What Wandlee does

Wandlee is a Warsaw-based SaaS company, founded in 2016, that builds AI-powered conversational automation products for enterprise clients. Its portfolio centers on two core platforms: Chatbot (text-based conversational agents deployed on websites, Messenger, and blogs) and Voicebot (automated phone-based conversational agents), both trained on client-provided data and leveraging large language models from OpenAI (GPT), Google (PaLM), and Google (Gemini). The company has developed a suite of vertical-specific sub-products including Boty Medyczne FEnIKS (medical voicebots integrated with Polish healthcare platforms NFZ, Kamsoft, and ZnanyLekarz), Jobcall (blue-collar recruitment voicebot), and Cyfrowa obsługa Szkoleń (digital training management system).

Wandlee's customer base spans healthcare, retail, FMCG, industrial, e-commerce, and hospitality, with named enterprise and government clients including the Polish Ministry of Health, CMP Centrum Medyczne, Leroy Merlin, PepsiCo, LuxMed, Toyota, InWork, and LSJ. The company reports having conducted over 5 million conversations since inception and claims a 7x reduction in medical no-show rates at deploying facilities such as CMP, which handles several thousand patients daily.

The company operates an enterprise sales-led go-to-market model with custom subscription pricing, multi-year contracts, and a demo-driven sales process. Distribution in the medical vertical is augmented by up to 100% EU funding via the FEnIKS program. Wandlee is headquartered at Al. Jerozolimskie 85 in Warsaw, Poland, employs 11-50 people, received a 2019 investment from Pracuj Ventures, and secured PLN 358,720 in EU co-financing in 2024 to support international expansion, including US market entry for its e-commerce conversion optimization product.

Name

Wandlee

Legal name

Wandlee

Website

https://wandlee.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

Wandlee is a Warsaw-based SaaS company that builds AI-powered chatbots and voicebots on OpenAI and Google models for enterprise clients in healthcare, retail, FMCG, recruitment, and hospitality, with vertical-specific products like FEnIKS (medical) and Jobcall (blue-collar recruitment).

Ownership category

akta.pro rank

Product category

Conversational AI / Customer Communication Automation

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Telephone Call Centers (56142)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

akta.pro secondary industries

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Conversational NLP & Dialogue Management (chatbots, agents) (HDAAADAF), AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO), Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI)

Keywords

• AI chatbot solutions
• Voicebot automation
• Conversational AI platform
• Medical voicebot software
• Recruitment automation tools

Headquarters

HQ city

Warsaw

HQ country

Poland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. AI Communication Tools - Chatbots and Voicebots: Wandlee provides AI-powered chatbot and voicebot solutions that automate business communications with customers, patients, guests, candidates, and employees. The company builds custom solutions based on client data and requirements, deploying them across various channels including phone, websites, and messengers.
2. Medical Solutions - FEnIKS Program: Medical voicebot solutions for healthcare facilities with potential up to 100% EU funding through FEnIKS program for digital transformation of healthcare processes.
3. Training Platform Services: Digital training management system providing participant registration, attendance tracking, CRM integration, and reporting services for training events.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Wandlee develops and deploys AI-powered conversational automation solutions — primarily Chatbots for text-based interactions on websites, Messenger, and blogs, and Voicebots for automated telephone conversations. Both are trained on client-provided data and tailored to enterprise use cases including medical appointment management, recruitment preselection, customer service, loyalty programs, and training administration. Solutions are sold as custom deployments under subscription agreements, with optional EU funding for healthcare clients.

Product overview

Wandlee is an AI-powered conversational automation platform that provides text-based chatbot and voice-based voicebot solutions for business communication. The core products are Chatbot (text conversations on Messenger, websites, and blogs) and Voicebot (automated telephone conversations), both trained on client-provided data. The product portfolio spans specialized expert bots, loyalty programs, marketing competitions, and training management under the Cyfrowa obsługa Szkoleń module. Vertical-specific offerings include Boty Medyczne FEnIKS for medical facilities and Jobcall for blue-collar recruitment. The platform serves the medical, retail, FMCG, industrial, e-commerce, and hospitality markets.

