communications Services, Nec (4899), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

Dedicated Internet Access (DIA) & Business Broadband (HDAIAFAD), Industrial/OT Private Connectivity (Factory, Mining, Ports) (HDAIAGAD), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)

Keywords

• Hosted contact centre
• Predictive dialler
• SIP trunking
• Business VoIP
• Omnichannel communications

Headquarters

HQ city

Neath

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Hosted Contact Centre Platform: Subscription-based hosted contact centre platform with omnichannel capabilities, predictive dialling, and unified agent interface. Includes unlimited support and TPS checking in standard packages.
2. SIP Trunking Services: SIP trunking with per-second billing, unlimited concurrent channels, and PSTN failover. Available in wholesale and retail tiers for PBX connectivity.
3. Business VoIP: Business-quality VoIP services over QoS-guaranteed networks, reducing telephone bills by up to 60% compared to traditional circuits.
4. DDI Telephone Numbers: Revenue-generating telephone numbers including premium rate (0871) earning up to 8p/min, and special rate numbers earning up to 5p/min.
5. Data Connectivity: Rapid-deploy data solutions for temporary and emergency connectivity situations.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Blue Telecoms provides a cloud-hosted enterprise communications platform combining an omnichannel contact centre (with predictive, progressive, preview and click-to-dial modes), SIP trunking (retail and wholesale), business VoIP, hosted PBX, DDI telephone numbers, and AI-powered automation. It also offers rapid-deploy data connectivity and data centre co-location from its ISO 27001-certified South Wales facility. The platform serves UK and international businesses that run outbound and inbound contact operations or migrate from legacy ISDN to SIP.

Product overview

Blue Telecoms offers a unified enterprise communications platform combining hosted contact centre, SIP trunking, VoIP, and AI solutions. The core offering is the Hosted Contact Centre platform with multiple dialling modes (Predictive, Progressive, Preview, Click-to-Dial), complemented by SIP Trunking services (retail and wholesale), Business VoIP, and Hosted PBX. AI Solutions are integrated into the contact centre with standalone AI workers for automation. Data Connectivity services provide rapid-deploy solutions for challenging environments. All services are delivered from the company's South Wales data centre with UK-based support.

Differentiator

Problem solved

Functional benefit

Products and services

• Hosted Contact Centre Flagship omnichannel cloud contact centre platform with predictive dialler, inbound routing, interactive scripting, real-time reporting, and CRM integration. Supports voice, email, WhatsApp, web chat, SMS, and social media channels for businesses running outbound and inbound campaigns.
• SIP Trunking Retail SIP trunking with per-second billing, unlimited concurrent channels, built-in PSTN failover, and high-strength encryption. Compatible with Asterisk, Avaya, 3CX, FreeSWITCH, and other PBX platforms for enterprises replacing ISDN circuits.
• Business VoIP Business-quality VoIP delivered over QoS-guaranteed networks with virtual ISDN lines that offer higher reliability and flexibility than traditional circuits, reducing telephone costs for organisations of all sizes.
• Hosted PBX Cloud-managed PBX with voicemail, call recording, IVR menus, conferencing, and time-of-day routing. Deployed within 24 hours for up to 50 agents with full UK-based support.
• Hosted Asterisk Cloud-hosted Asterisk telephony platform providing businesses with the open-source Asterisk PBX delivered as a managed service.
• AI Solutions AI-enhanced contact centre capabilities integrated into the platform plus standalone AI workers that can take calls, manage accounts, and automate entire business processes 24/7 across voice, email, WhatsApp, web chat, SMS, and social channels.
• Data Connectivity Rapid-deploy data connectivity solution combining bonded 4G/5G, satellite backhaul, and hybrid connectivity for emergencies, rural locations, festivals, and temporary sites where fixed-line cannot reach.
• Co-location Data centre co-location service providing physical hosting of customer equipment in the Blue Telecoms South Wales facility.

Quantifiable outcome

• 500% productivity increase with predictive dialler vs manual dialling
• +4 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability7 records

Feature10 records

Partnerships

Twelve partnerships are on record, tiered core, support, recommended and market.

