Uniting WA

What Uniting WA does

Uniting WA is a Perth-based non-profit community services organization affiliated with the Uniting Church Western Australia, operating across homelessness support, mental health and disability services, children and families services, financial wellbeing, foster care, and community housing. The organization serves vulnerable populations including people experiencing homelessness, children and families in crisis, people with disability or mental health challenges, and individuals facing financial hardship, primarily across the Perth metropolitan area and the Great Southern region (Albany). Its flagship asset is the Tranby Engagement Hub, Perth's only 365-day-a-year crisis support centre, which recorded 97,849 presentations in 2024-2025 and serves up to 300-400 people daily with meals, showers, laundry, and wrap-around services including medical, legal, counselling, and advocacy access.

The service portfolio is delivered through five physical locations and includes registered NDIS support with 170,216 service hours delivered in 2024-2025, Supported Independent Living accommodation, Tier 2 Community Housing (497 tenancies), Out of Home Care, the Moorditj Yorga culturally safe program for First Nations women, and The Together Program pilot supporting mothers experiencing homelessness. The organization holds regulated registrations as an NDIS provider and Tier 2 Community Housing provider, and operates without any proprietary technology platform, relying instead on trauma-informed, person-centered service delivery.

The revenue model is hybrid and multi-streamed. Core community services are provided free to eligible clients, funded through federal and state government contracts (Department of Social Services, National Disability Advocacy Program, WA State Government for housing projects), individual and corporate donations, and charitable grants from foundations including Lotterywest, Stan Perron Charitable Foundation, and Minderoo Foundation. Earned revenue is generated through commercial programs including the Recipe for Change team building experience ($2,150 per group) and corporate volunteering sessions ($500 per team). NDIS-billable services and multi-year housing development contracts provide additional structured revenue. The organization operates as part of the broader Uniting Church Western Australia network with its own Board and Executive team.

Name

Uniting WA

Legal name

UnitingCare West (trading as Uniting WA)

Website

https://unitingwa.org.au

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

101–250 employees

Short description

Uniting WA is a Perth-based non-profit community services organization delivering homelessness support, children and family services, NDIS disability services, mental health programs, foster care, and financial counselling across Perth metro and the Great Southern region. It operates the Tranby Engagement Hub and serves as a registered NDIS and Tier 2 Community Housing provider.

Ownership category

akta.pro rank

Product category

Community Social Services

NAICS

Community Housing Services (62422), Emergency and Other Relief Services (62423), Individual and Family Services (6241), Child and Youth Services (62411)

SIC

Services-Social Services (8300)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industries

Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC), Mental Health & Crisis Support Services (BPAGAEAH), Mental Health & Crisis Support Services (BPAGACAD)

Keywords

• Homelessness support services
• Community housing
• Children and family services
• NDIS disability support
• Financial counselling

Headquarters

HQ city

Perth

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Government Funding and Grants: Funded by federal and state government departments including the Department of Social Services for Emergency Relief and the National Disability Advocacy Program for disability services. Also receives funding from WA State Government for housing projects.
2. Donations and Charitable Contributions: Individual donations, corporate sponsorships, and bequests from supporters. Services include one-time donations, recurring contributions, and legacy gifts through Wills.
3. Team Building Programs: Recipe for Change team building experience at $2,150 per group; Corporate volunteering at $500 per team. These programs generate revenue while advancing mission.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

Uniting WA delivers trauma-informed community services across Western Australia, with the Tranby Engagement Hub providing 365-day-a-year crisis support for adults experiencing homelessness. The portfolio spans Children & Families Services (parenting, therapeutic, FDV support, Out of Home Care), Mental Health & Disability Support (NDIS registered provider, SIL homes, disability advocacy, recovery programs), Financial Wellbeing Services (counselling, emergency relief, gambling counselling, coaching), Foster Care (full-time, respite, group), and Homelessness & Housing Services (crisis accommodation, transitional housing, Independent Living Program), supported by government contracts, donations, NDIS fees, and corporate partnerships.

