Dukasim

What Dukasim does

Dukasim (DUKASİM Haberleşme Sis. San. ve Tic. Ltd. Şti.) is a privately held Turkish systems integrator founded in 2002 and headquartered in Bornova, İzmir. The company provides end-to-end IT and telecommunications infrastructure solutions to mid-sized and large enterprise clients across Turkey and neighboring countries, organized into ten solution categories: communication systems (IP/Analog/Hybrid PBX, Cloud PBX, call center), network infrastructure (wired/wireless, structured cabling), data center solutions (servers, storage, hyper-converged infrastructure using VMware VSAN and Nutanix), IoT solutions, network security (firewalls from Fortinet, Palo Alto Networks, Sophos; endpoint security; 5651-compliant logging), physical security (IP/analog cameras, access control), and physical product supply (endpoints, peripherals).

The technology stack is built almost entirely on third-party platforms from 50+ global vendors (Cisco, Aruba/HPE, Microsoft, AWS, Fortinet, Palo Alto Networks, VMware/Broadcom, Nutanix, Dahua, Hikvision, Axis, Dell EMC, Lenovo, Veeam, Avaya, 3CX, etc.), with Dukasim acting as the design, integration, and project-management layer rather than as an IP-owning product company. In-house proprietary assets are limited to call center management software and certain PBX configurations described in marketing material. The business operates a quote-driven, project-based model with hardware resale, professional services (consulting, design, implementation), and managed services (post-sale software updates, 7/24 support) as the three revenue streams. Distribution is exclusively direct enterprise field sales supplemented by vendor channel partnerships; pricing is not publicly disclosed.

Dukasim is founder-led by General Manager Halil Duran, with no disclosed institutional investors, no parent company, no subsidiaries, and no M&A history. The firm claims 200+ completed projects and 1M+ active users served across its installed base. Headcount sits in the 11–50 range. It carries KVKK (Turkish Personal Data Protection Law) compliance and operates as a Turkish limited company under standard commercial law.

Name

Dukasim

Legal name

DUKASİM Haberleşme Sis. San. ve Tic. Ltd. Şti.

Website

https://dukasim.com.tr

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

11–50 employees

Short description

Dukasim is a Turkish enterprise IT and telecommunications systems integrator, founded in 2002 and based in Izmir, delivering end-to-end infrastructure projects across communication, network, data center, IoT, and security domains to mid and large enterprises in Turkey and neighboring countries.

Ownership category

akta.pro rank

Product category

Enterprise IT Infrastructure Services

NAICS

Computer Systems Design and Related Services (5415), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Integrated Systems Design (7373), Services-Telephone Interconnect Systems (7385), Computer Communications Equipment (3576)

akta.pro industry

PRIMARYBPAEAAAK

Network, Infrastructure & Data Center Integration

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Consulting & Systems Integration

SECONDARYBPAAACAD

Network & Connectivity Support (LAN/WAN, Wi‑Fi, ISP/Telco)

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Technical Support & Helpdesk (IT/Device/Product Support)

SECONDARYHDAIAIAH

NaaS Connectivity Services (On-Demand VPN, SD-WAN-as-a-Service, Bandwidth-on-Demand)

Hardware, Technology & Telecom/Telecommunications & Network Services/Network-as-a-Service & Virtualized Networks (NFV, vRAN, Slicing)

Keywords

• Enterprise IT infrastructure
• Network security solutions
• Unified communications systems
• Data center solutions
• Structured cabling systems

Headquarters

HQ city

Izmir

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Ürün Tedariği ve Projelendirme: Dukasim supplies and projects end-to-end product solutions for enterprise communication, network, data center, IoT, security, structured cabling, camera, server, and physical product needs. Revenue is generated through product sales combined with project design and implementation services.
2. Danışmanlık ve Proje Hizmetleri: The company provides consulting services alongside product supply, analyzing customer infrastructure and designing bespoke solutions. Ongoing post-sale support and 7/24 special service support are offered to project clients.
3. Yazılım ve Güncelleme Hizmetleri: Post-installation software updates and after-sales support services for call center management software and other proprietary or integrated software solutions.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Dukasim supplies and integrates end-to-end enterprise IT and communication infrastructure solutions for medium and large-scale corporate clients. The company provides product supply, project design, and implementation services across ten solution categories: communication systems (PBX, call center, cloud PBX), network infrastructure, data center, IoT, network security, structured cabling, camera/surveillance, server/storage, and physical IT hardware. Operating as a system integrator and value-added reseller for 50+ global technology brands, Dukasim combines hardware resale with consulting, deployment, and 7/24 post-sale support.

