Relationships Australia WA

What Relationships Australia WA does

Relationships Australia WA is a non-profit community organization incorporated in Western Australia and founded in 1955, delivering relationship support services across the state for over 70 years. The organization provides counselling, mediation, family dispute resolution, family and domestic violence support, mental health services, parenting programs, child contact services, and specialist trauma-informed services including Redress Support, Find & Connect, Forced Adoption Support, Acacia Support (sexual assault), and the Intercountry Adoptee and Family Support Service. It operates 10 offices spanning metropolitan Perth (West Leederville headquarters and Perth CBD) and regional WA (Bunbury, Mandurah, Albany, Geraldton, Port Hedland, Fremantle, Gosnells, Midland), and additionally hosts headspace youth mental health centers in Bunbury, Busselton, and Margaret River.

The organization has built a small proprietary digital product layer on top of its clinical service delivery: Safety4families (interactive game for children aged 6-10 affected by domestic violence, launched 2020), Connect for Mental Health and Connect for Mental Health 2 (online mental health training tools for community and parent/carer audiences), and Family Connect (interactive family communication program). Online service delivery is enabled through Zoom video conferencing across counselling, mediation, and education workshops, with YouTube used as a content hosting layer.

The revenue model blends government grant funding with fee-for-service activity. Multi-departmental Australian Government contracts fund the majority of specialist programs (Department of Social Services, Attorney-General's Department, Women and Newborn Health Service), while fee-for-service income is generated from courses such as Rebuilding After Separation and Divorce (A$150/person), Parenting Between Cultures (A$10/person), and Prepare-Enrich (A$110/couple). Child Contact Services use income-based fee tiers. Employee Assistance Programs provide workplace-based recurring revenue, and EAP customers are reached through employer partnerships.

Name

Relationships Australia WA

Legal name

Relationships Australia (WA)

Website

https://relationshipswa.org.au

Company type

Private

Founded year

1955

Operating status

Operating

Headcount range

251–500 employees

Short description

Relationships Australia WA is a non-profit community organization founded in 1955 that delivers counselling, mediation, family dispute resolution, and specialist trauma and mental health services to individuals, couples, families and communities across Western Australia, funded primarily by Australian Government grants with supplementary fee-for-service courses.

Ownership category

akta.pro rank

Headquarters

HQ city

Kambalda West

HQ country

Australia

HQ region

Oceania

Offices10 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. Fee-for-Service Education Courses: Education Services offers courses and workshops to the public on a fee-for-service basis with specific fees charged for individual workshops or courses. Concession rates are available for Health Care Card and Pension Card holders.
2. Child Contact Services: Subsidized services with income-based fees charged according to parents' income. Services include intake assessments, supervised changeovers, and supervised contact visits.
3. Government Funded Programs: Many services are free to clients as they are funded by Australian Government departments including Department of Social Services (4families, Find & Connect, Forced Adoption Support), Attorney-General's Department (Child Contact Service), and Women and Newborn Health Service (Acacia Support).
4. Prepare Enrich Program: Couple assessment program at $110 per couple, completed online with facilitated feedback sessions.
5. Employee Assistance Program (EAP): Workplace support services provided to employers through EAP arrangements.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

Relationships Australia WA is a non-profit community organization providing relationship support services for individuals, couples, families and communities across Western Australia. Its core offerings include professional counselling, accredited family dispute resolution/mediation, family and domestic violence support, mental health services, specialist trauma and adoption services (Redress Support, Find & Connect, Forced Adoption Support, Intercountry Adoptee Support, Acacia Support), parenting programs, and fee-for-service psycho-educational courses and workshops. Services are delivered face-to-face across regional offices, via telephone, and online through Zoom, with several proprietary digital tools.

