Pocket Communication

What Pocket Communication does

Pocket Communication is a French SARL headquartered in Montpellier, founded in 2002, that operates a multi-channel business messaging platform under the Bi-way brand. Its core product is a cloud-based SaaS platform enabling clients to manage contacts, create content, schedule distributions, and track leads and KPIs across RCS (Rich Communication Services), Rich SMS, and Email channels, supplemented by a developer API that is positioned as the first to incorporate RCS and chatbot returns. The company's "One4All" concept unifies content rendering across all supported channels, and it offers a chatbot builder, interactive mailing, and consulting services to design conversational scenarios. Integration services connect customer CRM and ERP systems to telecom operators (Orange, SFR, BT) and Google's RBM platform for RCS deployment.

The company serves a mix of enterprise and mid-market customers across verticals including automotive (Mercedes-Benz, Ducati, Honda, MFGS), retail (Galeries Lafayette, Tousalon), construction (BatiMan), healthcare, tourism, culture, commerce, and government/municipalities. The business model combines subscription-based SaaS platform access, recurring API subscriptions for developers and integrators, and professional services revenue from consulting and CRM/ERP integration work. Sales are driven through direct phone contact, web contact forms, and self-service access at bi-way.fr.

Operationally, Pocket Communication is a bootstrapped, founder-owned business with 1-10 employees and €8,000 of share capital. It reports 22+ years of mobile communication expertise and a 85% conversational messaging rate over the past two years, and is GDPR/CNIL compliant with a designated DPO. The company's strategic direction has been an early pivot toward RCS, validated through its 2019 Google RBM partnership and 2023 commercial RCS integration.

Name

Pocket Communication

Legal name

POCKET COMMUNICATION

Website

https://pocketcommunication.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

1–10 employees

Short description

Pocket Communication is a French bootstrapped SaaS company, founded in 2002, that provides a multi-channel messaging platform (Bi-way) unifying RCS, SMS, and Email with chatbot automation for SMEs and enterprise clients across automotive, retail, healthcare, and government verticals.

Ownership category

akta.pro rank

Product category

Omnichannel Business Messaging Software

NAICS

Software Publishers (5132), All Other Telecommunications (517810)

SIC

Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

SMS/RCS Messaging Platforms (BPAMACAF)

akta.pro secondary industries

SMS/MMS & Messaging Marketing Services (Text, RCS, WhatsApp/OTT) (MPAAAIAB), Customer Communications Management (CCM) & Transactional Messaging (MPAAAIAL)

Keywords

• RCS messaging platform
• Omnichannel communication software
• Mobile messaging API
• Conversational messaging SaaS
• Business SMS and email automation

Headquarters

HQ city

Montpellier

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Platform Subscription: Full online software platform for managing contacts, creating content, scheduling distributions, and tracking leads and KPIs.
2. API Access: Developer and integrator API access for RCS and chatbot integration into existing software.
3. Consulting Services: Expert consulting services with 22+ years of experience in digital interactivity, including GDPR compliance, chatbot scenario creation, and strategy.
4. Integration Services: Connecting CRM, ERP, and business software to operators and Google for RCS deployment.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels3 records

Core offering

Pocket Communication sells a cloud-based SaaS messaging platform (Bi-way) and a developer API that unify RCS, Rich SMS, and Email channels under a single content format, enabling businesses to manage contacts, create interactive content, schedule distributions, and track leads and KPIs. The offering is augmented by chatbot automation, CRM/ERP integration services, and digital interactivity consulting for SMEs, retailers, and institutional clients.

Product overview

Pocket Communication offers a unified messaging platform (Bi-way SaaS) with multiple integrated products and channels. The core offering consists of the Plateforme SaaS for omnichannel message management, complemented by an API for developer integration. Communication channels include RCS (SMS 2.0), Rich SMS, and Email/Mailing, all powered by chatbot automation capabilities. The platform enables businesses to create, schedule, and track personalized interactive messages across multiple channels from a single interface, with professional integration services connecting CRM/ERP systems to telecom operators and Google's RBM platform.