Product overview

Dukasim is a telecommunications and IT solutions provider offering a comprehensive portfolio of enterprise technology solutions. The portfolio consists of ten core solution categories: Communication Solutions (PBX, call center, Cloud PBX), Network Solutions (wired/wireless infrastructure), Data Center Solutions, IoT Solutions, Network Security Solutions (firewall, endpoint security), Structured Cabling, Camera and Video Systems, Server and Storage Solutions (physical servers, virtualization, HCI), and Physical Product Solutions. These solutions work together to provide end-to-end IT infrastructure for medium and large enterprise organizations across Turkey and neighboring countries.

Differentiator

Problem solved

Functional benefit

Products and services

• Communication Solutions (Haberleşme Çözümleri) Enterprise communication solutions including IP, Analog, and Hybrid PBX systems, call center management software, and Cloud PBX services for voice communications, automatic call routing, and multi-location user management. Acquired through partnerships with Cisco, Avaya, 3CX, Unify (Atos), and integrated with TEGSOFT call center platform.
• Network Solutions (Network Çözümleri) Wired and wireless network infrastructure solutions including routers, switches, access points, and SD-WAN for enterprise connectivity. Delivered through partnerships with Cisco, HPE Aruba, Ruckus Wireless, Extreme Networks, Silver Peak (Aruba Enterprise), and Peplink.
• Data Center Solutions (Veri Merkezi Çözümleri) Data center solutions encompassing server, storage, backup, archiving, compression, and analytics architecture, including hybrid, block, and file/object-based storage. Built on partnerships with Dell EMC, HPE, Pure Storage, Veeam, Zerto, and AWS.
• IoT Solutions (IoT Çözümleri) Internet of Things solutions using sensors and cloud-connected devices, supporting IPv6 protocol migration, personnel tracking, occupational safety, and temperature monitoring systems.
• Network Security Solutions (Ağ Güvenlik Çözümleri) Network security solutions including firewall systems (Fortinet FortiGate, Sophos, Palo Alto Networks, Check Point), endpoint security, DLP, 5651-compliant logging, reporting, and hotspot solutions for protecting enterprise networks.
• Structured Cabling Solutions (Yapısal Kablolama Çözümleri) Structured cabling infrastructure services including cable routing, termination, testing, and certification, designed for long-term reliability. Delivered through partnerships with CommScope and Legrand.
• Camera and Video Systems Solutions (Kamera ve Görüntü Sistemleri Çözümleri) Camera and video security systems including IP and analog cameras, wireless surveillance, video conferencing solutions, and conference room equipment. Delivered through partnerships with Hikvision, Dahua, Axis Communications, Milestone Systems, Hanwha, Cisco Webex, Barco, Logitech, and Jabra.
• Server and Storage Solutions (Sunucu ve Depolama Çözümleri) Server and storage solutions including physical servers, virtualization systems, and Hyper-Converged Infrastructure (HCI) combining server, storage, and network layers on x86 platforms with centralized single-point management. Built on VMware VSAN and Nutanix technologies, with HPE, Dell EMC, Lenovo, and Huawei.
• Physical Product Solutions (Fiziksel Ürün Çözümleri) Physical product supply including computers, laptops, printers, printing machines, barcode readers, keyboards, mice, and other peripheral devices. Delivered through partnerships with HP Inc., ASUS, Lenovo, and others.

Quantifiable outcome

• Serves 1M+ active users through deployed solutions
• +2 more outcomes

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability4 records

Feature7 records

Partnerships

44 partnerships are on record, tiered core.