Product overview

Relationships Australia WA provides a comprehensive suite of relationship support services for individuals, couples, families and communities across Western Australia. The organization operates as a service-based charity offering direct client services rather than a software product company. Core services include counselling, mediation, family and domestic violence support, mental health services, and parenting programs. The organization delivers specialized services including REDRESS Support Service for National Redress Scheme applicants, Find & Connect for Forgotten Australians, Forced Adoption Support Service, and Acacia Support Service for sexual assault survivors. Digital offerings include Safety4families interactive game for children affected by domestic violence, Connect for Mental Health online training tool, and Family Connect interactive program. Additional services include headspace youth mental health centres, 4families Family Mental Health Support Service, Child Contact Service, Employee Assistance Program, and Prepare-Enrich couple assessment. The organization also provides educational courses and workshops, and free tip sheet resources.

Differentiator

Problem solved

Functional benefit

Brands

• Safety4families: An interactive game designed for children aged 6-10 years who have experienced domestic violence and are in need of mental health support, developed by the 4families mental health team.
• Connect for Mental Health
• Family Connect
• 4families
• 4Dads
• headspace
• Acacia Support Service
• Redress Support Service
• Forced Adoption Support Service (FASS)
• Find & Connect
• Intercountry Adoptee and Family Support Service (ICAFSS)

Products and services

• Counselling Services Professional counselling delivered in a supportive, respectful and confidential environment for individuals, couples, children, young people, families and post-separation clients across Western Australia.
• Mediation Services Family dispute resolution and mediation delivered by accredited mediators and family dispute resolution practitioners with backgrounds in counselling, psychology, social work, family therapy, law and management.
• Employee Assistance Program (EAP) Workplace support services providing counselling, mediation, training and Family Dispute Resolution to organizations purchasing the program for their employees.
• Child Contact Service Safe, supportive service enabling children to transition between separated parents through supervised changeovers, and to maintain relationships with parents through supervised contact visits at dedicated centres in Fremantle, Gosnells, Mandurah and Midland.
• 4families Family Mental Health Support Service Free Family Mental Health Support Service providing counselling, emotional support, information and referrals, psychosocial support, case work, workshops and community development to families and carers in Albany, Bunbury, Busselton, Cockburn, Kwinana, Mandurah, Manjimup, Margaret River and Rockingham.
• headspace Youth Services (Bunbury, Busselton, Margaret River) Youth mental health services for young people aged 12–25, providing mental health, physical health, alcohol and other drug services, and work and study support with an early intervention focus, delivered at headspace centres in Bunbury, Busselton and Margaret River.
• Redress Support Service Free support service for people considering applying to The National Redress Scheme, explaining the process, helping prepare applications, providing trauma-informed counselling, and connecting clients with legal advice.
• Find & Connect Support services for Forgotten Australians and Former Child Migrants to uncover their history, trace and reclaim identities, build family relationships and access personal records.
• Forced Adoption Support Service (FASS) Free national service for anyone affected by forced adoption prior to 1990, providing trauma-informed support, referrals, assistance with record searching and long-term support referrals.
• Intercountry Adoptee and Family Support Service (ICAFSS) Free counselling and case management services for adoptees, adoptive parents, prospective adoptive parents and family members managing the complexities of intercountry adoption.
• Acacia Support Service Therapeutic counselling and support in Port Hedland for females and males aged 13 and over affected by sexual assault or sexual abuse, including crisis support, community education and training for organizations.
• Culturally Appropriate Mediation (CWA-FDR) Case worker assisted culturally appropriate family dispute resolution for families from culturally and linguistically diverse backgrounds or Aboriginal and Torres Strait Islander families experiencing additional challenges including family and domestic violence.
• Prepare-Enrich Couple Assessment Program Customized couple assessment program completed online with feedback sessions to help couples cement and improve their relationships, covering communication, conflict resolution, family activities, financial management and intimacy.
• Courses and Workshops Psycho-educational courses and workshops covering relationships, parenting, personal development, separation, anger management and related topics, delivered face-to-face and online across Western Australia on a fee-for-service basis.
• Safety4families Interactive Game Interactive online game designed for children aged 6–10 years who have experienced domestic violence, created by the 4families mental health team to help children explore and validate their feelings, empower families and address safety needs.
• Connect for Mental Health Online Training Tool Online training tool to help the community better understand mental health and recognize someone who may be at risk of mental health decline or contemplating suicide, introducing the STRES model — five simple steps to give people confidence and tools to talk to someone they may be concerned about.
• Connect for Mental Health 2 (Child Mental Health Tool) Online tool to help parents, teachers and carers better understand child mental health issues and recognize behaviours in children who may be struggling with mental health decline.
• Family Connect Interactive Online Program Interactive online program focusing on listening skills, appreciation skills, emotional skills and self-responsibility skills to encourage meaningful conversation between family members, with printable resources for offline support.