• SalesforcecoreTechnology or IntegrationCRM integration partner for seamless contact and call recording synchronization. Auto-sync contacts between platforms for unified customer data.
• HubSpotcoreTechnology or IntegrationCRM integration partner providing seamless data synchronization and contact management capabilities.
• ZohocoreTechnology or IntegrationCRM integration partner for contact synchronization and business data management.
• SugarCRMcoreTechnology or IntegrationCRM integration partner for contact management and call recording synchronization.
• AsteriskcoreTechnology or IntegrationSIP-compatible PBX platform. Blue Telecoms SIP trunks connect directly to Asterisk infrastructure with full codec and encryption support.
• AvayacoreTechnology or IntegrationEnterprise PBX compatible with Blue Telecoms SIP trunking services for enterprise telephony.
• 3CXcoreTechnology or IntegrationIP PBX platform compatible with Blue Telecoms SIP trunking. Also offers recommended 3CX Softphone for agent endpoints.
• FreeSWITCHcoreTechnology or IntegrationOpen-source telephony platform compatible with Blue Telecoms wholesale and retail SIP trunking services.
• Zoho AssistsupportTechnology or IntegrationRemote assistance tool used by Blue Telecoms support team to connect to customer computers, view screens, diagnose problems, and resolve issues in real time with customer permission.
• ZoiperrecommendedTechnology or IntegrationRecommended softphone partner with feature-rich audio quality and multi-account support for Windows, Mac, Linux, iOS, and Android.
• X-Lite (Bria Solo) by CounterPathrecommendedTechnology or IntegrationRecommended lightweight SIP softphone for users wanting simple, reliable calling experience on desktop.
• BT (ISDN Migration)marketStrategic or Co-development PartnerBT is switching off ISDN network by 2025. Blue Telecoms positioning wholesale SIP trunking as the modern ISDN alternative for businesses migrating from legacy infrastructure.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• 8x8: Global UCaaS+CCaaS platform with integrated voice, contact centre, and AI; broad-incumbent competitor for customers evaluating combined telephony and contact-centre stacks.
• Five9: Large, established cloud contact-centre vendor with predictive dialler, omnichannel, and AI suite; an incumbent peer expanding into the UK mid-market and competing for the same enterprise outbound and inbound workloads.
• RingCentral: Major cloud communications and contact-centre vendor with deep CRM integrations and AI; targets the same UK mid-market and enterprise telephony refresh cycle that Blue Telecoms competes for.

Direct peers

• Aircall: Cloud-based phone system and contact-centre platform for SMBs with native CRM integrations and AI features; competes for the same UK SMB/SME buyer that Blue Telecoms targets with Hosted PBX and click-to-dial.
• Content Guru: UK cloud contact-centre platform (storm) delivering omnichannel routing, AI, and integrations to enterprise and public-sector clients; competes head-to-head with Blue Telecoms in the UK hosted CCaaS segment.
• Telappliant: UK-focused VoIP, SIP trunking, and hosted telephony provider; overlaps with Blue Telecoms' retail voice, SIP trunking, and DDI number portfolio for UK SMB customers.
• Gamma Communications: UK-headquartered SIP trunking, UCaaS, and hosted telephony provider serving enterprise and wholesale channels; closest direct peer to Blue Telecoms' retail and wholesale SIP/hosted PBX stack and a likely benchmark for UK channel share.
• Talkdesk: Global cloud contact-centre platform with AI agents, omnichannel, and CRM integrations that overlaps directly with Blue Telecoms' predictive dialler and omnichannel contact-centre offerings across the UK mid-market.
• Voiceflex: UK wholesale SIP trunking and hosted telephony specialist serving resellers and SMBs; a direct peer in wholesale/retail SIP, voice, and DDI number categories.

Others

• 3CX: IP PBX platform that Blue Telecoms supports for SIP trunking and recommends for softphones; an ecosystem partner/adjacent player whose hosted 3CX-as-a-service offerings compete indirectly with Blue's Hosted Asterisk.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/bluetelecoms
• Facebookfacebook.com/bluetelecoms
• LinkedInlinkedin.com/company/blue-telecoms

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Blue Telecoms