• Aruba (HPE Aruba Networking)coreTechnology or IntegrationAruba is a strategic technology partner for Dukasim. Dukasim holds MSP Partner status with Aruba, using Aruba networking solutions to deliver high-quality services to customers. Aruba's products include wireless networking, edge infrastructure, and SD-WAN solutions.
• TEGSOFTcoreTechnology or IntegrationTEGSOFT is a solution partner of Dukasim. Through this partnership, Dukasim provides all-in-one solutions with high-quality customer experience. TEGSOFT offers call center and communication platform solutions integrated into Dukasim's broader communications offering.
• CiscocoreTechnology or IntegrationCisco is listed as a technology partner on Dukasim's website, providing networking, collaboration, and security solutions as part of Dukasim's solution portfolio.
• FortinetcoreTechnology or IntegrationFortinet is a technology partner providing firewall and network security solutions. Dukasim uses Fortinet products (Fortigate) for customer firewall deployments as part of its network security solutions.
• Palo Alto NetworkscoreTechnology or IntegrationPalo Alto Networks is a technology partner providing next-generation firewall and cybersecurity solutions integrated into Dukasim's network security offerings.
• Hewlett Packard Enterprise (HPE)coreTechnology or IntegrationHPE (including HPE Aruba Networking) is a technology partner providing servers, storage, and networking solutions integrated into Dukasim's enterprise IT infrastructure projects.
• Dell EMCcoreTechnology or IntegrationDell EMC is a technology partner supplying enterprise servers, storage, and data protection solutions used in Dukasim's server and data center solutions.
• VMware by BroadcomcoreTechnology or IntegrationVMware is a technology partner providing virtualization and hyper-converged infrastructure solutions. Dukasim uses VMware VSAN for integrated data center and business continuity solutions.
• NutanixcoreTechnology or IntegrationNutanix is a technology partner providing hyper-converged infrastructure and cloud computing solutions integrated into Dukasim's data center and virtualization offerings.
• MicrosoftcoreTechnology or IntegrationMicrosoft is a technology partner providing cloud, productivity, and enterprise software solutions integrated across Dukasim's solution portfolio.
• Amazon Web Services (AWS)coreTechnology or IntegrationAWS is a technology partner providing cloud infrastructure and services integrated into Dukasim's cloud, data center, and IoT solution offerings.
• SophoscoreTechnology or IntegrationSophos is a technology partner providing endpoint and network security solutions used in Dukasim's firewall and endpoint security solutions for enterprise clients.
• HikvisioncoreTechnology or IntegrationHikvision is a technology partner providing IP and analog security cameras and surveillance systems integrated into Dukasim's camera and imaging solutions.
• Dahua TechnologycoreTechnology or IntegrationDahua Technology is a technology partner providing video surveillance cameras and security systems integrated into Dukasim's physical security solutions.
• Axis CommunicationscoreTechnology or IntegrationAxis Communications is a technology partner providing professional network cameras and video surveillance systems integrated into Dukasim's camera and imaging solutions.
• Milestone SystemscoreTechnology or IntegrationMilestone Systems is a technology partner providing video management software (VMS) integrated into Dukasim's camera and security system solutions.
• VeeamcoreTechnology or IntegrationVeeam is a technology partner providing data backup and recovery solutions integrated into Dukasim's server and storage solution offerings.
• ZertocoreTechnology or IntegrationZerto is a technology partner providing disaster recovery and business continuity solutions integrated into Dukasim's data center and virtualization solutions.
• Pure StoragecoreTechnology or IntegrationPure Storage is a technology partner providing all-flash storage solutions integrated into Dukasim's data center and storage solution offerings.
• QNAPcoreTechnology or IntegrationQNAP is a technology partner providing network-attached storage (NAS) and surveillance solutions integrated into Dukasim's server and storage solution portfolio.
• SynologycoreTechnology or IntegrationSynology is a technology partner providing NAS and data management solutions integrated into Dukasim's storage solution offerings.
• HuaweicoreTechnology or IntegrationHuawei is a technology partner providing networking and telecommunications equipment integrated into Dukasim's network and communication solutions.
• LenovocoreTechnology or IntegrationLenovo is a technology partner providing servers, storage, and endpoint computing hardware integrated into Dukasim's hardware solutions.
• HP Inc.coreTechnology or IntegrationHP is a technology partner providing personal computers, printers, and peripheral hardware integrated into Dukasim's physical product solutions.
• ASUScoreTechnology or IntegrationASUS is a technology partner providing computing hardware and components integrated into Dukasim's hardware and peripheral solutions.
• Unify (Atos)coreTechnology or IntegrationUnify is a technology partner providing communication and collaboration platform solutions (including Circuit and OpenScape) integrated into Dukasim's communication solutions.
• 3CXcoreTechnology or Integration3CX is a technology partner providing IP PBX and communication solutions integrated into Dukasim's communication and call center offerings.
• AvayacoreTechnology or IntegrationAvaya is a technology partner providing enterprise communication and contact center solutions integrated into Dukasim's communication solutions.
• LogitechcoreTechnology or IntegrationLogitech is a technology partner providing video conferencing, headsets, and collaboration peripherals integrated into Dukasim's camera conference and communication solutions.
• BarcocoreTechnology or IntegrationBarco is a technology partner providing video conferencing and display solutions integrated into Dukasim's camera conference solutions.
• Cisco WebexcoreTechnology or IntegrationCisco Webex is a technology partner providing video conferencing and collaboration solutions integrated into Dukasim's communication and conference solutions.
• JabracoreTechnology or IntegrationJabra is a technology partner providing professional headsets and audio equipment integrated into Dukasim's communication and call center solutions.
• AcroniscoreTechnology or IntegrationAcronis is a technology partner providing cyber protection and backup solutions integrated into Dukasim's data protection and security solutions.
• TrellixcoreTechnology or IntegrationTrellix is a technology partner providing advanced threat detection and endpoint security solutions integrated into Dukasim's network and endpoint security offerings.
• Check Point Software TechnologiescoreTechnology or IntegrationCheck Point is a technology partner providing firewall and network security solutions integrated into Dukasim's network security solutions.
• Trend MicrocoreTechnology or IntegrationTrend Micro is a technology partner providing endpoint and cloud security solutions integrated into Dukasim's endpoint security offerings.
• Silver Peak (Aruba Enterprise)coreTechnology or IntegrationSilver Peak (now part of Aruba/HPE) is a technology partner providing SD-WAN solutions integrated into Dukasim's network solutions.
• Extreme NetworkscoreTechnology or IntegrationExtreme Networks is a technology partner providing wired and wireless networking solutions integrated into Dukasim's network solutions.
• ZKTecocoreTechnology or IntegrationZKTeco is a technology partner providing access control and biometric security solutions integrated into Dukasim's physical security offerings.
• HoneywellcoreTechnology or IntegrationHoneywell is a technology partner providing building and industrial security and automation solutions integrated into Dukasim's physical security offerings.
• CommScopecoreTechnology or IntegrationCommScope is a technology partner providing structured cabling and network infrastructure solutions (including SYSTIMAX and Uniprise brands) integrated into Dukasim's structured cabling solutions.
• LegrandcoreTechnology or IntegrationLegrand is a technology partner providing structured cabling and electrical infrastructure solutions integrated into Dukasim's structured cabling solutions.
• PanasoniccoreTechnology or IntegrationPanasonic is a technology partner providing communication devices and security solutions integrated into Dukasim's communication and physical security solutions.
• PeplinkcoreTechnology or IntegrationPeplink is a technology partner providing SD-WAN and connectivity solutions integrated into Dukasim's network solutions.