Differentiator

Problem solved

Functional benefit

Brands

• Bi-way: SaaS platform software - online and customizable software for managing contacts, creating content, scheduling distributions, and tracking leads and KPIs
• One4All

Products and services

• Bi-way SaaS Platform (Plateforme SaaS) Complete cloud-based, customizable online platform for managing contacts, creating omnichannel content, scheduling message distributions across RCS, SMS, and Email, and tracking leads and KPIs. Targets marketing teams, mid-market brands, and institutional clients in France.
• Bi-way API Developer and integrator API (JavaScript SDK) that includes RCS returns and chatbot responses, allowing software teams to embed omnichannel messaging and conversational capabilities into their own CRM, ERP, or business applications.
• Conseils (Digital Interactivity Consulting) Expert consulting services covering digital interactivity strategy, GDPR compliance implications, chatbot scenario creation, and customer journey optimization for clients adopting RCS, SMS, and Email messaging.
• Integration Services Professional integration services that connect customer CRM, ERP, and business software systems to telecom operators (Orange, SFR, BT) and Google's RBM platform for RCS deployment.

Quantifiable outcome

• 85% conversational messaging rate over past two years
• +1 more outcomes

Named customers7 records

Segments10 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability3 records

Feature7 records

Partnerships

Four partnerships are on record, tiered core and major.

• Google (RBM Platform)coreTechnology or Integration · 1 January 2019Pocket Communication partnered with Google's RBM (RCS Business Messaging) platform starting in 2019 to test and validate RCS projects. This partnership enables early access to RCS technology and integration capabilities.
• OrangecoreTechnology or IntegrationTelecommunications operator partner enabling RCS, SMS, and Email message delivery across networks. Orange is a key connectivity partner for messaging services.
• SFRcoreTechnology or IntegrationFrench telecommunications operator partner providing network connectivity for messaging services including RCS and SMS delivery.
• BT (British Telecom)majorTechnology or IntegrationInternational telecommunications partner expanding messaging capabilities internationally alongside French domestic operators.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Emerging players

• Brevo (formerly Sendinblue): French-headquartered marketing and communications platform combining email, SMS, and automation for SMBs. Comparable as a French competitor with multi-channel messaging and SaaS positioning.
• Diabolocom: French cloud contact-center and messaging provider offering SMS, RCS, and conversational tools for enterprise customer engagement. Comparable as a French competitor in omnichannel enterprise messaging.

Regional players

• SlickText: US-focused SMS marketing platform with RCS support. Comparable on messaging marketing functionality but primarily serves the US market rather than France/Europe.

Direct peers

• Infobip: Croatian-headquartered cloud communications platform offering SMS, RCS, Email, and chatbot solutions with strong telecom operator ties. Comparable across product scope, RCS positioning, and direct operator integrations.
• Sinch: Global CPaaS provider focused on messaging (SMS, RCS, WhatsApp) and conversational AI, with deep operator relationships. Directly comparable on RCS, SMS, and omnichannel enterprise messaging.
• Link Mobility: European mobile messaging and CPaaS provider with strong presence in Northern Europe, offering SMS, RCS, and multichannel marketing solutions. Comparable as a regional RCS-focused messaging player.
• CM.com: Dutch CPaaS platform providing SMS, RCS, WhatsApp Business, and Email messaging with conversational AI tooling. Closely comparable to Pocket Communication on the combined RCS + chatbot + multi-channel SaaS proposition.
• MessageBird (Bird): Amsterdam-headquartered CPaaS company offering SMS, RCS, WhatsApp, and Email APIs plus a marketing platform. Directly comparable to Pocket Communication on multi-channel messaging, RCS support, and developer API positioning.

Broad incumbents

• Vonage (Ericsson): Telecom-owned CPaaS incumbent providing SMS, voice, and messaging APIs. Comparable on the SMS/messaging API layer but offers a much wider portfolio beyond messaging.
• Twilio: Largest pure-play CPaaS incumbent with SMS, WhatsApp, and a growing RCS footprint, plus email and marketing tooling. Directly comparable product category but vastly broader portfolio and global scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/pocketcomm
• LinkedInlinkedin.com/company/pocket-communication

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pocket Communication