Product overview

Uniting WA is a community services organization offering a portfolio of interconnected social support services. The core service architecture includes Tranby Engagement Hub (365-day crisis support for homelessness), Children & Families Services (therapeutic, parenting, FDV support, Out of Home Care), Mental Health & Disability Support (NDIS services, advocacy, recovery programs), Financial Wellbeing Services (counselling, emergency relief, coaching), Foster Care Services (full-time, respite, group care), and Homelessness & Housing Services (crisis accommodation, transitional housing, ILP). Programs like The Together Program and housing projects such as Wyn Carr House address specific emerging needs. The organization operates as a registered NDIS provider and Tier 2 Community Housing provider, with services delivered across Perth metro and Great Southern regions.

Differentiator

Problem solved

Functional benefit

Products and services

• Tranby Engagement Hub Perth's only 365-day-a-year crisis support centre for adults experiencing homelessness, providing meals, showers, laundry, internet, mail services, one-to-one support, and access to medical, legal, counselling, and advocacy services.
• Children & Families Services Therapeutic and support services for children and families including parenting support, therapeutic services, family and domestic violence support, escaping violence payment, and Out of Home Care.
• Mental Health & Disability Support NDIS support services, disability advocacy, and recovery-focused mental health programs delivered across Perth-metro and Great Southern regions.
• Financial Wellbeing Services Counselling, education, emergency relief, financial coaching, and gambling-specific financial counselling to help people through financial crisis and plan for a more secure future.
• Foster Care Services Full-time, part-time (respite), and group foster care services providing therapeutic, trauma-informed and culturally safe care for children and young people who cannot live in their own homes.
• Homelessness & Housing Services Crisis and urgent support, referral-only supported housing including crisis accommodation (Koort Boodja), transitional accommodation, reintegration services, and Independent Living Program (ILP) for people with mental illness.
• Out of Home Care (OOHC) Therapeutic, trauma-informed and culturally safe Out of Home Care services providing nurturing environments for children and young people who cannot stay in their own homes.
• NDIS SIL Homes Supported Independent Living accommodation options across Perth and Albany for people with NDIS funding, offering shared home environments in 3-4 bedroom properties (including Riverton and Spearwood Houses developed with WA State Government).
• Emergency Relief (ER) Immediate support for people facing financial crisis to cover costs like rent, utilities, bond payments, school supplies, bills, car registrations, and food.
• Moorditj Yorga (Strong Women) Program Culturally safe support services for First Nations women experiencing or at risk of family and domestic violence, including safety planning, counselling, case management, and group yarning sessions.
• Recipe for Change Team building experience at Tranby Engagement Hub ($2,150 per group of 10-20 people) where teams learn about homelessness, hear from lived experience advocates, and cook meals for service users.
• The Together Program (TTP) Collaboration between Uniting WA and Homeless Healthcare that supports mothers facing homelessness to retain custody of their child aged 0-3 with stable housing and wrap-around support.
• Wyn Carr House Purpose-built transitional housing facility for older women, identified as one of the fastest-growing cohorts experiencing homelessness in Australia. Developed with pro bono support from Cox Architects.
• Disability Advocacy (Your Say) Free, confidential advocacy service promoting and protecting the rights of people with disability and those experiencing mental health challenges, funded through the National Disability Advocacy Program.

Quantifiable outcome

• 332% increase in client debt waived through Financial Wellbeing services since 2023/24
• +2 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

15 partnerships are on record, tiered core and minor.