Differentiator

Problem solved

Functional benefit

Brands

• Boty Medyczne FEnIKS: Medical bots for healthcare facilities providing automatic patient registration, appointment confirmation, prescription handling, and preparation verification for medical examinations.
• Jobcall
• Cyfrowa obsługa Szkoleń

Products and services

• Chatbot AI-powered text-based conversational chatbot deployed on websites, Messenger, or blogs, trained on client-provided data (PDFs, technical docs, FAQs, blog articles) for customer-facing or internal expert support use cases. Used across medical, retail, FMCG, and e-commerce sectors.
• Voicebot AI-powered voice-based telephone bot that conducts automated phone conversations with clients, patients, guests, candidates, and employees for appointment confirmations, bookings, hotel arrival confirmations, and candidate preselection.
• Boty Medyczne FEnIKS Medical voice and text bot suite for healthcare facilities, integrated with Kamsoft and ZnanyLekarz systems, offering 24/7 patient registration, appointment confirmation, prescription management, and pre-examination verification. Supports up to 100% EU funding via the FEnIKS program.
• Jobcall Voicebot-based recruitment solution for acquiring blue-collar candidates, using automated outreach and preselection to optimize hiring timelines. Enters candidate data directly into ATS systems.
• Cyfrowa obsługa Szkoleń Digital training ecosystem that automates administrative training processes including registration, attendee management, QR-based attendance, survey distribution, CRM integration for lead capture, and loyalty linking of training completion to purchasing profiles.
• Messenger Marketing Competition Chatbot Chatbot deployed on Messenger for running interactive marketing contests and promotional campaigns, enabling real-time engagement with GDPR-compliant data protection. Used by brands such as PepsiCo for social media promotions.
• Messenger Loyalty Program with Receipt Scanning Messenger-based chatbot serving as a loyalty program with AI receipt-scanning feature, enabling customers to accumulate and redeem points without downloading a separate app. Used by PepsiCo and other FMCG brands.

Quantifiable outcome

• Reduces medical appointment no-show rates by up to 7 times within first days of deployment
• +4 more outcomes

Named customers9 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability8 records

Feature7 records

Partnerships

Four partnerships are on record, tiered flagship and core.

• Ministry of Health PolandflagshipStrategic or Co-development Partner · 1 December 2020Wandlee implemented automated voice hotlines for the Ministry of Health starting December 2020. The solution automates the transmission of pulse oximeter readings from COVID-19 patients via phone conversations. Despite extensive requirements, the solution was implemented within 7 working days and used by tens of thousands of Poles.
• KerakollcoreStrategic or Co-development PartnerWandlee supports Kerakoll's training processes, integrating manufacturers with contractors directly at point of sale and training centers in the construction sector.
• BiHUIcoreStrategic or Co-development PartnerWandlee supports BiHUI's training and event processes for industrial sector participants, integrating training completion data with purchasing profiles.
• ParadyżcoreStrategic or Co-development PartnerWandlee supports Paradyż training processes, helping convert training participants into sales leads through integrated CRM data.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Emerging players

• Haptik: Conversational AI platform with strong presence in customer support, sales, and recruitment automation. Comparable in vertical coverage and WhatsApp/Messenger deployment.
• Yellow.ai: Global enterprise conversational AI platform supporting chat and voice automation across multiple verticals including healthcare and retail—overlaps with Wandlee's vertical breadth.

Direct peers

• Cognigy: Enterprise conversational and voice-AI platform for contact center automation. Directly comparable to Wandlee's voicebot/chatbot stack in customer engagement automation use cases.
• Inbenta: Conversational AI and chatbot platform focused on enterprise customer service and knowledge management. Comparable product positioning to Wandlee's expert bot offering.
• Parloa: Berlin-based AI voice platform for enterprise customer service automation. Direct competitor in the European conversational-AI/voicebot market with similar enterprise GTM.
• CM.com: European CPaaS and conversational AI provider offering chatbots, voicebots, and messaging automation across multiple channels. Overlaps with Wandlee's multi-channel bot offering.
• Solvvy: AI-powered customer service chatbot platform (acquired by Zoom). Comparable to Wandlee's expert chatbot and customer-support automation use cases.

Regional players

• MindTitan: Baltic-region AI solutions provider building custom conversational AI and chatbot systems. Comparable to Wandlee as a regional European AI integrator serving enterprise clients.
• Synerise: Polish AI/behavioral data platform with AI-driven customer engagement and chatbot capabilities. Comparable as a Polish-headquartered AI platform serving enterprise retail and B2C customers.

Broad incumbents

• Kore.ai: Enterprise-grade conversational AI platform with broad vertical offerings including healthcare, banking, and retail. Overlaps with Wandlee's expert-bot and voicebot solutions but at much larger scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/wandleeCom
• LinkedInlinkedin.com/company/wandlee

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Wandlee