Scale indicators4 records

Recent moves6 records

Expansion highlights3 records

Direct peers

• BİMTES (BİMTAŞ / Turkish integrators cluster): Turkish enterprise IT integrator offering networking, security and communication infrastructure projects for public and private sector — comparable mid-market integration profile and customer base.
• Index Grup (Netser Group): Turkish IT distributor and solutions provider carrying many of the same global vendor brands (Cisco, HPE, etc.) and delivering enterprise networking, security and data center projects — a channel/integration peer.
• Arena Bilgisayar: Major Turkish IT distribution and solutions company reselling enterprise hardware, networking and software brands and providing project integration services to corporate customers across Turkey.
• Innova Bilişim: Leading Turkish IT services and systems integrator serving large enterprises and public sector with networking, data center, security and managed services — directly comparable project-based integration business in the same geography.
• Karel: Turkish PBX and enterprise communications manufacturer and integrator with overlapping PBX, call center and structured cabling offerings for mid/large enterprises in Turkey. Closest direct analog to Dukasim's communications-centric portfolio.
• Commencetech: Regional systems integrator focused on enterprise communications, networking and data center solutions in Turkey and adjacent markets, with a comparable partner-driven delivery model.

Others

• HPE Aruba (HPE Pointnext services): Dukasim's primary MSP vendor partner whose own professional services arm competes for the same networking/SD-WAN deployments when partners are bypassed.

Emerging players

• 3CX: Software PBX/UCaaS vendor that Dukasim actively partners with; an upstream platform whose direct-to-customer motion can disintermediate local integrators like Dukasim.

Broad incumbents

• Atos (Eviden) Turkey: Global IT services incumbent with significant Turkey presence delivering large-scale digital workplace, networking, security and data center transformation — represents the upper bound of enterprise integration competition.
• NTT Data Turkey: Global IT services incumbent active in Turkey delivering enterprise infrastructure, networking and managed services — competes for the same large enterprise RFPs from a much larger scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/dukasim_dukasim
• YouTubeinstagram.com/dukasim.com.tr
• Facebookfacebook.com/dukasimhaberlesmesistemleri
• LinkedInlinkedin.com/company/dukasim
• Instagraminstagram.com/dukasim.com.tr

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dukasim