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature4 records

Partnerships

Three partnerships are on record, tiered core and minor.

• headspace National Youth Mental Health FoundationcoreStrategic or Co-development PartnerPartnership with Australian Government funded headspace program to provide mental health, physical health, alcohol and drug services, and work/study support for young people aged 12-25. Services delivered at headspace centers in Bunbury, Busselton, and Margaret River. Relationships Australia WA hosts headspace Bunbury at 14 Strickland Street, Bunbury.
• Relationships Australia South AustraliacoreStrategic or Co-development PartnerNational partnership where Relationships Australia South Australia is the lead provider for Intercountry Adoptee and Family Support Service (ICAFSS) funded by Australian Government. Western Australian clients are served through Relationships Australia WA's Perth office in West Leederville under this arrangement.
• World Surfing League (WSL)minorGTM or Marketing PartnerNaming sponsor of World Surfing League Margaret River Pro Trials, held April 2026 at Surfers Point. RAWA was official naming sponsor for mental health promotion and visibility.

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Relationships Australia NSW: New South Wales counterpart in the Relationships Australia federation, offering the same family relationship services, mediation, and specialist programs (including Redress and Forced Adoption Support). Comparable non-profit structure, government funding profile, and service breadth to RAWA.
• Anglicare WA: Large Western Australian community services organisation delivering counselling, family support, mental health, and family violence services across WA. Direct geographic overlap with RAWA and overlapping client populations, federal/state funding mix, and accredited practitioner model.
• Uniting WA: WA division of Uniting (formerly UnitingCare), providing counselling, mental health, family, and community services across metropolitan and regional Western Australia. Comparable non-profit structure, federal/state funding, and integrated service delivery model.
• Relationships Australia Victoria: Fellow member of the Relationships Australia national federation, delivering an equivalent suite of counselling, mediation, family dispute resolution, and specialist support services in Victoria. Operates under the same federation model, brand, and accreditation standards, with the same revenue mix of government grants and fee-for-service education.
• Relationships Australia Queensland: Queensland member of the Relationships Australia federation providing comparable relationship, family, and mental health services. Same federal accreditation pathway, government contract base, and non-profit operating model.
• Relationships Australia Tasmania: Tasmanian federation member delivering the same core counselling, mediation, and family support programs. Smaller-scale but directly comparable in service mix, accreditation, and federal funding structure.
• Relationships Australia South Australia: South Australian federation peer and existing ICAFSS lead partner for RAWA. Delivers equivalent counselling, mediation, and family relationship services; shares federation-level collaboration and national program delivery.
• Centacare WA: WA-based Catholic social services agency offering relationship counselling, family dispute resolution, and family support services. Competes for the same government contracts and serves overlapping client cohorts in Perth and regional WA.

Others

• Beyond Blue: National Australian mental health organisation addressing anxiety and depression. Adjacent to RAWA's mental health and family support work and frequently referenced as a referral partner, but does not deliver in-person relationship counselling or mediation services.
• headspace National Youth Mental Health Foundation: National Australian Government-funded youth mental health initiative with which RAWA has a strategic host partnership (delivering headspace services in Bunbury, Busselton, and Margaret River). Overlapping youth mental health mission but distinct funding/governance structure.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/relationshipsWA
• YouTubeyoutube.com/channel/UCtPRI4v9j_EhG1l3s_TaHEQ
• Facebookfacebook.com/relationshipsWA
• LinkedInlinkedin.com/company/relationshipswa

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Relationships Australia WA