• Minderoo FoundationcoreStrategic or Co-development PartnerSupporting The Together Program, a low-barrier service that empowers mothers facing homelessness to build a stable life for their family unit by providing resources and support to retain custody of their children.
• Cox ArchitectscoreStrategic or Co-development PartnerProvided pro bono architectural expertise on projects such as Wyn Carr, helping create spaces that offer dignity, safety, and connection for those who need them most.
• AGIG (Australian Gas Infrastructure Group)coreGTM or Marketing PartnerProud supporter through generous donations and hands-on volunteering at the Tranby Engagement Hub, helping deliver critical support to people experiencing homelessness.
• Homeless HealthcarecoreStrategic or Co-development PartnerCollaborating on The Together Program (TTP), a pilot initiative supporting mothers facing homelessness to retain custody of their children aged 0-3 years.
• Services AustraliacoreStrategic or Co-development PartnerCommunity Partnership Pilot - first of its kind in WA - assisting people experiencing homelessness through collaboration.
• Rio TintominorGTM or Marketing PartnerCorporate partner that has participated in Recipe for Change team building experience at Tranby Engagement Hub.
• City of StirlingminorGTM or Marketing PartnerCorporate team volunteering at Tranby Engagement Hub.
• AccentureminorGTM or Marketing PartnerCorporate partner participating in Recipe for Change team building experience.
• Minter EllisonminorGTM or Marketing PartnerCorporate partner collaborating with Uniting WA for community impact.
• CBREminorGTM or Marketing PartnerCorporate partner supporting Uniting WA's community initiatives.
• RPSminorGTM or Marketing PartnerCorporate partner supporting community initiatives.
• HLB Mann JuddminorGTM or Marketing PartnerCorporate partner supporting community initiatives.
• JLLminorGTM or Marketing PartnerCorporate partner supporting community initiatives.
• ARUPminorGTM or Marketing PartnerCorporate partner supporting community initiatives.
• Bendigo Bank Community Bank BayswaterminorGTM or Marketing PartnerCommunity partner supporting local initiatives.

Scale indicators16 records

Recent moves10 records

Expansion highlights6 records

Direct peers

• Ruah Community Services: WA-based community services nonprofit specializing in homelessness, housing, mental health, and family domestic violence support. Direct peer with overlapping service lines and similar Perth-centric footprint.
• Uniting (NSW.ACT): Sister Uniting Church social services organization operating across NSW and ACT, delivering comparable homelessness, housing, family, and disability services at larger scale. Most directly comparable given shared Uniting Church heritage and service model.
• Centrecare: WA-based nonprofit delivering family, relationship, mental health, and community support services including financial counselling. Direct overlap in family services, mental health, and financial wellbeing offerings.
• Anglicare WA: Western Australia-based community services nonprofit providing emergency relief, housing, family services, mental health, and financial counselling — directly overlapping Uniting WA's service portfolio in the same geography.
• Relationships Australia WA: WA nonprofit providing family and relationship services, counselling, mental health, and community programs. Comparable in family services, therapeutic interventions, and community-based delivery model.
• St Vincent de Paul Society WA: Faith-based nonprofit providing emergency relief, financial assistance, housing support, and family services across WA. Overlaps directly with Uniting WA's emergency relief, financial wellbeing, and homelessness programs.

Broad incumbents

• Salvation Army Western Australia: Major international nonprofit operating crisis accommodation, emergency relief, family services, and community support across WA. Directly comparable in homelessness and family services delivery, with substantially larger global resources.
• Mission Australia: National nonprofit delivering homelessness services, housing, family and community programs with significant WA presence. Comparable mission and service lines but operates at much larger, national scale.

Regional players

• Communicare: WA-focused community services nonprofit delivering family, youth, mental health, and multicultural services. Comparable service mix and WA-only geographic footprint, with a stronger emphasis on culturally diverse communities.

Emerging players

• Wungening Aboriginal Corporation: WA Aboriginal community-controlled organization providing homelessness, family, and cultural support services for Aboriginal and Torres Strait Islander peoples. Comparable in homelessness and family services for vulnerable populations, with a First Nations focus overlapping Uniting WA's Better Together strategy.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/unitingwa
• Facebookfacebook.com/unitingwa
• LinkedInlinkedin.com/company/unitingwa

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Uniting WA